Jamf Pro Reviews

the best MDM for Apple devices

Comments: using to manage multiple iPads at multiple locations and keep software up to date

Pros:

Works seamlessly with Apple devices and software, easy to deploy, easy to manage multiple devices in multiple locations.

Cons:

a little difficult to learn, if you've never used an MDM before, but it's not too bad once you get it set up

JAMF puts the flow in device management workflows.

Comments: Jamf is an indispensable tool for device management. It puts the flow in the workflow and makes large scale deployments manageable by a small staff with various skill sets.

Pros:

Jamf provides me the ability to amplify my efforts of making task ready machines, where ever, and whenever needed.

Cons:

I'd like a GUI option to replicate the actual device screen so I can have teachers manage devices in real-time to maximize contact time.

Terrible User Experience - Would Not Recommend to Admins and Companies

Comments: I think our admins use it as a user administration tool for corporate security, but it's super inefficient and highly frustrating to use. It actually makes my work processes super inefficient, because i'm constantly batting weird errors and frustrating password resets.

Pros:

Nothing. The software is meant to be a sort of user management software for companies, but the user experience is one of the worst I have experienced in my life.

Cons:

The running processes bog down your work machine and the security reset protocol (at least for my organization) is very frustrating. It doesn't work, our passwords need to be reset every 90 days, and we're supposed to get a notification to do this, but it doesn't happen, so every 90 days, I physically go to see our internal IT department. In addition, the process runs constantly, so it drains your battery.

Solid Performing MDM

Comments: We've been pleased to be a JAMF Pro customer over the past several years. Their software is robust, reliable, and has made the management of our iOS, Mac OS, and tvOS devices a breeze!

Pros:

It just works! JAMF gives use the peace of mind knowing our devices are receiving the appropriate profiles and configurations when needed.

Cons:

Slight learning curve for users new to the MDM arena.

A must have for apple product administration

Comments: Jamf has been excellent in securing our student iPads. The sheer amount of control we have over our devices is perfect for our school.

Pros:

One of the biggest pros of is its ease of use. Implementing this mdm with our apple products was very streamlined and fluid. The GUI is straightforward. They are always making improvements on the front and back end.

Cons:

I don't have much to say in the way of cons. If I think of something that might be missing or needs improvement, it's a fleeting thought at best and not worth remembering.

Lots of Features if you use them

Comments: JAMF Pro is great but can be a huge learning curve for the entry level IT departments within organizations. But AMAZING when it comes to all the features that it has.

Pros:

JAMF Pro is packed with tons of amazing features that larger organizations can benefit from where some of there competitors lack in offerings

Cons:

JAMF Pro is a beast of a platform which is great for larger organizations but for can be a bit difficult for smaller orgs. The everyday type tools seem to be deep into the platform to get to vs being easily accessible.

Great MDM solution for macOS

Comments: Overall we have had a positive experience. We only manage our macOS devices at this time, and are really still just getting systems on boarded, but it has been great so far.

Pros:

The ease of use. We have been looking for an MDM solution for our Apple products for a while and JAMF provides full support for all Apple products. It was fairly easy to hit the ground running with the on site setup.

Cons:

So far I haven't found anything that I don't like. I guess least favourite might be that some outdated things still show up as available such as Imaging.

Excellent MDM choice for small/medium sized businesses

Comments: Extremely positive overall experience. Highly recommended.

Pros:

Jamf Pro is a highly commendable mobile device management solution that offers seamless MDM integration. Its unobtrusive process makes it an excellent option for businesses seeking to maintain smooth workflows. The platform also facilitates easy enforcement of IT policies, making it a suitable choice for companies striving to ensure compliance with their policies. Furthermore, Jamf Pro is particularly adept at handling mixed deployments of company-owned MacBooks and BYOD iPhones. All things considered, Jamf Pro is a first-rate MDM platform that delivers exceptional value and performance.

Cons:

My only major gripe is that the client software is a bit clunky, especially where non-technical users have to choose what to download from an app library.

Efficient Device Management with Jamf Pro

Pros:

I appreciated Jamf Pro's user-friendly interface and robust features that streamlined device management. It made tasks efficient and offered great control over our Apple ecosystem.

