HelpCrunch Reviews

The software that really helps

Comments: HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Pros:

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Cons:

There is nothing I can list here :) Like... really nothing :)

Good but app can be better

Comments: I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect.

Pros:

I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base.

Cons:

I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)

Web software ok. Mobile app non-functional. Service non-existent

Comments: Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Pros:

It was reasonably easy to install, although took a while to configure.

Cons:

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Great for customer care and chat

Pros:

Bring able to keep all customer communications together in one place

Cons:

Nothing. It all has worked perfectly. And when it didn't customer support were quick to help

Sales Acquisition and Retention With HelpCrunch

Comments: Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

Pros:

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Cons:

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

Great platform to directly connect with customers

Comments: So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!

Pros:

I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.

Cons:

It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Comments: The best option for small businesses

Pros:

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.

Cons:

Sending verified emails from our own domain would be good to have. However, support agents say it is coming.

The Intercom Slayer is Here

Comments: We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable.

Pros:

What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed.

Cons:

Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base.

Solid, stable and easy to use platform

Comments: We have increased the speed of our customer support team, happy customers and happy support agents.

Pros:

Bugs free Easy to setup Affordable Stable and reliable Support Team Trustworthy

Cons:

Lack in some integrations to extend functionalities and integrate with CRM's.

Excellent Software With All the Bells & Whistles Included

Comments: Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along.

Pros:

I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost.

Cons:

The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool.

HelpCrunch Delivers Without the High Costs

Comments: Our team has been able to provide faster and more efficient customer service since making the switch. The savings on operational costs have been significant too.

Pros:

The AI editor is a lifesaver. It helps us quickly deal with common queries and frees up our team to handle more complex issues. Plus, transitioning from Intercom was smoother than expected—no headaches, no data loss.

Cons:

Would love more flexibility with the automation rules.

Great live chat and email marketing software

Comments: Our whole support team uses HelpCrunch to chat with visitors and customers. We've checked many alternatives before, and HelpCrunch ticked all the boxes for us in terms of features. The price was the lowest when we last checked, so I have no problem recommending it to others.

Pros:

- Having all the features we need in one platform - The chat is great, both feature-wise and in terms of its looks. I've never seen a software that offers that many customization option before. - Emailing our existing users and checking reports - Tracking performance of our agents is super easy - Pretty low pricing - Great support team

Cons:

We've faced some minor bugs during our time using the system, but those weren't really crucial to our performance and HelpCrunch team was pretty quick to address and fix bugs.

Amazing software!

Comments: Great overall experience.

Pros:

As a transfer from Zendesk, helpcrunch is super user friendly and easy to use. It didn’t take us long to implement and start using.

Cons:

Nothing yet! We like all the features and supper is great.

The rising star of customer support software

Comments: I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair.

Pros:

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Cons:

Still some features are missing, but these are on the roadmap. For instance I am waiting for custom domains and auto message for incoming messages to the shared inbox. But I really miss the possibility to switch between different accounts on web and mobile.

Ever-improving, powerful alternative to Intercom

Comments: Great customer service, willing to listen to any and all requests.

Pros:

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

Cons:

I've been a customer for a couple of years and it was originally a more simple Chat solution but now they have developed and extended their platform with other features.

Started on the free plan, now on all-in-one premium plan

Comments: We used another support SaaS and separated from it because of some security issues. This one has no major vulnerabilities - at least I did not find info on the forums.

Pros:

The biggest differentiator is the support team. Always available, attentive and professional. Thank you guys a lot!

Cons:

Been using Helpcrunch for over 6 months, haven't noticed anything substantial. Sometimes though the system doesn't work well when we're on a slow Internet connection

Nice pricing options and supports migration from previous tool

Pros:

It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website.

Cons:

No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features.

Live chat for support

Comments: Implementing HelpCrunch saved us a lot of time and efforts being able to manage many more tasks with fewer support teammates

Pros:

Awesome live chat software for support team with lots of cool features: - chat notes - chat ratings - in-app messenger - automated and manual messages

Cons:

I have literally nothing to complain about, everything works great and we rarely face any bugs.

Good priced chat platform with great support

Pros:

We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands.

Cons:

Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment.

All in One Solution for your Customers

Comments: I am so thrilled to use this app. We were looking only an email marketing tool and with this app - we received just more - chat, helpdesk and email automated marketing tool in the same time.

Pros:

I like the chat system and especially is how easy is to send email or message to customers. Also, there is a lot of pre-made templates that can help you with faster and better respond to clients. It is not just a chatting system, it is more - it could be an email marketing tool and help desk at the same time. Also, design and user experience is on other level comparing to similar tools.

Cons:

The only issue that I could find that when sending an email - email is signed by help crunch organization instead of a company. Maybe there is a way to change this - but I could find that setting.

Run your business with Helpcrunch

Comments: I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function. I also love that I have can access previous conversations with customers without scrolling too much. Also love the customer support , every time I have a question someone comes back to me within 5 minutes. Truly bang for the buck.

Pros:

The search/filter function and the color coding of conversations.

Cons:

I wish I could easily edit and remove uploads on chats.

Best Intercom Alternative

Comments: I started out on the free trial and loved it. Ended up getting one of their deals and stopped for a little while because our company was going through some issues. As we got back up, I bought an LTD and am so happy to use them again!

Pros:

They have every function you need and are constantly adding more features

Cons:

I wish the widget had more features to customize the view. Such as the company logo

Faster task solving tool and excellent in-built notes

Comments: We needed the live chat tool but we get more, the extended client's database. Notes is an amazing option to pass the info from one manager to another.

Pros:

The app is very easy in use. It did not get a long time to learn all the functions.

Cons:

We placed our logo on the chat header but it looks too small and there is no option to increase the image

All in ONE! Best Tool for Customer Service!

Comments: Easy to connect with customers and support them well, and can track the tickets and
chats easily. Love the customer tools available in HelpCrunch

Pros:

User friendly, Easy to use! Great User interface. Best for beginners and advance users. Basic need meet all! Real time chat features, Reasonable price for starting up companies. and it helps you with your leads and products. Integrations available with third part programs

Cons:

Not at all. just wan to have more integrations with other third part programs.

Competitively-priced ticket sorting system and awesome live chat

Comments: We've researched many alternatives to Zendesk and HelpCrunch turned out to be the most competitive competitor. I'd recommend trying it out, they have a free plan which we used for some time.

Pros:

We switched to HelpCrunch from Zendesk. Firstly, the main reason was the price - it was 3 times more affordable than the Zendesk plan we were on before that. After 1 month, with HelpCrunch we also come to appreciate in-app messages: the main contract of the month signed after a conversation in the chat with a client.

Cons:

We faced some issues while switching and it took us some time to migrate from Zendesk to HelpCrunch tool