Employment Hero Reviews

Our first 6 months utilising Employment Hero

Comments: Overall it has been an important tool that has made growing our team a lot easier and ensured we are supporting our team ensuring we are following all the best practices of HR.

Pros:

Employment Hero was the first time we were introducing an HR Platform within the business. The fact that it has a rewards program was very exciting to the team and created buy-in which allowed us to create engagement through the team. Having a great policy and performance review templates allowed us to create processes around how we engage with our team and set standards.

Cons:

Not being able to customise colours on the UI to match branding.

Alternatives Considered: BambooHR

Reasons for Switching to Employment Hero: Supporting an Australian business was important to us.

Employment Hero was supposed to make our life easier...

Comments: Overall, the platform has decreased the amount of time we were spending on the HR & Payroll function, our biggest win was the automation of the onboarding process.We are still struggling (nearly 18 months down the track) with some of the Rule Sets in the payroll function that do not work how they need to - we are manually adjusting some payslips every week.The support team are not very supportive in the first instance. We have been left high and dry and missed the bank cutoff on our pay day on several occasions because of their lack of response - which has meant that 150+ people got paid a day late - not ideal. Once you actually get in contact with a support person, they are generally quite helpful, however, I am still waiting on a response to a support ticket that was placed over 4 months ago - seems its too hard, so they are just ignoring me. Even the Customer Success Manager has not followed it up.New features are rolled out without proper testing - for instance, the paid break feature. It seems that they are intent on creating new features that are not crucial to our business and leaving the core functionality behind.Should have gone with Elmo.

Pros:

The automation - onboarding, leave requests, timesheets, payroll.The app - mobile HR on the go.

Cons:

The implementation phase - we completed as many checks as we could, but as a manufacturing business that has hourly paid & salaried staff, with multiple shifts across 2 sites & a specific Enterprise Agreement, we could not identify every single scenario, so after we rolled it out, there we unforeseen issues that we were just left to deal with. Once the implementation team completed the implementation to their satisfaction, they wiped their hands of us and handed us over to the support team, who never answer the phone and take their time to respond to your queries.The system is not flexible - there are several feature requests that we have put through because it just doesn't work as we need it to. The reporting needs to be better - the graphs are pretty, but I would like to be able to download the data behind them - some reports you can, some you can't. The goals module may work for professional services businesses, but not for manufacturing.The payroll platform reporting also needs to be more flexible - you can only create custom reports on certain things. We need to slice & dice information and the only way to do that is to manipulate it in Excel.The integration of the HR & Payroll platforms. Leave requests & expense reimbursements do not integrate from HR to Payroll. Neither do terminated employees integrate from Payroll to HR - if you terminate someone in Payroll, you have to replicate it in HR, so double-handling.That stupid app SWAG - should never have changed it.

Alternatives Considered: ELMO Software

Reasons for Choosing Employment Hero: Outdated and cumbersome - needed efficient and relevant software.

Reasons for Switching to Employment Hero: The "integrated" payroll function and the LMS.

Employment hero is amazing payroll end to end software, Only when it works

Comments: Experience with "key pay" was great and I myself configured and rolled out the new payroll system. It performed very well and now I have to look for something else has since "Employment hero" took over, it has been very slow and unreliable. Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not meet cut-off times. Pathetic.

Pros:

Customizable. user friendly interface, Ease of use and easy to coach to new payroll person.

Cons:

Too slow, almost every Monday. Therefore, no matter how good your product is, if it's slow and frustrating, then it has already failed. It was good when it used to be called "key pay". I guess expansion cannot necessarily be sustained.

Think twice.

Comments: If a seamless user experience and reliable software that's easy to use is important to you, do not choose Employment Hero. It has been working OK (just) since ironing out most of the problems but not work the time and money to get to this stage. The HR and Payroll software are clearly sold separately because the look and feel is different and you need to instruct managers to perform actions in one platform, despite being able to do it in another, causing confusion.

Pros:

The ability for employees to update their own personal information. Contract templates are helpful for those who don't have an internal legal or large HR department.

Cons:

The integration between the two products - HR and payroll is awful. They often don't communicate with each other seamlessly and you are required to learn by trial and error due to the poor deployment processes and cumbersome workflow regarding setup. Customer Service is helpful most of the time but you will be passed through numerous people who do not explain the fundamental use of all the features. Too much emphasis is on knowing the hundreds of pages of instructions and features. Timekeeping apps (Clock Me In/Workzone) are simply terrible.

Great HRIS!

Comments: Great automation of what used to be heavy processes

Pros:

One stop shop for all your recruitment, HR records, payroll, and talent management!

Cons:

Would like all managers to be able to access more in the talent management

Employment Hero is Hero

Comments: My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company

Pros:

Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company. The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.

Cons:

Inability and restriction on scheduling report, announcement etc means you cannot customise this . It will be great if more research and development is done on scheduling reports, announcements etc .

Alternatives Considered: ELMO Software and SAP Concur

Reasons for Switching to Employment Hero: As a small business the easy of implementation was the key selling point. For a finance and HR person to implement this by themselves and run and customise it within a week with no need to have third party specialists is the winner. And the price is great value for money.

