SAP SuccessFactors HCM Suite Reviews

Average Ratings

  • Overall
    3.9 /5
  • Ease of Use
    3.7 /5
  • Customer Service
    3.6 /5

About SAP SuccessFactors HCM Suite

Improve employee performance and align activities for business growth with a talent management solution deployed on the cloud.

Learn more about SAP SuccessFactors HCM Suite

Showing 212 reviews

Taline G.
Sr. Learning Technology Analyst
Supermarkets, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 17/04/2021

"Solid Product"

Comments: I generally had a very good experience with this product.

Pros: SuccessFactors is a great integrated product for recruiting and learning.

Cons: The system is a bit clunky and not such a streamlined user experience.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 17/04/2021
Amy V.
Team Lead
Telecommunications, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    2 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 11/03/2020

"Adequate ATS Tool"

Comments: The product gets the job done at the end of the day but it can be unpredictable most often than not. It's user friendly but also is not expansive enough to be a designed tool to function with increased creativity.

Pros: The product is user friendly and the ability to perform basic functions works for daily use. The product asthetics are appealing .

Cons: A lot of areas are in need of improvement. When software updates the next day there are always issues that arise that cause delays in daily tasks. External customers are limited in some user options that should not be restricted.

  • Reviewer Source 
  • Reviewed on 11/03/2020
Kornelia G.
HR Specialist
Food Production, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 25/05/2019

"Great modern tool for HR Administration"

Comments: We implemented this software 2 years ago and I cannot imagine working with sap on premise any more. It"s fun!

Pros: The Software is very easy to use. You can customize it to your intern HR prozesses. It make HR administration so much more fun - its modern, uncomplicated and user friedly.

Cons: The design of the perfomance form could be better.

  • Reviewer Source 
  • Reviewed on 25/05/2019
Smit S.
Owner
Accounting, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 16/08/2018

"Perfect HCM software"

Comments: Overall good software with in depth details and management highly suitable for large enterprises.

Pros: Success factors is US based company which provides solution for Human Capital management, now this company is acquired by SAP AG.
1. Success factors provides human capital management solutions for large enterprises
2. It provides complete solutions starting from KRA/ KPI management, Learning and Development, Talent acquisition etc which cater most HR department requirement.
3. It has complete customization available which can be changed according to need of the organization.
4. In depth analysis of data/ details can be done from administrator account which gives complete overview.

Cons: 1. Pricing for software is on higher side which mostly large enterprises can only afford.
2. User interface needs improvement, it is not much user friendly and hence proper awareness is to be imparted to users who are going to use it.
3. It lakes seamless integration with various SAP modules.
4. Sometime its complexity is such that excel based HCM seems like more suitable

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 16/08/2018
Verified Reviewer
Senior Product Development Engineer
Automotive, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 08/08/2019

"Need improvement on user experience"

Comments: It's a very capable and customizable platform for any kind of business needs but user interface and performance needs to be improved.

Pros: SAP is a well-known management system which is recognized by most of companies and can be adapted for your needs without knowledge of hard programming. You can drag and drop someting to create your own system.

Cons: User interface is not friendly and it works slowly. If you use on a browser, go back future can struggle. Developers should focus to increase GUI and performance.

  • Reviewer Source 
  • Reviewed on 08/08/2019
Daniel L.
Asistente ejecutivo superior
Accounting, 5,001-10,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 15/06/2019

"Take control of your payroll in an unbeatable order!"

Pros: You can keep detailed control of all your work payroll. Contracts, payroll, fiscal retractions as well as the progress of each employee within the company. Being able to have an exact report of all the employee's performance in the company, from training courses carried out to labor incidents. So far I have not seen a better tool to keep the work payroll in such a neat and efficient way.

Cons: It is not as easy or simple to use as it seems. You have to do specialized courses to learn how to use it but without a doubt it's worth it! It is an excellent software.

  • Reviewer Source 
  • Reviewed on 15/06/2019
Angel S.
LMS Systems Analyst
Mechanical or Industrial Engineering, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/12/2017

"Tier 1 System?"

Comments: Features seem very limited/overly complex in comparison with other platforms such as elogic and cornerstone.

Pros: Great for large companies with set curricula in place. Custom Reporting, Multiple Learning Types Supported. Ability to add references/global resources. Integrated with SAP GlobalScape (previously iContent).

