18 years helping Australian businesses
choose better software

About Backlog

Project and code management, together at last. Plan work, track progress, and deploy code — all in one place.

Learn more about Backlog

Pros:

I like that is easy to use but some features have to be more accurate.

Cons:

When i review pull request on Backlog, i can't see the number of deleted line, added line and total changed line. Github has this feature.

Backlog ratings

Average score

Ease of Use
4.5
Customer Service
4.3
Features
4.4
Value for Money
4.4

Likelihood to recommend

8.6/ 10

Backlog has an overall rating of 4.6 out 5 stars based on 157 user reviews on Capterra.

Have you used Backlog before?

Share your experiences with other software buyers.

Filter reviews (157)

Akhilesh
Akhilesh
Software Test Engineer in India
Verified LinkedIn User
Telecommunications, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Backlog has your back!

4.0 5 years ago

Comments: The product is clutter-free and any features that are added have simple use cases and helps in easier implementation. A good user interface to avoid daily hassles involved in bug/defect reporting daily as a tester.

Pros:

Bug identification and creation have never been simpler. Its unique way to describe and categorize the issue at hand is well sorted and makes for a clean and understandable user experience.

Cons:

There might be issues that are created and assigned by parts and during bug/defect identification and creation, assigning these bugs should have an option to assign multiple members instead of single-member.

Alternatives Considered: Jira

Reasons for Choosing Backlog: It was very difficult to track and monitor, the interface was confusing.

Switched From: Basecamp

Reasons for Switching to Backlog: Bang for the buck!

Cong
HPC and Cloud Engineer in Vietnam
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good service, worth using

5.0 5 months ago

Comments: Pretty good, better than using Jira because the interface is more user-friendly and the features are easier to use

Pros:

Sharing this information has been really helpful, and it reminds me of the old-school forum style where people supported each other

Cons:

I’m having difficulty uploading the image through the html tab and sharing its link.

Nulab Response

4 months ago

Dear Cong, Thank you for your review, we love to hear our customers opinion. Great to hear that you find Backlog interface and features to be user-friendly and easy to use. Thank you for your feedback on uploading images as well. Please contact us at the link below to check the image upload further. https://nulab.com/contact/

Đặng
QA in Vietnam
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Backlog need to be changed and improved

2.0 6 years ago

Comments: Sorry but the truth is inconvenience for me. I hope Backlog can do more for me and my project.
I can't have the statistics I want at Home, I can't see overall my project ...
I Hope Backlog can be developed and help us more in the future.

Pros:

The color of issue can be changed, I can customize the characteristics of issue for each project.

Cons:

when I filter all issue of project , it shows parents issue and sub-issue. If I click on the arrow, which is head of parent issue, Backlog shows all of sub-issue of that parent issue, which are showed before. So many issues are showed twice. It can make me confused. I think Backlog shoud list parent issue and issue has no parent issue. About issue has parent issue, you can hide and when user click on the arrow, it can be showed. Thank you

Ulf
Software Developer in Sweden
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Versatile task and issues tracker tool

5.0 10 months ago

Pros:

Easy to use versatile project/task/issue management tool. It can be used for many different purposes and doesn't put any constraints on any use case.

Cons:

I miss a quick option to update progress on a task/issue without having to open it for editing. For example, if you want to set an issue as "resolved", then you have to open it for editing, change status to resolved, and then save and close it. I would like to be able to do this with just one click or one selection in a dropdown from where the issue is listed.

Nulab Response

9 months ago

Hi there, Thank you for sharing you experience with Backlog! We are happy to hear that it is meeting your needs for various use cases. We understand that not having the option to quickly update issue statuses without opening the issue can be time consuming, and we have passed your feedback on to our development team. In the meantime, please note that you can update multiple issue statuses at once with the batch update feature: https://support.nulab.com/hc/en-us/articles/8707143605401 Happy collaborating!

Allan Mark
Sr. ISG Engineer in Philippines
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Backlog Review

4.0 4 months ago

Comments: My experience so far is good. I Appreciate the system.
Backlog is useful and it can really help to simplify the process within the organization and can monitor the task which is very essential in the organiztation.