Cons:

Although generally satisfied, one drawback was the learning curve for some advanced features. Additionally, occasional updates caused minor disruptions in our workflow.

jamF the only way to go with a Mac device

Comments: Two thumbs and toes up 100%, love this product and cannot wait to learn more as I enhance my training classes to learn more

Pros:

Ease of use and management of devices as well as computers. Configuration roll outs, software roll outs, self service options, inventory management, report management and much more

Cons:

lots of overhead and training is necessary but as you get more training these cons disappear before your eys.

Jamf is a growing company with a great product and amazing support, really listen to customers!

Comments: I could not do my job without this software. We are very limited in staff, time and money. Without Jamf Pro, we would not be able to effectively manage the fleet of iPads, MacBooks, iMacs and Apple TVs we have.

Pros:

Jamf is a growing company with a great product and amazing support, really listens to customers! Pros: Jamf has been doing this the longest when it comes to Mac and iOS device management. They are a relatively small, yet growing company with Midwest values, that really cares about helping organizations succeed with Apple. They stand behind their product and their support is phenomenal! They are passionate about giving back to the communities they are based in (Chippewa Valley, Minneapolis, and offices around the world). They put on the worlds largest user conference for Apple IT admins and they have the largest user help knowledge base, jamfnation.com. They also provide same day or prior support of major OS and iOS releases. They are constantly refining the product and adding new features to it. If you have an issue, Jamf support will bend over backwards to help you, even if you're not a paying customer. They care that much about you and the product. Also, the soon to be released version 10 will bring many needed changes to the UI.

Cons:

Jamf Pro is not the cheapest, but you get what you pay for. For instance it allows me to manage 6k+ iPads and over 2200 Macs, iMacs and Apple TVs with a very small staff. The money we pay for the solution is more than made up in the ability to manage all of these devices successfully and with a limited staff. That being said, like all software, Jamf Pro has issues. Sometimes these can be major issues. However, Jamf is quick to throw dedicated support at these issues and works hard to fix them. As mentioned above, they are growing for sure and there will be some growing pains along with this growth. The update to the UI cannot come fast enough. Would like to actually be able to pull usable metrics and reports from the product. The logging errors could use more of an update or hotlinks to resolutions (feature request maybe?), but this is more for on-prem hosting. Overall though, it's a great product with a great company and team behind it!

Gold Standard for Apple MDM

Pros:

Jamf Pro allows my team to manage our fleet for macOS, iPadOS, and iOS devices effectively. It builds on the groundwork laid by Apple, but executes it in a much more useful manner. The tool allows our users to be self-sufficient when it comes to application updates and installations because we are able to present a SelfService application with IT-approved and packaged software. We're able to use JamfPro to conduct audits on logged on users and time frames whe necessary. Enrolling new devices is seamless when paired with Apple School Manager (education) or Apple Business Manager (enterprise) and the Device Enrollment Program (DEP). Cloud hosted is the way to go with any MDM, allowing devices to reach out to the server anywhere from the Internet.

Cons:

The amount of work to deploy and make the product useful is a bit overwhelming. The company is constantly in a process of moving from their legacy Casper platform to the newer JamfPro platform, all while acquiring new components and rebranding them (JamfNow). Applications that were used to interact with the server are being retired, but not all at the same time, so there is a bit of confusion here. Also, I wish there was an easier and less time-consuming way of standing this up, as well as some pre-built tools.

Jamf @ UCLA Library

Comments: Our Macs were largely unmanaged before Jamf, and now we have a good handle on everything and are able to provide a level of support that was impossible before. It's allowed us to not worry (as much) about what device people choose to use for work.
It's also allowed flexibility when purchasing new devices for different purposes. If it's made by Apple, we know we can handle it.

Pros:

The completeness of features - just about anything you can do with an Apple device, you can do with Jamf. I don't have to worry about not being able to do something, including on the day new software is released.

Cons:

The learning curve is high - I would be struggling if I hadn't taken the Jamf training courses (200 and 300). I struggle to explain concepts to employees that haven't taken the training, even when they've taken the Jamf 100. Sort of related is the support for legacy features/systems - it can be hard to tell what is relevant, such as when you type 'sudo jamf help' - there is a lot there that you'd never use.

Great Mac management software

Comments: Overall the experience has been extremely positive and I would definitely recommend Jamf, they are the best in the business. My only negative would be that they sometimes seem more interested in implementing new features than addressing known issues.

