Zoho Billing Reviews

Recommended to All my SAAS Friends

Comments: We use this everyday, and are continuing to build upon it. It integrates directly into Zoho Books which makes our bookkeeping super easy. This was one of the main reasons we chose to use it.

Pros:

This software makes automatic billing an unbelievably easy thing to do. I absolutely love how you can create products, and within the product create different pricing plans. You can set how each customer should be billed and how often. It provides an online billing account for your customers to see their subscriptions, paid invoices and even update their credit card details.

Cons:

We love it, but our main gripe about Zoho Subscriptions is that you only get one Hosted payment page for ALL of your products and plans. This is truly odd to me, and many people in the forums are also confused why there has not been any ability to create different payment pages for different products. This means that if you have two different branded subscriptions...you must somehow make a single check out page that fits both of them. Also, it's the same page as when a user updates their cc info... everything else is amazing with this product, but for us, it was a face-palm.

Great for generating invoices even if you don't have experience

Pros:

With Zoho, it is super easy to generate an invoice even if you don't have experience.

Cons:

No complaints. Great software to create invoices.

A decent solution to subscription management

Comments: It was an easy way to setup and start offering subscriptions, and it's quite easy to manage users and current subscriptions. However it does not seem like a sufficient long-term solution, and you might find a better experience elsewhere.

Pros:

It's quite easy to setup, far easier than other solutions. Nearly everything can be done 'no-code', where you can easily create subscriptions and start accepting payments easily. API is quite easy to use, if you need it.

Cons:

It's extremely limited in what it can do, and the interface is a little clunky. I constantly experienced bugs when integrating it with Zapier, often times having to reach out to support in order to deploy a fix. You cannot do multi-lingual checkouts, which can be a huge issue in certain regions. The customer portal that they provide is also quite lacking in visual appeal.

Everything you need to bill consistently

Comments: This is a great tool for payment processing specially when integrated with other Zoho relevant tools

Pros:

Zoho Subscriptions takes care of every step of the payment process. After its setup, the process is smooth and simple for every new customer yhat signs up

Cons:

The new way invoices, refunds, credit notes and subscriptions are displayed is cumbersome and makes it hard to look at the full history of the customer

Secure, reliable and easy way to charge subscription

Comments: Overall i am happy with the secure environment which Zoho subscription has provided, we have tried to make this application but then decided to go with Zoho

Pros:

Easy navigation, support documents, and support team is very helpful. As usual a product from Zoho family is awesome.

Cons:

Option to charge from estimate is not available, in India specially we are charging customers from invoice after GST regulations, to avoid GST payment before receiving payment, i would request Zoho subscription to allow this.

Great way to keep track of subscription purchases

Comments: I'm not sure what we would do without Zoho Subscriptions. It has taken us from spreadsheets and manual invoicing to an automated process. This has saved us hours of manual labor. I love how we can keep track of our clients and quickly issue refunds if needed.

Pros:

I love how Zoho Subscriptions can connect to several payment processors. Its also wonderful how it auto syncs with Zoho CRM without having to build an API.

Cons:

Didn't have any cons. Great program to use.

Good for Scaling

Comments: We needed to have one recurring invoice for partners that have multiple clients and subscriptions. And ZohoSubs was a great solution.

Pros:

Integrations with Payments is very seamless. Setting up WebForms to create subscriptions is fairly easy.

Cons:

Integration with ZohoCRM is not as seamless as hoped.

Great API and Support

Comments: I spent several weeks looking for the right subscription management platform for FilterSnap. There were e-commerce platforms for selling physical products, and subscription platforms for selling virtual subscriptions (gym membership, software license, etc), but nothing that seemed to be able to to sell a subscription to a physical product. Then I found ZOHO Subscriptions. While it was not a perfect fit right out of the box, I was able to use their APIs to build exactly what I needed. Now I am able to concentrate on building my business rather then worrying about by billing platform.

Pros:

1. Robust and fully-featured API 2. Support team is responsive, and goes the extra mile to help you 3. Pricing model is great for the startup and beyond

Cons:

1. Does not currently support a custom billing page. However, the support team worked with me to create a hosted payment page that looked like it fit into my signup process. 2. The ZOHO team is constantly updating the platform, but there is not any communication to current customers on what was added, changed, or removed.

Saves a lot of time!

Comments: Saves us a lot of time.

Pros:

Saving time is very important to our company because saving time saves us money. Automation saves us time that is why we LOVE Zoho Subscriptions. It helps us to eliminate manual billing. Subscriptions takes care of EVERYTHING - coupons, addons, thank you for your payment, card failure and card expiring notices, and prorate invoices. We can even group invoices from multiple subscriptions together and it integrates with my accounting software. The cost is so much less than other subscription billing services.

