Reviewed on 22/02/2016
Quickbase: the the missing link between applications and and business owners
I have used Quickbase for about 2 years now, and I have needed to create the application for my company from scratch.
After having dabbled with the likes of designing a SQL or Access database, to creating a seemingly easier FileMaker application, Quickbase ended up winning those, hands down. From a UI/UX perspective, Quickbase is a very intuitive products. You will immediately notice the attention to detail in designing this product the very first time you run into an error in a formula, or any design element. All feedback from the application is so detailed to the point where it practically resolves the issue for you. No other application has ever done that for me. Furthermore, it allows even a non-technical user create fairly complex applications that are far from achievable using a normal database product. Even if you are looking to create certain more advanced functionality in Quickbase, for instance, interacting with other applications via the API, you have native connectors within Quickbase which is constantly growing, and you can use applications like Zapier to further than integration without requiring any programming knowledge. I can write about the benefits of this application for pages, but, I will just say that, if you are drowning in Excel sheets to run your business, and have no way to link your data in an elegant way, do yourself a favor, and check out Quickbase for this purpose.
- Easy of use (Great UI/UX)
- Flexible Interface
- Supports a full API for integration to virtually any other application
- Allows for scaling to a multi-user application, allowing for complex workflows to match business process.
- It's a mature product, which means that you would hard pressed to ask a question that hasn't already been answered by one of the Quickbase geniuses in the community forums.
- The community support is fantastic, and their support is very quick and efficient.
- Reports are not easily formattable. So, if you want to send out reports to your clients, or internally within the company, you would have to resort to 3rd party tools to allow for such functionality.
I'm hoping that Quickbase will work on this particular aspect of their reporting in future releases.
by QuickBase on 23/02/2016
Thanks for the fantastic review, George! Glad to hear QuickBase is working for you and your organization. We are always working to enhance QuickBase -- including updating our reporting options -- so please stay tuned for great new features in the future!
Reviewed on 08/05/2019
Good concept but could be improved
Comments: It’s a good service but i think there’s a lot to improve. I see companies switching to more systems/software that integrate quickbase and service now into one easier to use application.
Pros: Once you got the hang of it it was easy to use. It’s great to be able to set timelines to each project and being able to implement templates helps make the process quicker.
Cons: This software lacks a lot of features that should be integrated and contacting support can be a pain. This software would be ideal if it intertwines more aspects that would allow users to send information to others and let other users access features and timeframes. We had to print out each form and attach them which was very old school and time consuming.
by Intuit on 09/05/2019
Hi there, and thanks for reaching out with your comments. I'd love to hear more from you about suggestions you may have for our product can be enhanced to meet your needs. Your unique perspective means a lot, as the developers default to your suggestions when drumming up near enhancements. It would be my pleasure to pass your input along to them directly, so could you send me an email when you get a chance? Please include details about what specific features would expand your workflow. Screenshots are also encouraged, and my inbox is open ([email protected]). I'll keep an eye out for your message in the meantime.
Delighted QuickBooks has helped simplify the tracking of your business spending, by the way. Talk to you soon!
Grant, The QuickBooks Team
Reviewed on 12/11/2019
A Lot of Functionality and Options when Building on top of QB
Comments: Has truly been excellent the majority of the time. Minor hiccups, like anything, along the way, but now we have a good plethora of applications and functionalities spread across a growing company and QB has adapted well and increased their response time with any issues identified. It has been a while since any sort of major incident has come up.
Pros: The flexibility, ability to query reports on demand, employee tracking, internal applications that are able to be built off QB, along with many other internal applications. Able to easily code alerting to employees based on alerts, allow them to manage assignments and tasks, keep track of their projects and schedule, and ultimately save our company money.
Cons: Reliability on services is sometimes difficult. If something breaks, you will need to understand what is broken and alert Quickbase. There is only so much you can troubleshoot before waiting on QB.
Reviewed on 29/05/2015
Customer service below par.