Pros:

Jamf Pro is a very powerful tool with a rich feature set. There is a learning curve but the training available is excellent, providing you are in a region it is available. We manage a global fleet of Macs and use a hosted cloud instance which allows us to install software, perform updates and just generally manage our Macs no matter where our users are. The Self Service app gives our users the ability to install software when it suits them or run fixes to known issues without having to contact IT.

Cons:

Support can be a bit slow at times, as we have a hosted instance when we call support we are often told we have to wait for someone from the cloud team to take a look and get back to us. Also since updating to v10 we have had performance issues because of a product issue which could be resolved by throwing more resources at the server but as we do not host it we do not have the control to do that. Apparently the problem has been addressed in the next release.

World Class Product- Gold Standard for Mac Management

Comments: Extremely please with the product, the features, the support and the cost. I would definitely recommend to anyone who was planning to invest in a Mac management tool.

Pros:

When we were evaluating management tools for our environment, we quickly came to the conclusion that there was not a one size fits all solution. Once we realized that, every other institution we contacted asked if we had looked at Jamf yet. Once we started looking at the product, the ease of use, the feature set, and the features that allowed us to customize the end user experience, we knew that this was the only product we could use. Jamf customer support has been great from the initial install, transition to cloud, upgrades and general support questions.

Cons:

Local server upgrades. During the time we had our own on site server, we performed upgrade. Most of the time they went OK, but it was a complicated process with many pitfalls, and seemed, on some occasions, to require a fair amount of pure wizardry. This is was generated most of my support calls with Jamf.

A partner and software and training that gives my staff super powers.

Comments: We are able to secure, provision, manage and support Mac users 24/7 and around the globe with this tool. We estimate we save 15 technicians and 8 full time support engineers and can use that funding and time to take on projects the business needs rather than manually managing our infrastructure and application suite. This is a massive difference in ability and why I feel JAMF gives my staff super powers to do more with less and raise the quality of our support all the while.

Pros:

Jamf Pro is so powerful and simple and focused on letting us succeed, it's in a class of its own. We've been in production for 6 years with major staff turnover and this company has continued to support us despite many chances where we might have dropped the ball. Professional services, quality of the code and stability of the platform are major factors that have made it successful in our specific challenging environment.

Cons:

There is no downside we have faced. Release cycle is faster than we need, training and communications are above par for SAAS and functionality and value makes it a must renew each time we renew and re-evaluate MDM solutions.

Macs Managed

Comments: We have used this product for 5 years and have loved it. It allows us to focus on our people and not worry about Did that printer get installed? We know it is going to happen. We can automate a ton of stuff and not worry about it. We know it will work and we can manipulate thousands of computers in seconds in real time.

Pros:

It does everything that Apple lets them do. Save money and time by having less IT support staff and your staff feels like they have the power to manage themselves and not need to reach out to IT and feel frustrated when it takes too long to respond. The community is a huge plus as you can normally get hard questions answered by pros who are happy to help at no charge. Support is great as well. Things do break, but they are there to help.

Cons:

Cost is a factor as it is continuing to go up. It can be very complex and hard to understand some of the more useful features as there are a ton of hoops to jump through to get everything working and if something breaks it can take a while to figure it out.

JamfPro

Comments: We found Jamf back 14+ years ago at a small startup booth in San Francisco at MacWorld. That year we purchased Jamf and the [SENSITIVE CONTENT HIDDEN], came all the way out to West Texas, and set up our Jamf Server for us! We took him to eat frog legs at a local diner, and he enjoyed our west Texas sun during the day by taking breaks and laying outside on the hood of his rental car!

Pros:

The feature I like the most is the ease of using prestage enrollments. Being able to just push a few times and the device is ready to go is of the utmost importance in a school with over 5000 devices.

Cons:

I would like to see some cross referencing. For example, how to know if a Smart Group is actually being used in a scope of an application, policy or configuration profile.

Supporting a rapidly growing Internet startup in multiple locations

Comments: Doubled size of Mac fleet in nine months while simultaneously improving app standardization, device security, and offering end users the ability to proactively manage their own systems - as the single IT resource for the organization.

Pros:

Easily write, test, and implement policies to proactively support Mac desktop and laptop users Zero-day support for Apple software and hardware releases Simple DEP and VPP integration with excellent documentation Outstanding customer support Large and active user community with a strong commitment to sharing solutions and ideas

Cons:

STILL no effective built-in software patching tools Long-standing UI quirks and obsolete JSS interface Not enough functionality to track changes over time (show me adoption rates of new software titles for a given smart group, etc) Rudimentary support for user notifications still requires extensive scripting to be effective Mandatory JumpStart training a waste of money for experienced Jamf admins

JAMF made supporting macOS/iOS devices enjoyable...and that was not an easy feat.

