TourSolver Reviews

Ideal for small businesses

Comments: Great, a bit scared at first that we wouldn't be able to use it, we are not tech people, and the last thing I wanted was to get a system that would add more work! But that wasn't the case at all, their team was there, and the thing works; we use it daily and save tons of time.

Pros:

I operate a Garage Door Repair and Installation service in Florida. I grew a lot, and dispatching and scheduling jobs for 20 technicians was difficult. I like that the system lets us do that easily. What I most like about it is: - Drag&drop service jobs from Xls - One-click optimization - Full map view with all routes (to display during morning briefing time) - Modify job schedule based on the team's feedback - Share with the mobile phone in one-click -> we worked with [SENSITIVE CONTENT], who helped us set the system and workflow for our needs. That allowed us to be operational right away (I don't like to read user manuals!). He is still our contact and is fantastic to work with.

Cons:

Daunting at first, with a lot of features and buttons all over the place, but that goes away very fast when the software tech starts the onboarding.

Route planning & optimization

Comments: I can tell that Opti-time’s team is very experienced and is very passionate about their products. We really feel part of the product team as they listen to features requests and implement fast!

Pros:

The software integrates all our business constraints; it is highly flexible. The UI is customizable which improves the user experience significantly.

Cons:

There is not much I dislike about the software.

Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

Comments: Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

Pros:

Lets customers know of ETA's via text and email once a route has been planned.

Cons:

Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

ITSmarts Comments

Comments: Experience have been very good this sales and support

Pros:

About Toursolver Cloud is a solutions very easy to use to implement with final users

Cons:

would be good idea quote by modelo: Geocoding, Territory, Planing, app monitoring, considering that prospects and/or custom other just need part of the solutions and not all of it. Also they need test more de solutions some timer appears some "bucks" that some time is complicate some soon. Finally would be necessary considerer price for LATAM because other competence as beetrack or simpleroute with lower prices confuse market even those companies do not do optimization process just sencuence with out restriction

Toursolver - Electrical inspection

Comments: Inspections are clearly identified and can be easily managed.

Pros:

Software is easy to load work/site visits on and provides a good overall layout of inspections to be completed. Works overall well with google maps.

Cons:

Not easy to add additional stops to existing map. Sometimes google maps takes you to an address close to where you need to go, so you need to double check address before trying to gain access to the address where the inspection is required. Sometimes when the map is optimized, it takes you back to an area close to where you have already been.

An easy way to save time and money...

Pros:

Easy of use (for final user), integration possibilities, strentghness

Cons:

Implementation requires a deep knowhow...

Expert user

Pros:

This software provides the best functionalities coverage and enables a huge ROI in a few months. Its strong customisation makes it relevant in many business cases.

Cons:

Due to its large range of functionalities this soft may be a bit hard to configure and should be reserved to large organizations

North Alpha fully recommends Opti-Time for Agenda and Route Optimization

Pros:

Opti-Time is an easy-to-use optimization software that suits most needs and can be deployed within few weeks. Opti-Time helps on reducing costs and planning efforts. Opti-Time gives full operation visibility for managers and field executives. The software has a lot of integrated constraints and restrictions that can be set to fit any operation requirement.

Cons:

- Setting up the constraints/restrictions to comply with very specific needs is difficult without a qualified expert assistance and support.

Easy to use and ROI guaranteed

Pros:

It allows to optimize the route plan in an immediate and easy-to-use way, granting saving in terms of logistic costs and reducing mileage. It is ideal for delivery staff, sales people and technicians. The new APP TourSolver Mobile increases even more its usefulness, allowing a real team connection among planner and mobile forces.

Cons:

There isn't yet the possibility to geo-localize the resource, even if this functionality results a next implementation of the software

Good program for optimizing routes and communicating arrival time window with customers.

Comments: Toursolver Is a viable route optimization and site arrival time communication tool.

Pros:

Route optimization, time of arrival communication, import data.

Cons:

Is a very detailed and customizable program and requires training and practice to use.