Quickbase does not offer a phone number for customer service and sometimes take days to respond to e-mails. I often seem to know more about the program than the service representative I get - my boss says if I stay on the phone long enough with Quickbase I will figure a way around the problem while they tell me all the reasons something can't be done. I have found you can't respond to the surveys they send honestly if you want any help next time. The rep will scold you about how it negatively impacts their career and will likely not pick your email next time which means you wait that much longer before you get help next time. The reps like to call after office hours so they can show they attempted to respond quickly but you get no real help. The table-to-table relationships are so convoluted you will need a half-dozen fields and a weird relationship table to get information from one table to another, and then it won't arrive the way you want: It may be a drop-down that you have to click on four different fields to get the info from the other table. Ever need a simple number generator (x+1) for invoice numbers, job numbers, etc? Go somewhere else or hire someone to build you one (Excel users will cry). You get the response: we are working on that.
Bottom Line: when developing a management program you will have time-sensitive issues that will make you wish for something better.
Pros: Cloud-based program.
Cons: Convoluted, poor customer service, slow loading tables.
by QuickBase on 01/06/2015
Hi Brad -
Thank you for sharing your feedback. We do pay close attention to what our customers say about us, and are always looking for opportunities to improve.
I'm sorry to hear you've had a negative experience with our Customer Care team. We set a high bar for delivering world-class customer service, and take your feedback seriously.
We have also been hard at work solving some of the product challenges you mentioned. This week we announced QuickBase Sync, a built-in feature that makes connecting QuickBase tables — and getting the right data in the right format — easier than ever. Many companies are also using Sync to import invoice numbers directly from their accounting platforms (QuickBooks Online, Intacct, or NetSuite, for example), which may help solve the formula challenge you mentioned.
Please feel free to follow up with me directly at [email protected] I am happy to continue working with you to ensure you're as successful as possible.
Customer Care Leader
Reviewed on 22/04/2019
Great cloud based app
Comments: We use quick base as a CRM, we keep track of our customer opportunities/activities/call logs/ email logs/ etc.
Pros: It comes with many pre-developed applications that could fit your need. You can install one of these applications or develop one from scratch. You need some knowledge to develop one but many of the ones that are already existing work. They got apps from CRM , ticket control, reporting, inventory etc.
Cons: It's very expensive for SMB's unless you use this platform on a daily basis.
Reviewed on 12/03/2019
Good for simple database projects
Comments: Experience has been good over the past 9 years. We use the tool to manage collaborative databases with key suppliers.
Pros: The tool is easy to use and quick to get up and running without the involvement of IT. It works well for us to collaborate with folks internal and external to our company.
Cons: The tool is a good fit for a small user base. The cost and quickly outweigh the benefit if the user count gets too large. I would like to see a better enterprise-level offering.
Reviewed on 06/03/2019
Quick Base worked for us!
Comments: We brought several departments using different systems into one place, which improved information accessibility, compliance and productivity in general!
Pros: Flexibility, but with nice chunky building blocks, so you aren't making it all from scratch, mostly just configuring useful pieces.
Cons: I'm a big fan, so not much negative to say -- maybe could look a little nicer?
Reviewed on 12/09/2019
We Loooove Quick Base!
Comments: Time tracking, project management, client billing, invoicing, sales activities
Pros: Ease of use! This platform is for businesses both large and small. Easy to train our clients to use; they love it, too!
Cons: When the network goes down, it affects functionality across the board for us. We use Quick Base for pretty much everything in our office.
Reviewed on 27/09/2019
Comments: It was a nice program, just too expensive for our small company needs.
Pros: We used Quick Base as our first CRM program. It is a pretty robust program. Has many features available
Cons: We felt, as a small company that it was too robust of a program and too costly for what we needed.
Reviewed on 15/09/2019
Great for automation, team-collaboration database creation and implementation
Comments: Overall very good, allowed us to make an aggregate database where we could keep all projects at reach. In addition, we could also share data with partners easily and have specific views for them in the platform.
Pros: Quick Base was relatively straightforward and its low-code structure allows easy, fast input of data into the sheet. With this, then it can be accessed very easily by other coworkers, and others. It definitely streamlines business processes as opposed to sending over Excel sheets via email.
Cons: There is no calendar function which would have proved to be useful when needing to keep important dates in mind, at least I could never find one. There is still some need for manual inputs if you need things updated on a monthly basis, etc.
Reviewed on 12/07/2018
Quickbase has a lot of potential and power, but is possibly a steep investment
Comments: It allowed us to replace an old program that was obsolete and no longer supported by the original software developer, and streamline our company's data/workflow needs. However, we have to put up with system quirks we can't afford to fix.
