RingCentral Contact Center Reviews

Great for Small Virtual Law Office

Comments: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Pros:

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Cons:

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Review for RingCentral Contact Center

Pros:

We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.

Cons:

So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.

Good option for voip

Pros:

Accessible with app and transferable for use in different regions.

Cons:

Price was higher than other voip phones.

Worst Customer Service Ever without Exaggeration

Comments: I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

Pros:

Multiple features at multiple levels of service and offers HIPAA compliance.

Cons:

High Priced and poor customer service downgrades any positive reviews of this company.

RingCentral

Comments: Overall exxperience with RingCentral is 10/10

Pros:

We love that we can record calls when we need too

Cons:

We have not found anything we dont like

Has everything you need at a great price

Comments: I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options.

Pros:

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Cons:

The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

Not Great

Comments: We switched back to our old provider, so I would not recommend RingCentral.

Pros:

The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.

Cons:

Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.

Ring Central

Pros:

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome.

Cons:

Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them.

Ring central review

Comments: overall experience is very good and i would recommend

Pros:

it has the ability to record calls and text

Cons:

Sometimes the system glitches and we are unable to get calls/text. this is rare

Ring Central

Comments: It is positively and adequately complete its purpose for meeting and communication using technology.

Pros:

It is helpful with attending seminars and online meeting.

Cons:

Sometimes it lags and instruction to connect in an email using phone login to hear conversation is tedious.

Expensive Price for Mediocre Service

Comments: We went with Ring Central because it was the top of the line business phone company. I don’t feel that the price which we paid for the service we received was worth it. They have a lot of issues and should have a few teams in the states instead of outsourcing everything. It took longer than needed to get my questions and issues corrected and answered. Switched to Zoom phones because it’s easier and more affordable.

Pros:

Had soft phones, was able to connect to our existing VOIP phones, was a familiar brand to many people and IT people. Phone numbers were also fax numbers so it was easy to remember.

Cons:

Call center support people spoke English as their second language. There was often roosters doodling in The background of a call. Some calls were not recorded when all should have been and Ring Central couldnt tell me why. Our system kept having glitches and would never work the way we set it up.

Great product for property management call center

Comments: Great way for tenants to call in and inquire about rental properties or report maintenance issues.

Pros:

Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service

Cons:

The ability to call customers back from the app has a delay and poor sound quality, so I typically have to write down the number and call them back from a normal line. When I'm away from my desk and only have my personal cell phone, I prefer not to use it because I don't want tenants having my personal information, so this is the only main con.

Great overall solution for call centers

Comments: Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call centers and used it for only 6 months during my last experience and I can definitely tell that I am really impressed compared to all the other call centers tools I used before in all my carreer;

Pros:

Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer;

Cons:

Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out.

We have been using Ringcentral for over ten years. We have multiple lines including a fax line.

Pros:

Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.

Cons:

I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.

Replaced our original phone system

Comments: Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great. We have it on all the computers and devices so its hard to ever miss a call.

Pros:

Tons of features, not only replaces the phone system but helped the business to operate on a higher level

Cons:

Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

Functional and financially sound

Pros:

The system is wonderful, most beneficial for small businesses, pricing could be more competitive

Cons:

Pricing gets out of control the higher your package gets

Ring Central Contact Center Review

Pros:

Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!

Cons:

I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.

Very organized tool

Comments: Overall is good. If RingCentral has the dark theme that will be great.

Pros:

It has GIF that we can choose what we like instead of displaying random GIF. RingCentral group the images, files, pinned items together which is very easy to find the info.

Cons:

When the same person leaves the message, it doesn't get added into the same paragraph like Google Chat, it will show multiple lines. And it has the function for like/unlike only, we don't have choose to pick the reactions for the message, for instance, reaction of happy, shock, or lol.

Top of the Line Contact Center Software With a Friendly Interface

Comments: Utilized this product from Spring 2015 - Spring 2016

Pros:

Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze. The software's ability to integrate with our existing information platforms (e/g/ Microsoft Dynamics) was phenomenal. I had not realized how much of an issue that would have been had we gone with another product until we were already set on RingCentral.

Cons:

There is nothing negative that comes to mind when considering this product except that I wish it were a bit cheaper. In my opinion, it's still worth every penny.

Calling Software for you

Comments: Great calling software especially if you are working from home.

Pros:

*Great feature for call routing * When you missed a call for someone you will receive an email notification together with their voicemail and voicemail in a text form

Cons:

So far, this tool is a great help for me for calling my candidates so I don't have any problems with it.

Great idea, features are cool but definitely fundamental flaws

Pros:

Texting, having the app from computer to cell phone, create groups. There is more to do then you may think you need, until you start implementing them and realize how much more productive it is.

Cons:

Customer service is rough to say the least, it takes like 15 minutes just to validate the account and by then your already frustrated before you even address why you called. It is also glitchy on the ring at random times, no idea why and no resolution given so far.

Ring Central Review

Comments: If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.

Pros:

It is very easy to use and is very reliable.

Cons:

The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are not using the mobile app then the phone would be dead. At our office we had the power go out for 5 hours and that meant that we didn't have an effective system.

This is a reliable system as long as you are not a call center requiring reports and monitoring of leads.

Pros:

Easy to use. Easy to set up new lines. The software seems reliable as well. Voicemail set up is easy and reliable.

Cons:

Sales and customer service are not able to easily navigate the sight, import leads, utilize training software, login from other devices and software without ringcentral phones.

Decent product hamstrung by bottom-barrel customer service.

Comments: Increased functionality relative to our old provider, Jive.

Pros:

Functionality is decent, and covers most of what my business wanted in terms of flexibility and convenience.

Cons:

The support is absolutely unacceptable. Transitioning was a major pain, and involved the RC team not adhering to the schedule we agreed on, resulting in my business losing phone coverage and having to scramble. The sales people are competent, but once they have your money you get shoveled through to people who are difficult to communicate with and aren't very interested in anything other than getting you off the phone as quickly as possible. Don't expect any follow-through at all once you're no longer physically on the phone with them, and get ready to be transferred and put on hold without notice. If you go with these guys anyway, make sure to record the name of everyone you speak with, so you can at least call out who's responsible for your bad service when you send through your inevitable complaints.

Ring Central

Comments: Overall ring central is one of the better phone companies I have used.

Pros:

I used to use ring central in an old job and I found it really beneficial - the reporting was really easy to use, the phone system was basic.

Cons:

Call listening was not up to standard and we had to take on another company to be able to assist with this