Canny Reviews

Our Canny board is not just our product roadmap, it's our guiding compass.

Comments: Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.

Pros:

We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.

Cons:

Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!

Don't let customer feedback fall on deaf ears!

Comments: Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers!

Pros:

Canny gives our customers a place to feel heard, listened to, and gain visibility into our feature and product roadmap which was not possible before Canny. We set the platform up in just a single day and onboarding was a breeze. Within the first week we had over 60+ posts from our customers! With Canny, we can now provide visibility in upcoming features. It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests. With Canny, our customers feel as though they have a voice and can influence our product decisions.

Cons:

We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests. Aside from that, I LOVE everything about Canny.

Beware - they refuse to listen to top-voted feedback

Comments: I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.

Pros:

UI seems nice, shame about the rest (see the cons section)

Cons:

The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

Canny is really the best by far (beats email and chat support)

Comments: Gives us a scalable way of having direct relationships with our customers.

Pros:

With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them). What Canny does is subtle but profound. With a public forum allows people to create & upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community.

Cons:

There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great!).

Excellence

Pros:

Integrating with our existing process was very simple. Canny provide no-end of integrations into the platform. This has allowed us to make sense of thousands of GitHub 'Issues' in such a simplistic way.

Cons:

The pricing i would say is fair given the impact it can have on your Business although for early stage startups it's difficult to justify. Saying that it's extreamly easy to integrate down the line so when you do make the switch you can be up and running in no-time!

A lifesaver for a startup

Comments: We are using Canny to collect and prioritize user-based feedback on our proprietary marketing software. Before it was all coming through me (the Product Manager) and it was hard to be as transparent as I would like with our users about where their requests rank in the roadmap, what changes we've made in response to their feedback, etc. Canny makes it all happen for us.

Pros:

Canny is intuitive on the administrator end, but more importantly, it's intuitive for the users/feedback givers. It's made an extremely complicated process of receiving feedback, logging it, and then following up with users when necessary into one streamlined software that is incredibly easy to use and scale.

Cons:

Our biggest struggle right now is using one Canny instance for different products and services we have. Basically once our internal product starting using it, our web product wanted one, as did our knowledge base software. And we can't afford to give each of them their own instance at this time so things have gotten a little cluttered. It's definitely not a dealbreaker by any means, though.

Canny is the best product - we reviewed them all and are delighted that we selected Canny.

Comments: [SENSITIVE CONTENT HIDDEN] and the rest of the team at Canny are highly responsive and always come back with a suggestion or an answer so quickly.

Pros:

The embeddable widget allowed us to put our features request straight into the heart of our website where users can add feature requests in one click.

Cons:

We were early adopters so were forgiving in the early months as the product grew, but there is nothing really that we don’t like about this software.

Amazing tool for collecting product user feedback

Comments: Canny rocks! It's a tool that has an incredible ROI by collecting and managing feedback and feature requests and more. Instead of having to manually review and organize feedback Canny does it for you. Users are able to collaborate with others on new feature ideas and vote on these requests helping to really understand use cases and interest. This kind of solution builds loyalty with customers by not only improving your product but showing customers you are listening and their feedback is important.

Pros:

I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom. One very useful feature is the ability to collect, enter and attribute feedback to a user instead of the user having to enter it. It's great being able to show a user that their feedback was collected and matters since we no longer say "We'll pass your feedback along..." Now the user and others can see their suggestion and engage others interested in the same feature. Great support as well although it's so easy you'll hardly ever need it.

Cons:

Nothing so far. The software doesn't do everything and that's actually what makes it great. Simplicity for the most common uses.

HUGE fan of Canny

Pros:

Love how easy it is to use, it's intuitive right off the bat. Public vs private comments, voting, integrations with slack/jira, all the things I definitely need to integrate it into our holistic systems are there.

Cons:

Would love to see more customizations/controls and an extension of the existing platform into a project mgmt tool. I love how lightweight and intuitive the platform is, we need that for project mgmt focused on software development. that's the gap I see between Jira and Airtable for example.

More organized and more involved

Comments: I have been very pleased with our ability to track feature requests from our customers, while also providing these customers with updates on their requests. This sort of involvement and transparency goes a long way in cultivating trust and loyalty with our customers.

