Vonage Business Communications Reviews

Great product for small companies

Comments: Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Pros:

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons:

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Definite a must for businesses.

Comments: Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects

Pros:

Compared to what we were using before it is a big game changer.

Cons:

Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.

Vonage Experience

Pros:

It's good for voice calls and it's convenient for being on your phone and computer.

Cons:

Texting is a very large part of what we do and the text feature has either been removed or just doesn't work any longer.

Vonage Business Communications was just ok

Comments: It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.

Pros:

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Cons:

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.

Need get the sms back

Comments: It is great, and I love the app too easy to navigate and be on top of my messages.

Pros:

Very easy to navigate and has an app that I can get on my smart devices.

Cons:

Very Friendly user to manage sms and reply to them.

Vonage Business

Comments: In the beginning it was great, but only have of the capabilities makes it a hinderance in normal work activity

Pros:

The fact that I can call or texted from the app

Cons:

The sms feature has been down for months, having to jump back and forth between apps to call or text

If you want a big name with a big price tag

Comments: Overall it was a pleasant experience. We got exactly what we needed at the time nothing more nothing less. We ended up switching and got wayyyyy more for way less and now we could never go back!

Pros:

Our call quality was always crystal clear and never dropped or missed a call.

Cons:

We least like the price point and the long contracts that would auto renew without a notification and even on weekends/ holidays.

A good way to have your call center in order

Comments: It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls to them if you have someone on a different process. you can listend to calls live, or recordings in both platforms needed. keep in mind on vonage businesss the storage is more limited that in Cotact center, you can even download and connect it via APis, so I'd say we are having a great time managing our call flow wiht multiple queues base on our needs.

Pros:

You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,

Cons:

It can be a bit complex to understand how to connect evrything to get the call flow in order.

Great voip phone system

Comments: Setting up Vonage is easy and straightforward and the customer service is top tier.

Pros:

Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.

Cons:

I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.

Decent App

Pros:

Vonage was good for communication outside of the office with one main inbox

Cons:

It took a while to connect calls and was also very spotty with coverage

Great Phone service but bad Customer service.

Comments: Overall very good I do not have to spend to much time in the portal

Pros:

How it can be installed on your phone and computer and take calls from both. The admin portal is very easy to manage.

Cons:

Customer service needs to have the option to speak to a person if the bot cannot help. I spent months trying to get someone to help with my issue.

Used in our customer service department - great for users and admins!

Pros:

It is an effective software that easily allows monitoring, recording and review of incoming calls to our company.Easy to monitor agent activity and live monitor calls.

Cons:

Navigating the system as an admin can be a little bit confusing as it's not always obvious where to find a recording.

Smart & Reliable

Pros:

I've been using Vonage from more than 6 months. The interface of the software is easy to use. What I love most about it is it's "Report" feature. It makes working so much fun as one can easily see and analyze their own growth with the help of different charts and graphs. It increases productivity as it induces a sense of accomplishment in an individual. Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to call, it immediately picks up the phone number eliminating the rest of the sentence. Most communication software fail to do that. So, for me Vonage is one the best Business Communication software.

Cons:

There's almost nothing to not like about Vonage but if there's something that ever bugged me is that it deletes the call history after a certain amount of time, which isn't really bothersome but just in case anyone wants to track a call from a long time ago they won't be able to do that. And it glitches sometimes which could be the network's fault as well.

Streamlined Communication Thanks to Vonage

Comments: Vonage Business Communications is an efficient and reliable communication platform, despite some downsides. Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform.

Pros:

Vonage Business Communications offers a variety of communication channels and integrates seamlessly with other business applications like Salesforce and Microsoft Office. The mobile app is user-friendly and enables communication on-the-go.

Cons:

Some features are only available on higher-priced plans, the user interface could be more intuitive, and customer support can be slow at times.

Disappointed

Comments: Terrible. I wouldn't recommend this service to anyone.

Pros:

Apparently, they should provide a large range of solutions. But I hadn't the opportunity to explore them, one I was so disappointed with customer service on the very first one.