Pros: Quickbase has some flexibility, it can hold a good amount of data, you can set user controls for different users, and it can be customized to fit your company's needs. You can build apps from scratch or find apps others have developed and incorporate them into your system. You can do custom reports for your company reports or data collection, and save these reports in a spreadsheet format. You can filter your reports as well. It's based on laymen's programming language. They have pretty good customer service.
Cons: Quickbase is expensive, especially the more users you have. Some features require paying a higher price each month. Quickbase's biggest downfall is if you have the app(s) customized to do something in your organization, i.e. barcode scanning or advanced reservation capabilities, then that section of the app will have advanced programming language that you might not be able to edit. Our company doesn't have app programmers, so since our app was customized, to make significant changes we'd need to shell out big bucks to one of their third-party developers, or we'd need to have a staffer who could make changes. However, different companies have different workflows, so there have been instances where even Quickbase customer support couldn't make a change to what the third-party developer created, so your own company's programmer might even be at a loss. This was very frustrating for our company since we were led to believe we'd invest more money upfront and then just pay to maintain the software and have the support we needed so the app would grow with our company, not end up costing more if we needed changes. If you're a big corporation with lots of money, this is probably the way to go, but if you're a small company you might want to think carefully before investing in Quickbase for anything requiring customization.
Reviewed on 04/01/2017
Quickbase transformed our business
Comments: My company is an energy efficiency contracting business with 20+ employees and $2.5M in annual revenue across residential and commercial business lines. Before we used Quickbase, we had used a combination of other software, and a proprietary software we built to manage our operations. Where these software fell short, Quickbase far exceeded. Simply put the ability create, extend, and change our application to meet our specific needs in a constantly changing environment is powerful. Our application has become our CRM, Project Management, and Operational tracking ad reporting software all built into one with a lot of automation and integration to boot!
Pros: Developing on Quickbase is incredibly easy. Most business operators with basic business software instincts can start building in Quickbase immediately, or they can choose an application on their exchange to start off with. Beyond the basics, where Quickbase really shines is how robust of a platform it is with incredible functionality including beautiful reporting, dynamic filtering, formula fields and form logic, integration ability, and more. There's always a new trick you can learn in Quickbase. In terms of usability, that's really all in the app your choose to use or build. It can be really clunky or sleek. All depends on your ability to build a usable app. The design of the interface is basic, but they're in the process of rolling out a new UI called Mercury that looks great.
Cons: Quickbase does not provide a ton of customer support. They rely on an incredible community of users and developers as well as approved Quickbase Solutions Providers (QSPs) that customers can contract with for help with building their applications. But if you're looking to go at it on your own, you will have to dig if you need help with something. As savvy of as Quickbase user I am, it took me three years before I even learned that I had an account manager at Quickbase.
Reviewed on 07/11/2017
An essential Project Management software.
Comments: A major benefit is being able to keep track of all your files in one place. Then taking that data in those files and converting it into reports and charts.
Pros: This software will bring you and your origination into the 21st century. What is considered the "norm" are Excel files and sheets. Well with QuickBase, the software allows the user to create Apps. What these apps can do is create an entire realm of excel sheets into one application. This eliminates the need to save and send and keep track of one or many excel files. By have one application house all of your files any user can log into QuickBase and continue to works where the last person left off. No need to save and send and wait on some else to finish their part. All the data the lives inside these apps are in a "live" state and the data is shown in real time. The other good part about QuickBase is all this data can be converted into reports and charts, allowing the end user to display visual aids to meet needs.
Cons: There are a few minor cons however I will not write them as they are mainly just pet peeves of mines. I would say one con is, it will take some time for a new user of this software to start building applications. Now I am not saying this is a long process if the person is willing to learn they will learn rather quickly. QuickBase also offers what is called QuickBase University, user can join this online training course to help rapidly learn how to use this software.
Reviewed on 18/09/2015
Quickbase: Easy to Learn, Rewarding to Master
Comments: I have been using Quickbase since July of 2011 with my consulting firm that specializes in making Operations, Logistics, and Finance-related applications for many clients in the Washington, DC area. Coming from a statistics programming background, I found it very easy to start making simple relational databases and customize the user experience to my liking. Over the years, Quickbase has only gotten better in offering more options and polish, while still remaining stable and very robust for any number of use cases. One downside to being such a broad tool is that our clients sometimes don't even think to ask if something can be done in Quickbase, and instead wasting money on a more targeted application that is more out of the box ready. We commonly find that with new clients, making a simple app starts to open up the "what ifs" in their mind on what can be done in Quickbase. This is made even easier these days with the Quickbase App Exchange, showcasing beginner level applications, and the new Quickbase Sync which allows out of the box (one-way) data transfers from several 3rd party applications. Overall as a developer, the more time you put into exploring what Quickbase can do, the more possibilities there are in meeting requirements for potential projects.
