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About Freshsales

Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business.

Learn more about Freshsales

Pros:

It's open API allowed us to develop some really cool things. Such as event tracking from our website that is attached to a users FreshSales profile.

Cons:

We have customers all over the globe and it can sometimes be bothersome to find the customers time zone or simply address to ship their orders.

Freshsales ratings

Average score

Ease of Use
4.4
Customer Service
4.4
Features
4.4
Value for Money
4.4

Likelihood to recommend

8.6/ 10

Freshsales has an overall rating of 4.5 out 5 stars based on 617 user reviews on Capterra.

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Filter reviews (617)

Rebacca
Rebacca
Sr Director Sales Effectiveness and Enablement in US
Verified LinkedIn User
Staffing & Recruiting, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Reliable and cost effective platform

4.0 5 months ago

Comments: Overall experience is great. it is providing efficient services by automation our sales. I also appreciate the way it lets us track the sales activities.

Pros:

I really like the way it keeps the sales sequences and automates them. Making sales pipelines is not a big task on Freshsales. I would say this is one of the best CRM platforms am using. Moreover, the synchronizing system of the calendar works amazingly, if I talk about the pricing of Freshsales it is cost-effective and affordable product.

Cons:

To be honest it is working perfectly, before some months I was having some issues with add-ons but after getting assistance from its customer support I resolved the issue easily, so yes now there are no cons to write here.

SooHoon
Co-Founder in South Korea
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Freshsales has gained the insights of food retail managers.

4.0 7 months ago

Comments: Despite the challenges with reporting, my overall experience with Freshsales has been positive. The platform has effectively streamlined our sales processes, from capturing leads to closing deals. The centralized contact management system ensures that all customer interactions are logged and easily accessible, greatly improving our team’s collaboration and efficiency. The user interface is clean and easy to navigate, making it user-friendly for our team. The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business.

Pros:

As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful. The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort. Freddy AI’s predictive insights have notably enhanced our conversion rates, which is crucial for our growth.

Cons:

However, the complexity of the reporting and analysis tools was a significant drawback. Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills. This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.

Deborah
Marketing Director in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Deeply regret signing up for Freshsales

1.0 10 months ago

Comments: I have never experienced customer service THIS bad before. Total and complete incompetence. We have been using Freshsales for about a year, and it's been nothing but glitchy and problematic. NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem. Their customer support chat will fail mid-conversation, and then the whole chat history is lost. This has wasted HOURS of my valuable time and cost our business money. Freshworks' support team does not have any clue what they are talking about. In the rare chance you *can* get in touch with them, their "solutions" do not work, and when I show them how/why it doesn't work, they don't believe me. It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake.

Pros:

Right now, their lack of customer service is canceling out any benefits Freshsales might have had.

Cons:

Glitchy program and TERRIBLE customer service.

Aaron
Aaron
Strategy Analyst in India
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Freshsales - CRM for the startup of tomorrow

4.0 6 months ago

Comments: Overall Freshsales is a great CRM tool for a new startup to base its sales department.

Pros:

It has a great feature list. Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a very easy to use platform.

Cons:

The pricing for Freshsales has to be revised as per Indian Geography. Also some basic features like Campaign Management for automated outreach is not present.

Verified Reviewer
Verified LinkedIn User
Wholesale, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Meyann Fresh sales review

4.0 11 months ago

Comments: My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process

Pros:

Pricing, it's affordable and convient for buyers

Cons:

My least like about Fresh sales is the part of trying hard to convince the buyer to put their money in, I believe the value of the product should be able to be convincing that it will solve the needs of the buyer

Alfiya
Software Engineer in India
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Professional experience on working with freshsales

4.0 6 months ago

Comments: I worked with builder.ai where in a lot of customers used to come in for applications which can be customised. Tracking such leads was done through freshsales. We were able to successfully get a lot of leads using this tool

Pros:

Since the company I was working with was very much into building customer relationships, this product proved beneficial. Tracking customer records is the best part about it

Cons:

After sales, customer support is not very extensive. Hence maintenance of long term relationships may hamper

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A new innovative tool for your CRM needs

4.0 10 months ago

Pros:

1. Customized design for clients 2. Great interface 3. Excellent dashboard 4. Helpful product team

Cons:

1. A bit expensive 2. Not mobile friendly

Bo
Bo
Customer Service Ambassador in UK
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Easy Automation

5.0 last year

Comments: Created marketing campaigns to predict sales, created scenarios to see the different results, created templates from scratch with the team to see what else we can do for more.

