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About Backlog

Project and code management, together at last. Plan work, track progress, and deploy code — all in one place.

Learn more about Backlog

Pros:

I like that is easy to use but some features have to be more accurate.

Cons:

When i review pull request on Backlog, i can't see the number of deleted line, added line and total changed line. Github has this feature.

Backlog ratings

Average score

Ease of Use
4.5
Customer Service
4.3
Features
4.4
Value for Money
4.4

Likelihood to recommend

8.6/10

Backlog has an overall rating of 4.5 out 5 stars based on 153 user reviews on Capterra.

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Filter reviews (153)

Verified Reviewer
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

Free but functional

5.0 5 years ago

Comments: I'm very happy working with Backlog tool. Email notifications are insanely useful for tracking changes.

Pros:

It works well for small projects; it covers (probably) all features you may want to use and it is free for a team like my own.

Cons:

No Cons, honestly. For this price it is impossible to find any ;)

Syed
SAP Consultant in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Amazing tool

5.0 last year

Comments: Amazing and user friendly with simple and basic fields to use.

Pros:

It was very easy to use tool. Didn't face any issue at all.

Cons:

On adding a comment on the Backlog ticket even the user changing the ticket should get an email. Not a big issue though.

Bonnie
Manager in Singapore
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Backlog Review

3.0 6 years ago

Pros:

Easy to use, the UI is attractive too as i can have different Theme for different Project

Cons:

Print of Project List into Excel, all the Description of task are not included

Vishal
Lead iOS Developer in India
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Unveiling the Power of Our Backlog Project Management Tool

5.0 last year

Comments: I personally like backlog as compare to other project management tool. If we need to send report for daily status to higher position person then it is easy to copy ticket and make reports.

Pros:

Easy to UnderstandUser-Friendly UIEasy to track issue/Bug/Enhancement

Cons:

First screen, we need to enter Username & Password because if we entered email and enter password for next screen, It will hard to repeat process if we entered wrong password.

stella
Information technologist in Kenya
Verified LinkedIn User
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Backlog info ®✓

4.0 last year

Pros:

Helps prioritize tasks, keeps your to-do list up-to-date, helps you focus on deadlines and it's very flexible.

Cons:

It restricts storage for files with large sizes and it's always too long for larger projects making tasks become lost.

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Review for Backlog

5.0 6 years ago

Pros:

It's easy to manage task on Gantt Chart. I can see status, edit start time and end time,...without having to refresh the page.

Cons:

When i review pull request on Backlog, i can't see the number of deleted line, added line and total changed line. Github has this feature.

Verified Reviewer
Verified LinkedIn User
Outsourcing/Offshoring, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

CamNX - Review Backlog

5.0 last year

Pros:

The comment feature and Bug management. The comment attachments

Cons:

I have the activity and my comment in one tab in Page. I just want it 2 tabs.

Verified Reviewer
Verified LinkedIn User
Machinery, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

This service is very good.

5.0 6 years ago

Comments: We use Backlog to track all the work in the department. All the documentation is stored in Backlog. It's very convienant.

Pros:

The software works well. It makes it easy to track what everyone in the group is accomplishing each day.

Cons:

When we send emails to Backlog, embedded pictures are lost. We work around it but it would be better if it just worked. Additional reporting would be nice to have.

Aldridge
Aldridge
IT Application admin in Suriname
Verified LinkedIn User
Logistics & Supply Chain, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Project management Tool for Daily use

4.0 last year

Comments: the overall experience is EXCELLENT.

Pros:

the user interface of backlog is very user friendly, and it is an easy to use it.easy to navigate.

Cons:

it has limited integrations with powerbi.we want to build a powerBI report base on the project information. but cannot get all the information

Prabu
Team leader in India
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Backlog review

4.0 6 years ago

Comments: We can track the issue's status but its does not have completion percentage of the issue. Improve UI

Pros:

issue type and tags. Easy to create new issue/task

Cons:

Need to concentrate on User Interface so that user can easily access the app

Milan
Lead Solution Architect in Czechia
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

After months using free version for 1 project we successfully moved to paid version for all projects

4.0 4 years ago

Comments: We track not only reported issues/incidents, but also the planned project tasks to have overview who is working on and what is the backlog of all unassigned tasks.
The main benefit is to not have projects information in several excel or project files but in one place. Also our status meetings with our teams are faster and more effective.

Pros:

Easy to setup and use including graphic differentiation and access rights for individual projects (customer logo and colors). No training required for users in our company who adopted this tool very fast. In addition, GantChart is really usable with several options for grouping, automatic issue creation from email is also useful to support our clients and track how our internal specialists perform. Internal wiki is also used in our company to document not only the knowledges and technical information to be shared with others in the team, but also the meeting minutes related to our projects - everything stored and available in one place. The mobile application also works as expected.

Cons:

It is not possible to create links/relations in GantChart helping to display dependencies and reschedule the project tasks when something happen - now all issues have to be moved manually. Navigation in wiki would be enhanced little bit.

Scott
Creative Director in US
Media Production, Self Employed
Used the Software for: 1+ year
Reviewer Source

Robust & Reliable, if not totally customizable

4.0 last year

Comments: I mostly like Backlog and it has vitally always been reliable and available and easy to use. I wish it were much more customizable so it could be more readily adapted for the various types of work within the companies I use it with, but it's possible that this is an unreasonable expectation on my part and this simply isn't the tool for the that particular situation.