Cons: Lack of forward facing custom reporting (SQL Knowledge required). Customer support is not included with licensing; third party support is sub par.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/12/2017
Verified Reviewer
Human Resources Operations Manager
Human Resources, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 03/09/2018

"SAP HCM"

Comments: Payroll and Legal Reporting is near perfection, although with challenges (at least PT Location has challenges on the legal report side. All the HR information is gathered in one place, which allows for reporting and analytics to be deep and accurate.

Pros: Talent management analytics: which allows for employee skill/qualification analysis;

Cons: The learning curve of usability is a bit steep, although when you get the hang of it you won't believe how effective this software is.

  • Reviewer Source 
  • Reviewed on 03/09/2018
Garrett E.
SVP Finance & Operations
Computer Software, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/09/2017

"Good product; would be great to see more..."

Comments: Stay true to what you are good at; be the best there and innovate! If you nail that people will continue to come; but if you bury the features within SAP - my guess is that they will be quickly overtaken.

Pros: It has been interesting to see how SuccessFactors has evolved and is now being positioned within SAP. I have always seen them as stronger in performance management and succession. The frameworks the tool was originally based on have certainly held the test of time.

Cons: As with everyone acquired by Oracle or SAP; you wonder what is going to be left in a couple of years. Also, struggle with the adequacy of the payroll, benefits, workforce management, etc.. Have always understood why they wanted to be there but it's a bit like going to a motorcycle dealer to but a car.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/09/2017
Diane R.
Training Operations
Computer & Network Security, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 12/10/2016

"Need personalization"

Comments: 11 years at Honeywell, I've worked with the Learning Hub for about 5 years. There are many things that I would like to personalize to meet my audience needs in regard to notifications, curricula, and viewing assigned learning on a persons profile.

Pros: Easy to set up classes, close classes and run reports

Cons: Very difficult to check on someone's progress for assigned learning. It doesn't tell you which session the are in

  • Reviewer Source 
  • Reviewed on 12/10/2016
Verified Reviewer
Global Mobility Partner
Electrical/Electronic Manufacturing, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 14/11/2018

"Decent but outdated compare to others"

Pros: The software integrated with other SAP tools which provide more choices for HR professionals to have everything in one go. It is also customizable depending on your organisation process/requirements.

Cons: As it involves several different software it can be bit unstable at times specially during upgrades period

  • Reviewer Source 
  • Reviewed on 14/11/2018
Matthew M.
Senior HR Analyst
Plastics, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/03/2019

"SuccessFactors Base model - Bulky Double Database, Poor Reporting"

Comments: After working with ADP and SAP I find that SAP allows better organizational structure support and believe the system as a whole can be more valuable than ADP but operating with just the Employee Information portion of the system is not worth it. I recommend going all or nothing with this HRIS.

Pros: I appreciate the idea of a database for positions and a database for people. It is a great idea and I think they have a good design to build on.

Cons: The positions don't change when a person changes. This was a challenge. You can automatically transfer employees to new supervisors when you terminate a supervisor, but the positions for all those employees will still show the higher level position to be the terminated one rather than the new one causing double the work. It is a challenge, and I think their reporting and importing processes could be more efficient.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/03/2019
Verified Reviewer
Learning and Development Specialist
Hospital & Health Care, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    2 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 09/01/2018

"Solid learning platform with all the features you need."

Pros: Self-explanatory, love the due dates/retraining, platform has many features. The product offers a great layout for the learner experience.

Cons: Since SAP took over, customer service is weak. Often they are not very responsive. Price is on the higher side.

  • Reviewer Source 
  • Reviewed on 09/01/2018
Winnie L.
IT Director
Electrical/Electronic Manufacturing, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 23/02/2017

"SuccessFactors LMS"

Comments: I had implemented SuccessFactors LMS system for various companies in different industries. It is a product with rapid implementation and can be launched from different platforms. It is easy to use and has great reporting capabilities to meet compliance requirements globally as well.

Pros: Rapid implementation and subscription based.
Increase managers’ capabilities to develop frontline associates.
Streamline administration process and maximize efficiency.
Reduce audit and compliance risks by having complete and accessible attendance data.

Cons: It requires additional fee for content management

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 23/02/2017
Taniushka M.
Quality engineering
Airlines/Aviation, 10,000+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 05/05/2020

"Good Manufacturing software"

Comments: Great software to handle business keeping control of steps and traceability.

Pros: Good tracking of parts and steps, traceability linked to sign off, this software can communicate easily with other systems.