Cons:

It would be nice to have more than one hosted page layout option. Also the setup for the hosted page can be somewhat default, especially adding addons.

Makes my monthly billing easy

Comments: Before using Zoho Subscriptions, I used a invoice billing app that allowed us to send monthly invoices. We send payment reminders 5 days before the end of the month. The invoicing app only allowed me to set a date we want reminders sent. So if the month had 30 days (or less), the reminder was one day off. Subscriptions sends reminders 5 days before the end of the month no matter how many days are in a month. This is just one of the many great things about Zoho Subscriptions.

Pros:

Zoho Subscriptions makes my monthly billing easy. We have more flexibility than recurring billing. We can add multiple plan options for customers to select when subscribing to our services.

Cons:

There is not enough options or flexibility for hosted pages.

Top Notch Subscription Service

Comments: Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but simply functions as a reliable subscription management service.

Pros:

This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.

Cons:

The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.

Best Subscription Software for All-Sized Businesses

Pros:

Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily.

Cons:

Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there.

All-in-One Subscription software

Comments: We are a recurring subscription-based business. Customer pays us monthly. Many times we need to change the subscription plan and adjust dates accordingly. This software perfectly fits that. It becomes so easy to manage all our paid customers and their subscriptions.

Pros:

Hosting pages features, multiple products, and multiple plans, ease of use, clean interface. Subscription management is also very easy.

Cons:

It should have post payment, landing page feature.

Satisfied customer

Pros:

I like the fact that my customers have the ability to log in and update any info for themselves at any time (client portal)

Cons:

I wish that this product would integrate with my routing software. (Jobber). That way I can save time and not have to manually transfer customer info to my other software (jobber)

Review of ZOHO Subscriptions

Comments: ZOHO subscriptions has been beneficial to our business by allowing us to receive our payments much faster than we previously were doing. it's like invoicing and bill collection all in one.

Pros:

We like the ability to process all our payment and that is it integrated with ZOHO CRM. The various report that are available allow us to manage our business. We never received any training but have been able to navigate the software pretty good. They customer support does a good job answering our emails and phone calls fairly quickly.

Cons:

We are not very happy at the time it takes to complete the process of clearing the ACH transactions. we know immediately whether we are funded but the invoices still show outstanding when they are not. so it makes it difficult to know what invoices are actually outstanding.

Zoho Subscriptions is great

Comments: Zoho has made it simple for my to bill my customers. Overall I give them a 10 out of 10.

Pros:

It's very simple to use. I've used other subscription softwares and Zoho beats them hands down.

Cons:

I would like to see Zoho create more options for reporting.

subscriptions

Comments: been great.

Pros:

I like the ease of use and integration with Books and Paypal

Cons:

I don't like that you can not export the client information including their cc numbers if you want to.

Great solution for managing software subscriptions

Comments: Great it has made managing complex subscriptions systems much easier and hassle free.

Pros:

I have found it easy to setup and use and the interface is well laid out and intuitive.

Cons:

Have problems with some of the payment gateway solutions and not integrating well. But that may well be due to the limitations of Paypal

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Comments: Earlier, the billing carried out was a complete manual activity and the team was struggling in reconcillations and capturing payments. By using Zoho subscriptions, we could get a fix on this issue and saw better traction on saving and increasing revenue and efforts.

Pros:

It is user friendly and could take care of the invoicing needs in my organization.

Cons:

There are some areas that still need manual intervention - example; I cannot prefix the email recepients in cc when sending the manual reminders.

Customer Satisfaction

Comments: I am a happy customer.

Pros:

I am satisfied for my journey with ZOHO.

Cons:

Support and its timezones. No prompt responses when urgencies.

User frinedly product...

Comments: earlier all these subscription were made manually, ZOHO made every thing automated and reduced the manpower wastage... Awesome product..

Pros:

it has many options by default which i required, easy to use..

Cons:

After creation of a subscription, we cant edit all the feilds, that make to delete the old subscription and creation of new one.. we cant have two products in a single subscription.

Review

Comments: Very good

Pros:

Like all the options available and easy to use

Cons:

Can't think of any reason right now but will let you know

Awesome

Pros:

I really like the system and the features. Easy to use and I adapted very fast.

Cons:

Perhaps more options for communicating with the client, in addition to sending e-mails.

A nice recurring billing software

Pros:

Easy to configure subscription plans & discounts.

Cons:

Hard to customize as per our requirement.

Fantastic Product

Comments: Great service from Zoho Support & Also gained more customers in just a matter of days and hours of placing the widget on my website

Pros:

I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.

Cons:

That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.