18 years helping Australian businesses
choose better software

About GetResponse

Deliver better customer experiences — automatically. Bring your ideal customer journey to life with a visual marketing automation tool.

Learn more about GetResponse

Pros:

It has a simple to use autoresponder and newsletter feature. It has 24/7 live support chat and you can get help anytime.

Cons:

Getresponse do have two problems i think they should look at. The loading time is slow.

GetResponse ratings

Average score

Ease of Use
4.0
Customer Service
4.0
Features
4.1
Value for Money
4.0

Likelihood to recommend

7.4/ 10

GetResponse has an overall rating of 4.2 out 5 stars based on 514 user reviews on Capterra.

Have you used GetResponse before?

Share your experiences with other software buyers.

Filter reviews (514)

Julia
Julia
Owmer in US
Verified LinkedIn User
Online Media, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Everyone needs Get Response

5.0 5 months ago

Comments: I really like Get response. I'm glad that I'm able to engage with my audience. Automation is a game changer for any business. I love to automate email campaigns, and get leads.

Pros:

The thing I like most about Get response is, it's an online tool for automation & email marketing. It help my business engage with my audience.

Cons:

There was not a anything I didn't like about Get response. It was user friendly and easy to use.

GetResponse Response

5 months ago

Thank you so much for your wonderful review, Julia! We're thrilled to hear that GetResponse has been a game changer for your business and that you're enjoying the automation features. If you ever have any questions or need further support, don’t hesitate to reach out to us at [email protected]. We're here for you! 💙 – Mariana

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Email Marketing made simple

4.0 5 months ago

Pros:

GetResponse helps me to create custom cold mailing templates for email lists to outsource network security tools to clients in bulk. Also, auto responder feature helps me to send custom responses seamlessly. I've been a part of its affiliate program and the best part is it's recurring commission to affiliates.

Cons:

It is quite expensive to start with if you have to send to bulk audience of over 5000.

GetResponse Response

2 months ago

Thank you for your thoughtful review! We're so glad to hear that GetResponse is helping you with custom cold mailing templates and seamless autoresponders. It's great to know you're enjoying the affiliate program too! We understand that getting started can feel pricey with larger audiences, but we’re always working on ways to bring more value to our users. If you have any questions or need assistance, we’re here to help! 💙 – Mariana

Kiran
Customer Service in UK
Consumer Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

My Experience With Get Response

2.0 6 months ago

Comments: I liked the fact it has the option of paid ads creator as well as tracking everything with analytics & contact management.
Its easy to create amazing emails.
It has AI powered tools.

Pros:

Get Response offers a website & landing page builder. Its free to use for the first 30 days. I liked the autoresponder. Get Response has a mobile app.

Cons:

For me automations are very limited. Its not user friendly. More advanced features are only available for higher paid plans.

GetResponse Response

5 months ago

Thank you so much for your review, Kiran! We’re happy to hear you enjoyed using our website builder and mobile app. Your feedback about automations and ease of use is really helpful—we’re always looking for ways to improve. If you ever want to share more thoughts or suggestions, we’d love to hear from you at [email protected]! – Mariana

Marilyn
Business Owner in Philippines
Consumer Goods, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Best for monitoring messages

4.0 10 months ago

Comments: It is helpful for a business owners like me as it can be use to monitor messages and can offers multi task options. Every businesses even if its small or big can profit to this app.

Pros:

It is a good application. Efficient tool to use and good for monitoring messages.

Cons:

It is sometimes buggy and it is a little bit pricey compare to other applications.

GetResponse Response

9 months ago

Hi Marilyn, Thank you for your honest review! We're so happy to hear that you find GetResponse efficient and helpful for monitoring messages. We hear you on the occasional bugs and pricing – we'll take that feedback into consideration as we continuously improve our platform. We're committed to providing tools that benefit businesses of all sizes, and it's great to know that our multitasking options are proving useful for you. If there's anything specific we can do to enhance your experience or assist with any issues, please let us know. Thank you again for choosing GetResponse and for sharing your thoughts! 😊 Best regards, Mariana

Hakhim
Team Lead in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best Email Marketing Solutions With GetResponse

4.0 7 months ago

Comments: Since deployment, we have been able to reach more clients and my experience has been amazing.