Pros:

The ability to have the users of our app to vote on feature requests not only gave our users a renewed sense of investment with our product but allowed to truly make decisions with our customers in mind. Before, collecting customer feedback felt unorganized and ineffective.

Cons:

The search functionality can use some work.

Managing feature requests and releases for Fari is a breeze

Pros:

Not only was Canny easy to integrate directly within https://fari.app, it was also easy to understand for users and admins alike. Their support team have been helping me from the get go even though I didn't even need them because of how simple their product is easy to use. Within the first couple of days, I received dozens of feature requests and Fari's user were excited to have a say in what the dev team should work next on the app. Couldn't recommend enough.

Cons:

Canny offers a widget which can be integrated directly within your apps, but that widget doesn't offer a dark theme. This can make it clash a bit with the rest of the user interface of your app if your app offers a dark mode. Minor inconvenience, but I thought I would mention it anyway. The cool thing is, they are using their own product, so that is a feature request that people can vote on, which I did! https://feedback.canny.io/feature-requests/p/widget-dark-theme

Great tool for roadmapping but expensive post the recent price increase !

Pros:

Its a great product and its very easy to get set-up. The ease of use is addictive and proves tough to move away from.

Cons:

The recent price increase has made it a bit out of reach of many start-ups

Good tool for community engagement for startups

Comments: Overall experience has been great, because it has enabled us to manage our community engagement really well. This hasn't been done by our competitors, hence gives us that edge. So kudos to Canny!

Pros:

I like how it enables us to a) provide our customers with a public-facing roadmap that gives them transparency into our product vision and path, along with increasing our credibility in the market, and b) collect important feedback from our customers which helps us build the right features for them.

Cons:

The interface leaves a lot to be desired. It feels very 2010s.

Out-of-the-box custom forum

Comments: Overall we've had a very positive experience with Canny. This is our first experience with a customer-facing forum. It provides our customers with an option they previously didn't have for voicing their opinions, and allows us to aggregate and evaluate that feedback in meaningful, quantifiable ways.

Pros:

We selected Canny because we wanted some sort of customer-facing forum for gathering and assessing customer feedback about new features. Canny was easy to set up, and allows us to easily track which posts are new, trending or have the most votes. It provides us with an avenue for gathering customer feedback that we previously didn't have.

Cons:

I love the ability to categorize feedback, and I appreciate that the categories are visible to the public. I wish it were easier to add a new category on the fly, while reviewing feedback. As is, I have to review each time how to get to the settings where I can add or edit categories.

Great tool for Product Teams

Comments: Love Canny. I'm really excited to see how the product grows and will be a part of our team. We currently have the tool heavily integrated into our Product, Marketing and Development teams. Outside of the great toolset; the team has been great to work with - every question gets answered, and they want to understand how we use the tool.

Pros:

Very easy to connect to our customer database and provide them an in app experience for feature requests. The voting features, and ability to move requests through statuses to release makes it easier for customers to stay instep with us.

Cons:

It's a new company so they have some catching up, but so far seem to have great priorities that align with client needs.

Best system we've used for tracking feedback

Comments: Before Canny, we were using a product that was very well established in the market, but a negative experience for ourselves & our customers to use. With Canny we're seeing higher engagement from our customers (thanks to the Intercom integration especially) and improved internal visibility of customer feedback.

Pros:

Canny is perfect for what we need - it was easy to embed into our SaaS product, the design is clean & straightforward, and the integrations with Slack, JIRA, & Intercom are incredibly useful. Many great chats have been kicked off in our team from the Slack integration (like a suggestion hitting x number of votes). The Canny team made transitioning from our old platform easy, and onboarding our team was very quick.

Cons:

Being able to use a custom domain would be nice (like suggestions.x.com), but the Intercom integration more than makes up for it.

The little things matter

Comments: Amazing experience with customer support and the product.

Pros:

I love Canny's super beautiful design!!! I refused to purchase Aha! for over a year even though I really needed a customer feedback tool. I have been waiting a long time for a beautiful and easy to use feedback tool - Canny is it. Canny also nails all the little things. I still remember a experience years ago when I requested a feature from HubSpot. HubSpot team was very nice but basically told me to go write out the idea myself on their idea board. I thought to myself, I just explained everything to you can't you do it? All of this to say is I love the Canny feature that integrates with Intercom and automatically upvotes features for customers. The person you are talking to in Intercom can see everything right there, no effort on their part is needed! It's not possible to not love this!

