--- description: Learn more about Upscope price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Upscope Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [Upscope](/software/167722/upscope) # Upscope Canonical: https://www.capterra.com.au/software/167722/upscope Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/167722/upscope?page=2) > Upscope secure cobrowsing is for support and sales teams to remotely guide customers, without having to set up screen sharing. > > Verdict: Rated **4.4/5** by 92 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Upscope? Customer support, customer success, remote sales and account managers who guide non-tech savvy customers remotely, without having to set up screen sharing every time. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 92 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Upscope - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 38.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Business: $38/agent/month Enterprise: contact Upscope for a custom pricing quote - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Access Controls/Permissions - Collaboration Tools - Diagnostic Tools - Remote Access/Control - Remote Monitoring & Management - Screen Sharing - Troubleshooting ## Integrations (8 total) - Drift - Freshchat - Help Scout - Intercom - LiveChat - Re:amaze - Salesforce Sales Cloud - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Remote Support Software](https://www.capterra.com.au/directory/30928/remote-support/software) ## Alternatives 1. [Zoho Assist](https://www.capterra.com.au/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.capterra.com.au/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.capterra.com.au/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Iperius Remote](https://www.capterra.com.au/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "Such a great compliment to Intercom" — 5.0/5 > **Jonathan** | *26 August 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: What I like most about UpScope is the 1-click instant screen share\! > > **Cons**: A little stranger log in process but not a big deal, they send you an email with a link and then you log in from there. > > Love the product\! It is such a great compliment to Intercom and helps us support our customers in a way that creates limited friction\! ----- ### "Perfect for use with Intercom\! Frustrating when "Upscope User Not Found"" — 4.0/5 > **Dan** | *23 January 2019* | Industrial Automation | Recommendation rating: 10.0/10 > > **Pros**: It is seamless with Intercom. A customer has a question and our team can be co-browsing with the customer in moments. Drawing on the customer screen to help them know where to click is very helpful. > > **Cons**: Every so often we get an "Upscope User Not Found". It is frustrating because we have come to depend and really value upscope. So if we are blocked from using it we have to revert back to the old-school screen share tools that require the customer to download a plugin. I have contacted upscope support regarding this issue and they were very responsive\! They said that: "Sometimes the intercom integration will have problems if the user logs in from multiple computers / browsers. This can be fixed by telling Upscope who the user is with a unique ID. In a single page application, if you don't have identity information at page load, you can use the following method: Upscope('updateConnection', { uniqueId: 1234 }); Please only call this after the Upscope('init') function. By setting a uniqueID for the user (this can be taken from your own db, or it can be the user email if that's easier for you), we can tie all their sessions together and it would make the intercom integration more reliable. I hope this helps\! Do let me know if this keeps happening even after doing this and I'll dig further." Sounds like there are things we can do to make it more reliable. > > Better customer support and training. Cowbrowsing straight from intercom is excellent. Would recommend upscope to anyone using Intercom to support customer UI interactions. Great tool\! ----- ### "Screen sharing easily" — 4.0/5 > **Halimatun** | *16 November 2021* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: Upscope is our main choice for screen sharing quickly with computer that my department in-charge. We can fix or troubleshoot the target computer remotely, without having to physically presented to the target computer. > > **Cons**: Trying to control the screen share with a unstable internet connection is very hard, as the mouse pointer will not synchronized with my mouse and making things very confusing and frustrating. ----- ### "Upscope Useful customer support tool" — 3.0/5 > **ELIZABETH** | *5 April 2019* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: Upscope is a convenient tool to share screen with our partners and it is paired with our live chat app which is great. > > **Cons**: With a few enhancements it will be be that much better. The issue I have with it is that it disconnects from who i am sharing the screen with and does not allow us to reconnect until some time passes. > > But overall good tool. ----- ### "Perfect for Tech Support" — 4.0/5 > **Elliott** | *23 January 2019* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: Integrates with our Intercom live chat system, making it easy for us to view our users screens and troubleshoot issues both big and small. Allows us to control the users screen\! > > **Cons**: We cannot see images or click/view drop down menus on our users screen. Using voice is a bit expensive and it is just easier for us to call the user with a landline while we screen share. > > It has been invaluable for our team when assisting users training or troubleshooting issues\! ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/167722/upscope?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/167722/upscope) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data