Pros:

Team collaboration. It really helps with managing task within the organization and very useful because most of the team is working from home, we just need to use the backlog to monitor our progress in different projects.

Cons:

Maybe can try improving some layouts. The ticketing feature in Backlog is needs to be enhance. Also, need to register all members so that they can send an email for support and etc.

Nulab Response

4 months ago

Dear Allan, We are glad to hear Backlog is helping you with task and organization management. We are always working on Backlog improvements and every feedback from our customers is more than welcome. Thank you for your review!

Jatin
Student in India
Education Management, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Best project management website.

5.0 5 months ago

Comments: I will describe it in just one word - amazing!!

Pros:

It's ui and ux interface. The website is so simple and easy to understand. It didn't even took me 2mins to understand the working of the website. I always use it whenever I manage any project. It is the best website.

Cons:

To be honest, there's nothing to dislike about this website as i said I am using it ig for a year now. Never gave me any reason to mad about or get frustrated. Totally the best website.

Nulab Response

4 months ago

Dear Jatin, Thank you for your review, we love to hear our customers opinion. Great to hear that you find Backlog interface simple and easy to use, and that it helps you with project management. Thank you for taking the time to share your experience with our product as well.

Sowmiya
Software Engineer in India
Industrial Automation, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Feedback of the product

4.0 4 months ago

Comments: The experience was so good and overall it was user friendly to use.

Pros:

The feature provided finds more effective and useful

Cons:

The filter can be more user friendly. The description can of changes can be shown as what changes

Nulab Response

4 months ago

Dear Sowmiya, Thank you for your review, we are always looking for our customers opinion! We are happy to hear you find Backlog effective and useful. Thank you for sharing your thoughts about filters and changes display as well, we will consider your suggestions together with the product team!

BHARATHKRISHNAN
Software Developer in India
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Backlog Experience

4.0 5 months ago

Pros:

status changes mail and filtering option was user friendly

Cons:

Attachemnet upload actually i can able upload only one attachement for one issue

Nulab Response

4 months ago

Dear Bharathkrishnan, Thank you for your review! We are happy to hear that you like the notifications, and filtering features, and find them user friendly. Thank you for your feedback on attachment's upload as well, our team will review it. Please note, we offer a higher number of attachments in our paid plans, please see the plans comparison under the link below. https://nulab.com/pricing/backlog/

Sivaprasad
Software Engineer in India
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A Decent product for progect management

4.0 5 months ago

Comments: It is good to use this product for project management.

Pros:

I like the Save as filter feature which is pretty easy get details quickly.

Cons:

Dashboard UI is not that great and Recent Updates doesn't have any date filter and because of that I need to scroll too much.

Nulab Response

4 months ago

Dear Sivaprasad, Thank you for your review! Great to hear that you find Backlog to be a good tool for project management, and that you like its features. Thank you for your feedback on the Dashboard UI and Recent Updates filters as well, our team will review and consider it.

Abby
Manager in US
Pharmaceuticals, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Logged to success

5.0 5 months ago

Comments: I love backlog - it provides a single location for me to gather all my tasks, thoughts, files, and more. It helps me keep up with the ever growing client demands that come in each day.

Pros:

Backlog really keeps my work on track. I can easily enter, edit, and share my to do lists so that my whole team can coordinate together!

Cons:

I like the app itself, but there were some barriers to adoption. I think this was more of a company specific / people specific con though.

Nulab Response

4 months ago

Dear Abby, Thank you for your feedback! We are happy to hear that Backlog keeps your work on track and that it helps you with team coordination. Thank you for your feedback on app adoption as well, our team will review it.

emmanuel
Software QA in Nigeria
Computer & Network Security, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Efficient Project Management with Room for Improvement

4.0 2 years ago

Pros:

What I liked most about Backlog was its user-friendly interface and robust project management features. It made tracking tasks and collaborating with the team much more efficient. Additionally, the ability to set priorities, due dates, and assign tasks to specific team members was a great way to stay organized and ensure everyone was on the same page. The real-time updates and notifications also helped keep us informed of any changes or progress made on tasks. Overall, Backlog proved to be a valuable tool in streamlining our project workflows and enhancing team communication.

