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SAP SuccessFactors HXM Suite Reviews

About SAP SuccessFactors HXM Suite

Shift the focus from supporting transactional HR processes to delivering experiences that serve employees first.

Learn more about SAP SuccessFactors HXM Suite

Pros:

UI for time off management is pretty neat compared to other tools available in the market. Performance and goal Management and LKM modules are the most likable feature.

Cons:

User interface is very old fashioned and navigation within program to find correct functions and features are really hard.

SAP SuccessFactors HXM Suite ratings

Average score

Ease of Use
3.8
Customer Service
3.7
Features
4.0
Value for Money
3.7

Likelihood to recommend

7.2/10

SAP SuccessFactors HXM Suite has an overall rating of 4.0 out 5 stars based on 276 user reviews on Capterra.

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Filter reviews (276)

Md.
Md.
Leaf Buying Manager in Bangladesh
Verified LinkedIn User
Tobacco, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Manage your Human Resources Efficiently

5.0 3 years ago

Comments: As a user, I am super delighted to use this software because it enables me to manage my team very efficiently. It reminds me of performance management of mine as well as my team. In addition to these, it allows you to request for any HR related letters and it reaches you on time without wasting your time physically.

Pros:

I. Easy to use and very user-friendly for the HR guys as well as for the employees. II. Specific role creation as of the role profile ( ensuring proper delegation of authority). III. Real time update of the HR data. IV. Performance management system. V. Hiring or contracting and leaver management. VI. Compensation and benefit management. VII. Identifying the development needs of the employees and prioritizing the training program for the top loss.

Cons:

I am extremely happy with this software and didn't find anything that I would not like.

Naveesh
Electrical Engineer in US
Automotive, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Works well with other SAP products

5.0 11 months ago

Pros:

Ease of looking at vacation details and requesting them. Also easy to keep track of compensation and your profile

Cons:

The direct deposit details update can be a bit easier to access and navigate

Verified Reviewer
Verified LinkedIn User
Financial Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Not Intuitive and Complicated for no reason

2.0 2 years ago

Comments: would not recommend to any person or business. not user friendly, not intuitive, and as previously mentioned I am constantly troubleshooting this software with my team and our administrator. on more than one occasion, people's time off has not accrued properly resulting in them either having a surplus or less vacation days than they're supposed to. any time i need to do anything in this software it is overly complicated. i miss our old vacation time software, and so does our team.

Pros:

I like that there is an app, however i've never used it and i'm not sure how many of our staff use it either.

Cons:

The main reason we use SF is time off requests/vacation management. After almost 2yrs of use, I still get emails from multiple team members that are struggling to: - see their total accrued vacation time - enter in their own vacation time (Aka they email asking me to do it for them) - cancel their own days off (they email me asking me to do it for them) - edit requests on their own (ex: changing from 3 days of vacation to 2 etc) without cancelling and re-entering the whole thing My biggest frustration with SF is that it doesn't show team members their total time off, it only shows what they've accrued as of the day they are looking at their profile. in order to see how many days they have left to book they have to adjust the calendar. I get the most emails about this issue, and my team struggles with this the most. You can't tell if a person has requested a 1/2 or full day w/o going "all the way" into the request - i should be able to look at either the homepage or Workflow Requests and tell if the person needs one day or just a 1/2. Instead you have to go into their profile, look at the request and THEN you can find out how much time they're requesting. I also get email notifs every time i cancel someone else's vacation time and yet they won't get an email. i've reached out to our system admin about this more than once and they can't seem to come up with a resolution. This software looks and feels old school - very windows 95.

Maarten
Ehs officer in Netherlands
Pharmaceuticals, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Maintain trainings and ensure qualified employees

5.0 2 years ago

Pros:

Tracking uneasy without using paper folders and signatures.

Cons:

I really do not have any cons. The software suits out needs.

