17 years helping Australian businesses
choose better software

About RepairDesk

Modern repair shop management software featuring repair ticketing, inventory, CRM, invoicing, reporting, payments and more.

Learn more about RepairDesk

Pros:

Supports online booking widget which can be implemented in user's website or social media. Providing API means, the application can be integrated into other invoicing softwares for example.

Cons:

Some things are easy and intuitive, however, more difficult functions require training before using Repair Desk. Also, it was difficult for my company to integrate with more than one supplier.

RepairDesk ratings

Average score

Ease of Use
4.5
Customer Service
4.7
Features
4.6
Value for Money
4.6

Likelihood to recommend

8.9/10

RepairDesk has an overall rating of 4.7 out 5 stars based on 213 user reviews on Capterra.

Have you used RepairDesk before?

Share your experiences with other software buyers.

Filter reviews (213)

Modesto
Modesto
Chief Marketing Officer in US
Verified LinkedIn User
Retail, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Very Dedicated Staff and Easy to use software

5.0 6 years ago

Comments: To support team,
just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier

Pros:

All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service

Cons:

There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved

RepairDesk Response

6 years ago

Modesto, you are absolutely incredible! Thank you for your kind words & strong vote of confidence. Our support team is really grateful for your understanding, and the entire RepairDesk team is pleased to have given you a great experience with our software. We're excited to continue fostering a healthy relationship with you as we move into the future.

Sean
Director in UK
Consumer Electronics, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Ideal POS for Repair Shops

5.0 4 years ago

Comments: great nothing i can add to this.

Pros:

I like the ease of use and the integrations between my website and this POS. Customers are always commenting that they enjoy the experience of booking their devices in using this much valued RD integration. I like also that RD software engineers are always updating and this is never the finished article and RD is always evolving. Also I love the customer facing display and customers agree to our t+c before the repair commences and see the price of it. It gives me a professional approach and something I can go back to if i need to and show the customer that I made you aware of.......... and you agreed to this with a signature to back this up. The reporting aspect and KPIs is another key part of the RD system. All round its justa great system to use. Backed up by a great team on the help desk especially [SENSITIVE CONTENT HIDDEN] who helps me tremendously if I need help with something

Cons:

yes there are issues and sometimes things go wrong and there are bugs within it that can occur but not anything that I would gripe over. I moved from Repairshopr 3 years ago and when I compare the 2 ? RD are streets ahead of them

Faadhil
Operations Manager RSA in South Africa
Retail, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Must have software for Repair stores

5.0 2 months ago New

Comments: It is definitely one of the better POS systems I have used. Information is readily accessible and easy to understand. With the help of Usama, Fahad and the team, they have made the entire process seem less and have ironed out any initial problems we had. They have also picked up on faults my employees have made which could have been disastrous for my stock keeping.

Pros:

The overall effectiveness of the program. With regards to device repairs and sales. It covers all the bases and makes sure there are no loopholes for employees to take chances with regards to theft. As well as gives me a detailed breakdown of which areas of the business is doing well and which need my attention.

Cons:

Training new employees, it’s a bit daunting for them at first. Due to the overwhelming information that is available. But after a week. It definitely becomes second nature

Mitch
Owner in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

FiXCO Review

3.0 3 months ago

Comments: I like it, but I don't love it. I would like to love it. As they say, love it or maybe leave it.

Pros:

The customer service I have received from [sensitive content hidden] over the last couple years has been impeccable. I have a long history in other business' also dealing with vendors and customer service. [sensitive content hidden]'s customer service skills are a rare gem. RepairDesk is extremely lucky to have her.

Cons:

There's too much confusion with RepairDesk. There are so many things going on with RepairDesk it can be overwhelming. I would like to see RepairDesk simplifed and streamlined. I don't know what that looks like though. The MobileSentrix integration changes over the last year or so have been very frustrating. Photos no longer load etc. I understand the integration changed, but I miss the old way.

Steven
Owner and Operator in US
Consumer Electronics, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

RepairDesk for Franchitti's Fix

5.0 3 months ago

Comments: If there are any kinks or I can't quite figure things out the RepairDesk team is always there to call or email me, even if I cant answer right away. They are accommodating and seem very eager always to upgrade or improve the RepairDesk platform which I particularly like. I don't want to be using something that's outdated or not integrated with current technologies.

