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SAP SuccessFactors HXM Suite Reviews

About SAP SuccessFactors HXM Suite

Shift the focus from supporting transactional HR processes to delivering experiences that serve employees first.

Learn more about SAP SuccessFactors HXM Suite

Pros:

UI for time off management is pretty neat compared to other tools available in the market. Performance and goal Management and LKM modules are the most likable feature.

Cons:

User interface is very old fashioned and navigation within program to find correct functions and features are really hard.

SAP SuccessFactors HXM Suite ratings

Average score

Ease of Use
3.8
Customer Service
3.7
Features
4.0
Value for Money
3.7

Likelihood to recommend

7.2/10

SAP SuccessFactors HXM Suite has an overall rating of 4.0 out 5 stars based on 275 user reviews on Capterra.

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Filter reviews (275)

Kavindu Githsara
Kavindu Githsara
System Specialist in Sri Lanka
Verified LinkedIn User
E-Learning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Maximize Your HR Potential with SAP SuccessFactors HXM Suite

5.0 last year

Comments: Overall, SAP SuccessFactors HXM Suite is a powerful software solution that can help businesses of all sizes manage and optimize their HR processes. Its wide range of features and customizable options make it a valuable tool for improving HR efficiency and employee engagement. However, its cost and complexity may be drawbacks for some users.

Pros:

SAP SuccessFactors HXM Suite is a comprehensive software solution that helps businesses manage and optimize their human resources processes. Here are some pros and cons that we see in this software solution after using it for few years. SAP SuccessFactors HXM Suite offers a wide range of HR features, including performance management, succession planning, and learning and development. It has customizable options that allow our businesses to tailor the solution to our specific needs. Also It can helped us to streamline our HR processes and improve efficiency, leading to increased productivity and cost savings. Not only that but also this solution includes features that help businesses improve employee engagement, such as employee feedback and recognition programs.

Cons:

SAP SuccessFactors HXM Suite can be expensive, especially for smaller businesses with limited budgets.

Liz
Executive Advisor in UK
Management Consulting, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Middle of the road

4.0 3 months ago

Comments: Poor for an ease of use and easy to find what i need to do.
It has potential but is frustrating.
The formatting of objectives look v different on screen as you enter them to what they look like once entered. Needs more structure.
Plus output reports dont exist so we (as a dept) copy each individuals details or the year into a ppt slide for each individual at the end of the year.
An excel or sharepoint workflow is cheaper and more effective from a users pov.

Pros:

Its a positive move to have a system for performance management and objective setting available on yoir computer and mobile

Cons:

Its complicated. Its not focused on users. Its not intuitive. The ways to access different elements of the system to change employee flags, see updates in the workflow and use the system are scattered around the page. Some on the top, some on the left, one half way down the page. I waste a lot of time trying to find what im needing to do. Really does need taking apart and reengingeering with easy or use for the user.

Przemysław
Lead IT Administrator in Poland
Information Technology & Services, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Not the best tool

3.0 2 months ago New

Pros:

Implementation, many features, for big teams.

Cons:

It's complicated to use, not the best UI/UX.

Verified Reviewer
Verified LinkedIn User
Education Management, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

One of the best HRM tool in the software market.

5.0 last year

Comments: It has been an excellent experience using this software and highly recommend this for HR management.

Pros:

SAP SuccessFactors HXM Suite simplifies the process of hire till retire, helps easily onboard the candidates, manage their profiles and then termination is done on the same tool.

Cons:

SAP SuccessFactors HXM Suite needs certain improvements such as position based permissions, which is currently limited to role based permissions.

Jhon
Developer in Colombia
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

The best software for HR professionals

4.0 3 years ago

Comments: My experience was very good, it is just what I received and I cannot complain, I would like it to be better but with the advancement of technologies this may change, those changes I would like to see and allow me to automate everything.

Pros:

The ease of use and its interface is very simple for those who have or not experience with the software

Cons:

I did not find something that I did not like, perhaps scaling the connection with artificial intelligence, it would be ideal to be able to connect all this with automated learning

Naveesh
Electrical Engineer in US
Automotive, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Works well with other SAP products

5.0 6 months ago

Pros:

Ease of looking at vacation details and requesting them. Also easy to keep track of compensation and your profile

Cons:

The direct deposit details update can be a bit easier to access and navigate

Luca
Luca
Sr Curriculum developer in US
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Used SF LMS from 2015 to 2020

3.0 2 years ago

Comments: It is ok for Pharma compliance but it is too complex and old technology to compete with fully cloud based software. At least it was up to 2020

Pros:

Very feature rich, robust architecture.

Cons:

Lack of flexible reporting. Too dependent on a 3rd party integrator Impasible to customise core settings

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Valuable tool with continuous feedback being at the heart of it's many capabilities

4.0 4 months ago

Comments: Overall it's been a pleasurable experience and the SF Suite has added value to our organization.

Pros:

The most satisfying aspects of the Success Factors suite is the wide-range of capabilities, the focus on enhancing employee engagement, and the ability to provide and track continuous feedback across its talent management and performance evaluation functions.