Eduardo
Eduardo
Corporate Procurement in Mexico
Verified LinkedIn User
Construction, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great HR software and for salaries & benefits

4.0 5 years ago

Comments: The employee management has improved substantially since Success Factors was implemented in my company. From training management to team management and career development, everything can be done from here, and it's mobile so, I can approve requests and track other things while on the go.

Pros:

I really like that since we are using success in my company, we do almost everything related to career development and benefits and employee management in the solution. We manage our objectives, 360 evaluations, trainings, vacations, vacants and more from success.

Cons:

Sometimes new releases change things in the platform and I have discovered that every now and then we lost some features we had in the past.. but new things appear so is more the benefits than the bad things.

Christiaan
Christiaan
SAP Consultant in South Africa
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

SuccessFactors Review

4.0 5 years ago

Comments: It offers a great and easy platform to build a Human Resources system

Pros:

It is a great Human Resources tool for clients and implementing it has been made relatively simple and straight foreward

Cons:

Some of the modules/features for consultants are archaic and needs to be updated. The quarterly updates are also not always tested properly, and this tends to break some features

Jonathan
Venezuela
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Excellent application for production companies

4.0 6 years ago

Pros:

It is a software that allows modular growth, adjusts and parameterizes the needs of each country, has absolute control of information security, integrates different areas of the company, and has in detail all operations

Cons:

It is very expensive, the implementation takes a long time, it requires the change of many processes to adapt to the best practices, the front end is not so friendly when using it. it requires very robust equipment for its implementation.

Abhijeet
Abhijeet
Manager Business Intelligence in India
Verified LinkedIn User
Environmental Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

High Reliability HR Software

4.0 2 years ago

Pros:

I love the UI of this thing. Like I feel it was built for me. There are panels where I can measure and check my own performance and improve upon them.

Cons:

The system is nice but integrating it with other seems like a difficult area. I would never tread on those paths.

Meir
Meir
HR Assistant in US
Verified LinkedIn User
Logistics & Supply Chain, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Great for keeping track of employees

3.0 4 years ago

Pros:

Keeps a nice tidy database of all current and past employees. There are many sections to list employee information, of course it requires administrators to keep it updated.

Cons:

The software UI is simple, and a little clunky. It take a bit to load everything. Clicking the wrong thing will waste around 30 seconds to get back to where you wanted to be.

Jeremiah
Senior Customer Care Engineer in US
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

SuccessFactors has Room for Improvement

4.0 6 years ago

Comments: Overall SuccessFactors is adequate in reviewing my job requirements, extra learning opportunities, or profile specific information. It's a bit difficult to navigate and once you've been to the place you need to go it's best to bookmark it as it may be cumbersome to get back to that spot.

Pros:

SuccessFactors is easy to log into (uses AD Creds) and the front page is inviting with an overview of main pages I typically need to visit.

Cons:

Navigating throughout the various places I need to go can get complicated and with all the redirects it can take a bit of time for a page to load. We have learning/courses integrated within SuccessFactors and often times progress is lost or SuccessFactors doesn't register when I close out of a window.

Niall
Head of Information Systems in Ireland
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

A Leading and reasonably cost effective end to end HR system

4.0 3 years ago

Comments: Overall this system meets our expectations. The platform is fast and stable.

Pros:

An end to end system to handle recruitment, onboarding through to employee management, absence, performance and succession planning and offboarding is not easy to find at this price point. The Integration Centre which can export data for use in other systems is feature rich and very fast for extracting data.

Cons:

Reporting, and not unlike any cloud systems, isnt as strong as it could be. It is somewhat clunky and cumbersome to create reports. SAP Support, so far, is extremely poor.

Edrick
Process Associate in Philippines
Human Resources, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

This Software Makes Managing Employee Data Management Easier

5.0 3 years ago

Comments: Having this software is a great tool for HR professionals. It lessens our work on Data Management and it also minimizes the use of paper which is beneficial to our nature. There are just some technical issues with access management but easily managed by their support team. Overall, I am thankful my company has this system as it saves me more time and made my tasks easier, thus, I can focus on other things that we have yet to automate.