Pros: Easy to set-up, but has a lot of depth for those willing to take the time to learn. Low-code and great for experienced Excel and Google Sheets formula writers.
Cons: They are working on this, but the front end often receives complaints for looking too plain. Also the summary aggregation reports are in need of some TLC, and adding more functionality for picky executives who want things to look a certain way. I hope the attention they are putting into the very nice looking graphs and charting options is turned to Summary Reports soon!
Reviewed on 05/11/2015
QuickBase is awesome!
There is so much I love about this product. Email notifications, customized databases, forms, rules, formulas etc. Using QuickBase has saved our department alot of money. We've built a lot of tools in-house instead of vetting and investing in additional vendors. If you have a technical mindset you can build anything with QuickBase. You can build experiences for your users that don't require alot of QB knowledge. We use it for lead retrieval, customer segmentation, CRM, marketing campaign management and much more.
QB has regular release dates, always bringing out new features, which is good.
Cons: The fact that anyone can create an application. We have many abandoned applications, however with some planning and rules put in place this is an easy solve. We also like it for project management, however have found to use other collaboration tools that allow to do things more quickly such as leaving a comment, checking things off as done as well as some file version control. all things doable in QB, however we had some issues with the team doing the admin work of updating. Using a different tool, then tying it to QB is the solve that worked for us
Reviewed on 21/03/2018
Useful and innovative with a few unfortunate quirks.
Comments: The software can be made HIPAA compliant and we were able to gather data from it in another form. Those were the top 2 benefits.
Pros: The customization capabilities are impressive. You can create pretty much anything using this software, and what's even more impressive is that you can gather data using this software. I used it to create satisfaction surveys (both internally and externally) and it proved to be an invaluable tool in that sense. Additionally, this software proved to be a fantastic asset with maintaining patient portals, employee profiles, etc.
Cons: Unfortunately, profiles (as easy as they are to create) are very easy to delete and screw up. You can manipulate security access and such, but if someone makes a wrong move and deletes a profile (or worse, a FIELD), you're in trouble. ALL of that data will be lost if that happens. It would be nice to have an automatic backup of some sort just in case, but we did not find that to be an option in our testing and use of the product. There are a few odd quirks, as well -- for instance, you may have to create relationships that are multi-faceted or "backwards" to get profiles to "talk" to each other. Sometimes that feature is not as intuitive as you might hope.
Reviewed on 14/12/2017
My experience with QuickBase has been favorable.
Comments: We were able to build our own solution with internal resources rather than having to hire an outside consultant.
Pros: I've used QuickBase for the past three years for my nonprofit organization which has a very modest tech budget. We use it for managing a small grants program. In very little time and few resources, we were able to build an application that helps us manage all our grant applications and build charts to get an overview of our applicants. I like QuickBase's power and flexibility.
Cons: With power and flexibility comes a lot of complexity. QuickBase isn't just a single software platform; it's a whole tech ecosystem which can be a bit overwhelming to a new user. I think some progress can be made in the user interface to make it more intuitive for beginners like me. That said, I've been able to find my way and I'm sure you will too.
Reviewed on 13/02/2019
Excellent tool, but licensing and pricing make it less ubiquitous
Pros: QuickBase is an incredible tool for modeling business processes. I've seen it used for everything from small TODO lists, where a tool like Asana is overkill, to running the inventory and procurement process for Fortune 500 companies. It's sweet spot, though, is providing a way for small teams to customize their business processes. For this, it's an incredibly valuable tool.
Cons: The pricing and licensing makes it tough to get started. This is a tool that would benefit from a large store of apps. Like a connection to Asana or Trello, the ability to push GPS coordinates from a cellphone (for field service operations), etc. It's hard to get started developing these because they don't have developer accounts, and the trial is only 30 days long.
Reviewed on 21/02/2019
Great Cloud Based Database
Comments: With the help of support, you can pretty much create whatever you need that is database driven. The fact that you can log in and see your data from anywhere with internet access is great. The ability to input data via mobile phone is awesome as well.
