ShipMonk Reviews

"Affordable but high quality fulfillment service"

Comments: All in all, very satisfied with their service and the timely delivery of the orders to my customers.

Pros: We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.

Cons: Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them).

"Great and Friendly Service"

Comments: ShipMonk has been a great partner to our small food business. They made us feel important and were always very responsive to our questions and needs. We found their pricing structure very easy to understand and we in fact realized substantial savings both in comparison to other fulfillment centers and in shipping costs by using their various locations.

Pros: ShipMonk was very easy to evaluate during the decision making process, the on-boarding was very efficient, and staff responsiveness is unsurpassed.

Cons: Hard to say. It really is very user-friendly so there is nothing notable on the negative side.

"Shipmonk"

Comments: Shipmonk has been an incredible partner and a huge asset to growing our company, With the help of personal account happiness engineers and an always available service team orders can be shipped in a matter of minutes. With one of the largest facilities and an exceptional team fulfillment is easier than ever. Shipmonk is the way to go!

Pros: Easy to use portal, helpful team, fast fulfillment

Cons: there are no current issue we see using the software

"I Love ShipMonk! Giving it a 5-Star!"

Pros: I am giving ShipMonk a 5-Star review for various reasons! "SIMPLICITY" would be one word to describe the overall user experience and business experience with ShipMonk. They have made a phenomenal job at Simplifying the entire process from Shopify integration to receiving your products in their warehouses and shipping them globally. They have a truly dedicated and devoted Customer Service team to help you every step of the way. Their international shipping rates are attractive and that has been much appreciated by our customers. Working with ShipMonk has been a plain-sailing journey. ShipMonk has made it possible for me to run my business remotely from anywhere in the world which I am truly appreciative and grateful for. Cheers,
Toulaish, CEO www.Sleep-Bliss.com

Cons: Honestly, they have organized themselves in such a way that I have not seen any negative points with ShipMonk so far.

"Excellent software!"

Comments: In general, we love working with the Shipmonk software and the support team!

Pros: Very easy to use, super intuitive UI, great color use and layout, especially appreciate the at-risk feature for tracking packages that haven't moved in a while. Awesome support from the team as well! They are open to emails, calls, and are very thorough in their communication.

Cons: Ship mapping is a little convoluted and makes it feel as if the shipping methods available cannot always be fine-tuned to your company's preference.

"Shipmonk has fuffiled orders that my customers made the same day and items are delivered fast."

Comments: Products being shipped for me and being able to cut time from visiting the post office and saving hundreds of dollars from shipping

Pros: Being able to navigate shipmonk to track orders, creating recieving to drop off new items, creating new orders for customers, being able to put an order on hold in case a customer needs to update their shipping information or make changes to their orders. Customer service is awesome and engineers are always available to respond to emails and resolving issues right away. Customers are pleased with how the products are delivered to them with no damages or scratches.

Cons: I just wish there was a mobile app to download so that it's easier for me to stay on top of orders instead of having to remind myself to log in daily

"BAD COMPANY"

Comments: Really BAD company. I would recommend to stay away from. I have been running eCommerce businesses for 15 years, and ShipMonk has been, unfortunately, my worst customer experience with any vendor ever. Every single part of the cycle has been horrendus, horrible, tiring and filled with mistakes from ShipMonk's end. From shipping the products, doing special projects, to receiving wrong prices upfront and explanations on how their pricing working, from doing errors of shipping and errors of constuction. Bad. Bad. Bad. And as with every bad company, LEAVING and STOPPING the relationship has been a very long, tedius and PAINFUL experience. In the end, after I cleared off my billing on the website from our bank, ShipMonk has lied to us, and they still kept that bank connection to us (illegally) and charged us more money than needed and not willing to refund us. A bad company is bad in the beginning - and also in the end, apparently.

Pros: - Nice GUI.
- Willing to take on various projects. Even though, that's same pro is a negative since they do the various projects in a horrendus way.

Cons: - Overpriced.
- Regularly lying about details and pricing.
- Misleading.
- Regular errors in packing the products.

"fulfillment done right"

Comments: Shipmonk took an idea and made it a reality for us. Pastor Box ships quarterly and I’ve heard nothing but accolades from my subscribers. Sure the content will make or break a subscription box, but if the fulfillment process is not executed with care and attention to detail, it would never succeed. My CRM not only “held our hand” as we were getting started (all new territory for us), she’s stuck with us every step of the way. I’m thrilled with Shipmonk.

Pros: comprehensive. mostly intuitive. They thought of everything.

Cons: it's new, so they're still working out some kinks. But they fix everything immediately.

"Really makes my life easier! Just love it"

Pros: The thing that I like the most about ShipMonk is the ability to connect to many fulfillment companies and find the one that has the best price to my customer.

Cons: The thing that I like least about ShipMonk, it that it should have more marketplaces, and be easier to set up.

"Incompetent and Negligent"

Comments: Incompetent customer service. Cannot handle a basic integration request with the most popular ecommerce platform. You have to call the sales team to get support because nobody answers their support phone number. This shows they care less about their current customers and only care about getting new customers. Their incompetence caused me to spend hours dealing their customer service, only to be told I would need to wait yet another day or so for integration, when I requested integration over 1 week ago. To make matters worse, their team refused to answer general questions, input the misplaced orders, or really do anything to help. Steer clear of Shipmonk. Save your sanity.

Pros: It does work and your orders will be shipped at some point.

Cons: Poor customer service.
Zero accountability.
More expensive than comparable options.
Low-skilled tech team.
Cannot handle basic integrations.