Cons:

Customer service is a joke. They kept my money and didn't deliver the service on a technicality.

Vonyage is the best VOIP in the market

Comments: It is great using Vonage Business Communications. VOIP lets us call the prospect without an interception

Pros:

There are different features in Vonyage . We have integrated it into our ATS which makes our job a lot easier. We can text with a prospect in a real-time basis. There is no lag in our delays in the call.Vonyage is a great tool

Cons:

It sometimes gets glitchy with the new updates but after some time it works fine.

Calls without hassle

Comments: Communication with other staff members is easier. Our teams is located all over the world and sometimes email is not enough. Also, I can call vendors from there not worrying about the cost of the call, its great.

Pros:

Easy to use, perfect for work, communication is much better

Cons:

Mybe it's me, but I cant find a way to set up a ringtone in my laptop

Good service for the price, but your get what you pay for.

Comments: I was satisfied with Vonage, if you are looking for a business telephone service this is great.

Pros:

Vonage is very cost 3ffective for small businesses on a tight budget. The main features are simple to setup and use. Also loved being able to setup numbers for different countries will answering them all from one place.

Cons:

I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet was slower than normal causing very poor quality calls.

One of the best service provider for VOIP services

Comments: Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons.

Pros:

Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Cons:

Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

Premium Pricing, Insufficient Support, Unnecessarily Complex Interface

Comments: It provides us with voice communications including an autoattendant. However, the experience has been quite frustrating due to high prices and poor service. The only reason I haven't switched us is because other more important projects are waiting.

Pros:

- The mobile app is pretty slick and just works.

Cons:

- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on. - The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard. - The UI has improved leaps and bounds over the years but still is over complicated. - We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers).

Easy to Use

Comments: Vonage's apps for computers and phones makes it a seamless extension of my business.

Pros:

I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price. I really appreciate how Vonage makes our workflows easier and more efficient.

Cons:

I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me.

Vonage - my view

Comments: I have to say . . in the last year, the support has improved tremendously. I think there was a time when mergers and new employees seemed out of touch with the customer but not now. I have been more than pleased with my experience with Vonage lately . . especially call in support. They really do try and figure it out if you have an issue. Nice to see the difference lately! :)

Pros:

Software if very easy to use. My overall experience has been good with the software. Pretty self explanatory when it comes to overall review. Drop down selections and menu boxes are easy to understand.

Cons:

Found the online phone function or app a little cumbersome. Still a few bugs to work out. I have tried a couple of times and it eventually will be the right route to go with business and functions. I am a little old school . . like the phone on my desk and answer it like a normal. So maybe its the old dog new trick thing . . . I just will keep trying and hopefully it will be just right soon.

Very affordable VoIP solution for small businesses

Pros:

For a new business or a smaller organization, Vonage is a great solution to get a centralized phone system VoIP set up. The app is great too!

Cons:

The support can be a hit or miss and if you run into issues you have to deal with it. Although quality is usually great quality, it can also all depend on your overall internet connectivity which makes it hard to diagnose where the issue is if you start experience call drops or bad quality.

Mac OS desktop app became unusable

Comments: The above problem has persisted for months. I'm ready to ditch Vonage for my entire small business and find a new provider.

Pros:

Until it stopped working, having telephony seamlessly work across devices from the traditional handset phone on my desk, to the desktop app on my laptop to the app on my mobile phone was very convenient.

Cons:

The desktop app on my laptop has stopped working (always crashes immediately after launch) and so I've lost that aspect of functionality. Customer support has been of little help, as they claim that no other users are experiencing this issue, even though I pointed out to them that there are users with the identical complaint on the Vonage tech support site.

Review for Vonage

Comments: Overall it is good & ease to access

Pros:

We can excess it from your phone. We do not miss any important calls of the candidates. We can also send a text message to the candidates if they are not reachable. We can also send the voice mail to the candidates. We can also attached files and send to the candidates

Cons:

There is no any cons for this software. Its is a good software.