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About iubenda

Attorney-level online compliance solutions at the convenience only software can provide.

Learn more about iubenda

Pros:

Quite easy to generate the privacy/cookie policy documents. Thanks to the wordpress plugin is effortless implementing the scripts in a website.

Cons:

A little bit of difficulty in understanding all the things that must be done.

iubenda ratings

Average score

Ease of Use
4.5
Customer Service
4.7
Features
4.6
Value for Money
4.5

Likelihood to recommend

8.8/ 10

iubenda has an overall rating of 4.7 out 5 stars based on 189 user reviews on Capterra.

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Filter reviews (189)

Carlo
Carlo
Designer in Italy
Verified LinkedIn User
Internet, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best Privacy Support

5.0 6 years ago

Comments: Given the new regulations and the complexity of the laws, thanks to iubenda we have arranged some details that we had not previously considered.

Pros:

The best privacy policy generator for your site. In a few minutes you can create a complete and accurate policy.

Cons:

No defect at the moment. Valid product and quick support.

iubenda Response

6 years ago

Hello Carlo, thank you for your review, it's very appreciated! We are happy to hear that you fully enjoyed our services. If you need help, our support team is always at your disposal.

Michael
Michael
IT System Engineer in UK
Verified LinkedIn User
Utilities, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent Hassle-Free Service

5.0 6 years ago

Comments: The service is absolutely brilliant, they do not hesitate to offer information and support, and that is what is needed. I'm pleased because the service is affordable for people who do not have stacks of cash available, and it simple, and straight forward to use.

Pros:

Like many when you're building a mobile and web application development business you need to get things moving quickly and without hassle. Iubenda offers that and simplifies the legal matters. As an end-user to many world-wide applications, my data and how it is stored, and processed matters to me, and I want the same for my end-users. Iubenda is simple to use and integrate into your web and mobile applications and its great if you want to understand data protection law.

Cons:

That I license covers an app or website and cannot be easily made to cover an entire organisation for example take a business that might have a mobile app, dashboard, and website. It would be great if Iubenda made it so one license covers the various applications even though yes they may have different data processing matters.

Carmen
Founding Director in UK
Renewables & Environment, Self Employed
Used the Software for: 1+ year
Reviewer Source

Worst customer service ever

3.0 2 years ago

Comments: We have been a client for 2 years. We had an issue with the cookie solution in one of our Wordpress sites and the team never responded despite several messages as that was critical for us. We needed to purchase another solution (so we ended up paying for two). As we are not renewing the yearly commitment we have just received a call. So sales department is up and running, not sure yet there is any customer support at all. Very bad experience for us.

Pros:

It is fairly easy to use and comprehensive.

Cons:

We had a problem with the cookie solution and despite many requests we never received any support.

iubenda Response

2 years ago

We are very sorry to hear about the issue you experienced with our customer support. It's never our intention to leave our clients in need of support, and we deeply apologize for any inconvenience this may have caused you. Please know that we take all feedback seriously and will use your experience to help improve our customer support in the future. We hope that despite this issue, you have had a positive experience with our company overall. If there is anything else we can do to address your concerns, please don't hesitate to reach out to us at [email protected].

Daniela
Daniela
Web Developer & designer in Italy
Verified LinkedIn User
Program Development, Self Employed
Used the Software for: 2+ years
Reviewer Source

Iubenda: the perfect cookie and privacy solution

5.0 3 years ago

Pros:

Iubenda is a team of expert lawyers. They are always willing in helping their customer in finding the perfect solution in compliance with law. It's perfect for me, for my website and for my customers' websites. I highly recommend Iubenda.

Cons:

Every Iubenda's product is perfect for any necessity about compliance with law.

Ivan
Ivan
CEO & founder in Italy
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Dead simple

5.0 6 years ago

Comments: They solve us the issue of maintaining a comprehensive and legally compliant set of policies for privacy on our website, this simply does the job easily. Well done.

Pros:

Dead simple, one stop shop approach for privacy, cookies etc on a website.