Pros:

GetResponse comes with great email marketing features and helps us reach more audience successfully.

Cons:

Well, there hasn't been major challenges.

GetResponse Response

7 months ago

Thank you for your review, Hakhim! 😊 - Mariana

Richard
CEO in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

GetResponse is a good option for e-mail marketing

3.0 last year

Pros:

I like the functionality of their lead capture and the templates for e-mail marketing.

Cons:

I've mad major deliverability problems in the past and also when they make changes the "legacy" forms or e-mails you have created are hard to continue to use. Customer service is okay, but not great.

GetResponse Response

last year

Hi, Richard! Thank you for your review. We are happy that you appreciate the lead capture functionality and our email marketing templates. We're genuinely sorry to hear about the past deliverability issues and your customer service experience, as these are top priorities for us. I have shared your feedback with the team so we can continue to improve. - Mariana

Brad
Owner in Canada
Business Supplies & Equipment, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Be careful when using their services!

1.0 4 months ago

Comments: I liked the software but their support is brutal and puts a really bad taste in your mouth.

Pros:

Fairly easy to use. Very basic UI makes it easy to navigate

Cons:

They have issues with their SSL certificate that they don't inform their users about. I built a landing page which was used in my Google Ads and Google suspended our account which has cost us thousands of dollars. When I reached out to their support they admitted they were aware of the issue. Support is useless

GetResponse Response

2 months ago

Thank you for sharing your experience, Brad! I’m really sorry to hear about the issues you faced. We value your feedback and are constantly working to improve our support. If interested, please send an email to [email protected] so we can follow up with you on this directly. Thank you! – Mariana

Verified Reviewer
Verified LinkedIn User
Airlines/Aviation, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Fraudulent Company

1.0 10 months ago

Comments: Horrible. We will need to take legal action against them.

Pros:

Get response seemed to do the job we needed.

Cons:

They fraudulently charged my credit card for 30,000 contacts when there were only 5 contacts the emails could be sent to and there customer service team stopped responding.

GetResponse Response

9 months ago

Hi there, We are very sorry to hear about your experience and apologize for any inconvenience caused. We take such matters seriously and want to resolve this issue promptly. Please email us at [email protected] with your contact details and any relevant information so we can investigate the charges and assist you further. Thank you for bringing this to our attention. Best, Abbie

Rod
Recruiter in UK
Civil Engineering, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Ok Software

3.0 6 months ago

Comments: Very average compared to other market software.

Pros:

Mass emailing and very visual when using the software.

Cons:

Very difficult to set up and use daily with ease. Better products

GetResponse Response

5 months ago

Thank you for sharing your thoughts, Rod! We're glad you found the mass emailing and visuals helpful. We're sorry to hear the setup was difficult for you, and we appreciate your feedback. If you have any suggestions or need help, feel free to reach out at [email protected]—we’d love to assist! – Mariana

Rebecca
Rebecca
Instructor in US
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

GetResponse evaluative Review

4.0 2 years ago

Comments: Well worth the cost if you are trying to build your online business.

Pros:

This email distribution and automation is a must have in the marketing field today. GetResponse is a little more expensive than most autoresponders but is not outrageously priced and well worth the expense to continue to get the leads.

Cons:

If things aren't set up with other programs just right you will be entering the emails manually until you get them set up. That takes a lot of time.