Cons:

It's cumbersome to customize and deploy- many smaller organizations may need to hire an implementation partner as a result. Additionally, it's mobile version leaves a lot to be desired.

Meir
Meir
HR Assistant in US
Verified LinkedIn User
Logistics & Supply Chain, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Great for keeping track of employees

3.0 3 years ago

Pros:

Keeps a nice tidy database of all current and past employees. There are many sections to list employee information, of course it requires administrators to keep it updated.

Cons:

The software UI is simple, and a little clunky. It take a bit to load everything. Clicking the wrong thing will waste around 30 seconds to get back to where you wanted to be.

Anthony
Talent Acquisition Recruiter in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Reviewing Success factors

4.0 2 weeks ago New

Pros:

I liked it has many categories to choose and measure employees

Cons:

There are other vendors that have more ease of use.

Amy
Amy
Team Lead in US
Telecommunications, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Adequate ATS Tool

4.0 4 years ago

Comments: The product gets the job done at the end of the day but it can be unpredictable most often than not. It's user friendly but also is not expansive enough to be a designed tool to function with increased creativity.

Pros:

The product is user friendly and the ability to perform basic functions works for daily use. The product asthetics are appealing .

Cons:

A lot of areas are in need of improvement. When software updates the next day there are always issues that arise that cause delays in daily tasks. External customers are limited in some user options that should not be restricted.

Verified Reviewer
Verified LinkedIn User
Medical Devices, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Horrible UX, hight cost and lacking features (Recruiting module)

1.0 6 years ago

Pros:

Nothing compared to modern ATS´s like Ponty, Workable, Teamtailor, GreenHouse etc. A nice "tell" is that during demo videos (created by actual fans/users on Youtube) the product lags and there is pauses every now and then since the pages have to load and you have to wait. Acceptable 10 years ago, not so much in 2018.

Cons:

- Crap UX: Means many clicks = drags down productivity - Setting up processes or adding a step is an actual project. Something that takes less then 2 minutes with any of the systems above - No data visualization (unless extra module is bought). Data is everything! And it´s a really unmodern and slow process to create specific reports (again, a project in itself), and then you get a report where have to take the data and maunally use your own tools to visualize your findings. - This is like a 15 years old recruitment system BUT it´s also expensive and you have to hire extra staff as trainers since the UX is so bad so this ads even more to the total cost. - No built in surveys. For instance if you want to check your candidate experience and such. The list goes on but you get the picture.

Rynardt
SAP Consultant in South Africa
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

SAP SuccessFactors Review

5.0 5 years ago

Comments: Overall usability and end user experience makes this a great solution. Because it's a Cloud based solution it also allows end users to transact anytime and everywhere.

Pros:

The ease of change management to move over from legacy solutions to a Cloud Based solution that SuccessFactors provides end users.

Cons:

The lack of a robust payroll solution. Currently end users decides to rather keep their payroll solution in SAP ECC or other software.

Priyanka
Sr. associate in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent product

5.0 last year

Comments: Excellent experience… ease to use it is very smooth

Pros:

Accessibility and user friendliness.. UI is amazing

Cons:

Nothing much that I have which I don’tLike

Chirag
CITO in US
Insurance, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

SuccessFactors has opportunities to improve

2.0 3 years ago

Comments: We had a poor experience with SuccessFactors. I had a similar experience in a past position. So, this poor experience was a repeat. Performance management module required more effort from administrators and managers to set up, write reviews, deliver to staff etc. Support really liked gamification and we didn't create enough about gamification. We cared about giving the right feedback to staff so they can grow and prosper. It appeared that SuccessFactors was competing with Facebook while we wanted it to compete with Gallup. Support and billing from their side needs to improve. When exiting SuccessFactors, we weren't treated well. SAP is in a great position to focus on changing people's emotions about SuccessFactors. I can totally see its potentials. SAP needs to take a different approach with the product and support.

Pros:

The best feature of SuccessFactors was that it was a operationally stable, cloud-native software when competitors were finding their footings with SaaS model and ensuring high availability. SuccessFactors had figured the technology out sooner than competition and our team didn't have to worry about hosting.

Cons:

Modules in SuccessFactors appeared to be scattered and cobbled together inefficiently. It appeared that employee data got copied over to payroll module. Performance data was copied from one year to another. It just seemed like a trailer/mobile home put piecemeal'ed together using plastic, wood, metal, soil and broken wheels from trucks and motorcycles were put underneath the trailer/mobile home, but the paint looked uniform and hid these inefficiencies. SAP has a great opportunity to turn this around since their foundational infrastructure is solid.

smit
Owner in India
Accounting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Perfect HCM software

4.0 6 years ago

Comments: Overall good software with in depth details and management highly suitable for large enterprises.