Pros:

I like that this software have a lot to offer although our company has decided to blend it to Oracle HCM as it was our old system and we cannot easily shift to SAP. It is very easy to use and it covers from onboarding, performance management, data management, payroll until offboarding.

Cons:

There are a number of instance of having access errors for our employee's portal.

Kornelia
HR Specialist in Germany
Food Production, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great modern tool for HR Administration

4.0 5 years ago

Comments: We implemented this software 2 years ago and I cannot imagine working with sap on premise any more. It"s fun!

Pros:

The Software is very easy to use. You can customize it to your intern HR prozesses. It make HR administration so much more fun - its modern, uncomplicated and user friedly.

Cons:

The design of the perfomance form could be better.

Priyanka
Sr. associate in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent product

5.0 2 years ago

Comments: Excellent experience… ease to use it is very smooth

Pros:

Accessibility and user friendliness.. UI is amazing

Cons:

Nothing much that I have which I don’tLike

Chirag
CITO in US
Insurance, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

SuccessFactors has opportunities to improve

2.0 4 years ago

Comments: We had a poor experience with SuccessFactors. I had a similar experience in a past position. So, this poor experience was a repeat. Performance management module required more effort from administrators and managers to set up, write reviews, deliver to staff etc. Support really liked gamification and we didn't create enough about gamification. We cared about giving the right feedback to staff so they can grow and prosper. It appeared that SuccessFactors was competing with Facebook while we wanted it to compete with Gallup. Support and billing from their side needs to improve. When exiting SuccessFactors, we weren't treated well. SAP is in a great position to focus on changing people's emotions about SuccessFactors. I can totally see its potentials. SAP needs to take a different approach with the product and support.

Pros:

The best feature of SuccessFactors was that it was a operationally stable, cloud-native software when competitors were finding their footings with SaaS model and ensuring high availability. SuccessFactors had figured the technology out sooner than competition and our team didn't have to worry about hosting.

Cons:

Modules in SuccessFactors appeared to be scattered and cobbled together inefficiently. It appeared that employee data got copied over to payroll module. Performance data was copied from one year to another. It just seemed like a trailer/mobile home put piecemeal'ed together using plastic, wood, metal, soil and broken wheels from trucks and motorcycles were put underneath the trailer/mobile home, but the paint looked uniform and hid these inefficiencies. SAP has a great opportunity to turn this around since their foundational infrastructure is solid.

smit
Owner in India
Accounting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Perfect HCM software

4.0 6 years ago

Comments: Overall good software with in depth details and management highly suitable for large enterprises.

Pros:

Success factors is US based company which provides solution for Human Capital management, now this company is acquired by SAP AG. 1. Success factors provides human capital management solutions for large enterprises 2. It provides complete solutions starting from KRA/ KPI management, Learning and Development, Talent acquisition etc which cater most HR department requirement. 3. It has complete customization available which can be changed according to need of the organization. 4. In depth analysis of data/ details can be done from administrator account which gives complete overview.

Cons:

1. Pricing for software is on higher side which mostly large enterprises can only afford. 2. User interface needs improvement, it is not much user friendly and hence proper awareness is to be imparted to users who are going to use it. 3. It lakes seamless integration with various SAP modules. 4. Sometime its complexity is such that excel based HCM seems like more suitable

Ashok
Functional Analyst in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

All you Need as Employee is Here

5.0 last year

Pros:

It helps to manage All Employee information safely.Easy to access and submit their concerns like applying leaves, payroll management, Searching for internal job can be done by themselves.Time Sheet Management is good, In that more options available so that we can mention easily.Available in system and Mobile which is super good.

Cons:

HR policy tab should be pre designed, so that employee get everything clearly.