Pros:

Very organized and integrated with other systems like PO directly with popular distributor's inventories, integrated email inbox and tracking, customers can see their tickets and be notified of status changes, pay online via a widget on your website, etc. There are truly so many awesome options with this platform that I can't cover in a review. I particularly like integrations with Shopify, or other popular web services to display current inventory levels linked from the inventory management tab in the Repair Desk platform. I don;t have to juggle multiple systems. RepairDesk always fantastically displays KPI's so you can always see how your location(s) are performing. Truly masterclass software with the team to back it up. Having

Cons:

Seems complex at first but upon learning its intuitive and fun to master.

Chris
Owner in Canada
Information Technology & Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Circuit Tree Review

5.0 3 years ago

Pros:

Ticket management and the ability for Customers to view and track their tickets in real time.

Cons:

Having issues with integration with Mobile Sentrix, I made a mistake, but so far it doesn't appear there's anyway to actually rectify that mistake leaving me unable to utilize the integration with Mobile Sentrix like I wanted.

Shane
Owner in US
Consumer Electronics, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

RepairDesk is the only way togo

5.0 4 years ago

Comments: 110% I love RepairDesk

Pros:

Ease of use, Customer Service, The amount of help you get when setting up, Ticketing, POS functionality

Cons:

Deleting some aspects of the inventory such as existing manufacturers is hard todo with out erasing the whole inventory

RepairDesk Response

4 years ago

Hi Shane, Thanks for the awesome review. We're real happy to have Computer Cave as one of our customers, and we love that you're so happy with RepairDesk as a whole. Using our software can be cumbersome at times, yes, but we're always here to help you out with our active support team and knowledge base articles. Give us a shout any time you need help, and we'll be there to take care of everything. Thanks again for everything. You're awesome!

Luis
Owner in US
Computer Hardware, Self Employed
Used the Software for: 1-5 months
Reviewer Source

My Review

5.0 3 months ago

Comments: It's been a rising experience. Coming from Square, we were used to the simplicity of it, but after using RepairDesk for a bit more than a month, it has become better each day.

Pros:

RepairDesk is useful for stores that want to keep track of the smallest item(s) and/or detail(s). If there's any issues, customer service is ready to answer any questions either through a live representative or live chat.

Cons:

It takes time to get a handle of it. Although there's support each step, one learns to use it through practice. Some fuctions are a bit more complicated than it has to, such as checking out a single item or adding a service on the spot, but after one learns how to add them, it becomes a bit easier. I don't like that there are functions that won't work with an extra fee, such as RD phone number.

Sofia
Head of Customer Service in UK
Design, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy to use, effective software

4.0 3 months ago

Comments: Great onboarding team, quick setup and easy to use with lots of different customisable features.

Pros:

Intuitive workflow, customisable, good technical support.

Cons:

Some features are irrelevant to our business but unable to be removed. Email and receipt template editor is not the easiest to use

Sobey
Manager in Canada
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Unbelievably Great

5.0 last month New

Pros:

Features are being constantly updated and customer service is unbelievable.

Cons:

None. Everything has been great so far.

Corey
Owner in Canada
Computer Hardware, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Decent POS and repair ticketing software for start-ups

4.0 3 years ago

Pros:

Software is affordable for new start-ups. Easy to learn. Built-in SMS system is awesome for updating customers on service tickets. Decent inventory tracking

Cons:

The interface is a little clunky but usable. No printing support for Apple computers! You have to download a PDF and then open it up in another program to print while customer waits. No support for Apple Air print when using iPad as POS.

RepairDesk Response

3 years ago

Hi Corey, Founder here at RepairDesk and thank you for taking the time to provide us your feedback. I've checked with our product team and we do offer print support to Apple users that are using an iMAC or iPad. If you're using an iMAC we would recommend you to use Epson Tm-m30 and if you're using an iPad we recommend Star TSP 6500 ii Please visit our recommended hardware page for more information and if you need additional help please reach out to our customer service.

Antony
Owner in US
Consumer Electronics, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Cellpros feedback

3.0 3 years ago

Comments: Good concept but some hard to use steps , difficult to understand some areas , wish we could have a done for you concept we can them manage

Pros:

Great feature set and marketing and sales leads

Cons:

The complexities of inventory management and tracking of sales , register is difficult for us, sales go missing or are not counted

RepairDesk Response

3 years ago

Hi Antony, Founder here at RepairDesk and we are so sorry that you had a poor experience with our inventory and cash register module. Your satisfaction is invaluable to us and I'm happy to work with you and your team to learn more about your challenges so we can improve the platform. Lastly, we do have option for integrated SMS and our software integrates with Shopify & WooCommerce.