Great product

Comments: It's been great and now that is in place we haven't looked back, however onboarding was a difficult process

Pros:

HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.

Cons:

We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.

Employment Hero as a great HR tool

Comments: It supports the development of HR as a value add function. As the HR processes are more efficient and easier for employees, they tend to be more involved in the HR initiatives. Also, the information collected is reported graphically, making the analysis and decision making faster and more accurate.

Pros:

The great advantages of Employment Hero are the excellent understanding of the HR/Payroll processes and Australian legislation; the innovation and continuous improvement of the software and the clean/user friendly layout and user experience.

Cons:

I think the Performance Review process is not as developed as other features within the software. It can be more flexible and 360 degree, allowing a more robust tool to develop employees. I think if improved, it would add a significant value to the organisations. After all feedback is one of the most powerful tools of development.

Alternatives Considered: HR Central, ELMO Software, BambooHR and Xero

Switched From: Xero

Reasons for Switching to Employment Hero: Australian Servers Local experience (Australian product) Flexibility Extra features (GO, HERO Dollars) User friendly Overall, good value for price

The BEST HR and Payroll platform

Comments: We implemented the Platinum model and it comes with everything you need. We are purely a digital now - gone are the paper-based days of people records.

Pros:

Employment Hero is the whole 'kitchen sink' and more. The ease at which you get things done is impressive.

Cons:

On the Organisation Employee List, 'pending' employees are shown. It would be ideal if you could choose whether the candidate is 'pending' or 'active' because some of our recruitment is highly confidential.

Alternatives Considered: ELMO Software

Reasons for Switching to Employment Hero: Customer Service. I asked for the pricing of the different models and received it straight away.

Great Aus based HRIS

Comments: Great! Easy to use. Engaging for our team and love the advice provided and the occasional webinar.

Pros:

Easy to use. Engaging for our employees. Integrated Australia HR advice.

Cons:

Support queries take a long time to get a response.

Alternatives Considered: Oracle PeopleSoft

Reasons for Choosing Employment Hero: Required a HRIS

Reasons for Switching to Employment Hero: Australian company with integrated Australia employment law.

Big Disappointment So Far

Comments: Zero star experience so far with HR and LMS implementation. Started much later than we clearly said that we needed. Was auto enrolled into hours of webinars with two days notice with no regards for our full calendar and business travel commitments. Am currently considering dropping down to the minimum number of employees to see out my contract and then putting my team in another software solution - and that includes LMS and Payroll. We expected a lot more from conversations on the sales calls. Hasn't lived up to promises in Payroll either. Xero has better payroll system with more functionality and better value.
There are much better value LMS systems out there as well. (TalentLMS)

Pros:

Had potential if it was delivered as promised, the problem is getting it set up has been extremely difficult.

Cons:

The setup process has been a disappointing experience.

HR made easy

Comments: The fact we can have up to 350 people inducted and work ready over our peak season the thing we loved most was the ease in which we could do multiple pays per week for the different divisions we have, and the fact employees can access their payslips, leave balances etc is just awesome.
We most definitely saved hours pay day by using this system very happy we made the change to Employment Hero.

Pros:

We found the system super easy to use once set up had been completed it was a very simple process to move over to Employment Hero - We use a lot of seasonal workers through Cherry season and this system made it so much easier for employees as well as the admin team.

Cons:

Not so much as liking least but it just took a while to work out which information was where in the menu

We ❤️ Employment Hero

Comments: Overall, our experience with EH has been an extremely positive one. It’s helped us streamline all our HR and payroll functions, we are now completely paperless (except for the odd report here and there!)
They really are on top of the game.

Pros:

What we liked most was the fact that it turned our HR and payroll departments paperless - virtually overnight! It’s easy to use and navigate. It’s intuative and suits our 150+ employee sized business to a tee. Seamless integration between the HR and Payroll platforms means less time spent on menial data entry and fewer mistakes. Perfect Integration with our accounting software as well. We’ve been using EH for the past 2 years and they’re constantly improving and/or implementing new features.

Cons:

The reporting functionality on the HR platform wasn’t quite where we needed it to be but this has been improved over time with updates. Also, the staff announcements feature is a bit basic for our needs.

Customer review

Comments: As a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.

Pros:

Stable platform, it works and is simple for staff to comply with

Cons:

The platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

Dissapointed

Comments: Went through a lengthy sales process to get setup with an account. From there it was all downhill. Compared to our current service EH is very complicated and takes 40 days to implement. Unfortunately we're locked into a 12 month contract which we have to continue paying even though we haven't used it for a single day - gave it up 12 days into the setup process.

Pros:

The sales website is really nice and they make it look great....

Cons:

The Android app is unusable. Literally couldn't log in no matter what. Check out the reviews on the app store - lots of other users have had the same experience. Backend on the website is very complicated compared to the system we use (that we were going to move from but decided not to). Payroll and HR are advertised as a single solution when in reality there are two separate portals. It's all a bit confusing and convoluted and more expensive than our current platform. There are better platforms out there.

