--- description: Learn more about Missive price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Missive Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/15/collaboration/software) > [Missive](/software/152884/missive) # Missive Canonical: https://www.capterra.com.au/software/152884/missive Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/152884/missive?page=2) > Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending. > > Verdict: Rated **4.9/5** by 147 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Missive? Small/medium businesses, digital agencies, consulting firms, logistics companies, design studios, e-commerce stores, rental agencies, marketing agencies, law firms, and customer support departments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 147 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Missive - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 18.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: - Free - $14/month - $18/month - $26/month Details: https://missiveapp.com/pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Escalation - Alerts/Notifications - Autoresponders - Business Process Automation - CRM - Calendar Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management - Customer Database - Customer Engagement - Customer History - Document Management - Document Storage - Drag & Drop - Email Management - Employee Database - Employee Photos - File Sharing - Inbox Management - Interaction Tracking - Issue Tracking - Knowledge Base Management - Lead Management - Live Chat - Macros/Templated Responses - Meeting Management - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Onboarding - Real-Time Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Service Level Agreement (SLA) Management - Shared Inboxes - Signature Management - Task Management - Template Management - Transcripts/Chat History - Usage Tracking/Analytics - Video Conferencing - Workflow Configuration ... and 4 more features ## Integrations (20 total) - Aircall - Asana - ChargeDesk - ChatGPT - ClickUp - Close - Daylite for Mac - Dialpad - Dropbox Business - FullContact - Google Drive - HubSpot CRM - Make - Pipedrive - Retool ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Collaboration Software](https://www.capterra.com.au/directory/15/collaboration/software) ## Related Categories - [Collaboration Software](https://www.capterra.com.au/directory/15/collaboration/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software) - [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Google Workspace](https://www.capterra.com.au/software/168389/google-workspace) — 4.7/5 (17484 reviews) 3. [Microsoft 365](https://www.capterra.com.au/software/58688/microsoft-365) — 4.6/5 (14037 reviews) 4. [Front](https://www.capterra.com.au/software/132901/front) — 4.5/5 (286 reviews) 5. [Hiver](https://www.capterra.com.au/software/142975/hiver) — 4.7/5 (146 reviews) ## Reviews ### "Game Changer" — 5.0/5 > **Jeff** | *4 October 2024* | Design | Recommendation rating: 10.0/10 > > **Pros**: The collaboration features are by far the best part of Missive. Being able to assign conversations to team members, save drafts, and comment directly on emails without cluttering the main thread is incredibly useful. It turns email into a real-time, collaborative workspace, which makes team communication smooth and efficient. > > **Cons**: The mobile app could use some improvement in terms of user experience. While it’s functional, navigating between different threads and inboxes can sometimes feel a bit clunky, and the layout is not as intuitive as the desktop version. Additionally, setting up certain advanced features like custom rules takes some time and technical knowledge. > > Overall, Missive has significantly improved how our team handles communication. It's especially great for teams that rely heavily on email and want to bring more collaboration and structure to their inbox. While there are some minor areas for improvement, the app has been a powerful tool for increasing our productivity and keeping everyone on the same page. I’d definitely recommend it to any team looking for a shared inbox solution\! ----- ### "A great product" — 5.0/5 > **Verified Reviewer** | *23 May 2024* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Multiple inbox management, team allocation, integrations and more. Support team is always great, super helpful and responsive for the more quirky issues experienced when using a large amount of inboxes and integrations. > > **Cons**: Calendar for me isn't hitting the spot, but still handy to have access to the calendar in Missive. ----- ### "Great for Email and other channels" — 5.0/5 > **Trent** | *17 May 2024* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: Easy to setup team inboxes, and manage multiple email addresses in one place. > > **Cons**: When commenting on emails that have already been archived, it doesn't automatically to move them back to the team inbox > > Very good. We use it for email, SMS, and WhatsApp communication with customers. Easy to manage communications across multiple contact points, and with a several sales staff working at the same time. ----- ### "Streamlined our chaotic inbox situation" — 5.0/5 > **PRABHA** | *23 March 2026* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: The ability to have multiple inboxes (support, billing, general inquiries) all in one place is exactly what we needed. The @mentions in internal comments make it super easy to loop in the right person without forwarding emails back and forth. > > **Cons**: I'd love it if there were more pre-built templates for common responses - you can create your own, but having some starter ones would've helped initially. > > Honestly don't know how we managed before Missive. Our old system was just a nightmare of forwarded emails and CC chains. Now everything's centralized and everyone knows what's happening. The transparency alone has probably saved us hours each week. Setup was straightforward and support was helpful when we had questions. I am very happy with this choice. ----- ### "Does shared mailbox really well" — 5.0/5 > **Amit** | *11 March 2026* | Internet | Recommendation rating: 9.0/10 > > **Pros**: There are a lot of players in this space, but Missive does one thing (shared mailbox) really well; the collaborative drafts with real-time editing (like a shared google doc) are nice, the comments/discussions on emails are easy to use, the rules are comprehensive, labels with sharing (auto-share to specific users when a label is applied) are neat, and they have apps for each platform (Mac, iOS, Android, etc.) which is much nicer than just a web app. > > **Cons**: The pricing has increased over time. I wish they had free (or lower cost) observer users - there are many cases where we'd like a larger group of users to have access to certain labels (to occasionally lookup something) but can't justify the cost of a license for all those occasionally users. The tasks feature seems clunky (I never understood it so I don't use it). > > Great if you're looking for a tool that does one thing really well (shared mailbox), but if you're looking for all-in-one platforms with fancy AI automations, there are other options. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/152884/missive?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/152884/missive) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data