Ben
Owner in US
Computer Hardware, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Repair desk POS

5.0 4 years ago

Comments: Overall after getting through learning it, it was worth it in the end. This covers so many aspects of the business, it’s really the only softwear we will ever need.

Pros:

The softwear covers all bases and is still being improved as the market changes.

Cons:

It takes some time to learn and train to the employees.

James
Owner in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

More than just a POS Solution!

5.0 2 years ago

Comments: 10/10 Stars. These guys are always listening to user feedback and continue to WOW us daily!

Pros:

RD was very easy to implement. The onboarding process was excellent with personalized assistance along the way. While it was very intuitive, when we imported data from our previous system the RD Support jumped in and helped us correct immediately. More than just point of sale. RD offers incredible communication tools, inventory management, eCommerce integrations, payment processing... They're truly the one-stop-shop for our cell phone/tablet repair, sales & accessories store software needs.

Cons:

Overall everything was great. Main cons/concerns - as with any software - bugs creep up from time to time. Not everything flows with the Shopify integration, but the team is on it. For me the biggest difficulty is the Sales Tax reporting isn't as intuitive as I'd like (Mainly just lacks showing labor charges in an easy to see format)

Ryan
Director of Operations in US
Consumer Electronics, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great decision for our business

5.0 4 years ago

Comments: We’ve been using it for approximately 3 weeks now. It was a wise decision making the switch.

Pros:

The ability to track tickets, inventory management, and reporting.

Cons:

Nothing that I have come across yet. I really value all the features.

RepairDesk Response

4 years ago

Hey Ryan, Thanks so much for a great review! We're really glad to know that just 3 weeks in, RepairDesk has captured your heart. We've worked long and hard to make sure our system is perfect for our customers. Our team is always coming out with new features and improvements, and if there's anything you'd like to see, you can always get in touch with our support team. We'd love to hear how we can make the system even better for you.

Deborah
President/CEO in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best POS Service for Repairs

5.0 6 years ago

Comments: I have been a RepairDesk customer for over 2 years. I used other service providers previously but RepairDesk outperforms them all. Its easy to use, tracks customer and inventory efficiently, manages transactions and reports effectively and the customer service team is ready and able to assist with your problems and needs. I highly recommend RepairDesk.

Pros:

Structure, customer and inventory tracking, integration with other apps and services, reports and ease of use

Cons:

some features on the app is not available with android devices

RepairDesk Response

6 years ago

Hi Deborah, Thank you so much for a great review! We're really glad to learn that RepairDesk has been able to satisfy your needs and that you highly recommend it. We're always working towards improving our software to provide the best experience to our customers, and it's great to learn that our efforts have had a positive impact on you and your business. Thank you for putting your faith in RepairDesk. You're awesome!

Nesan
Consultant in Australia
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Best customer service from any cloud based software service provider I've experienced

5.0 3 years ago

Comments: Before RepairDesk, we used tried many similar platforms none seemed to fit our needs/were able to be adjusted to our requirements. Repairdesk was flexible enough to give us all the functionality we needed and some, even though our businesses isn't a mobile phone service store. Covers all bases from daily POS, repair ticket creation - customer automated notifications and sales reporting - far better than the off-the-shelf retail software we were using before hand. Well worth the pricing and time required to onboard/deploy it. The support team is by far the best I have ever experienced, they jump on live chat at the drop of a hat - provide complex dev support with no complaint and have always resolved any questions we have had.
Stellar effort - truely the benchmark for A+ service - [SENSITIVE CONTENT] in particular have been great.

Pros:

Ease of Use, Broad functionality, Better than expected Customer Support, Price-point

Cons:

Time to implement - but partially down to the archaic software we had + bending of the product for our unique requirements we required

Roy
owner in Netherlands
Used the Software for: 6-12 months
Reviewer Source

very solid and easy to use

5.0 6 years ago

Pros:

i like that i can let me customer sign in on a iPad. make a ticket just pick items from the list of services or stuf you add. and in just a few clicks i get everthing that makes my life more easy. invoice, stock control. money wise

Cons:

i dont like it that repairdesk keeps changing my excel sheet item numbers. the item numbers get geberated by my website and this way i get groups of items like i want them. but after uploading to repairdesk it changes... (could be that i am doing something wrong, did not write the team a ticket yet,,,)

RepairDesk Response

6 years ago

Thank you for being an awesome customer Roy & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. If you have any particular concerns, you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you.

