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About Lucidchart

Our online diagramming application makes it easy to create and share workflow diagramss.

Learn more about Lucidchart

Pros:

Being cloud based give lucidchart a leg up on some of the other diagramming programs i've previously used. It integrates easily with confluence which is important for my documentation.

Cons:

The Lucidchart layout feels a bit dated, like something a decade or two behind times. However, being this is the most frustrating thing about the software, I'll take it.

Lucidchart ratings

Average score

Ease of Use
4.4
Customer Service
4.3
Features
4.4
Value for Money
4.4

Likelihood to recommend

8.6/ 10

Lucidchart has an overall rating of 4.5 out 5 stars based on 2,143 user reviews on Capterra.

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Filter reviews (2,143)

Joseph
Joseph
Business Platform Owner in US
Verified LinkedIn User
Financial Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

A dream compared to Visio

5.0 last year

Comments: Lucid has been a pleasure to work with, they incorporate the latest features and are constantly improving the product. They also provide excellent support with great resources and excellent training for the products.

Pros:

I like the ease of building flows and drawings. All the tools are readily available and visible and intuitive to work. I especially love the templates and the breadth of areas they cover.

Cons:

It takes users a little bit of time to become proficient with the interface as most are coming from tools like Power Point and are not used to moving the canvas along with moving objects. Once this is overcome the tool is a breeze to use.

Alternatives Considered: Visio

Switched From: Visio

Reasons for Switching to Lucidchart: Visio provided more features at a similar or lower price point than licensing Visio Professional

Verified Reviewer
Verified LinkedIn User
Insurance, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Very useful chart creation tool

4.0 5 months ago

Comments: Overall very pleased, I only use it when for very specific purposes but when I do find a suitable task, Lucidchart is the way to go.

Pros:

The ability to create very visually interesting and useful charts to convey ideas and present decision trees. It is far easier for the specific goal of flow charts and decision trees, especially compared to powerpoint which I previously used. Also easy to export diagrams to PDF or as images

Cons:

The control isnt always very intuitive, like I wish there was a style method to make the entire chart or diagram in a consistent design. Or maybe enforcing a grid structure if desired. Sometimes rigidity could be good. This may have existed but I did not see it intuitively.

Verified Reviewer
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Lucidchart review

3.0 7 months ago

Pros:

It is available for free to use for students and it offers very creative ways to visualise and help mr as a researcher to organize my ideas in a meaningful way and identify gaps and bottlenecks

Cons:

one area that I think could be improved is the user interface because at some times it feels cluttered and overwhelming. Simplifying the layout and making key features more accessible could enhance the overall user experience. Also, i have noticed that the performance can slow down with larger or more complex diagrams, which can be a bit frustrating and impact productivity.

Amber
Retail and Purchasing Specialist in US
Maritime, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Lucidchart for the win!

5.0 3 months ago

Comments: Fantastic! I cannot recommend enough. I was introduced to it through LEAN training and man oh man has it changed the way I do things. When processes get bogged down, I go to Lucidchart and map them out. This allows me to track wasted effort make small improvements with my team -- and the process map is its own road map!

Pros:

Lucidchart is an incredibly valuable tool for productivity and efficiency -- without sacrificing the human element. We use process maps a TON in my org, and Lucidchart makes it so simple!

Cons:

There's a small (and I mean really small) learning curve to figure out how everything is supposed to work, but it's pretty straight forward and their tutorials are great.

Mohammed Abdul
Strategy Advisor in UK
Government Administration, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Lucidchart your heart out!

5.0 9 months ago

Comments: Love it! I've gone back to this time and time again and this has never disappointed

Pros:

A fantastic website which allows you to use different functions to create various documents and diagrams. I have created multiple documents such as Strategy alignment chart and it didn't take long at all to do it.

Cons:

This does have a limit of 3 live documents per free user. Increasing will certainly bring more people to use this.

Aniruddha
Operations Support in US
Mechanical or Industrial Engineering, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Build Processes the Lucid Way

5.0 5 months ago

Comments: Wonderful experience using this tool to build my process flows faster and easily with simplistic structures for my manufacturing processes and standardize them across orgs.

Pros:

The easy but advanced level of functionality compared to MSFT Excel which helps me create my process flows in a more enhancing manner which are easy to understand for my users.

Cons:

Some times the templates are too confusing and have a hard time formatting them in the manner I want.

Alternatives Considered: Visio

Reasons for Switching to Lucidchart: Lucidchart was a cheaper deal and within our budget range plus it provides a different user interface approach which is restricted in Visio, like the team editing function.

Andy
Digital Marketing Executive in UK
Primary/Secondary Education, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Perfect for projects

5.0 5 months ago

Comments: A useful tool that has helped create logic flow.