Pros:

Success factors is US based company which provides solution for Human Capital management, now this company is acquired by SAP AG. 1. Success factors provides human capital management solutions for large enterprises 2. It provides complete solutions starting from KRA/ KPI management, Learning and Development, Talent acquisition etc which cater most HR department requirement. 3. It has complete customization available which can be changed according to need of the organization. 4. In depth analysis of data/ details can be done from administrator account which gives complete overview.

Cons:

1. Pricing for software is on higher side which mostly large enterprises can only afford. 2. User interface needs improvement, it is not much user friendly and hence proper awareness is to be imparted to users who are going to use it. 3. It lakes seamless integration with various SAP modules. 4. Sometime its complexity is such that excel based HCM seems like more suitable

David
HRIS Sr. Analyst in US
Consumer Goods, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

A cloud based HCM tool that enables manager self service with an easy to use tool.

4.0 7 years ago

Comments: The best part about it is that you can track everything in regard to activities in the system. This allowed you to report on different programs and initiatives and reduces data inconsistencies.

Pros:

The system is very easy to use and managing data via portlets is extremely intuitive. The system also allows managers to take actions therefore offering manager self-service.

Cons:

Quarterly releases which delays fixes and new features based on company's agenda not the clients. Customer support at times is very slow to solve complex issues.

Verified Reviewer
Verified LinkedIn User
Automotive, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Complicated GUI Design

4.0 5 years ago

Comments: Success Factors Learning has a complicated graphical user interface and sometimes it's so hard to use. I couldn't find some options easily (especially when I try to filter some kind of trainings) and spends my time. It's design should be changed to make more eye-pleasing.

Pros:

ou can list and reach any kind of training & courses online. It's a good platform to find all kind of learning stuff in a hub

Cons:

Graphical user interface is so complicated. It's hard to use. It should be designed more user-friendly.

Daniel
Daniel
Asistente ejecutivo superior in Hungary
Verified LinkedIn User
Accounting, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Take control of your payroll in an unbeatable order!

5.0 5 years ago

Pros:

You can keep detailed control of all your work payroll. Contracts, payroll, fiscal retractions as well as the progress of each employee within the company. Being able to have an exact report of all the employee's performance in the company, from training courses carried out to labor incidents. So far I have not seen a better tool to keep the work payroll in such a neat and efficient way.

Cons:

It is not as easy or simple to use as it seems. You have to do specialized courses to learn how to use it but without a doubt it's worth it! It is an excellent software.

Onur
Product Manager in Türkiye
Consumer Goods, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

One software for all hr processes

5.0 5 years ago

Pros:

What I like the most is thay The software unites hr process like education and training and performance evaluation under one platform. You don't need to go and search from different web sites having different user interfaces.

Cons:

The user interface of the software is very complicated. It is very difficult to find and to get registered to the relevant trainings and also to add defined perfomance targets

Garrett
SVP Finance & Operations
Computer Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Good product; would be great to see more...

4.0 7 years ago

Comments: Stay true to what you are good at; be the best there and innovate! If you nail that people will continue to come; but if you bury the features within SAP - my guess is that they will be quickly overtaken.

Pros:

It has been interesting to see how SuccessFactors has evolved and is now being positioned within SAP. I have always seen them as stronger in performance management and succession. The frameworks the tool was originally based on have certainly held the test of time.

Cons:

As with everyone acquired by Oracle or SAP; you wonder what is going to be left in a couple of years. Also, struggle with the adequacy of the payroll, benefits, workforce management, etc.. Have always understood why they wanted to be there but it's a bit like going to a motorcycle dealer to but a car.

Verified Reviewer
Verified LinkedIn User
Automotive, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Old Fashioned HCM Program

3.0 4 years ago

Comments: It does the job but it does not please you when using it. Also, it does not allow you to create your custom views, custom reports etc.

Pros:

Team status reports are really useful. Vacation plan reports, office hour reports, salary reports and salary change reports.

Cons:

User interface is very old fashioned and navigation within program to find correct functions and features are really hard.

Özen
Maintenance Group Manager in Türkiye
Oil & Energy, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Single source of information for HR management

5.0 last year

Comments: They improved the user friendliness of the system with final update. I find it effective since I lead a team of 50+ professionals.

Pros:

I can find multiple critical information on the same platform as team management, personal development, tasks to be completed etc.

Cons:

Sometimes I face with difficulties to use the system on mobile.

Rajesh
Program Manager
Management Consulting, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

SAP tool review

4.0 7 years ago

Pros:

Integration of all modules makes a seamless experience if all upstream and downstream process is set up effectively. The checks and balances in terms of validations are set up which ensures integrity of data.

Cons:

Complex change management process and it takes long time to drive changes in the SAP system. This often leads to escalations and low user satisfaction

David
HR Operations Analyst in US
Consumer Goods, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use but slow system

4.0 7 years ago

Comments: Easy of use and access to a cloud based sas system.

Pros:

The ability to easily configure forms and processes as needed. The portlets are easy to manage and use and everything field is reportable.

Cons:

The limitation of a SASS based system with very slow process to add a recomendation on a gap. Also it's very slow compared to other systems like Cornerstone.