--- description: Learn more about Little Hotelier price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Little Hotelier Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/20031/hospitality-property-management/software) > [Little Hotelier](/software/144307/little-hotelier) # Little Hotelier Canonical: https://www.capterra.com.au/software/144307/little-hotelier Page: 1 / 10\ Next: [Next page](https://www.capterra.com.au/software/144307/little-hotelier?page=2) > The all-in-one platform designed to help small properties drive more bookings, simplify daily tasks, and grow with confidence. > > Verdict: Rated **4.0/5** by 220 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Little Hotelier? Designed and built specifically for small properties like B\&Bs, inns, motels, guesthouses, vacation rentals, hostels, motels, pubs, cabins, and camping accommodation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 220 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SiteMinder - **Location**: Sydney, NSW, Australia - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 109.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Available add ons: • Guest Engagement • Website Builder - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German, Indonesian, Italian, Portuguese, Spanish, Thai - **Available Countries**: Argentina, Australia, Brazil, Canada, Germany, Indonesia, Ireland, Italy, Malaysia, Mexico, New Zealand, Philippines, Portugal, Singapore, Spain, Thailand, United Kingdom, United States ## Features - Activity Dashboard - Booking Management - Booking Notes - CRM - Calendar Management - Channel Analytics - Channel Management - Customer Support - Dynamic Pricing - For Hostel/Dorm Managers - Front Desk Management - GDS/OTA Integration - Group Reservations - Guest Communications - Housekeeping Management - Inventory Control - Inventory Management - Multi-Channel Management - Online Booking - Order Management - Partner Management - Payment Processing - Point of Sale (POS) - Promotions Management - Property Management - Rate Management - Registration Management - Reporting & Statistics - Reporting/Analytics - Reservations Management - Room Inventory - Self Check-In/Check-Out - Third-Party Integrations ## Integrations (9 total) - Akia - Duve - GuestTouch - LoungeUp - PayPal - Pricepoint - RoomPriceGenie - Vikey - happyhotel ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hospitality Property Management Software](https://www.capterra.com.au/directory/20031/hospitality-property-management/software) ## Related Categories - [Hospitality Property Management Software](https://www.capterra.com.au/directory/20031/hospitality-property-management/software) - [Holiday Rental Management Software](https://www.capterra.com.au/directory/30616/vacation-rental/software) - [Hostel Management Software](https://www.capterra.com.au/directory/31457/hostel-management/software) - [Online Booking Systems](https://www.capterra.com.au/directory/20032/reservations/software) - [Hotel Channel Management Software](https://www.capterra.com.au/directory/31615/hotel-channel-management/software) ## Alternatives 1. [Hostaway](https://www.capterra.com.au/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Lodgify](https://www.capterra.com.au/software/131924/lodgify) — 4.5/5 (1283 reviews) 3. [Cloudbeds](https://www.capterra.com.au/software/158839/cloudbeds) — 4.3/5 (341 reviews) 4. [Guesty](https://www.capterra.com.au/software/159377/guesty) — 4.4/5 (466 reviews) 5. [Amenitiz](https://www.capterra.com.au/software/183836/amenitiz) — 4.3/5 (239 reviews) ## Reviews ### "Random thoughts after five years of use" — 4.0/5 > **Stuart** | *8 May 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Having clear visibility of the booking calendar. Immediate processing of direct bookings as they are made. Ease of creating and maintaining our website, and of converting bookings from visitors to this website. Helpful humans on the chat screens. > > **Cons**: There are some screens and data fields in some of the applications which do not actually work or flow into others. This means I have to find the "real" way to change room rates, etc. I also find the bot unhelpful. It suggests a number of ways of doing things (eg, tonight, it gave a list of options for why the way it suggested changing MFA was leading me to an error screen rather than allowing the MFA change. I followed each of these many options, including clearing the history cache, changing passwords, moving to a different secure network, etc before asking for a human - and then I was able to change the MFA within a few minutes). The app continues to have some operational issues, making it less useful than it could be and should be. If it worked and I trusted it, I would use it in preference to the desktop version. Setup of the "Extra Items" section seems to assume these items are large, so