Pros: Great software that allows multiple users to access and update the same database. We use it to track service visits, and have our service advisors track free oil changes throughout the dealer group.
Cons: The price was raised per user. We are not a huge company so the price jump almost caused us to discontinue use. Support is great, but it would be nice to get in touch with them immediately, instead of having to open a case and wait to hear back. They typically respond the same day and can resolve the issue, but they can only resolve one issue at a time.
Reviewed on 18/01/2018
A great way to set goals, track progress, and clearly set tasks and deadlines for team members.
Pros: QuickBase is, first of all, affordable. There are many different products on the market with similar functionality but also with a price tag which renders them impractical for many small businesses. With this software, we have been able to assign projects and deadlines to each member of the team while simultaneously providing a visual as to how their project contributes to the larger picture. Furthermore, this software has allowed us to identify projects which require more manpower or can be done with less; the identification of these situation has allowed us to proactively correct assignments before consternation among the team members arises.
Cons: The User Interface is a little confusing to navigate initially. To counteract this, we put together an instructional presentation and had our team members perform a brief exercise to ensure they were well equipped.
Reviewed on 14/08/2017
Quickbase - for the motivated user
Comments: Quickbase can be as powerful as you make it - it has the ability to build huge, custom, smart databases that are integrated with other platforms to remove data silos and ensure smooth and efficient work flows. However to really get the most out of Quickbase you need to be motivated to learn, explore and build test case apps to really understand what you need and how to get that out of QuickBase. The learning curve isn't too bad, and there is a fantastic community of users providing innovative solutions to problems all the time.
Great support and help system
New "QuickBase University" for training and learning is great for new and old users to develop their QB development
Fantastic flexibility to build exactly what you need
Cons: User interface - not great, our organisation has struggled with uptake due to the reasonably spartan and functional user interface
Reviewed on 08/12/2018
Simple Platform - Limited Applications Available
Pros: The platform is simple. It encourages organizations to use single sign-on for access to many of the tools needed during the work day. These tools can consist of booking travel, reporting expenses, hotel website, airline websites, file sharing tools, 401k information, benefits, links to where policies are shared, internal scheduling, etc. Lots of positive notes on the ease of use side, however, not all applications are supported.
Cons: The platform itself is well built, however, the improvements on allowing many more solutions to be integrated on this platform could be better. It has served our company just fine for now though.
Reviewed on 05/01/2017
Quickbase is the future of Databases
Comments: If you are looking to streamline your data and have it available for all your company to have access at their fingertips... this is the application you need. We are a large Fuel provider and have started utilizing Quickbase applications for purchase orders, fleet management, parts returned, functions tremendously saves, etc. It has unified processes within the company that were never able to stick before. Data is retrievable quickly for instant answers. We learn from it every day and it has functions tremendously. Easy to use to develop apps for simple tasks or complex customer databases. Everyone should be using Quickbase!
Pros: The convenience and ease of the drop down functions to input data and then search it a plethora of ways for easy quick answers
Cons: Quickbase should provide more training and or tips that are easy to find and follow without having to pay for a seminar.
Reviewed on 21/06/2018
A program that houses all of our client information in one place - awesome!
Comments: We use it daily. All of our projects are managed through the system and connected with the client. It allows for each person in our company everything that we have completed and billed for, for each of our clients. All in one place, which is key!
Pros: There is quite a bit of flexibility built-in which allows us to customize reports on the data that is most important for each manager in the company.
Cons: There are some limitations/restrictions that don't allow for as much customization as we would like. At times we have to hire a programmer to help us customize features to get more out of the data that we have stored in there.
Reviewed on 23/05/2017
An almost perfect tool for SMBs
Pros: Easy transition from excel to quickbase. Very intuitive to import and create data-bases. I dont have any further programing background (except the programing classes I had during my engineering graduation), but still I was able to set the programs and reports I need for my company.
Cons: Lack of support for specific characters of the Portuguese / French / Spanish language, such as ç, é, è, ã etc. This made it impossible to use email synchronization tools (we use gmail) and even sending emails through the tool has problems with those characters. It is very bad to send an email with the name of an unconfigured company just because it has a simple caret. I'm not asking Quickbase to translate the tool, but only to make it usable by countries that do not use English alone. Because this does not allow us to use 100% of the tool, my note will not be 100% either.