Pros:

The design and the usage of salesforce automation feature makes Freshsales the best as it has the simplest but most effective features that enables you to create, customize, modify, and monitor sales activities. Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate reports to high management and even it can give you a prediction of a campaign over a time line. Integration with other products on another hand is also very usable as we used it with other software which worked fine.

Cons:

The version updates could be a headache for larger companies, migration could take a few months, customer support after sales should be much faster.

Gina
COO in US
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great CRM for Start Ups

4.0 12 months ago

Pros:

It was very easy to implement. We setup email sequences quickly and starting automating sales tasks in just a few minutes.

Cons:

The only issue I have had is I like to export our contacts and conduct my own reporting in Excel. It’s difficult to export contacts and you are limited to the amount of times you can export a day and you don’t have the ability to filter who is exported.

Ruzan
It in Saudi Arabia
Accounting, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

A Game-Changer for Sales Teams

4.0 4 months ago

Pros:

Freshsales offers several features that stand out positively: 1. **User-Friendly Interface**: The platform is intuitive and easy to navigate, making it accessible for users of all skill levels. 2. **Lead Management**: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process.

Cons:

Affordable Pricing**: Compared to other CRM solutions, Freshsales often provides a competitive pricing structure, making it a cost-effective choice for many businesses.

Melvin
Business Development Specialist in US
Marketing & Advertising, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

all most all the competing CRM providers cannot match the price and features that Freas sales proved

5.0 2 years ago

Comments: Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM

Pros:

the one feature that caught my eye was the sales automation tool, which made my life and my team's life better in all ways; we saw a 10% growth through Freashsales alone; our team considers Freshsales CRMas a fellow employee who does Automations.

Cons:

I would like more options in the sales sequence in the feature, like doing a trial run, getting custom dates on when it should run, etc.

Nicholas
Managing Partner in Spain
Human Resources, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Freshsales review by Nick Chambers

4.0 2 years ago

Comments: Managing email campgins in a personalised and professional way. Keeping track of and updating changes in circumstances to our correspondents in real time. Filtering contacts according to specific criteria.

Pros:

The customer support - without it we could not have implemented and continue to find new ways of applying it to manage our relationships and grow our business

Cons:

That you cannot create a list of contacts to email straight from your inbox. We often need to send semi standardises responses to several contacts awaiting a reply. At the moment it is not possibe to select and set them up for a bulk email. This would save us a lot of time if you created this very simple feature.

Kharn
Managing Director in UK
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Creates unrivalled efficiency for the team.

5.0 2 years ago

Comments: As previously mentioned, genuinely outstanding.

Pros:

Outstanding software. Having everything needed in place, all lead tracking, lead generation, marketing and calls, really does the 360 feel freshworks are aiming towards. Customer support is unrivalled across all other software we have used previously. I would go as far as saying it’s better than any software or saas support I have come across.

Cons:

Having too many features to implement quickly!

Verified Reviewer
Verified LinkedIn User
Facilities Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good sales and marketing CRM

4.0 3 years ago

Comments: It's fine overall but earlier support was good and now it's difficult to get a hold of rep.

Pros:

It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website.

Cons:

The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one.

Gregor
Marketing Manager in Slovenia
Machinery, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Freshsales suite fulfills our needs

5.0 2 years ago

Comments: Overall experience is good. Now that we are on an enterprise plan, support is good. When we were not enterprise client, the support was often slow.

Pros:

This product offers a lot of features and does offer a multi-touchpoint approach. Email journeys, Whatsapp integration, Chatbots, SMS...

Cons:

I miss if/than functionality in workflows. That would greatly reduce the manual work when setting up the workflows and adding new conditions. Another thing that I do not like is the policy and the pricing related to the marketing contacts. All plans have the limitation of 1000 marketing emails per month. This can be quickly exceeded especially if you are sending newsletters to your contacts. There is an option to upgrade, but that is way too expensive and completely unscalable when a business grows. We have overcome that with integrating CRM with SMTP service that takes over this part and is calculated on the number of emails sent.