Scott
Owner in Canada
Consumer Electronics, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Working Minimum Viable Product

3.0 3 years ago

Pros:

Easy to use and figure out, training new staff is simple

Cons:

Integrations are terrible. Integrated with two suppliers, but if hinders purchasing from them unless you are using it in the only one way that RD is designed. Zero app support for iPad and 2 tax jurisdictions and seemingly no interest by RD to actually resolve it. Updates are released randomly and without warning. Hope that they don’t screw with any features you use as they may change or disappear without warning. RD 2.0 was promised Q2 2021 since they weren’t fixing some other issues, nothing released as of yet

RepairDesk Response

3 years ago

Hi Scott, We are so sorry for the inconvenience caused and It sounds like our integration with suppliers missed our quality targets! We are in the process to re-rewrite the integration with MobileSentrix & Injured gadgets which will be released in RepairDesk 2.0 early next year.

Javed
Proprietor in UK
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

A very good programme I recommend it to all the shops repair phones And the computer

5.0 7 years ago

Comments: Customer data details of booking items and re-checked in the future

Pros:

Easy booking in and log into customer details and keep the data Easy to upload mobile phone details problems and prizes just a few clicks everything come on the main screen mainly in the future you can check what we repaired on the particular phone the customer

Cons:

Easy booking in and log into customer detailsEasy to upload mobile phone details problems and prizes just a few clicks everything come on the main screen

RepairDesk Response

6 years ago

Thank you for being an awesome customer Javed & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

Heman
Business Advisor in US
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A Quick & Successful Store Launch Made Easier

4.0 4 months ago

Comments: I selected RD because it has a solid, overall business capability for running my computer & phone repair store. It's been very dependable. Customer support is excellent.

Pros:

Broad spectrum core functionality that makes a repair-based business doable on solid footing. Extra power is quickly available via integrations to extend core capabilities.

Cons:

Complexity. But power comes from having many options in features and capabilities to choose from. It's a trade-off.

Alex
CEO in US
Consumer Electronics, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Serious repair stores need this

5.0 4 years ago

Comments: Great

Pros:

Support support and support. Makes life easy

Cons:

Nothing is perfect in this world but RepairDesk comes close for repair stores. Anything that we don’t like they update it and make it such that we like it.

Alex
Owner in US
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Excellent software for the price

3.0 3 years ago

Comments: With anything you will have bumps along the way. It may have to gonto a different team to be resolved. But they are willing to do the best they can or tell you it can not be done.

Pros:

Being able to consolidate customers and inventory items in place is awesome. And being able to customize fields and link parts to a particular repair is a time saver when checking in. And love the Customer facing display for clients to enter contact info.

Cons:

Some processes are difficult/hard to find. Suck as adding a new device. You just about have to do it in 2 different places, and if it doesn't match your integrated vendor then it will not link.

Brandon
owner in US
Consumer Electronics, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Has kinks, but overall the best thing I have used for my business

4.0 6 years ago

Pros:

prompt response by team to fix issues. The work flow is great as well, lots of features (see below though).

Cons:

buggy and a lot of features are half baked. When bringing to teams attention, they are responsive though and want to improve.

RepairDesk Response

6 years ago

Hello Brandon, Thanks a lot for your review. We're glad to learn that your experience with RepairDesk has been a great one. Our team is always at the ready to learn how we can improve RepairDesk for our loyal customers, and any feedback you have for us is always highly appreciated. We hope to continue bringing the improvements that you would like to see so that RepairDesk remains the best choice for your business. Thank you once again for being a great friend to the RepairDesk team!

Jeff
Owner in Canada
Computer Hardware, Self Employed
Used the Software for: 6-12 months
Reviewer Source

RepairDesk it THE best solution for electronic repair shops.

5.0 3 years ago

Comments: Mind blowingly positive. Their customer service is top notch. Responding to inquiries and fixing any glitches I've found has been near immediate. Their support, and the community of other users is just fantastic. The actual software itself has so many handy features and obviously is directed at repair shops.

Pros:

The first thing that brought me over was the clean UI of the POS. MobileSentrix integration was next, and the Appointment Calendar & BuyBack widgets for my website sealed the deal.

Cons:

Every piece of software has room for improvement, and lots are lacking features. With RepairDesk... it's hard to pinpoint something. There are sometimes minor glitches, but any that I've found and reported were fixed within a day or two so... I can't even gripe about anything right now.