Amanda
LMS Admin in US
Utilities, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Effective LMS with Additional Tools and Resources

5.0 4 years ago

Comments: Overall it is a useful tool that has helped us accomplish learning and development initiatives, performance-driven development, and much more.

Pros:

It's nice to have not only your learning management system (LMS), but also your performance review and feedback system in one. We do not utilize all of it's features, but those we do are effective and is fairly easy to catch on to.

Cons:

Some action items are harder to find than others and you have to search for them among the different tabs and functions under each. Some rating limitations within the system for performance if you want to customize your own rating system.

Verified Reviewer
Verified LinkedIn User
Building Materials, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Considering everything, my pick for an HRIS

5.0 6 years ago

Comments: The sales cycle delivered what they promised; the implementation team was very supportive. S the post go-live support model is the best I have experienced.

Pros:

The security and features of the end to end product were very robust. The IT team was happy with it and so was HR. A win!

Cons:

There is some awkwardness in the user experience which results in extra clicks to navigate around. It’s clear the modules were stand-alone and have been patched together.

Verified Reviewer
Verified LinkedIn User
Human Resources, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

SAP HCM

5.0 6 years ago

Comments: Payroll and Legal Reporting is near perfection, although with challenges (at least PT Location has challenges on the legal report side. All the HR information is gathered in one place, which allows for reporting and analytics to be deep and accurate.

Pros:

Talent management analytics: which allows for employee skill/qualification analysis;

Cons:

The learning curve of usability is a bit steep, although when you get the hang of it you won't believe how effective this software is.

Ahmed
Programmer
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Best out of the box Talent Management System

4.0 7 years ago

Comments: They are one of the best in HR cloud solutions.

Pros:

All HR aspects have been thought of if you are into the out-of-the-box solution then SuccessFactors is the best. very scaleable and well-integrated system. With Employee Central you can replace old HR systems with smile

Cons:

If your company enforce its own standards then you need to think a lot before going to cloud. As for SuccessFactors, we faced a lot of limitations whenever we try to customize things. It is not as flexiable as promoted. Licenses costs a lot, make sure to check other competitors before moving to SuccessFactors

Geetika
Sales & Marketing Manager in India
Hospitality, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Review for SAP SuccessFactors HXM Suite

5.0 2 years ago

Pros:

One stop best software for HR that provides amazing employee experiences and manages multiple segments to workforce. It has most advance workforce management features.

Cons:

I believe that functionality wise it needs an improvement, there should be a timely software updates and The data visualization is less.

Yasmim
Maintenance Analyst in US
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

SAP SuccessFactors HCM Suite in my life

4.0 3 years ago

Comments: Every week I issue notes with a repair nature and it is a very easy task to be performed by SAP. For 2 days a week I need to make inquiries of bank details from suppliers and change addresses and emails and it is also an easy activity whose platform facilitates reading and changing data.

Pros:

What I like most about this site is the speed of loading each function and page opened, in addition to supporting several open at the same time. But more important is the amount of functions available for use, such as inventory control, supplier search, payment collection, among others.

Cons:

Sometimes it's kind of hard to find a search function I need and I end up having to question my colleagues even though I've had access to the site for years.

Rajesh
Program Manager
Management Consulting, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

SAP tool review

4.0 7 years ago

Pros:

Integration of all modules makes a seamless experience if all upstream and downstream process is set up effectively. The checks and balances in terms of validations are set up which ensures integrity of data.

Cons:

Complex change management process and it takes long time to drive changes in the SAP system. This often leads to escalations and low user satisfaction

David
HR Operations Analyst in US
Consumer Goods, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use but slow system

4.0 7 years ago

Comments: Easy of use and access to a cloud based sas system.

Pros:

The ability to easily configure forms and processes as needed. The portlets are easy to manage and use and everything field is reportable.

Cons:

The limitation of a SASS based system with very slow process to add a recomendation on a gap. Also it's very slow compared to other systems like Cornerstone.