--- description: Learn more about ScreenConnect price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ScreenConnect Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/15/collaboration/software) > [ScreenConnect](/software/147830/ScreenConnect) # ScreenConnect Canonical: https://www.capterra.com.au/software/147830/ScreenConnect Page: 1 / 77\ Next: [Next page](https://www.capterra.com.au/software/147830/ScreenConnect?page=2) > ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity. > > Verdict: Rated **4.7/5** by 1895 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ScreenConnect? ScreenConnect is used by IT professionals, education institutions, government agencies, financial services, retail businesses, restaurants, and internal IT departments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1895 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Starting Price**: USD 30.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: ScreenConnect offers a free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $29 per month (billed monthly), $24 per month (billed annually) Standard: $49 per month (billed monthly), $39 per month (billed annually) Premium: $59 per month (billed monthly), $49 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Access Management - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Chat/Messaging - Collaboration Tools - Compliance Management - Data Security - Diagnostic Tools - Discussions/Forums - File Sharing - File Transfer - Live Chat - Meeting Management - Mobile Access - Multi-Channel Communication - Multiple Monitor Access - Queue Management - Real-Time Chat - Recording - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Scheduling - Screen Recording Software - Screen Sharing - Search/Filter - Self Service Portal - Session Recording - Surveys & Feedback - Task Management - Third-Party Integrations - Troubleshooting - Unattended Access - Video Chat - Video Conferencing ## Integrations (9 total) - Acronis Cyber Backup - ConnectWise Automate - ConnectWise PSA - ConnectWise RMM - Freshdesk - Microsoft Outlook - Passportal - SmileBack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Collaboration Software](https://www.capterra.com.au/directory/15/collaboration/software) ## Related Categories - [Collaboration Software](https://www.capterra.com.au/directory/15/collaboration/software) - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Meeting Software](https://www.capterra.com.au/directory/30802/meeting/software) - [Remote Support Software](https://www.capterra.com.au/directory/30928/remote-support/software) - [Team Communication Software](https://www.capterra.com.au/directory/31033/team-communication/software) ## Alternatives 1. [Zoho Assist](https://www.capterra.com.au/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.capterra.com.au/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24046 reviews) 4. [AnyDesk](https://www.capterra.com.au/software/149595/anydesk) — 4.6/5 (1781 reviews) 5. [GoTo Meeting](https://www.capterra.com.au/software/163332/gotomeeting) — 4.4/5 (11525 reviews) ## Reviews ### "Great Remote Assist Tool With Powerful Features" — 4.0/5 > **Chris** | *27 September 2024* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: I like that it’s easy to install, the UI is decent and technical. There are tons of features and more than 1 way to do things. Being able to go “backstage” and run commands, manage data, change settings, etc. > > **Cons**: It was a little buggy sometimes but all software has bugs. There are times I wanted features to work or be implemented like remote printing, separate displays into different windows, record a single screen at a time if there are multiple monitors. > > Overall, I like it and I would recommend it. ----- ### "Reliable Remote Support" — 4.0/5 > **Nelson** | *16 March 2026* | Financial Services | Recommendation rating: 5.0/10 > > **Pros**: ScreenConnect provides quick and reliable remote connections that make user support seamless and efficient. The appearance is neat and user-friendly, and it is not complicated to arrange unattended access. Performance is always good, even on low-speed networks. Features such as fast transferring of files, executing commands, and displaying multiple screens are really worthwhile. > > **Cons**: Certain settings hide behind layers or need several clicks to reach. Updates sometimes bring new screen layouts that take time to get used to. How do smaller groups really understand licensing and pricing levels? > > ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices. It cuts down on troubleshooting time and simplifies routine tasks. Some menus still feel confusing, but the software runs fast and works well in practice. Probably, the interface would improve if more users tested it thoroughly. This makes it a solid choice for day-to-day support operations. ----- ### "FRUSTRATING\!" — 2.0/5 > **Todd** | *30 October 2025* | Security & Investigations | Recommendation rating: 0.0/10 > > **Pros**: Not much good to say about ScreenConnect any more. Used to be a phenomenal and DEPENDABLE product but not anymore\! > > **Cons**: ridiculous updates that just break things which have been working for many months or longer is becoming the norm with these guys. Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. Over the past few months also, nothing but connectivity issues with the SC website (NOT to be confused with connecting to remote machines). Sometimes won't connect, sometimes will (this is from various locations and various machines) > > the updates over the past 6 - 8 months, are HORRENDOUS at best\! From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how to disable firewall or defender A/V\! HOW ABOUT SIGNING YOUR INSTALL PRODUCTS SO WE, THE PAYING CUSTOMER, DON'T HAVE TO DEAL WITH YOUR TECH TEAM'S INABILITY TO DEVELOP PRODUCT PROPERLY\!\!\!\!\! 🙄 ----- ### "Strongest Remote Access Tool in the Game" — 5.0/5 > **Lorenzo** | *17 July 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Screenconnect is an incredibly mature product with an expanding set of features and customization that can sometimes surpass other products in the Connectswise stack. Between reliable connectivity to endpoints, support for PAM, and strong reporting, it is my team's favorite remote connection utility. > > **Cons**: Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding. Features are sometimes changed without too much notice, leading to confusion from technical resources. > > Overall, my experience has been very positive. We use Screenconnect to connect to sessions from NinjaRMM and that integration is seamless. Privileged Access Management is not only easy to setup, but offers deep configuration options to allow automatic execution of elevated prompts. Screenconnect blows it's counterparts out of the water, and there is no contest to what tool I would rather use. ----- ### "ScreenConnect can get the job done" — 4.0/5 > **Allen** | *17 September 2025* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: It was easy to use and provided the basics of what was needed to support our machines. It had enough structure to make it easy to onboard. > > **Cons**: It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt lacking. > > ScreenConnect got the job done. That was the extent. It was a nice tool to implement quickly but I do not recommend it for long term use especially if you expect company growth in the future. ----- Page: 1 / 77\ Next: [Next page](https://www.capterra.com.au/software/147830/ScreenConnect?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/147830/ScreenConnect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data