CARLOS RODOLFO
CARLOS RODOLFO
tic in Colombia
Verified LinkedIn User
Computer Hardware, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Instant information with Freshsales

4.0 last year

Comments: For many companies that are just starting out, if they get the free plan it is very limited and does not allow me to do some things, it offers unlimited user integration and contact management, but it offers a totally secure environment to manage your business making sure that your data is safe at any time.

Pros:

It allows users and administrators to manage and coordinate interactions with our employees and customers with ease, it has tools for customer service, its cloud calling system is excellent and dynamic, it allows us to generally manage strategies and channels of active sales.

Cons:

For many companies that are just starting out, if they get the free plan, it is very limited and does not allow me to do some things.

Matthew
Manager for Business Development in US
E-Learning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Freshsales CRM Review

4.0 last year

Pros:

Freshsales has lots of good features, and the price is reasonable compared to others in the market. The customer service and support desk is stellar; they are always available to chat and assist within minutes.

Cons:

The product is difficult to navigate and at times feels unintuitive. Sometimes, it feels as if they're relying on excellent customer service to make up for a less usable app. However, they are always growing and sending out updates, so I know they're working on this. If you're willing to learn the interface and deal with some of its quirks, then you'll be rewarded with creative features and excellent customer service. If you want a simple, easy to navigate and use CRM, I would look elsewhere.

Karol
Junior Sales Support Specialist in Poland
Consumer Goods, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Mixed feelings

2.0 2 years ago

Comments: I am actually struggling with use of the system, it lacks basic customization features such as fields for activities.

Pros:

I like the fact, that if offers you some basic features of customization

Cons:

I hate that when you have custom sales activity you can only have one field set for all of these. Also the scope of access is not so much customizable, of course it offers some basic things but nothing more that that. Also come on, why can't I report those custom sales activities?

Raunaque
Business Development Alliance in India
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Review for Freshsales

4.0 last year

Pros:

The feature of Marketing Automation & Sales sequences are very good. I can modify it according to my convenience. I can create many journeys that can run simultaneously.

Cons:

Sometimes, customer support takes a lot of time to solve the queries.

kajal
Process Improvement Specialist in India
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Not satisfied

2.0 last year

Pros:

Deals pipeline, account and contact management

Cons:

workflows, cannot use more then 1 currency,

Lucky
Sales in US
International Trade & Development, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

2 Weeks of Use and It Is OK....

4.0 10 months ago

Pros:

Been using it for about two weeks so far and the layout is very nice. Still need to get used to the interface but it is easier to use than HubSpot.

Cons:

With quite an extensive database, I feel like HubSpot loads everything faster than Freshsales.

Edward
Notary Public in US
Real Estate, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Freshsales Review

5.0 last year

Pros:

The software is user friendly. The how to videos are great references.

Cons:

Have not explored everything yet to determine this.

Almodyr
Almodyr
Data Analyst in Philippines
Verified LinkedIn User
Marketing & Advertising, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

My Freshsales Pros and Cons

4.0 2 years ago

Comments: My overall Freshsales experience has been excellent. It is simple to use, has a wide range of features, and provides excellent customer service.

Pros:

What I liked best about Freshsales was its simple user interface and comprehensive set of features for managing customer relationships and tracking sales progress.

Cons:

The fact that Freshsales is a subscription-based service, which can be expensive depending on the number of users, is my least favorite feature.

Abhishek
Abhishek
Associate Consultant in India
Verified LinkedIn User
Market Research, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Potential to be a great CRM for sales!

4.0 2 years ago

Comments: It is a decent CRM, helpful in managing your sales team and tracking the sales process, but there is room for improvement.

Pros:

Easy to use, intuitive interface, initial setup is easy and integration is also possible like Gmail. Good tool to manage your sales pipeline and very handy in running email campaigns.

Cons:

Customer support is not up to the mark. They always respond very late. Its reporting system is also not that effective.

Manuel
Sales Manager in Austria
Publishing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best Freshsales review by top user

4.0 4 years ago

Comments: It is my first CRM which i helped integrating and bringing forward and there hasn´t been any day in the time I have used it that I thought I neede another one.

Pros:

Freshsales is always aiming for the best user experience. The support is very fast and eager to understand and solve problems.

Cons:

What makes it good is the main fault for me as well: The software changes so much that a lot of times wrong translations come with it as well as not every single update only contains senseful stuff.