Pros:

The ability to create large scale flow charts in a single screen.

Cons:

Some of the user experience could be made easier.

Warren
HRD in UK
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great Product

5.0 8 months ago

Pros:

i like you can upload an staff list into the system and it will create the org chart. I also love the drag& drop as it makes life easier when creating floor plans

Cons:

nothing really, I like the product it does everything we need at a fraction of the cost compared to visio.

Abhishek
IT Infrastructure engineer in UK
Computer & Network Security, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Best Diagramming Tool

5.0 5 months ago

Comments: Best tool available in the market to Draw diagrams , great tool to draw diagrams for meetings , product demos .

Pros:

Best tool to create diagrams and flowcharts , Super easy UI , Ability to do draw multiple diagrams and charts.

Cons:

Basic versions have limited functionality , Some key figures are missing for Network diagrams

Mariia
Software Engineer in Canada
Computer Software, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

My go to tool for diagrams

4.0 5 months ago

Pros:

Very appealing UI, encouraging to explore the tool, easy to start using the tool

Cons:

the only downside is limitations around objects in one file with free plan, but it is still enough to explore the tool capabilities

Joe
Associate Professor of Law in US
Higher Education, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

With zero doubts, Lucidchart is the most intelligent product for diagramming.

5.0 4 months ago

Comments: Lucidchart allows us to use intelligent tools to create diagrams and charts which has been a key game changer. The experience working with Lucidchart has been very rewarding to us. It makes it easy for us to create all sorts of diagrams and charts that help us visualize our ideas and plans to keep our work streamlined.

Pros:

One of the things i like most about Lucidchart is how easy it makes it to create charts and diagrams through drag and drop instead of programming. I also love how Lucidchart had a multi-user workspace that makes it easy to collaborate and work together with others when diagramming. Lucidchart has also impressed me with the AI diagramming tools which makes ot easy to create even the most sophisticated charts. It also had readymade templates that gave us a big head start when onboarding.

Cons:

Lucidchart has impressed in all areas. We have been fortunate not to have anything that is not liked.

Rebecca
Rebecca
Design and Sales Manager in US
Verified LinkedIn User
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Mapping diagram ideas into reality with Lucidchart.

5.0 6 months ago

Comments: Lucidchart is giving us an easy time creating visualization diagrams which makes it easy to understand the data at hand. It has been a very successful experience with the Lucidchart AI diagramming tools that allows us to give our diagrams stunning look.

Pros:

Lucidchart has a collaboration workspace that allows our team to work together on creating visualization diagrams. The AI diagramming tools help create diagrams with stunning visuals. There is a dedicated customer support team who shows great concern and handle our requests professionally.

Cons:

No cons for Lucidchart. It has impressed us in every possible way.

Walter
Walter
Adviser in US
Verified LinkedIn User
Higher Education, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Diagram planning

5.0 6 months ago

Comments: The artificial intelligence technology included in Lucidchart makes everything easier to do, eliminating hours of work and reducing long processes that sometimes became boring

Pros:

By importing data, it is easier to create a diagram with real information and have a well-understood visualization. I can create diagrams as a team in real time to organize the information with my colleagues and have maps or diagrams in record time. The pre-designed templates make everything easier to do and I can have a broader inspiration and with the help of artificial intelligence

Cons:

I can't say something that I dislike because I have never disliked anything

Ian
Ian
system technique in US
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Diagrams with artificial intelligence

5.0 5 months ago

Comments: Creating diagrams through Lucidchart saves me time and the final work is well done with the import of data that is well captured and a better organization of ideas to show

Pros:

Personally, creating diagrams was a topic that I was lazy to do because I couldn't unite the ideas I wanted to demonstrate through diagrams, so when I discovered Lucidchart it was the best thing that ever happened to me. I've been using it for years, where it has given me the simplicity of creating any type of diagram in a very correct and simple way. Also, the option of creating diagrams in real time with other people is the best, since we can help each other.

Cons:

I don't dislike anything, on the contrary, I like everything and it has been wonderful for me

Brandon
Brandon
Sales Specialist in US
Verified LinkedIn User
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Lucidchart is great for generating visual representations

4.0 10 months ago

Comments: Each member of my team can contribute to data visualizations in real time thanks to Lucidchart's built-in collaboration features. As a team, we can create data visualizations like charts and graphs, and everyone can see each other's changes in real time. This facilitates group input, reviews and approvals, as well as detailed explanations.

Pros:

One of the software tools I use at work is Lucidchart. It helps me draw data systems diagrams, which in turn helps me describe, organize, and convey data engineering work to my colleagues.

Cons:

Despite Lucidchart's diagramming templates, I've always felt that they fall short when it comes to most of the charts and data process maps we've created with Lucidchart. And that's how it's always been: many data graphs are completely hand-drawn.

