DNS web content & security filter for business that blocks malware, ransomware and phishing + provides advanced web content control.
The platform is very easy to use, simple interface easy to navigate.
I cannot seem to get it to show the same list of blocked attempts in the email. I can only get a block count by category along with a unique domain count.
Filter reviews (258)
Safeguarded my web browser
Comments: For several years, WebTitan has supported us with a reliable web filtering tool that has served us well. We're confident that it's blocking and slowing traffic as we've set it up.
Quite easy to set up, clients were quickly migrated from the old operation, and new clients were quickly onboard ed. The monitoring functions are simpler to set up, and the data is displayed in a far more appealing manner. The ability to stop advertisement domains is part of content filtering; sure, this doesn't capture every ad site, but it's enough to make a difference. The greatest thing is that there is no charge for assistance. Any proposal I've made has received swift feedback and resolutions.
It's not as easy to install as I thought, but once it's up and running, it's a job well done. The impressive infrastructure, technologies, and support services, as well as the fact that it is cloud-based and has a strong product roadmap. We would not hesitate to suggest them to other businesses. Misclassified pages are also being blocked although they shouldn't be. The website could use some updating and improved organization.
No IT staff - need to still monitor end clients this is for you
Comments: All positive - I love that we spoke to real people, no phone tag. They have been nothing but responsive when we installed and created our account. Very positive and I highly recommend them!
We have used similar products but they kept changing the product and increasing the cost, they would have no customer support and you could not even email them. WebTitan has excellent support and service, they helped us set it up, configure it, and install it. They are super responsive on email their products works for exactly what we want it to do. It was the best solution for us to monitor some end clients without limiting the rest of the network or having something we could not easily access. For us it is the prefect product, something non-IT staff can set up monitor and use daily to limit risks by a completely open internet policy. This was exactly what we needed!
My only gripe would be that the install for the OTA product is a little tricky to install. Not super hard but an app or something that is easy would have been preferred, so it kind of makes a one man band kind of set up. Of course, we could have installed it on the whole network but that was what we were trying to avoid a complex install that only our network people could really set up and deploy.
Not works as announced
Comments: WCCP integration
The top feature for us was the integration with Cisco ISR. It is really easy to switch on/off webtitan without affecting the user: Just an access list membership in wccp configuration does the trick.
Integration with AD does not work. Unless you push some agent to the client, the product does not consistently work, neither by static IP nor by any other means.
5 years ago
Hi Jesus, Thanks for your review of WebTitan. I'm disappointed to hear that the solution didn't deliver as it usually does with our other 7,500 customers. Our AD integration works very well when you use our agent - this has been developed further over the last two years. We should try again. I've asked your account manager to reach out. The product will work consistently for you once we get the set up sorted, Kind regards, Dryden Dryden Geary, Marketing Director, TitanHQ [email protected]
Top Notch DNS Filtering
Comments: There was no pressure to purchase the software. The trial started out for a week and one email to rep to see if we could have more time and before we were off the phone it was extended to a month. While headquarters is not located in the USA, have had no issues getting a hold of a live person to talk to. Great company to deal with.
Documentation is step by step. If it isn't in the documentation calling support quick and easy. Before purchasing the software I used the trial. To test support, called in and told them I was just evaluating the software and had questions. They didn't hesitate to answer any and all questions. Being able to talk to the ones that deal with the software daily and pick their brains was excellent.
Honestly, nothing to complain about. Switched from another software DNS filtering that didn't work and spent more time troubleshooting, switching to WebTitan was a dream.
4 years ago
Jason thanks a million for your kind WebTitan review and I'm delighted that our DNS filtering has been "Top Notch" for you. Cheers for the shout out for the support team - I'll pass on the good news, they'll be chuffed. Welcome on board! Dryden Geary, TitanHQ
Comments: My overall experience has been positive. There aren't to many false positive pages being blocked, which I expect there to be some. Allowing websites through the filter is quick enough that I don't get complaints.
The biggest pro I have is the app for laptops being off-network. I have tried many other products and this is a feature they had, said it works but it never did. I finally found an app that works and it works well. The other pro is many other products I used tried to stuff as many features in as they could, however for-getting the big picture is to filter internet traffic. WebTitan focusses on filtering the internet traffic and thigs seem to be designed around it.
