--- description: Learn more about Dynamics 365 price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dynamics 365 Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Billing and Invoicing Software](/directory/30015/billing-and-invoicing/software) > [Dynamics 365](/software/157279/dynamics-365) # Dynamics 365 Canonical: https://www.capterra.com.au/software/157279/dynamics-365 Page: 1 / 234\ Next: [Next page](https://www.capterra.com.au/software/157279/dynamics-365?page=2) > Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. > > Verdict: Rated **4.4/5** by 5817 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dynamics 365? Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5817 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: USD 50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Accounting - Accounts Payable - Accounts Receivable - Bank Reconciliation - Billing & Invoicing - Collaboration Tools - Commission Management - Consolidation/Roll-Up - Contact Database - Contact Management - Customer Engagement - Data Connectors - Data Visualization - Dispatch Management - Email Marketing - Employee Scheduling - Expense Tracking - Financial Analysis - Financial Management - Financial Reporting - For Call Centers - For Insurance Industry - For Real Estate - General Ledger - Income & Balance Sheet - Integrated Business Operations - Interaction Tracking - Invoice Management - Invoice Processing - KPI Monitoring - Knowledge Management - Labor Forecasting - Lead Generation - Profit/Loss Statement - Project Management - Purchase Order Management - Reporting & Statistics - Reporting/Analytics - Requisition Management - Sales Pipeline Management - Scheduling - Search/Filter - Self Service Portal - Supplier Management - Support Ticket Management - Task Management - Time & Expense Tracking - Transaction Management - Work Order Management - Workflow Management ... and 38 more features ## Integrations (24 total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Billing and Invoicing Software](https://www.capterra.com.au/directory/30015/billing-and-invoicing/software) ## Related Categories - [Billing and Invoicing Software](https://www.capterra.com.au/directory/30015/billing-and-invoicing/software) - [Financial Reporting Software](https://www.capterra.com.au/directory/30050/financial-reporting/software) - [Fund Accounting Software](https://www.capterra.com.au/directory/30114/fund-accounting/software) - [Dashboard Software](https://www.capterra.com.au/directory/30839/dashboard/software) - [Lead Generation Software](https://www.capterra.com.au/directory/30963/lead-generation/software) ## Alternatives 1. [monday.com](https://www.capterra.com.au/software/147657/monday-com) — 4.6/5 (5732 reviews) 2. [Asana](https://www.capterra.com.au/software/120550/asana-pm) — 4.5/5 (13549 reviews) 3. [QuickBooks Online](https://www.capterra.com.au/software/141374/quickbooks-online) — 4.3/5 (8405 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18769 reviews) 5. [Jobber](https://www.capterra.com.au/software/127994/jobber) — 4.6/5 (1420 reviews) ## Reviews ### "Powerfull All in one platform" — 4.0/5 > **Junaid** | *13 September 2025* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Integration with Microsoft own products like Outlook, Teams and Power BI is seamless and boosts productivity. > > **Cons**: The platform can be overwhelming to setup and configure due to its complexity. Licensing costs add up quickly, especially if you need multiple modules. performance can sometimes lags if not optimized correctly. > > Overall, Dynamics 365 is a powerful solution for business that need an all in one platform for managing operations and customer services. ----- ### "Powerful Platform That Delivers, but Requires Investment to Get Right" — 4.0/5 > **khyan** | *13 April 2026* | Retail | Recommendation rating: 6.0/10 > > **Pros**: From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full sales pipe -lead to opportunity -without needing to jump between systems. Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing. There’s also strong value in how everything connects. Being part of the Microsoft ecosystem makes a difference -data flows well, reporting is robust, and you can build out automations that genuinely save time. When you’re working volume as an SDR, that efficiency matters. Overall, if you’re using it properly, it’s a powerful system that supports scale and gives you confidence in your data and pipeline. > > **Cons**: The main downside is how much effort it takes to get there. Out of the box, it’s not particularly intuitive, and for SDRs trying to move quickly, that can be frustrating early on. Simple tasks can feel overcomplicated until everything’s been refined. There’s also a bit of friction in day-to-day use - too many clicks in certain workflows, and if the system isn’t well maintained, pipeline hygiene can slip pretty quickly. Campaign management is strong in theory, but it relies heavily on good setup and discipline; otherwise, it becomes messy and harder to trust. From a value perspective, it can feel expensive if you’re not fully utilising the features. You really need adoption across the team to justify the cost. Customer Support has been hit and miss when submitting tickets, but most software solutions are fairly the same there. > > Overall, it’s been a positive experience, but one that improves significantly over time. Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a very capable platform. From an SDR lens, the biggest win is visibility and structure in the sales pipeline. You know where things are at, what’s moving, and what’s actually driving pipeline through campaigns. That’s critical in a high-volume environment. That said, it’s not a “set and forget” system. It needs ongoing attention - clean data, consistent processes, and decent internal ownership. If you’ve got that, it delivers strong value. If you don’t, it can feel like overkill. In short, a powerful platform that does the job well, but you’ve got to invest the time to make it work for you. ----- ### "Dynamics 365" — 5.0/5 > **Jack** | *13 January 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Dynamics 365 offers strong capabilities for financial and operational management. It’s powerful and well suited for complex organizational environments. > > **Cons**: The integration with other Microsoft tools is seamless. Financial data is structured and supports detailed analysis. Automation features help streamline workflows. > > Implementation and configuration require time and expertise. It can feel heavy for teams that only need basic functionality. ----- ### "The Ever Improving Dynamics" — 5.0/5 > **Regan** | *22 October 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients. > > **Cons**: The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts. > > I have found through the years my experience to be very positive. If I have ever had any issues the Microsoft customer support have always been quick and mostly good. The improvements to the settings and configuration have been really good, and the whole cloud system is so much quicker than it used to be. ----- ### "Dynamics 365" — 5.0/5 > **Emma** | *13 November 2025* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform. > > **Cons**: Though modular, the costs can add up quickly as you add modules/users/customizations. Some reviews say it is expensive for smaller businesses. > > Organisations looking for ultra-simple, minimal configuration solutions without needing to invest in setup/training. ----- Page: 1 / 234\ Next: [Next page](https://www.capterra.com.au/software/157279/dynamics-365?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/157279/dynamics-365) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data