Comments: We were able to reach device management parity with our Windows environment. Reduced IT staff time needed to perform one-off administration of macOS/iOS devices.

Pros:

Flexibility, extent of system management capabilities, technical support, ability to create "sites" for de-centralized IT teams that allow them to administer their own devices. Really, the list of what it can do goes on and on. We run SCCM for management of our Windows devices. JAMF allows us to reach management parity for macOS/iOS devices.

Cons:

Some high level computer management functions (packages, scripts, printers, etc) are centralized and cannot not wholly distributed/de-centralized to departmental IT teams (eg. each IT team will see and potentially be able to change these items). Not an issue with the software itself, but a challenge and consideration we had to take into account when implementing in our unique support environment.

Jamf Pro

Comments: Great experience using Jamf Pro to deploy and manage thousand of iPads.

Pros:

When I started my job I quickly became the Jamf administrator within the first 3 months. I am very thankful how easy Jamf was to learn, the online resources Jamf provides as well as 200+ level classes you can go to. The ease of year and how modular things were a major help. As I got more experience using Jamf I learned exactly how much more you can do with it. We strictly use Jamf for Mobile Device Management and the amount of things you can do is amazing. From pushing apps to creating config profiles to deploying iPads makes things so easy.

Cons:

There are certain features I would like added, however most of them are legal issues that Jamf probably has with Apple and not so much an issue with Jamf Pro itself.

Could not do my job without this tool

Comments: We manage 350 users with two help desk people. This is only possible with JAMF.

Pros:

Whenever I have a need, it seems that JAMF has the tools in place for me to come up with a solution. We can essentially do whatever we need to do for our Apple users with JAMF. People think it's magic that we can remotely install customized software builds for them instantaneously. Users are blown away when they walk into my office and without touching their computer I can tell them the last time they restarted, or how much hard disk space they have left. This is an insanely powerful set of tools which we use daily, and without it we'd need to hire more IT staff to manage the workload!

Cons:

I honestly can't think of any. If anything, JAMF is so powerful that I know that there are features that I'm not tapping into!

Best MDM that we've used!

Comments: JAMF has made my life so much easier managing a large amount of devices with very little need to physically touch the device. It just works and the support is awesome!

Pros:

All encompassing. It works great for all of our iOS devices and allows us to run our environment with "zero touch" to over 500 devices, (soon to be over 2000). We primarily use it for Apple iPad management, but we do have a few Macs on premises and have been slowly adding them in to the mix. Once the initial setup is done, it just works. Any time that we have had issues, my personal "JAMF Buddy" is only an email or call away, and our issues are resolved in a timely manner.

Cons:

Not a lot not to like. Probably my biggest complaint, which I've slowly been losing is that the UI can sometimes be a bit annoying. Reports also could be a bit more intuitive, although you can get a report for such a wide variety of items, but there is a learning curve. Maybe some premade reports or something to go off of would be nice.

still the only game in town for HiEd

Pros:

The support channels are responsive and robust; the installation base is huge in HiEd; the admin community is supportive and knowledgable; when actions/methods are easy, they're VERY easy.

Cons:

When things are difficult, they're very difficult/complex. Nothing experience won't overcome, but the learning curve is steep for some. Interface with Apple pertaining to certs and Apple IDs could be a little less cumbersome, but this is largely Apple's making and affects all MDM solutions. Cloud distribution point management is a bit lackluster. Repository syncing feels clunky. Some UI/nav isn't what you naturally expect it to be. None of these are dealbreakers.

We can now have a full you of and control of our client machines

Comments: Total control of our clients

Pros:

Having ultimate control of our client machines gives us the Peace of Mind of knowing that our machines are being used with the functions that they were intended to. Being able to install apps and remove ass and change configurations at a moment's notice since our business and makes us a much more efficient organization when it comes to managing our client devices

Cons:

I am hard-pressed to come up with the concert this product sure there are some features that I would like to see but the support is top-notch the product does what it says it will do and every iteration is just a wonderful improvement from the last version. I like that releases are not bugging. I like the support is still available. I like that they support the user groups