The one aspect of the software is changing the dns setting in order to recognize user names.
Worth the Money.
Comments: We have increased productivity. We have been able to see this and track this since installing the software. The [SENSITIVE CONTENT] has also seen this and has recommended the software to several other vendors we have business relationships with.
We were looking for something to protect users both remote and in the office while also increasing production by blocking time wasting sites. Webtitan is one of several we looked at and it fit what we were looking for. The product was simple to setup and is easy to manage. We have customized alerts for when a user accesses restricted sites and have created keys to allow 1 time use of the site or if we need to white listing a domain is very simple to use. We have all departments from Finance, Customer Service and CEO Executive all with their own security groups and restrictions. Webtitan also restricts access to malicious or suspicious sites which has come in handy a dozen times in the last several months.
I have encountered zero issues with the software, or support team.
Alternatives Considered: Carbon Black Cloud Workload
Reasons for Choosing WebTitan: Needed something more.
Reasons for Switching to WebTitan: We were happy with Webtitan. The interface is better, the setup was easy as is the ease of use.
WebTitan Handles Our Needs Perfectly
Comments: Content Filtering, Work Focus
I was able to deploy on routers for complete coverage of all devices connected to our network. It also had provisions for deploying on Mobile Devices. The price was very competitive considering the number of features we have access to. They also had the ability to white-list which was a key feature that others I've tried struggled with. Their customer service were very friendly and spent a ton of time with me before and after signup to get things implemented and troubleshoot any issues I had.
I had to setup Active Directory on my server to enable the capability of creating profiles unique to individuals. This is less of a problem with the WebTitan and more with my chosen method of deployment, but it was something I had to do to get full use of the features. Again, not their problem as a single router only sends traffic from one IP with no way to really know much about the client sending it.
Alternatives Considered: Webroot DNS Protection
Reasons for Choosing WebTitan: Cold Turkey was a quick stopgap product while I was searching for a different permanent solution. It also did not have enough features that I was looking for. I had to deploy on individual machines and it was cumbersome to configure for each instance (We have 18 on desktops alone). Not to mention, I don't like installing software I don't have to.
Reasons for Switching to WebTitan: Combination of features, method of deployment, ease of administration, cost per user
Comments: Great value for the service it provides for us. Eventually would like to use it with a Linux server environment down the road, but haven't crossed that bridge yet as we currently use Active Directory with M$.
Easy to install and could reuse old hardware for the installation, so helps keep costs down. Also once installed it requires minimal oversight since it runs on a Linux install. I like it is on premise as it is cost effective to manage.
Can't think of any right now as it meets our needs.
Alternatives Considered: Webroot DNS Protection
Reasons for Switching to WebTitan: Cost effective and local install with reusing hardware to keep costs down.
Great Spam Filter
Comments: In the past 3 months we used it, it's been great! It's greatly minimized spam emails that have gotten through and has really helped with any issues that spam emails can bring.
It's great at what it does. Once you get all of the settings configured, it becomes very good at blocking spam so that it doesn't come in. By default it's pretty restrictive, but that's been helpful to start. We just lightly loosened it to the settings we needed.
There's not a way to bulk add email addresses to the list of monitored emails. You have to add them one by one. Support told me that this is a coming feature.
As easy as advertised
Comments: It does the job.
Most certainly the ease of deployment. Just change some DNS and/or DHCP settings and the firewall to use this DNS server instead of the "defaults" and you are started. Then a few checkboxes to decide what to filter.
The reports are nothing to write home about, and since I do not plan on actively monitoring the DNS requests, the reports would be a nice way to get a weekly summary. Likewise with the "alert emails" -- these rapidly become noise and you have to turn them off.
Alternatives Considered: Cisco Umbrella
Reasons for Switching to WebTitan: Cisco is out of our league. WebTitan is the better fit
Promising, but Still Needs Some Additions
Comments: We use it as a content filter, and to help us identify if there seems to be malware on a device. I believe that we have been able to reduce the number of False-Positives from our previous solution, but we end up doing a lot more whitelisting, and I wonder at times if we're catching everything we should be.