does not easily allow for the sale of smaller items such as gift cards, postcards and other products that might usually not be sold for whole dollar figures. Removal of the option not to charge GST in this section was not useful. > > I usually enjoy it, and find it efficient. There are some parts that seem needlessly proscriptive, such as the minimum character requirement for completing this field for example\! ----- ### "Positively taking Control of my bookings" — 5.0/5 > **JEN** | *10 May 2025* | Recreational Facilities & Services | Recommendation rating: 8.0/10 > > **Pros**: It is great to take control over my own bookings. Little Hotelier has been fairly easy to set up. > > **Cons**: Some of the support has been ordinary but some of it has been amazing. Particularly \[sensitive content hidden\] \! She was extremely competent and answered my question quickly and solved my problem easily. > > So far a positive experience. I am looking forward to receiving direct bookings. ----- ### "Customer service has declined considerably over time" — 2.0/5 > **David** | *3 August 2024* | Leisure, Travel & Tourism | Recommendation rating: 5.0/10 > > **Pros**: Generally it has great features for a small accommodation property and has everything in one spot, easy to use and the phone app has many great features to help when out and about. > > **Cons**: Chat staff not reading what I write. Two months back I had an issue where a direct booking created by the guest is not able to be checked in, modified or payment recorded. I am very experienced with the system but had the live chat staff explain to me how to edit a booking from scratch, ignoring almost all of what I had explained earlier. Eventually the person realised there was a problem and it was escalated. Now I have another direct booking doing the same thing (numerous others in the meantime work fine). Once again the chat person does not understand there is a problem and asked me to perform the same things as last time (e.g. delete the guest email and type it in manually, which is exactly what I had told them would not work). Back around Christmas just gone I had issues with double bookings and it took a lot of effort to get it escalated and for them to identify it was indeed their system. I knew more than the chat staff and I was assured the staff involved would have further education. I now find I have chat staff not reading my messages before responding and it is simply not good enough for the price I pay. There is a lot I love about the Little Hotelier system, but with cheaper options out there I expect better quality service. > > I am so tired of chat staff assuming I don't know how to edit someone's email address in a booking, they even take time to explain to me how to open a booking. I've been using the product longer than they have. I know they get people who don't know how to check a computer is switched on, but I am not one of them and just wish I didn't have to keep repeating myself. I also wish they knew what "I can't edit anything at all in the booking" means rather than suggesting I edit something in the booking (yes, this is what happens each time). ----- ### "Change to Booking Engine NOT user -friendly" — 1.0/5 > **Andy** | *21 November 2024* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: It was good for the past 10 years but things have changed. > > **Cons**: Have been with Little Hotelier for over 10 years and have been happy with the product, but out of the blue, they have changed the front face of the Booking Engine, which the guests use. It has made it very difficult for the guest to see which accommodation unit is available and when this is important for small/Little businesses as each product you offer is often different and return guests especially like to stay in their favourite. All Little Hotelier is doing is moving all Little Hotelier clients over to the Siteminder Booking engine which is designed for large operators with style accommodation. > > Customer/client service is non-existent . ----- ### "Little Hotelier Support" — 5.0/5 > **Jen** | *26 June 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] was super helpful. I had to get him to call me back as I was interrupted during the call. He helped me work through my direct booking and mapping issue. > > **Cons**: It was all good. I didn't have any concerns with the service that I was provided. I find it easier to talk on the phone rather than the chat option. > > Very happy with my experience as the problem was corrected fairly quickly and \[sensitive content hidden\] was good to talk to. He also asked if I had anything else I needed help with. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.com.au/software/144307/little-hotelier?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/144307/little-hotelier) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data