Pros:

Easy to pick up and use at a glance. Features are readily available in all UIs and their functions act predictably. I don't think I've ever felt the need to consult documentation, it just works as you expect.

Cons:

Probably part of what makes Backlog so robust is that is very specifically designed for a certain type of workflow and is not always as flexible as I'd like. For example, in Kanban mode (at least from what I can tell) there is no way to add or customize columns for different types of work (advertising copy, for example, has a much different lifecycle than software issue tracking). Likewise, for issue priorities there is only low/med/high and no room to customize for different environments or possibilities.

Getachew
Construction supervisor in Ethiopia
Utilities, 501–1,000 Employees
Used the Software for: Free Trial
Reviewer Source

Sprint backlog

4.0 last year

Comments: Prioritization: A backlog allows the business to prioritize tasks and projects based on their importance and urgency.It ensures that the most critical items are addressed first, preventing important tasks from falling through the cracks.2.Resource allocation: With a backlog, businesses can effectively allocate their resources, such as employees, time, and budget.It enables them to plan and distribute resources based on the backlog's priorities, ensuring that resources are not wasted or misused.

Pros:

Project Management Capabilities: Backlog offers a range of project management features, including task tracking, subtasking, milestones, and Gantt chart visualization.Users appreciate these functionalities to keep their projects organized.

Cons:

Complexity: Some users find Backlog to be too complicated, especially for those who are new to project management tools.The learning curve can be steep and may require some time to fully understand and utilize all of its features.

Jignesh
Technical Lead in India
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Best Expericance with Backlog

5.0 last year

Comments: Overall Excellent experience using backlog and happy to use.

Pros:

I have used most feature and all are very useful and easy to use and manage.UI is very user friendly.

Cons:

There are no any cons in backlog. all feature are working good.

Vyshali
Automation QA in India
Information Technology & Services, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

easy way to access Backlog

5.0 last year

Comments: tracking is very easy and it very useful for track all the activities of the other team teamembers

Pros:

tracking is very easy and it very useful for track all the activities of the other team teamembers

Cons:

tracking is very easy and it very useful for track all the activities of the other team teamembers

Amogh
Senior Engineer in India
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Mostly better than Jira

5.0 last year

Pros:

The user interface is simple and easy to use. I often found myself lost when I used Jira previously

Cons:

Saving options requires a button click and does not happen immediately upon the field losing focus.

Sarthak
Sr. Developer in India
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

A Critical Evaluation of our Backlog Project Management Tool

5.0 last year

Pros:

- Tagging the user in comment section and that user is notified is great experience for me.

Cons:

- if there is functionality related to remember password.

Jeremy
IT/OT Engineer in US
Oil & Energy, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Backlog for the Win

5.0 6 years ago

Pros:

We use backlog everyday to track various projects withing our department. The easy of adding new items to the log and quickly finding them is a plus.

Cons:

Only thing we really need is an approval based system that ties into Backlog for change management. Often times approval are required to be shown in the business world.

Mendy
Assistant Vice President in US
Insurance, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Backlog helped my team with organization

4.0 4 years ago

Pros:

My team is using this product to log issues about a new website we are running live. We are able to each submit issues, whether it's an urgent item that has to be fixed or just a suggestion on something we would like to see changed. It keeps us from double logging our issues because we can see all of the issues daily and our IT person can log and communicate the status on each issue. It seems to be helping us stay organized on what items are priorities.

Cons:

I don't like that you have to click on the issue to see the latest comments on it. I wish it would display the latest comment like a preview of an email will.

Chiara
employee in Italy
Telecommunications, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Chiara

4.0 4 years ago

Comments: It is good compared to other product ex. Jira

Pros:

I like that is easy to use but some features have to be more accurate.

Cons:

It is not always easy to understand where you are. There are a lot of functionalities but not always are clear

Angus
Product Manager in UK
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Simple and does what you need it to

5.0 6 years ago

Pros:

Easy to use and allows our team to do what we need to without getting in the way.

Cons:

A few additional QoL additions onto the features that are already here would be great (such as multiple assignees).

Anuj
Application Scientist/ Sales Representative in US
Research, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

I would recommend this software

4.0 5 years ago

Comments: Overall it is an awesome tool.

Pros:

It improves connectivity among employees and is very user friendly

Cons:

The search button present at different location does not work the same way.

Amruta
Software Engineer in India
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Backlog_Review

4.0 5 years ago

Comments: Its very easy to use, exactly this is developed as per user's need.

Pros:

Easy to use, not complicated, user friendly

Cons:

Nothing is least, everything is good, user friendly

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Good software

4.0 4 years ago

Pros:

Easy to use, nice workflow and great bug tracking

Cons:

Doesn't have a great text editor on the issues

Gaurav
Web Developer in India
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Extremely Easy to use and Quicker!

4.0 5 years ago

Comments: Its a good project management and bug tracking tool.

Pros:

- Backlog is quite faster in terms of search - Dashboard and other projects related stuffs are well organized - Rich functionalities for project management

Cons:

One thing I noticed in Backlog is listing of parent issue and sub issue, its showing both of them when we assigned an issue to some parent issue, it should only show the parent one and when click on that parent issue it will open up the sub issues if it have any.