Cons:

We all search for lower cost services, maybe they can lower the price point for the simplest policies, but given the amount of effort it saves, in the end the price is OK.

iubenda Response

6 years ago

Hello Ivan, Thank you for your positive review! Yes, we are constantly adding new features to our services in order to make the process of making websites and applications legally compliant even easier in the future.

Tamara
Tamara
Primary Teacher in Italy
Verified LinkedIn User
Internet, Self Employed
Used the Software for: 2+ years
Reviewer Source

A full-featured pruvacy & cookie policy solution

5.0 6 years ago

Comments: Iubenda is an unbeatable companion to manage my client's privacy policies: they are small businesses or professionals and they don't have a legal office who writes down their policies. Iubenda offers a valid solution to be compliant with EU, CalOPPA and APP.

Pros:

First of all, I'd like to mention the support: they always answer in a timely manner and their help is always effective. The software is the most complete tool to generate and maintain privacy and cookie policies and to gather cookie consent.

Cons:

Managing cookie consent is a little more tricky, as you have to set up more features. I guess that the GDPR rules don't help, though...

iubenda Response

6 years ago

Hi Tamara, First of all, thank you for the great review, it's extremely appreciated! Since our aim is to help users in easily comply with the law, we are very happy that you liked our service and had a positive experience with our customer support. If you need help our support team is always at your disposal.

Simone
Simone
Software Engineer in Italy
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

An easy and realiable solution for privacy and GDPR

5.0 5 years ago

Comments: My experience is very good, the software is very easy to use and complete, and the support is very good, they reply to my mail quickly.

Pros:

The product is complete and easy to use and customize, accomplish to privacy and GDPR requirements for my customers was difficult and with Iubenda I can give theme a reliable solution.

Cons:

The panel is easy to use, but some features are not so clear, it needs a bit of attention.

Marco
Marco
Business Developer, Account Manager & Co-founder in Italy
Verified LinkedIn User
Internet, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Essential!

5.0 6 years ago

Comments: Absolutely essential, I've been a super early adopter and it's the solution to a problem: the legal management of Privacy Policy and Cookie Policy. A must have.

Pros:

Easy to use, easy to install, also for dummies. Fast and super useful!

Cons:

Just one thing: the Consent Solution is, currently, hard to manage due to the fact that it requires development knowledge and doesn't have a dashboard to manage the consent certificates generated when users allow to navigate a website.

iubenda Response

6 years ago

Hello Marco, Thank you for taking your time for leaving this review, it is very appreciated. We are constantly working on new features for simplify the integration and the use of our solutions and the Consent Dashboard we launched last month is one example. If you have more questions or need support, please do not hesitate to contact us at [email protected] or using the support chat you can find in every page of our website.

Stephen
Stephen
Director in UK
Verified LinkedIn User
Graphic Design, Self Employed
Used the Software for: 1+ year
Reviewer Source

GDPR made easy

5.0 5 years ago

Comments: GDPR is tedious; I'm a web designer but suddenly I'm supposed to be a lawyer too. Iubenda takes that problem away and gives me peace of mind.

Pros:

It's easy to set up and can be implemented on a Wordpress site with a simple plugin.

Cons:

I prefer to pay per site, and Iubenda is 'one size fits all'. Whether it's a simple one page site or a complex multi page site, the price is the same. More flexible pricing would be good or, better still, more availability of the free version for small projects.

Ludovico
Ludovico
Lead Developer in Italy
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

A complete solution for Cookie Policy and GDPR

5.0 5 years ago

Pros:

It is an easy to implement/complete solution for the Cookie Law and GDPR, offering a IAB-compliant CMP solution, a need for medium/big editors. It offers several plugins for the most common CMS to automate the integration process. I needed a customized installation, and the support team helped me a lot.

Cons:

I really wanted a complete reference of the javascript API: I spent some time trying to find all the technical details in the docs, while I usually read just the reference to understand every possibility offered by the software.