As our HR Platform, it provides access to great tools for insights and staff management.

Comments: Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record staff changes and moves. It is fast, simple and does exactly what it needs to.

Pros:

It is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.

Cons:

Most features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.

Hero by name, hero by nature!!

Comments: The company I am employed by (Scooter Hut) use Employment Hero for rostering, staff communications, some* bonuses, documentation of employee certifications and much more. I am so thankful they do use it as it has made my life much easier and more rewarding from an employee point of view.

Pros:

Employment hero has made my transition into a new company so simple and pain free over the last 9 months. It has taken the pain out of scheduling and I have received some great discounts and benefits. Every company would be better off with this setup. My Hero!!

Cons:

I would love the opportunity to have a dual benefit system where I could earn Hero Bucks whenever I have spare time by completing data entry or other online tasks. An added bonus would be to be rated on your performance of said tasks and get bonuses for great ratings. This would not only reward any quality content being delivered but ensure whoever is getting the tasks completed can be assured of the best possible quality completions.

Great Platform

Comments: We have been with EH for almost 3 years now and it has been great to watch the platform continuously grow and improve. Overall it has been a positive experience for us and has provided piece of mind when it comes to HR and payroll processes. We also really enjoy the Employment Hero News articles.

Pros:

EH has allowed us to streamline our on boarding and payroll process while keeping us completely paperless. It has created so much ease for imputing employee information, managing leave requests and processing payroll. Staff love the app and the ease it provides in updating personal details and submitting leave.

Cons:

The reporting functionality and the visualisation of the reports could be improved and possibly being able to customise the Security Groups in more detail.

Saves us so much time and helps us comply

Comments: Employment hero has reduced the time and effort of onboarding by about 75%
Employment hero has reduced payroll administration by about 75%
Employment hero means our staff induction is documented
Employment hero means our staff qualifications and training are documented and tracked.

Pros:

Allows us to track staff qualifications and licenses and make sure they never expire The inbuilt employment documents and templates are up to date and compliant with legislation which provides peace of mind Clean user interface and dashboard that is highly intuitive Fast and works well

Cons:

The app doesn't have all of the features yet.

All our HR needs on one platform

Pros:

Onboarding our employees is a simple and easy process. All HR records are kept in one place and we are able to keep paper files to a minimum.

Cons:

Some of the reporting features are not as straightforward as they should be - such as not being able to report on multiple leave types

EH has provided an excellent system that has a value proposition which rivals the largest HRIS's

Comments: Paperless onboarding! Certificates/compliance reviews!

Pros:

The ease of use and roll out has been fantastic. The cloud based system doesn't require dedicated IT resources and can managed and rolled out by anyone. The paperless onboarding/contract signing is fantastic!

Cons:

To upload and edit HR documents requires mark up and emailing to the support team. Onboarding doesnt force the staff member to fill out all relevant personal data fields. Onboarding module doesnt apply to contractors thus I have to add them through the employee side (whilst stipulating that they are a contractor).

The Employment Hero platform has introduced an effortless and smooth transition to our company.

Pros:

Functionality of having the mobile app for employees to log their leave requests, timsheets, view the staff directory and the web-based userface for being able to record, track and manage employees. Also, the on-boarding features are very time sufficient. In the past, our company documented everything manually and printed pages of contracts which would require a physical with signature. Now with Employment Hero everything is completed on the platform and located in one central location and new employees have the ability to login and view as well as digitally sign their employment contract/offer of employment. The ability to review payslips is also a great and private feature of Employment Hero - It is something we are not using at the moment but at looking at phasing out in the near future.

Cons:

I don't really have any con's of the software application within Employment Hero. Maybe the opportunity to have a Time in Lieu (TOIL) reporting system can be explored by the developers would assist us more in our operations functions.

Employment Hero feedback

Pros:

The onboarding process, performance reviews and surveys

Cons:

- Policies - the "mandatory " option; staff interpreted that if it is not mandatory, it does not apply to them and they have to knowledge it. Perhaps change to "signature or be able to remove that option."- Emergency contact should be mandatory but it is optional. - updates to the profile directly and not from the "import option" example; be able to change the job title on each profile individually. - it is not a full integration with XERO

Employment Hero review

Pros:

The ease of accessibility from an employee perspective. The visual imagery of this program makes it easier to use also.

Cons:

Leave balances don't update daily like most programs, instead you have to wait fortnightly. Also, when taking leave you must select individual days or consecutive only if they are the same type of leave. This makes mapping out long term leave (such as Parental leave) time consuming. E.g imagine you want to use 2 days of Annual leave, 2 days of Parental leave (paid or unpaid) and 1 day of Long Service Leave in an application? Also, extracting leave related data is not so straight forward as it looks.

Easy to use HR Platform

Comments: We have enjoyed employment hero as it has allowed us to have the ability to manage leave more effectively and store our policy documents in the one place.

Pros:

Employment Hero is very easy to use, it allows for a clear leave management platform and also a policy document storage

Cons:

The interface with Myob can sometimes be an issue, but the problem is more on the myob side.