"Awesome Service"

Comments: Awesome experience working with Shipmonk! The service is amazing! I was able to focus on sales and engagement rather than spending hours fulfilling orders!

Pros: Very reliable, this allowed me the opportunity to focus on growth and data versus filling orders all day.

Cons: The cost, possibly making options a little more affordable for small businesses.

"Excellent"

Pros: It's easy to use. Moreover, the customer support is really good. The founder himself is very helpful. We had a problem with our end while closing the account and he helped even while exiting. I would any day suggest them.

Cons: None as far as I can tell.

"All good."

Comments: Ease of use. Low cost. Never have to worry about shipping.

Pros: Pretty easy to see all orders, manage them, see their status. I found my account manager and happiness engineer to also really be helpful.

Cons: It would be nice to integrate into accounting software. I don't want to have to go back and forth and manually mark orders as having been fulfilled.

"ShipMonk is legit"

Comments: Good

Pros: ShipMonk made the fulfillment process easy for our company. They were able to help us a several projects and always got our goods to the customers quick. Great dash board too

Cons: Didn’t see any cons except the California store closed on Saturday. But overall this company is great.

"Shipmonk"

Pros: Their software is easy to use and figure out.

Cons: Had some glitches. Kicked me out when trying to implement an order.

"Useful Service"

Pros: ShipMonk is a complete order fulfillment process service. If you're a company that needs a solution to fulfill your orders, this is a good option.

Cons: While their complete services are useful I don't find it completely useful for some companies - especially those that already have a fulfillment department.

"Ship Monk is super helpful!"

Comments: ShipMonk saves me probably 20 hours per week that I used to use for shipping! I'm able to get more done for my customers.

Pros: I love the ease of use with ShipMonk! I can integrate multiple channels and my dashboard shows me everything I need to know at a glance.

Cons: There's nothing I don't like. It's very easy to see everything you need to know, and then some! Great product!

"The best DTC 3PL"

Comments: We trust that our products and orders and being shipped out efficiently and correctly — we are able to set it and forget it and are grateful to have such a reliable extension of our business!

Pros: The dashboard is incredibly easy to follow and navigate through — extremely user friendly and doesn't require much training. You can easily access all product information, shipping cost, weight and tracking information in minutes. It's updated in real time and synced with our Shopify store as well.

Cons: Occasional glitches but customer service is quick to answer and help fix any errors.

"ShipMonk Review"

Comments: We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend [SENSITIVE CONTENT HIDDEN] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can.

Pros: Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items.

Cons: I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare.

"Essential to running a crowing D2C business"

Comments: I've worked with Shipmonk for over 2 years. We switched over during black Friday which could have been a total mess. But the integration was smooth and painless. Ever since then, we love how responsive they are with any issues that rise up. We identify, locate the root cause, fix and move on.

Pros: Love the real-time reporting and routing of packaging. We came from a small 3PL where everything was manual, and we didn't realize how transparent and automated 3PL could be. Shipmonk works with smaller brands but is built for scale.

Cons: As with all 3PL suppliers, their go-to team members on the floor are transitional. This means there's always a ton of turnover with pickers and packers. But this is nitpicking because it's an issue with all companies big and small in this industry.

"Very good platform and reliable service"

Comments: Shipmonk really has helped relieve some important pains for our startup. They took over fulfillment seamlessly which allowed us to focus on other aspects of the business. The special projects team even helped us with the final portion of our assembly at a reasonable rate.

Pros: I like how you can create manual orders within the system. Also like how you can track the remaining inventory quantities of each SKU.

Cons: It would be nice if you had a mobile app because the browser site on mobile is difficult to navigate.

"My experience with ShipMonk."

Comments: I have been able to expand my marketing online efforts because of the load ShipMonk has taken off my team. Sharp processing and efficient options with low cost shipping makes for a great asset to our business.

Pros: I have used ShipMonk for over a year. They have been great for my business. They are efficient in filling my orders and they do it safely and carefully. I recommend them to any business who needs fulfillment services . They have integrated with my Shopify site seamlessley.

Cons: Really nothing has been a negative. The software works on desk top and also on my mobile. All our orders are monitored by the minute.

"Simply very good!"

Comments: We run our logistics for our e-commerce business on ShipMonks fulfillment platform. The GUI is very basic but that's also what makes it user friendly. Simple can still be very good.

Pros: What counts for us is order execution, which is perfect. We have integrated our e-commerce with ShipMonks inventory platform, when we receive an order on our e-commerce platform it goes directly to ShipMonks inventory management platform, which we have access to. We decide on shipping method, and the order is on it's way to our customer. Shipping method depends on destination. When all is set up it's pretty simple to manage. Integrate your e-commerce platform with ShipMonk and you have a fully fledged e-commerce / logistics setup. Customer support is outstanding, if you ever need it. Works very well.

"ShipMonk is the modern answer to fulfillment"

Comments: I would recommend ShipMonk for anyone struggling with fulfillment needs.

Pros: ShipMonk has modernized an otherwise archaic process. They also have an amazing team to support their customers.

Cons: It can occasionally be slows to load but is constantly improving. They seem to take customer suggestions to heart so I don’t often have cons about this software.

"Quality in Operations"

Comments: The experience with Shipmonk and our account manager Joraina allow us to provide great customer service.
I am very happy working with you guys.

Pros: It is very easy to use overall. It is very easy to use overall. It is very easy to use overall.

Cons: The tracking numbers could be added to the order faster and have easy access to tickets or claims opened