Verified Reviewer
Verified LinkedIn User
Furniture, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Super-simple privacy policy generator for those who hate managing and updating their site policies

5.0 7 years ago

Comments: Helps us easily generate a compliant Privacy Policy and makes it easy for users to understand

Pros:

I LOVE iubenda. If you, like me, are part of a smart team and can't afford to pay legal fees to update your privacy policy every time you add some code to your site, or you just hate having to manage that process, then iubenda is for you. It's ridiculously affordable, and super easy to use. Essentially, you just tell it what you do or what third party services you use, and it will generate the proper legal wording in your Privacy Policy for you. Not only that, but they keep their wording up to date and have tons of popular services in their library, such as Google Analytics, DoubleClick, AdRoll, and thousands more. Even better, they have a "simplified" version of this policy that you can place anywhere that's free of legalese and makes it easy for the every day user to understand. This simple version can then be expanded to a detailed version that is still easy to understand. They also have great support and resources available to further educate you about compliance and current issues in the privacy and data protection world.

Cons:

The only negative I can think of is that they don't have verbiage for absolutely everything pre-written, although you can request services that they don't currently have in their library right inside the platform.

iubenda Response

6 years ago

Hello, thank you for the review, it's greatly appreciated! We are happy you like our service and we are constantly working in order to add new features and clauses to our generator. if you happen to need assistance with our solutions, please contact us anytime at [email protected] or through the support chat you can find in every page of our website

Jonathan
Owner in US
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

iubenda: Automate your Privacy and Cookie Policies

5.0 4 years ago

Comments: Overall, if you want to take a lot of stress and costs out of adding privacy and cookie policies to your website, check out iubenda. While I just use the product for the basic cookie and privacy policies, they do have many other features for GDPR and California's CCPA.

Pros:

iubenda takes the hassle out of privacy and cookie policy creation. Instead of relying on a free privacy/cookie policy (that you don't know if it covers you) or paying tons of money to a lawyer to write one up (that may not cover you in a couple of months as public policies change, iubenda has your back. iubenda will both scan your website and allow you to manually select different plugins, tools, and features you use on your website. From that information, iubenda puts together a privacy and cookie policy covering exactly what's on your website. Best part? iubenda allows you to embed a code with your policy on your website that automatically updates and policies change. You don't have to constantly copy/paste new updates as they come out. iubenda also email you if it detects changes on your website that may require you to update parts of your privacy or cookie policy. Then, you just have to log into their platform, accept or ad those changes, and they will automatically populate to your website.

Cons:

iubenda is all-around great, especially if your website is built on a mainline platform and uses plugins or add ons that are popular. However, if you use tools on your website that iubenda doesn't recognize and isn't in their system, you may have to manually add to your privacy or cookie policy. They are constantly adding to their system, so just because it doesn't recognize something today doesn't mean it won't be added in the future.

Mauro
Developer in Italy
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Essential!

5.0 3 years ago

Comments: I am very satisfied with the service and automatic checks notify me if I am not compliant with the GDPR, simply by notifying me via email. Very useful and essential

Pros:

Iubenda helps me to be in compliance with the GDPR with minimal effort and investment. It is easy to use and is continuously updated according to the requests of the Privacy Guarantor

Cons:

some components are a bit expensive but I have saved a lot of time for the development of the websites I manage

Filippo
Consultant in Italy
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Excellent service

5.0 6 years ago

Comments: I became a customer and I recommend it to my clients because the reliability of the service is high. For over two years I have relied on Iubenda so I no longer have to worry about these legal aspects of a website.

Pros:

completeness, effectiveness, safety are crucial aspects for any activity on the web

Cons:

customer service is really efficient so, for every question, I always have the answer

Federico
Web Master in Italy
Sports, Self Employed
Used the Software for: 1+ year
Reviewer Source

Iubenda one of the best GDPR compliance tools kit

5.0 4 years ago

Comments: I tried other competitor similare software to be compliance with GDPR. After 2 year I consolidated all the different GDPR tool to Iubenda, becasue they have the most complete 360 degrees soution

Pros:

The ease of use of the software and the huge number of functionality.