Our primary reason for changing to WebTitan was cost. We had be fairly happy with our previous solution, but they kept driving up the price, forcing us to look elsewhere on our limited budget, and WebTitan was willing to work within our price range. One of the things I have found that I like about WebTitan is in how it displays some reports. Within the web console, it is easy to see if blocks are in a series, or hit and miss throughout the day. It also gives an easy to see overview if the block count is due to a single piece of software trying to "phone home" at a single URL, or if there seems to, instead, be an effort by the user to get to prohibited content via a variety of URLs. Overall, easy to use solution that works off of categories, but still is easy to whitelist or blacklist given domains, etc.
Two short-comings readily stand out for our needs/desires. 1) There is no "P2P" category. While there are legal and legitimate peer-to-peer websites and software, we want to block such activity, and limit access to such software as much as possible. Without the P2P category, we're left either with an overly restrictive policy blocking all download sites and then whitelisting a lot, or we stick with only blocking "illegal"/hacking/etc, and then blacklisting P2P sites that aren't caught in that as we find them. Neither is ideal. 2) The emailed reports are not nearly as helpful as the web console reports. I cannot seem to get it to show the same list of blocked attempts in the email. I can only get a block count by category along with a unique domain count. But without being able to see the domains along with timestamps, I have to keep going back to the console to decide if action is required or not.
Effective, Inexpensive, and Relatively Easy to Use.
Comments: Reduced spam, reduced viruses. User-controlled management of spam.
It does a good job of blocking spam and malicious content. The customized emails that can go out to individual users makes management so much easier. The support, when needed, is very good and very responsive; with what seems to be domestic resources to assist.
The only complaint I have is that there is not a "greylisting" override. Specifically, when a mail is expected, but is the first time being received by a specific email address, you need to wait upwards of 10 minutes (depending on the other party's server settings). I wish there was some sort of queue or override to get around this without disabling the feature.
Very easy to setup. Catches a LOT of spam.
Comments: The benefits from this software are in the thousands. About 1000 less emails per day. We block about another 3000+ per day before they even make it to the site. However, we also see that SpamTitan is blocking about 2-3 viruses per week. No matter how much protection you have, it is not enough. Spam Titan helps us with protecting our site from Ransomware/Viruses, and in general waste of time going through all of the banking errors of the United Bank of Africa.
The amount of spam stopped. It can be configured to work on a SHARED IP hosting with cPanel. I would have to lookup the rule I created, but it helps stop spam emails that originate from the server itself.
It is not possible to Blacklist TLD's. I have used the local vmWare version, it has a lot more customization settings. That is both good and bad, in that anything you have to adjust takes time, but it gives you better control.
Its a great SAAS proxy server. You can allow and block website base on their types. You can whitelist some domain so they never get blocked if they are under blocked category. You can Blacklist some domain so they are always blocked if not included in blocked category. You can add role based user for management. I really like creating and installing Certificate to by pass or allow traffic for specific period of time. It make management so easy. I really like the alert functionality that can notify you if someone tries to access restricted websites
It doesn't provide any feature to disable addon on browser, so user can bypass it by installing vpn plugin. They doesn't provide any support to integrate Certificate with MSP like Kaseya, so if you have big network, its very difficult to install certificate on each endpoint using conventional way. You cannot add more than one email in notification.
Simple and Easy to Set up DNS and Web Monitoring Solution
Comments: Overall very satisfied. For the price point, I don't think it can be beat.
Fairly simple setup, easy to use and maintain, effective, and customer service has always been great.
Sometimes users end up with multiple profiles in WebTitan due to the way roaming laptops work. That's not necessarily WebTitan's fault but it's still annoying.
We have been using WebTitan for 4 years now, it works and the customer support is good
Comments: The product helped us filter out dangerous websites and keep our workstations virus free.
It's easy to install and configure. Administering it is an easy task, as you can generate reports and make change very fast and easy. The customer support team responds very quickly to your service requests and is quite knowledgeable.
We had a physical problem with our server and we had to reinstall on a new machine. Backups from v4 were not compatible with v5 of the software, so we had to reconfigure the webtitan instace manually from scratch.