Toursolver

Comments: Dissapointed w toursolver so far

Pros:

It is fairly quick to load info to get map

Cons:

Several items. Can not add stops, street names are very small, can't seem to increase font. can't move stops around.

Not a great system

Pros:

After lots of time with it it becomes easy to use

Cons:

Always needs to be connected to the internet

Toursolver

Comments: getting more comfortable using system

Pros:

Able to map and Locates almost all sites

Cons:

-List of sites does not match the map ''pins'' -difficult to tell which direction your going to start -difficult to find/see street name

Happy to use it!

Comments: I am so happy that Geoconcept (Opti-Time) is now present in the US. TourSolver routing engine has been evolving over the last 10 years and is clearly above the pack.

Pros:

In our line of business, it is essential to be able to cover as many use cases as possible. The 100+ parameters available makes it the only software I tested that model our activity perfectly.

Cons:

I would love more capabilities in reporting, specifically a customizable BI dashboard, like a drag&drop UI?

Lackluster Customer Support

Comments: Customer service is not great. Turnaround is long. It seems support working hours is very limited for Canada Eastern Seaboard customers. We get that the application is hosted and supported from France, but we know that we have to wait for support for a long period, even if it's urgent. We feel there's no urgency.
Tool seems unfinished (e.g. lists are not alphebatized, multiple places to make changes when a user is modified)

Pros:

Route Planning and being able to communicate to the customers

Cons:

For an administrator, the tool is clunky. It seems the modules are programmed separately. Adding a user and setting their mobile seems like 2 different tools.

Toursolver

Comments: So far it has been fine. Still getting used to it

Pros:

I like the allows certain amounts of time for each job and plots on a gant chart

Cons:

A bit difficult to rearrange the calls in the order I would like

White Label Routing APIs

Comments: For our company, the most important was to be able to integrate a routing & planning optimization API within our platform, we benchmarked several solutions, and none got even in close in calculations speed and quality of results on a large amount of data.

Pros:

White label integration of their APIs, recommendations from other companies in the field were what decided us to move forward with Opti-Time.

Cons:

Initial set-up was long as we had to figure out how to best use the countless constraints and possibilities of the routing engine. It is very flexible and sometimes too much so!

TourSolver Review

Pros:

availability of user options that can by customised

Cons:

search bar for adding new addressed not working

Perfect Tool for saving money

Pros:

Easy of use and powerful tool. Customizable.

Cons:

Desired Features like templates based on different bussines

Very valuable software

Comments: Very few routing & scheduling software offers real-time optimization, and only opti-time has an efficient one. Highly recommended for field service calls optimization.

Pros:

Real-time optimization engine that allows call center’s operators to propose/set appointments into existing routes. It is a game-changer to improve customer experience!

Cons:

The set-up of the real-time optimization engine is challenging at first, but their support helped a lot.

Big benefits and low investment

Pros:

Route planning is very easy and does not require previous experience

Cons:

More documentation and examples are required to load the information of the multiple optimization variables

Gets the job done!

Comments: The company that develops this software has over 30-year experience in the field. This SaaS routing software is definitely in the top 3 worldwide.

Pros:

Robust algorithm and routing engine that places more visits than all software I tested in the past (while respecting our business constraints).

Cons:

It could use a simplified business rules process, way too many options for me!

Great product and great team

Comments: We have tremendously increase our tech efficiency with OptiTime.
We work very closely with OptiTime team and they are very reactive.
OptiTime is part of our Service strategy.

Daily delivery circuit in Paris and suburbs between 50 to 100 spots

Comments: Some fields are not yet present in the summary, but we're working on it. Our relationship is trusty and successfull.

Un'esperienza positiva

Comments: Assolutamente positiva, l'implementazione e il supporto ricevuto in fase di scelta e la flessibilità di/scalabilità nell'implementazione delle funzioni

Pros:

Interfaccia utente, completezza dei vincoli gestiti e supporto utente ricevuto

Cons:

Alcune traduzioni in italiano un poco approssimative