Bekee
Developer, Consultant in US
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Good for most needs

4.0 10 months ago

Comments: It's an excellent tool for presenting documents and tracking project requirements with outside contributors.

Pros:

Over a year ago, I used only Lucidchart for wireframing, process flow diagramming, and creating site maps for new website projects. The process flow diagramming and site map features and templates work really well and meet my needs more than other tools I've tried.

Cons:

There are better wireframing tools than this one, and I switched to using a different online service in the last six months. I am trying to remember if it has templates to kickstart a project, but I found the implementation of creating unique wireframes/screens to be cumbersome enough to look elsewhere.

Humashankar
Project Manager in US
Computer Software, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Lucid Visualizes

5.0 10 months ago

Comments: A must-have tool for any team looking to elevate their communication and collaboration.

Pros:

Lucidchart has converted the way we visualize and communicate complex ideas. Its insightful drag-and-drop interface makes it easy to create stunning diagrams, flowcharts, and mind maps. The teamwork features allow our team to work together in real-time, making feedback and revisions a value add. Plus, the enormous library of templates and shapes means we can start creating instantly.

Cons:

Not really a finder of dark side of things

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool for diagrams and documentation

5.0 12 months ago

Pros:

The ease of use. The many advance features with layers etc. Easy to collaborate on diagrams as well. Possibility of integrations with API.

Cons:

Default styling/design of diagrams could look better. It would be great with some templates/styles that looks modern out-of-the-box. That said they are still doing better in this area than many other similar tools.

Alternatives Considered: Visio

Reasons for Switching to Lucidchart: Works in a browser. More features and API.

Daniel
Daniel
System engineer in El Salvador
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

Where function meets style almost perfect!

5.0 last year

Comments: Stands out as a sophisticated tool for diagram creation, excelling in both functionality and design. With a few refinements to collaborative aspects, it could achieve an even more refined user experience. A solid 8/10, highly recommended for those seeking a visually appealing and functional diagramming solution.

Pros:

the app impresses with its seamless integration of functionality and design. The user experience is characterized by an intuitive interface that facilitates efficient diagram creation and collaboration.

Cons:

There's room for enhancement in terms of collaborative features. While the current setup is effective, expanding collaborative capabilities could further elevate the app's utility for teamwork.

Akarsh
DevOps Engineer in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

One of the best web application for graphics as well as overall product.

5.0 last year

Comments: Really when i design a architecture on that time with Azure i am able to paste the logo and that my product so efficient and productive.

Pros:

The Lucidchart comes with a free and it was available for everyone, when it comes for enterprise version , they provide several things like save multiple project with a single account and one admin should able to add the users and delete the users. The most likely part is the Smooth UI and able to identify Logo.

Cons:

Overall Cost which comes as main factor but the UI is really so amazing,

Juan Pablo
Juan Pablo
CEO in Colombia
Verified LinkedIn User
Financial Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Lucidchart Positive Review

5.0 last year

Comments: Great experience, its lightning years into the future compared with other diagraming tools.

Pros:

Lucidchart is a great tool for diagraming and processing visual conceptualization, its drag and drop capabilities make it extremely easy to use and understand.

Cons:

Lucidchart’s freemium plans could broaden the scope of users and user base currently using the platform, this to improve connectivity and shareability of docs created in the platform.

Verified Reviewer
Verified LinkedIn User
Management Consulting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Capterra Lucidchart Review

5.0 last year

Pros:

Everything - it's functionality, design, and variability in options!

Cons:

There isn't anything I can think of that makes Lucidchart a con.

Laura
Project Manager in US
Consumer Goods, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Intuitive and Versatile

5.0 4 months ago

Pros:

Lucidchart is a powerful tool for creating diagrams and visual workflows. I love how intuitive and easy it is to map out complex ideas with its drag-and-drop interface and vast shape library.

Cons:

Some advanced features can feel a bit clunky, and collaboration tools could be more seamless. Overall, it's a great tool for visualizing processes efficiently.

Salina
Director in New Zealand
Higher Education, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great free version

5.0 3 months ago

Comments: I use the free version due to it costing more than i will get use from, but this version gives enough features to do a good few charts before needing to purchase

Pros:

great templates to use. It made chart making quick and easy. The end designs looked professional

Cons:

The costs of the paid version/ It was not value for money for the amount of charts i was making

Andrea
Andrea
Amministratore in Italy
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Lucidchart is with us

5.0 last year

Comments: We use for software teams about describe with diagrams data structure, flowchart anche free schema. And we can work together with focus and speed

Pros:

Function of import is very very rich from picture and text to, SQL, scv, and other

Cons:

Sometimes you loose the way because so much feature