GetResponse Response

2 years ago

Thank you for sharing your valuable feedback about GetResponse. We're delighted that you find GetResponse well worth the expense, especially when it comes to building your online business. We're committed to helping you succeed and providing you with the tools you need for your marketing efforts. If you have any further insights or need assistance, please don't hesitate to reach out to our support team. We're here to support your online business journey. Best regards, Abbie

Aborisade
Email Marketing in US
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Email Marketing Software and Nice template

5.0 2 years ago

Comments: So basically i have an excellent experience with this website and I'll surely recommend

Pros:

I've been using Get Response for Months now, primarily for Designing Landing page and(email) campaigns. I thought it was very affordable and useful solution, especially if you couldn't code then their awesome template makes it very easy to use, the designing were basically drag and drop although the ready-made templates outdated but Still okay for me

Cons:

I wish they had a smaller basic plan for starters. For people just starting out, this would be very helpful, not everyone can afford that amount, some users are students, And also sometimes it logs me out and I'll have to login again

GetResponse Response

2 years ago

Hi Aborisade, We're so glad to hear you've had an excellent experience using our tool! Our team takes pride in delivering excellent service, and your review serves as a great motivation for us. Thank you for choosing us! -Abbie

Geoffrey
Digital Architech in Italy
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Getresponse lost its edge

4.0 3 years ago

Pros:

The support is always available and helpful. The UI is clean and ok to navigate through. (I've seen much worse and much better too though) I think it's a great (and easy to use) alternative to basic ESPs that have far less features for the same price point. If you're just getting started with newsletters and automations, go ahead and trial it at least.

Cons:

I used to like... no... LOVE that Getresponse was at the cutting edge of e-mail marketing. Not anymore sadly. Automations should be a killer feature but instead, it seems half-baked and not really improved. Contact based ESPs are much easier to work with. It feels like Getresponse switched to serve a different audience looking for an all-in-one tool with pages, e-mails, ads, webinars, chat and abandoned it's initial core offer : a cutting edge email marketing tool at a competitive price. If you're a beginner, then, you will most likely love it's all-in-one offer. If you're a veteran with an existing tech stack and just looking for a new ESP... there are better solutions out there.

GetResponse Response

3 years ago

Hi Geoffrey! Thanks for taking the time to leave such a detailed review. I have shared your feedback with the team so we can continue to improve. -Taylor

Anonymous reviewer
Hospitality, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Not bad but expensive

4.0 11 months ago

Pros:

Free Plan: GetResponse offers a free plan that accommodates up to 500 contacts. Unlimited Email Sends: With all paid plans, you get unlimited monthly email sends. User-Friendly Visual Email Editor: The platform provides a user-friendly visual email editor, making it easy to create engaging email campaigns.

Cons:

Pricing Tiers: GetResponse’s pricing tiers are relatively higher compared to other email marketing platforms. Learning Curve: Although the visual email editor is user-friendly, some beginners may still experience a learning curve when navigating the platform.

GetResponse Response

9 months ago

Thank you for taking the time to share your feedback about GetResponse. We appreciate your insights and are glad to hear that you find several aspects of our platform valuable. Your feedback is invaluable to us as we strive to improve and provide the best possible service. If you have any further suggestions or need assistance, please don't hesitate to reach out. Thanks for choosing GetResponse!

Leslie
Owner in US
Writing & Editing, Self Employed
Used the Software for: 1+ year
Reviewer Source

Get Response Review

5.0 10 months ago

Pros:

I like how there's so many valuable free resources to help me. I even created content from the site to use as well.

Cons:

Nothing honestly. I like everything so far.

GetResponse Response

10 months ago

Hi Leslie, Thank you so much for your review! It makes us super happy to hear that our resources are helpful to you and that you’re enjoying our platform. 🤗 Best, Mariana

Chinedu
CEO in UK
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

My GetResponse Review

5.0 9 months ago

Pros:

Its features are super advanced and not complicated.

Cons:

It's a little expensive especially for newbies

GetResponse Response

9 months ago

Hi Chinedu, many thanks for your review! - Mariana

Brandi
Owner in US
Cosmetics, Self Employed
Used the Software for: Free Trial
Reviewer Source

GetResponse

5.0 2 years ago

Comments: My overall experience with GetResponse was good. It is well put together.