Cons:

The Consent Solution + Internal Privacy Management price is high and is not progressive based on the traffic

Michele
Web developer and CEO at The Brain Market in Rome in Italy
Internet, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great service! Great support! We could hope in more options and layouts!

5.0 5 years ago

Comments: With Iubenda we make the client safe about privacy and Cookie management and policy

Pros:

Easy to use and really friendly interface

Cons:

not as much options to configure the service for any web project. It look the same on every project

Enrico
Owner in Italy
Verified LinkedIn User
Wine & Spirits, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Privacy e Cookie Policy

5.0 6 years ago

Pros:

the integration with the GDPR system was the perfect solution for what we were looking for

Cons:

there are no negative notes on the use and integration of the system. has been studied very well. it is functional and functioning in the part of our interest

Robin
Owner in US
Staffing & Recruiting, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Must have & Easy to Implement

5.0 3 years ago

Pros:

That the features are based on what you have were easy to implement and set up. If you are missing something, you will get notified as it combs your site. Support is super helpful.

Cons:

Haven't found anything yet. So far so good!

Massimiliano
Seller in Italy
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Speed of implementation, ductility and dynamics

5.0 5 years ago

Comments: I have enough experience on web implementations and I managed quickly and alone to generate all the services necessary to be up to standard and concentrate on my main job.

Pros:

I purchased it because I had an urgent need to resolve the block that had arisen after the GDPR adjustments and also because nobody knew exactly how to comply with the new regulations and finally for the system that analyzes your site and that warns you if you have forgotten some settings.

Cons:

I wish there was a system that would automatically and regularly analyze the whole site every month by communicating it to me via email, maybe the service exists and it is I who do not know it, otherwise everything is excellent.

Verified Reviewer
Verified LinkedIn User
Facilities Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

A life saver

5.0 5 years ago

Pros:

If Iubenda didn't exist we would all have to pay a lawyer!

Cons:

I think that the only con is that the Consent Solution doesn't match well with Elementor.

Cristina
Owner in Italy
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

FANTASTIC!!!

5.0 5 years ago

Pros:

This software has a great usability, a whole team of lawyers and great assistance; it's also always updated and they send fantastic updates on law; they also have a tutorial for all!

Cons:

Nothing, it's perfect, can't find anything I'm not satisfied of

Francesco
CEO in Italy
Shipbuilding, Self Employed
Used the Software for: 1-5 months
Reviewer Source

A valid help for Italian startup

5.0 5 years ago

Comments: Very positive

Pros:

The application is complete and provides very valid support for the establishment of innovative startups in Italy.The advantageous cost compared to the notary is highly appreciated

Cons:

What is less appreciated is the complexity of the procedure for setting up a new company. It is clear that it depends on Italian law and not on the authors of the software

Ava
Analyst in US
Online Media, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great and easy to use

5.0 3 years ago

Comments: great, they keep my blog/website legal.

Pros:

I got a great deal for iubenda from appsumo, very satisfied.

Cons:

I don't have any complaints. I don't have any complaints.

Ruffinoni
Presidente in Italy
Arts & Crafts, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy and intuitive

5.0 3 years ago

Pros:

Easy to use, excellent customer service. The program solved my problem.

Cons:

nothing in particular. It is very smart and intuitive.

Antonio
administrator in Italy
Internet, Self Employed
Used the Software for: 1+ year
Reviewer Source

Assistant an information

5.0 6 years ago

Comments: Excellent service. Staff and assistance excellent and very fast and clear.Thanks to everyone and congratulations

Pros:

professionalism and service offered. very helpful

Cons:

a little bit of difficulty in understanding all the things that must be done

iubenda Response

6 years ago

Hello Antonio, Thank you for your review! We are happy that our service has been useful to you. If you happen to need assistance, please contact us anytime at [email protected] or through the support chat you can find in every page of our website.