Cons:

None, but I am still a new user. 1 month approximately.

Excellent system for bug reporting, feedback evaluation, and changelogs

Comments: Soliciting and gauging customer feedback and having a native-feeling integration into our existing application.

Pros:

I enjoy the minimal branding and easy integration with our application. We didn't have to build the entire system ourselves and the Intercom integration is great as well.

Cons:

Moving from the admin view to the customer view is a little clumsy. That's a very minimal issue though.

Great product, no global search is a hindrance

Comments: It's simple, which I like. The product isn't overly complicated, and integrates well with CRM. The main issue though is a lack of global search. You need to specify a feature request category first, which makes it difficult to find issues quickly. You end up wasting a lot of time going through categories to find an issue category.

Pros:

Interface is simple and clean, it works quickly. The core functionality, creating product feedback tickets/notes, and upvoting them, works well. It also integrates nicely with other software. Has always worked reliably for me. I like the lack of distractions. I also like the ability to organize requests into categories.

Cons:

There's no global search, you have to search within a pre-defined category. This makes it difficult to know what category of info in Canny to search in. That seems like a minor complaint, but for me, as an end user, it makes it much more challenging to use effectively. That is the biggest reason for any negative sentiment in my review.

Simple ticketing system for support and requests

Comments: We use it as a communication tool between company workers and the IT team. Users can send us requests via canny. We have automatized some processes and integrated with ClickUp, so tasks are created automatically. What we like is that we don't mix it with our CRM. We use Hubspot for sales and canny for our internal communication. it,s our kind of internal CRM.It works smoothly, practically no training needed to understand how to use it.

Pros:

we use it specifically as a support for IT. Our users (internal clients) can send their request via a simple form. We as a team have a responsible for each type of request. example. Support, bugs, new features, etc. For users makes communication with our IT team simple and engaging.

Cons:

Nothing to complain, canny is quite simple to use

Just what we really needed

Comments: Canny solves a big problem for us in giving us a consolidated place to gather and track feedback, keep track of what user's want/need most. And it acts as a screen between our support team and development team, a place where the product team can step in and only push the highest priority feedback to the engineering team to build.

Pros:

Canny gives us a consolidated place to add and track feedback from our internal team and our users. Also, it allows users to track their vote on requests, giving us a way to keep the most important requests at the surface and preventing them from being buried.

Cons:

Canny has a few usability issues that our team has encountered. This has primarily made certain parts of the software less intuitive and harder to learn for new members of our team (possibly our users too, though I have not heard that from them personally). Also, it lacks a really solid feedback prioritization feature, which is a big part of product & feedback management.

Best Feedback tool

Pros:

Simplicity of the app to collect and manage the feedback. Quick sign up for my client .

Cons:

Pricing tier does not work for small and medium business. In my example I need features in top tier but I don’t have that much end users to justify the extra money .

Revolutionizing Customer Feedback Management with Canny

Comments: The user-friendly interface and intuitive design have made the whole process of managing customer feedback seamless and efficient.I highly recommend Canny to any business looking to improve their customer feedback management process. It has made a real difference to our business and has helped us to provide even better customer experiences.

Pros:

As a business owner, I was constantly searching for a way to effectively manage customer feedback and gather valuable insights. That's when I came across Canny, the Customer Feedback Management tool. It has been a game-changer for my business!With Canny, I am now able to easily collect feedback from multiple channels, categorize it, and gain valuable insights into customer sentiment. This has helped me to make data-driven decisions and prioritize actions based on customer feedback.

Cons:

I did not come across any missing features which are very much required for my business.

Great for Customer Feedback

Pros:

Canny makes it super easy to track the most requested features from our customers and keep track of them, as well as publish status updates to the people who are interested

Cons:

Still looking for a little additional flexibility in email notifications to our existing user base. I'd like to be able to customize the content and the template a bit.

Best Feedback Tracker.

Pros:

Overall Canny boosted our customer's engagement, we now have a better number of feedbacks to track and manipulate, giving us great insight into where do we need to improve and meet customer's expectations.

Cons:

Canny is a powerful tool, the only lack that I can think of would e user roles, we just need more of them to be able to setup the environment to our needs.