Pros:

The features that I liked and used the most on GetResponse was the email automation and email marketing features.

Cons:

The thing that I least liked about GetResponse was the integrations. It didn't integrate with some of the software that I needed it to.

GetResponse Response

2 years ago

Hi Brandi, Thank you for being part of the GetResponse community and for sharing your thoughts with us. We're glad to hear that you found our email automation and email marketing features to be the most useful for your needs. Regarding integrations, we apologize for any inconvenience you may have experienced. Our team is continuously working to expand our list of integrations to better accommodate our users' requirements. We understand that work situations can change, and we're grateful that you chose GetResponse during that transition. We're committed to providing a well-put-together platform to meet your marketing needs. Best regards, Abbie

Peter
Peter
CEO in Nigeria
Verified LinkedIn User
Business Supplies & Equipment, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

One of the top email marketing programmes available

5.0 2 years ago

Pros:

The easiest to use for a novice was Get Response. I have tested a huge variety of other goods. GetResponse caters to both fresh email marketers and those with extensive education.

Cons:

GetResponse can be expensive, especially for startups or small enterprises with tight resources. The pricing may still be out of reach for certain users, especially those who are just starting out or have smaller subscriber lists, despite the fact that the platform offers a variety of programmes customised to varied demands.

GetResponse Response

2 years ago

Hi Peter, I appreciate your insightful review of GetResponse. It's fantastic to hear that the platform is user-friendly for novices and supports a wide range of email marketers. Your concern about the pricing being a potential challenge for startups and small enterprises is duly noted. We appreciate the feedback and will pass it along to our team. Thanks for choosing GetResponse, Abbie

Joël
Joël
Senior Frontend Developer in Cameroon
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The Most Simple Email Marketing Software

5.0 2 years ago

Comments: A great product for email marketing and lead generation.

Pros:

We've been using GetResponse for a long time now across several other businesses we run and by far they're the best in terms of marketing automation and Customer support. The support team takes time to send useful weekly emails to new clients to help them better use their software. This educational aspect of theirs shows how concerned they are with the client's experience that's what we're chasing after.We create and run email marketing easily with great automation features and there are a lot of prebuilt email templates to start off with. The ideas are quite helpful.It also supports a lot of integrations which makes marketing super easy and less stressful. The tool itself is very affordable and result-driven- Don't where'll find the best elsewhere.

Cons:

Sales convention comes at an extra cost and times it's not really easy to accurately keep track of email bounce rates. We have issues controlling this and would love to hear about how to control it.I don't think their website builder is great compared to the advanced ones we've used

GetResponse Response

2 years ago

Hi Joel, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Jennifer
Owner/Designer in US
Apparel & Fashion, Self Employed
Used the Software for: 2+ years
Reviewer Source

Comprehensive Analysis and Evaluation: Features, Performance, and Effectiveness

5.0 2 years ago

Comments: Overall I will remain a forever user of GetResponse It has everything I need and more and at an affordable price.

Pros:

User-friendly interface, accessible for users of all skill levels. Provides a wide range of email marketing tools and features. It includes a drag-and-drop. Top-notch automation capabilities. Can host webinars directly within the platform. With a wide range of third-party tools and platforms. Just so much more.

Cons:

While they may offer automation capabilities, it may not be as advanced or robust as some of its competitors. While GetResponse does offer integration with a variety of third-party tools and platforms, its list of integrations may not be as extensive as that of some other email marketing platforms.

GetResponse Response

2 years ago

Hi Jennifer, Thank you for your fantastic review of GetResponse. We're thrilled that you find our platform user-friendly with a wide range of email marketing tools, including top-notch automation capabilities and webinar hosting. While we acknowledge your feedback on automation and integrations, we are continuously improving to meet our users' needs. We truly appreciate your loyalty and look forward to providing you with exceptional service. Best regards, Abbie

Hemal
CEO in Malaysia
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best for landing page creation and email automation

5.0 2 years ago

Pros:

I have created multiple landing pages for my campaign, and the interface is easy to understand. This is perfect for an email campaign. Adding contacts, managing them and sending email is super easy. Highly recommended.