Cons: It can crash often. Everything else is great and easy to use. Might be pricey but it is an awesome tool.

  • Reviewer Source 
  • Reviewed on 05/05/2020
Nicole P.
Project Coordinator
Electrical/Electronic Manufacturing, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/02/2018

"Learning with SuccessFactors Helps a lot"

Pros: SuccessFactors helps our team with learning courses easily. It connects all the team members with various courses on the cloud. Easy to use and reporting helps with a lot of custom options. Great tool for learning management. Helps with managing courses and other related information for team members.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/02/2018
Lynzee U.
HR Assistant
Food Production, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 22/03/2019

"Great for employee data"

Pros: It is great and storing and organizing all employee data securely.

Cons: The reporting function can be challenging and not very user friendly.

  • Reviewer Source 
  • Reviewed on 22/03/2019
Dana L.
Pharmaceuticals
Used the Software for: 2+ years
  • Overall Rating
    2 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    2 /5
  • Customer Support
    2 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 23/02/2015

"System Admin Experience with SuccessFactors"

Pros: Updates came out on a regular basis and they listened to their clientele as to what was needed. It was a great tool for companies who have very basic review to do and could accommodate multiple review processes, as well as compensation processes.

Cons: It was hard to customize or make it fit what your company needed if it didn't match the way the system was setup. It was also hard to get answers from the company and we were usually passed around to multiple people before we were ever given an answer. From our experience, the system also experienced numerous bugs. Very often it seemed like we were dealing with a bug and having to wait on a patch. I know the company was going through a lot of growth and changes, but it was very stressful to constantly deal with the system not working properly.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 23/02/2015
Adnan L.
Project manager
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 02/07/2018

"User friendly LnD Portal"

Comments: Overall effective and efficient product, however Search and Navigation should be considered for further improvisation for enhanced experiences.

Pros: One of the best Learning and Development product for up skilling and training of work force of any organization, simple, effective, efficient.

Cons: Some of the features like search and User Interface can be further improvised with better and easier browsing capabilities for better navigation across published content.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 02/07/2018
Tibisay C.
Especialista de Gestion Humana Senior
1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 12/03/2018

"the program is very advanced and very friendly"

Comments: excellent benefits despite its cost, provides control and organization

Pros: the platform is very good.
adapts to the needs of the company
indicates immediate response when a report is requested

Cons: not all the sap system is translated into Spanish
high cost of buying and implementing the program.

  • Reviewer Source 
  • Reviewed on 12/03/2018
Kyle A.
Electrical/Electronic Manufacturing
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4.5 /5
  • Features & Functionality
    3.5 /5
  • Customer Support
    4.5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/02/2015

"Very satisfied!"

Pros: Very user-friendly. Our employee population loved the interface, and HR found it very easy to use.

Cons: Had some integration issues, but SF helped us fix any issues we had very quickly.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/02/2015
Nicole J.
HR Analyst
Electrical/Electronic Manufacturing, 1,001-5,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 09/12/2016

"Success Factors - Customer Service Non-existent"

Comments: I have used this product for over a year as the HR system administrator. The customer support is awful. To put in a ticket, you have to research the topic on their site before it lets you submit a ticket. It also takes them forever to get back to you. I submitted a "high" priority ticket this year and it took them one week to get back to me.

Pros: Core functions and features are on par with most other companies.

Cons: The customer support is awful. To put in a ticket, you have to research the topic. It takes them forever to get back to you. I submitted a "high" priority ticket. It took them one week to get back to me.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 09/12/2016
Angel H.
branch manager
Banking
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/09/2016

"intermediate user - mid level manager"

Pros: ala carte features and ability to add on as your team grows and need to increase succession planning tools

Cons: a little confusing at first but easily adaptable once you learn the system

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/09/2016
Howard C.
IT Help Desk Specialist
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 16/10/2019

"On-boarding Software Review"

Pros: I like the GUI of this application as it makes it easy to navigate for end users.

Cons: I would like if the Resume would auto populate the fields so it would make applications less tedious.

  • Reviewer Source 
  • Reviewed on 16/10/2019
Wendy S.
Director of FP&A
Computer Software
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    2.5 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/05/2016

"AAMVA review - WS"

Pros: Easy rating system, easy to enter goal, objectives, etc. I like the notification emails it can send to other parties like employees or HR

Cons: lack of training from my company...there is more functionality that we are not using

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/05/2016