18 years helping Australian businesses
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About Dynamics 365
Integrated business management solution that automates financial, customer relationship and supply chain processes.
I use this software and it’s so easy to use like Microsoft Word, Excel. Another advantage of Dynamics 365 is its flexibility and integration capability.
Difficult to use at the start or being a beginner it's very hard and limited feature in mobile app.
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Filter reviews (5,789)

Alternatives Considered:
D365 transformed our UK non-profit.
Comments:
Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications.
You need to work at it, but when you do, there's real value.
Pros:
As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.
Cons:
The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be.
Exceptional Tool Dynamics 365
Comments: My experience is amazing as this help integrate data and manage collaboration with team members.
Pros:
One aspect I appreciate about Dynamics 365 is its ability to integrate data effectively and enhance workflow efficiency.
Cons:
The cost and complexity of the features which can make it difficult to set up.
Dynamics 365 needs a lot of updates!
Comments: Overall experience has been poor. Everytime they update the software it seems they do not consult their customers and the changes are major and you have to learn how to use entire sections again with no warning, and they don't make changes that help the customer. Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours. Not Good.
Pros:
I don't like much about Dynamics 365. None that I can think of.
Cons:
Very antiquated bank reconciliations and reporting. It is also very difficult to make corrections, not user-friendly at all. Every action takes at least 5 times longer with this software than with other software. This includes simply printing anything at all. When they make updates they don't ask the customers what improvements they would like that would help them.
Alternatives Considered:
The Ever Improving Dynamics
Comments: I have found through the years my experience to be very positive. If I have ever had any issues the Microsoft customer support have always been quick and mostly good. The improvements to the settings and configuration have been really good, and the whole cloud system is so much quicker than it used to be.
Pros:
Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients.
Cons:
The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts.
My everyday personal and working tool
Comments: It has helped my personal and work life.
Pros:
Ease of use, sleek user interface and many avenues to getting customer support
Cons:
Their subscription plan. They need to reduce their price a little bit more as a market leader
One stop shop!
Comments: Overall, I would recommend this software to anyone! It’s easy to use, has all the necessary features, and is really a one stop shop!
Pros:
Easy to access from all devices. Many different organization features, especially for outlook.
Cons:
Have to re-log in numerous times, especially with double authentication. This may be just for educational Microsoft accounts.
More robust and feature-rich than competition
Comments: Overall we had a fairly easy journey to implement it and so far it has met all of our expectations.
Pros:
Of all the CRM products out there that are SaaS delivered, we found Dynamics to be the most robust and feature-rich. We tested it against similar competitors such as Salesforce, and Dynamics simply did better on many fronts. Not to mention Dynamics is reasonably priced compared to competition. The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc.
Cons:
There wasn't much downside to it. Perhaps its UI can be more intuitive in certain areas.
Microsoft Dynamics 365
Comments: Extremely happy with how smart is this software. A great tool to have in your Finance department!
Pros:
Quiet simple to use once you get proper training. It maximizes our financial visibility and profitability dramatically.
Cons:
Not super easy to first handle but once you get good training with this software you're on for great results!
Great system with robust transaction processing
Pros:
Robust system that allows for intuitive processing of business transactions and has the capacity to serve all sizes of enterprises.
Cons:
Reporting, specifically custom exports via Excel, are a bit clunky.
Dynamic 365 Review
Comments: Dynamics 365 is a powerful tool that’s helped us streamline operations and improve customer relationships
Pros:
The integration with Microsoft products is seamless, and it’s super customizable
Cons:
Setting it up can be time-consuming, and the licensing and customization costs are quite high, which might not suit every budget.
Alternatives Considered:
Excellent, comfortable, quick, safe, and reliable
Comments: my overall experience using Dynamics 365 was amazing, it is nice software, easy to use. The UI is also good, net and clean. It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help.
Pros:
Microsoft offers an excellent programme called Dynamics 365 to help you manage your business. Being a member of Microsoft is really beneficial since it gets more integrated with other MS Office applications
Cons:
When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice. I didn't prioritise this because I don't fit the description.
D365 - a viable Legacy ERP replacement
Comments: Once we got past the cutover pains (about 6 months) it has gotten easier to live with. I can also see why at an executive level, they made the decision to go with this solution. When compared to products like SAP and Oracle I think you will be far happier with your investment in D365 (buy with confidence).
Pros:
Flexibility - It does take some custom coding, but it is a based product that you can tailor to meet all of your ERP related needs
Cons:
The server based technology has bandwidth issues constantly (make sure you scale your system properly). Expect your IT staff to grow significantly if you are coming from an AS400 based environment. Requires isolation of support work (in an AS400 environment you can have generalist who do everything -- that will change drastically in this environment.
About Dynamics 365
Comments: I have been using it for more than two years, it is pleasant and comfortable to use without being tied to a specific area
Pros:
You can manage processes quickly thanks to quick and easy access.
Cons:
The interface needs to be developed to be more usable.
Alternatives Considered:
Review of Dynamics 365
Comments: I love this ,i enjoy this which help me for sales, marketing, customer service management,finance.
Pros:
Utilize a user-friendly low-code platform that can be easily tailored to meet our specific requirements, Develop our own application or incorporate third-party apps seamlessly into the platform, connect to company system from any device via a cloud ecosystem
Cons:
It would be convenient to eliminate the need for third-party tools like Experlogix and HubSpot, Global search function tends to freeze a lot

