--- description: Learn more about PRIME BPM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PRIME BPM Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Business Process Management Software](/directory/30010/business-process-management/software) > [PRIME BPM](/software/154618/prime-bpm) # PRIME BPM Canonical: https://www.capterra.com.au/software/154618/prime-bpm Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/154618/prime-bpm?page=2) > End- to- end Business Process Management software designed to help you map, analyze, improve, and collaborate on your processes. > > Verdict: Rated **4.4/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses PRIME BPM? Any medium, or large scale organization (Private Sector or Public Sector) across industries and local, state and federal government can adopt PRIME BPM to achieve Operational Excellence. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 45 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: PRIME BPM - **Location**: Brisbane City, Australia - **Founded**: 2015 ## Commercial Context - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Contact PRIME BPM for full pricing information. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Approval Process Control - Collaboration Tools - Compliance Tracking - Drag & Drop - Process Modeling & Designing - Reporting/Analytics - Role-Based Permissions - Search/Filter - Task Management - Workflow Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Process Management Software](https://www.capterra.com.au/directory/30010/business-process-management/software) ## Related Categories - [Business Process Management Software](https://www.capterra.com.au/directory/30010/business-process-management/software) - [Workflow Management Software](https://www.capterra.com.au/directory/30091/workflow-management/software) ## Alternatives 1. [Lucidchart](https://www.capterra.com.au/software/146136/lucidchart) — 4.5/5 (2247 reviews) 2. [Asana](https://www.capterra.com.au/software/120550/asana-pm) — 4.5/5 (13547 reviews) 3. [Zapier](https://www.capterra.com.au/software/130182/zapier) — 4.7/5 (3043 reviews) 4. [viaSocket](https://www.capterra.com.au/software/1066020/viasocket) — 4.8/5 (640 reviews) 5. [Visio](https://www.capterra.com.au/software/201133/visio) — 4.5/5 (3279 reviews) ## Reviews ### "Excellent BPM Software" — 5.0/5 > **Dena** | *2 January 2026* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: The software is user friendly and offers so many useful tools for process mapping, analysis, and improvement. The customer service is incredible- very responsive and engaged. There are great options for engaging with other users, to build up a community for support and to share best practices. Best of all, they are always working to improve the software and increase the range of their offerings to better serve their customers. > > **Cons**: Updates changed some formatting to existing process maps, which proved frustrating, but the assigned reps were very receptive to feedback. Occasionally there are lags and sometimes maps will freeze and be unable to save progress, however this can be solved by frequent saving (as long as you remember to do so). > > It's been very positive, and our organization has an excellent working relationship with all contacts we've encountered. ----- ### "London District Catholic School Board" — 5.0/5 > **Michael** | *3 September 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Everything is under one umbrella from process mapping to creating and analyzing an improvement. > > **Cons**: It's not really a Con but if I had to pick one it would be the amount of learning that has to be done while navigating the tool. > > Awesome. I love this tool. Although there is a great deal still to learn and unpack but I can't wait to utilize all PRIME has to offer. ----- ### "Super combo of process design, improve, simulate and manage project" — 5.0/5 > **Raj** | *11 September 2024* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: Process simulation functionality which allows user to simulate multiple scenarios. > > **Cons**: I prefer to start from process mining in order to reduce time however, when it comes to cost mining is costliest part so prime is doing well balancing both cost and functionality. > > Excellent tool which can design, improve, simulate and allow you to manage the process improvement projects. ----- ### "Very statisfied with Prime BPM but we could benefit from different user licensing structure" — 5.0/5 > **Christian** | *13 June 2024* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: Great and user-friendly process modelling tool, according to BPMN 2.0. Very satisfied with Prime's designer module to capture relevant process information and to make that available to users, teams and management. > > **Cons**: User licensing does not perfectly fit to our organization, considering that our organization is very fragmented in many different teams that all report directly to the executive management. There is nothing in between a Super User and Viewer license and the pay difference is huge, but considering the amount of teams that we have and line managers, purchasing an x amount of Super User licenses becomes unreasonably pricey. ----- ### "Good for main purpose but extra features are improvement opportunities" — 3.0/5 > **Madeleine** | *10 December 2020* | Civic & Social Organization | Recommendation rating: 5.0/10 > > **Pros**: The main purpose of the software is to map processes using BPMN so as to support clarity in process development and gap analysis. Added on to this are the value assessment calculations that are used for more robust calculations based on time and cost for individual tasks. The program is good and improving with these main tasks. > > **Cons**: In this day and age the user compares functionality of a graphic program to other readily available software such as Microsoft and Adobe offerings, and expects to be able to do all of the same things with objects that are done in those programs. e.g. cut and paste between windows with ease, group objects etc. PRIME is clunky in comparison as a graphic program. If it weren't for the analysis functions, then it would rate poorly as a purely map building software that allows objects to be linked and text to be entered. Deployment of PRIME as a key resource for staff in our organisation was curtailed by a simple problem - the export of the tasks in the Standard Operating Procedure is not in the same order as the process, rather in the order the tasks are entered in by the person who creates the map. So the SOP export is essentially useless. The PRIME team have not been able to solve this issue, although it has been raised for months. This has been a major set back for our organisation and Team. Calculations within the analyzer functions are not well explained by the developers, and yet we need to have confidence to present this data to our organisation. Since this is the only feature that sets PRIME apart from a simple graphic design program, then I would have expected a much better engagement on this feature with the professional end user . I have had to run manual calculations and tests to figure out how the analyser functions work and the background assumptions. > > There has been regular contact with the organisation, and we have seen improvements in formatting of reports and glitches within the system. As a mapping program used daily it is pleasant to use. Confidence in the product is not there yet as the full service product it is advertised to be. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/154618/prime-bpm?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/154618/prime-bpm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | sv | | ----- ## Structured Data