--- description: Learn more about ChurnZero price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ChurnZero Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [ChurnZero](/software/157980/churnzero) # ChurnZero Canonical: https://www.capterra.com.au/software/157980/churnzero Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/157980/churnzero?page=2) > ChurnZero is the platform and partner for customer growth. > > Verdict: Rated **4.7/5** by 131 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ChurnZero? ChurnZero was designed for digital subscription businesses (SAAS, content, services) where customer engagement is key to Customer Success. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 131 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChurnZero - **Location**: Arlington, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 12,000.00 - **Pricing Details**: Contact ChurnZero directly for accurate pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Ireland, Israel, Netherlands, New Zealand, United Kingdom, United States ## Features - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Churn Management - Client Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Creation - Customer Engagement - Customer Experience Management - Customer History - Customer Journey Mapping - Customer Segmentation - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Data Visualization - Email Management - Engagement Tracking - Feedback Management - Health Score - Interaction Tracking - Multi-Channel Communication - Multi-Channel Data Collection - NPS Survey Structure - NPS of Customers - Negative Feedback Management - Onboarding - Performance Metrics - Reporting & Statistics - Reporting/Analytics - Revenue Management - Sales Pipeline Management - Self Service Tools - Survey/Poll Management - Surveys & Feedback - Task Management - Text Analysis - Third-Party Integrations - Usage Tracking/Analytics - Visual Analytics - Workflow Management ## Integrations (29 total) - AskNicely - Chargebee - ChartMogul - Freshdesk - Freshsales - Google Calendar - Google Workspace - Help Scout - HubSpot CRM - Jira - Maxio - Microsoft Teams - Mixpanel - Okta - Pendo ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software) - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) - [Customer Success Software](https://www.capterra.com.au/directory/30961/customer-success/software) - [Sales Tracking Software](https://www.capterra.com.au/directory/32744/sales-tracking/software) - [Client Onboarding Software](https://www.capterra.com.au/directory/33476/client-onboarding/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4116 reviews) 2. [HubSpot Service Hub](https://www.capterra.com.au/software/182476/hubspot-service-hub) — 4.4/5 (193 reviews) 3. [Custify](https://www.capterra.com.au/software/190125/custify) — 4.9/5 (135 reviews) 4. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1788 reviews) 5. [Skalin](https://www.capterra.com.au/software/1018511/skalin) — 4.9/5 (55 reviews) ## Reviews ### "A must have if you're looking to increase client retention" — 5.0/5 > **Holly** | *4 August 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: We loved how much insight we can see into managing our client accounts. The automation, data insights, and the amazing onboarding and support we get with CAZ have been very valuable. > > **Cons**: It's a little confusing figuring out the best way to have churn scores for new clients vs existing clients. > > Overall, we LOVE CZ\! The support has been phenomenal. Every team member that we've worked with is very knowledgeable and friendly. ----- ### "Paid to leave a contract we barely used, then they purged our data with zero warning (edited)" — 1.0/5 > **Karine** | *29 October 2026* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Platform is usable for basic customer onboarding checklists and tracking simple touchpoints, if that’s genuinely all you need. > > **Cons**: Multi-year auto-renewal with no real way out short of paying to terminate. Internal adoption was weak — most of the team never touched it. After we finally exited, our historical data disappeared with no warning that there was a window to retrieve it. For a platform built around “customer success,” the experience of actually leaving as a customer was the worst part of the whole relationship. > > Expensive, underused, and the exit was worse than the onboarding. We paid to get out and still lost our own data in the process. Be careful of their highly incentivized multi-year term, and don’t assume anyone will tell you when your data access is about to end. ----- ### "You have to get ChurnZero for your team\!" — 5.0/5 > **Des** | *14 October 2025* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards. Collaborative Success Plans has been a game changer as we plan to move towards a more structured process. The built in integration with Gong is also incredibly helpful\! > > **Cons**: It's hard to find something I do not like so I will mention something small - the ability to remove multiple tags (account/contact) at once and to only show the ones applied in the removal overlay. > > ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success. It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible. This has been a game changer for my team\! ----- ### "Game Changing CS Platform for Companies of All Sizes" — 4.0/5 > **Doug** | *11 March 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The CZ team and culture are easily two of the most important factors in why we chose ChurnZero. They're tremendously responsive, incredibly supportive, and understand the CS is a growing field and no one has all the right answers all the time. Our team has been able to adopt and onboard the CZ platform with ease and without an administrator being dedicated to its setup. The ease of configuration, implementation, and integrations were key to being successful immediately. Big shoutout to \[SENSITIVE CONTENT\] - our Success and Implementation team. The support we've gotten has been next-level, and I owe a huge amount of our success with the system to the CZ team proactively knowing what we'd need and leaning in to assist. > > **Cons**: The UI can be clunky. I really hate the slide out drawer nav ... but there really aren't any details of the system where there are complete misses. ----- ### "The software is great, the team is amazing" — 5.0/5 > **Doug** | *19 July 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The team that supported our onboarding and success has been absolutely next level. Through the entire sales/post sales process, our organization has felt like a priority, and the CZ team has seamlessly handled every curveball we've thrown. For the last 2 years, our org has operated without a CS platform, so bringing ChurnZero in to the fold has been an immediate game changer for our CS org. The ease of use for CSMs, the increased visibility into tasks, responsibilities, and journeys/plays has made our team more efficient than ever. As we continue to develop our use cases and build out the platform, we continue to be impressed with the capabilities to support our needs. We're still early in our lifecycle with ChurnZero, but have been blown away. As we continue to dig in, we know there's a lot to do, but we're excited at what the platform has unlocked for us already\! > > **Cons**: The only downside is the inability for an admin to delete custom fields that they created on their own (requires a support ticket). I understand the purpose, but as someone who builds first and thinks later, this leads to a bit of a slow down when I need to go back and clean things up. On that note, the support team has been incredibly responsive and supportive. Second "negative" is the lack of flexibility with the default "dashboard" the command center. Our CSMs/segment leaders would love the ability to create/define/build their own weekly views, but we've been able to make do with the default command center and some custom dashboards. > > Five out of five starts. The team has been amazing from the start, and we're excited to be a part of the CZ Community. No software is perfect, but ChurnZero definitely puts customers first, and we've enjoyed every minute of the partnership so far. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/157980/churnzero?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/157980/churnzero) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data