Appliance on site, we'll celebrate the 74.000.000 message processed in few days...
Comments: A clean mailbox each morning, a dailly report with potential false positive, a lot of rules, a lot of settings to avoid spending hours sorting your mail...
- Great GUI, - a lot of features to earn time and reduce load on mail server, - Excellent feedback from users, - tons of spam removed without any action. - reactive helpdesk - Remote assistance if required (through tunnel SSH)
No cons about the software, pricing could seems expensive, it's not if you check the dailly time you do not spend ...
Better than I expected.
Comments: This is a great product and solution 10/10.
Very simple setup, migrating clients from the old service was extremely quick and on boarding of new clients is just as quick. The reporting features are easier to configure and the information is presented in a much better format. Content filtering includes the ability to block ad domains, granted this doesn't catch every ad site but enough that it makes a difference. The best part is the free support. Tickets can be opened by a phone call or through a web portal. I've gotten rapid responses and quick resolutions to any request I've made.
I've really been racking my brain on this one and I can't thing of anything I, my company, or my clients dislike about this solution.
WebTitan is a good software, easy to use and configure
I think that this is a useful solution.
WebTitan gives security and control of the content of the network. It's good that my company cares about cybersecurity and implemented this solution.
WebTitan is a good solution for filtering websites. Configuration is easy, usage is easy. This product has warning options when the user attempts to access unauthorized websites. In summary, a useful solution in companies.
This product does not have as frequent updates as we would expect. I think it would be better if there were more frequent updates. I think it's a necessity in this kind of softwares.
We have been the Spam Filtering and I must say for the money they product performs well.
Very easy and intuitive web interface. Very simple to set up an HA pair assuming you have the licensing. Support has been very responsive and is able to correct and explain what occurred remotely.
If an email is caught it in Spam it's sometimes difficult to troubleshoot the root issue. Would like to see the email header and or body after its released out of quarantine.
Webtitan easy to implement and excellent performance
Comments: It is a solution that can be perfectly integrated and it really is very effective for what you are looking for.
Its easy implementation and excellent administration make this product very effective.
The truth is there is not much that I dislike, maybe it would work a little more in the interface but it really has a good performance!
SpamTitan gives good visibility into emails coming in; support is fantastic.
Comments: Reduces the amount of spam getting in as well as makes spam management easy.
I like that the software is easy to manage and easy to view email that have come into our organization.
I believe too much spam is getting through. Support has been great in helping me with unique settings to help reduce spam, but I find that too much gets through.
Webtitan and TitanHQ's other products are a great blend of functionality and ease of use.
Comments: Easy to use and easy to setup and maintain.
Ease of use is important for my company so my assistants can help monitor and adjust settings as needed. TitanHQs support is great as well.
It can take a little time to tweak content settings sometimes but it's still faster than the other firewall products I've used in the past.
Great Web Content Software
Comments: It has been great so far. I have been working with their rep on setup and he has been great starting with the demo all the way through setup and even helping trouble shoot minor issues I've had. I am very happy to have found TitanHQ and very happy to use the product.
I really enjoy using WebTitan software because it is extremely user friendly. Before making the purchase I was given a demo and free access to WebTitan and I was able to pick it up instantly. I really like the homepage for WebTitan which is a nice snap shot of the current web landscape of our company. It shows all of the allowed connections and blocked connections which is nice. This makes it easy to monitor our company in one easy dashboard. The reporting feature was another addition that keep me informed on the spot anytime someone attempts to access a website they shouldn't. Also being able to customize what we block is easy and simple and we also have the ability to white list websites that are under a blocked category.
There isn't anything I dislike about WebTitan but the only thing that can become tedious is there is no home button when in another tab like the Policies tab. If I am in the policies tab I cannot get back 'Home' without editing the URL address. Certainly not something I dislike but something I would like to see enhanced at some point.
DNS filtering is a key component to first line defense
Comments: This product has help us thwart incoming attacks by limiting exposure on initial domain name searches.
The ability to monitor DNS traffic both onsite and remote locations. The ease of installation and the ease of management.
Would like to see better reporting tools and bulk download of logs.