Alternatives Considered:
Leading SME ERP S/W in the marketplace
Comments: Reluctant to upgrade as the costs are almost as much as a new implementation, however, as new functionalities are introduced, the reduction of 3P add-ons or bridges are becoming a +.
Pros:
Integration of functions into Windows & Office are a +...many API's are now capable of integrating w/ online platforms from freight, logistics, & expenses to Shopify, Magento, & AMZN.
Cons:
Cost of maintenance is high for smaller businesses seeking upgrades from QB or Sage. Support from MS is minimal & requires VAR to ensure proper uptime.
I Suggested Dynamics 365 Everyone
Comments: My overall experience with Dynamics 365 has been positive. The platform's robust features, seamless integration with other Microsoft tools, and powerful analytics capabilities enhance productivity and decision-making. However, the complex licensing structure and occasional customization challenges can be a drawback for some businesses.
Pros:
What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance productivity, streamline operations, and provide valuable insights for informed decision-making.
Cons:
The least appealing aspect of Dynamics 365 is its complex licensing structure, which can be confusing and expensive, making it challenging for businesses to choose the right plan and manage costs effectively
Dynamics 365: Transforming Business with Efficiency and Innovation
Comments: Dynamics 365 is a solid choice for companies looking for an integrated and scalable solution to manage their operations efficiently.
Pros:
The ability to customize and configure Dynamics 365 to meet specific business needs is one of the big plus points. This includes adjustments to workflows, forms, reports and dashboards
Cons:
For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging.
Great for large companies with locations across the SU or World
Comments: L*ove that i could work on this with other teams in many different locations across the US.
Pros:
Love the fact i could create share and view documents from other employees in different states or remote workers.
Cons:
Sometimes challenging when 2 or more people are working to make changes to the same document or PowerPoint and getting it to look right.

i suggested Dynamics 365 Everyone
Comments: I like this software because it is affordable and and adds a lot of value to my money which is why I love it.
Pros:
Dynamics 365 offers comprehensive functionality, integrating CRM and ERP capabilities seamlessly. Its scalability allows businesses to start with what they need and expand as they grow. The platform's flexibility and customization options enable tailored solutions, while its integration with Microsoft tools enhances productivity and data management.
Cons:
One potential downside of Dynamics 365 is its complexity, which can require significant training and expertise to fully utilize. Additionally, the cost of implementation and maintenance can be high for small businesses. Some users may also find the user interface less intuitive compared to other CRM systems.
A powerful tool that is a necessity in many cases for a CRM product
Comments: A powerful tool that is a necessity in many cases for a CRM product. Once the user gets more familiar with the product, then the similar layout on different pages make sit easier for the user to navigate in different
Pros:
Ultra high customizability when teamed up with a development partner team. With the possibility to modify standard functionality, Dynamics 365 can be morphed into a million different products for specific business needs. A lot of functionality can be used out-of-the-box.
Cons:
High customizability regrettably also means that design, development, implementation and testing take a huge amount of time. Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates. Rather expensive.
Empowering Growth with a Microsoft-Friendly CRM Tool
Comments: It is a CRM tool that is very compatible with Microsoft. Overall, it is very convenient to use, time-efficient, and I am confident that it is a tool that can help a company grow. There is no other tool as convenient for managing customers. Although setting it up takes some time, its strong advantages outweigh the inconvenience.
Pros:
Dynamics 365 is suitable for large organizations. Its integration with other Microsoft products is excellent. Once adapted to the system, it becomes very convenient and time-efficient.
Cons:
It can be cumbersome due to the need for specific settings. For small groups, the cost may be burdensome.
Dynamic 365 Review
Comments: Overall experience with using Dynamic 365 is great, its safe & secure, can easily navigate through the various tabs and pages, its easy to set up client databases and it can hold a lot of client data without running slowly
Pros:
Its great that you can hold all customer information - and the various places the information is held is easily accessable
Cons:
Generating reports can take a little longer to do
Dynamics 365: Business Efficiency Amplified!
Comments: Dynamics 365 significantly elevated our operations. While the initial setup required effort, the platform's powerful features and adaptability have been crucial for our business growth and efficiency.
Pros:
Powerful integration, customisable workflows, real-time insights, seamless collaboration, and robust task management enhance overall productivity and operational efficiency.
Cons:
Initial complexity in setup and customisable
Comprehensive and Powerful
Comments: Overall, Dynamics 365 provides a powerful, integrated platform for managing business operations and customer relationships. Its deep integration with other Microsoft products enhances productivity, while its customizable features and AI-driven analytics deliver valuable insights for informed decision-making. Once fully implemented, Dynamics 365 proves to be a versatile tool, streamlining workflows, improving collaboration, and offering scalability for growing businesses.
Pros:
All-in-one business solution that integrates CRM and ERP capabilities seamlessly. Excellent scalability, allowing businesses to tailor features to their needs. Its cloud-based system ensures easy access and collaboration across departments.
Cons:
The platform can be complex and have a steep learning curve, especially for smaller businesses or teams with limited technical expertise. Customization, while powerful, can be time-consuming and costly if done extensively.
Powerful and Flexible, but Requires Time and Expertise
Comments: My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though it's sometimes hindered by a steep learning curve and complex configurations.
Pros:
What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business needs.
Cons:
What I like least about Dynamics 365 is its steep learning curve, high customization costs, and occasional performance issues with large data sets.