Cons:

What I liked least about Backlog was its limited integration options with other tools we were using. We had to manually duplicate some data and tasks across platforms, which led to inefficiencies and potential for errors

stella
Information technologist in Kenya
Verified LinkedIn User
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Backlog info ®✓

4.0 2 years ago

Pros:

Helps prioritize tasks, keeps your to-do list up-to-date, helps you focus on deadlines and it's very flexible.

Cons:

It restricts storage for files with large sizes and it's always too long for larger projects making tasks become lost.

Kartik
CEO in US
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good Product Project Management

5.0 2 years ago

Pros:

The low tech look and interface gives you comfort and does not overwhelm you.

Cons:

UI is not as responsive as it should be. All pages load fully which takes time.

Verified Reviewer
Verified LinkedIn User
Outsourcing/Offshoring, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

CamNX - Review Backlog

5.0 2 years ago

Pros:

The comment feature and Bug management. The comment attachments

Cons:

I have the activity and my comment in one tab in Page. I just want it 2 tabs.

Vyshali
Automation QA in India
Information Technology & Services, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

easy way to access Backlog

5.0 2 years ago

Comments: tracking is very easy and it very useful for track all the activities of the other team teamembers

Pros:

tracking is very easy and it very useful for track all the activities of the other team teamembers

Cons:

tracking is very easy and it very useful for track all the activities of the other team teamembers

Syed
SAP Consultant in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Amazing tool

5.0 2 years ago

Comments: Amazing and user friendly with simple and basic fields to use.

Pros:

It was very easy to use tool. Didn't face any issue at all.

Cons:

On adding a comment on the Backlog ticket even the user changing the ticket should get an email. Not a big issue though.

Hanh
Comtor in Vietnam
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Backlog review

5.0 2 years ago

Comments: 7/10

Pros:

Nice UI/UX, easy to track and edit tasks

Cons:

Comment box is quite small, sometimes it's hard to edit long comments

Amogh
Senior Engineer in India
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Mostly better than Jira

5.0 2 years ago

Pros:

The user interface is simple and easy to use. I often found myself lost when I used Jira previously

Cons:

Saving options requires a button click and does not happen immediately upon the field losing focus.

Derek
Web Designer in US
Computer Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Backlog for College Students

5.0 2 years ago

Comments: It has been overall positive. I mostly use the board function, but it has been useful for project management.

Pros:

I like the board function the most. The way you can assign tasks to individuals, with a due date and additional notes for each task is very useful.

Cons:

I wish there was a faster way to assign tasks to individuals besides navigating a menu once the task is created. I wish you could assign the task while creating it.

Magd
Computer Engineering in Palestine
Computer Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Many of problem can be solve by backlog and i really get solving for my probles

5.0 2 years ago

Comments: Project management

Pros:

Task and project management and bug sloves

Cons:

Tracking and solving and problem solving

Gustut
Fullstack Web Developer in Indonesia
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Task Management

5.0 2 years ago

Comments: cool, super helping with the task management

Pros:

Easy to manage task between team member and track all the tasks

Cons:

cant see full view of the issues when batch edititing

Md Mohiminur
Manager in Bangladesh
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

My office back is Backlog

5.0 2 years ago

Pros:

Very easy to manage task.Hassle free edit start and out both times.Group tracking was top notch .In Backlog UI is very attractive from my side.

Cons:

In my opinion need to add more feature like screenshot images video etc.

Halimah
BD assistant in Singapore
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesome

4.0 2 years ago

Pros:

Tracking various projects issues with different status are made easy. I can also upload bugs/tasks from my phone which super handy.

Cons:

Since I have not been using Backlog that long, I do not see anything that needs to be improved.

Luis
Tier 2 tech support in US
Hospital & Health Care, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Great app

4.0 2 years ago

Comments: It was great no complaints

Pros:

It’s easy to understand, I like it simple.

Cons:

I wish it would be cheaper, for small groups specifically.

Abiud
Accountant in Kenya
Graphic Design, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

It's perfect

5.0 2 years ago

Pros:

Is very easy to use Backlog as I am an accountant.

Cons:

The integration with the existing business was slow