Cons:

Email sequences are quite complicated to understand.

GetResponse Response

2 years ago

Hi Hemal, Thank you for your review. It's wonderful to hear that you've successfully created multiple landing pages for your campaign using GetResponse. As far as learning about email sequences within the platform, make sure you check out our youtube channel where we are adding tutorial videos weekly. Thank you for sharing your balanced feedback, and we'll certainly consider ways to improve the clarity of email sequences for a smoother experience. -Abbie

Verified Reviewer
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Email Marketing Features

4.0 2 years ago

Pros:

GetResponse provides a comprehensive set of email marketing tools, including customizable email templates, drag-and-drop email editor, automated email sequences, A/B testing, and advanced segmentation.

Cons:

While GetResponse offers a user-friendly interface, some advanced features and functionalities may require a learning curve, especially for users who are new to email marketing or automation platforms.

GetResponse Response

2 years ago

Hi, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Liliane
Commercial assistant in Burkina Faso
Mechanical or Industrial Engineering, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Good software

5.0 last year

Pros:

I like getreponse because of its interesting features, such as the drag-and-drop function, which helps me a lot.

Cons:

The price of this software is a bit high and the user interface has too many features

GetResponse Response

last year

"Hi Liliane! We are so glad to hear that the platform has made things easier for you. It is also great to hear that you've enjoyed the drag-and-drop as our team has worked hard to make it simple and easy to learn. Justyna

Sunitha
Sunitha
NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR in France
Verified LinkedIn User
Program Development, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Marketing Tool

4.0 2 years ago

Comments: Overall, GetResponse is an invaluable resource that can help any business or individual achieve success with their email marketing campaigns.

Pros:

GetResponse is a great tool for any business or individual looking to manage their email marketing campaigns. The simplicity of their user-friendly interface makes it easy to use for anyone regardless of their technical skills. Additionally, GetResponse offers a wide array of features that make it easy to customize campaigns and track results. The automation tools are especially helpful in streamlining processes and allowing users to create campaigns in advance. I also like that GetResponse offers a wealth of support options, including a comprehensive knowledge base and customer service staff. This makes it easy to get help quickly with any questions that may arise.

Cons:

Some of the things I dislike about GetResponse include the lack of support for third-party integrations, the limited automation options, and the limited reporting capabilities.

GetResponse Response

2 years ago

Hi Sunitha, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Karol
CEO in Poland
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Very good crm with email automation for small company

5.0 2 years ago

Pros:

Easy and full of features crm for small and medium companies.

Cons:

A this moment no cons, works well and full of features.

GetResponse Response

2 years ago

Hi Karol, Thanks for your review! We appreciate your feedback about the lack of cons and are glad to know that the GetResponse is working well for you. We're committed to continuously enhancing our platform to meet your needs and provide a seamless experience. We look forward to supporting your business growth. -Abbie

Juliet
Blogger in South Africa
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

GetResponse Review - The Most Powerful Tool For Small To Medium Businesses.

5.0 2 years ago

Comments: I found GetResponse to be the most powerful marketing tool for small to medium businesses where you can start for free. It has a lot of features such as CRM, automations, landing pages and many more to help grow your business. If you want access to more advanced features, you have to pay.

Pros:

What I liked most is that GetResponse lets you create a free account that allows you to test the platform and make a decision before committing to a paid plan. GetResponse's long list of features is easy to use and a dashboard that is also easy to navigate. There are a lot of email templates and fantastic automations that you can create to grow your business.

Cons:

Although the free plan offers a lot of features that one can use as a beginner, access to more advanced features are only available on the plus plan and higher and they are a bit pricey. The GetResponse automation features are not available to lower-tier users and also their deliverability rates need some improvement.

GetResponse Response

2 years ago

Hi Juliet Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna