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choose better software
About Foxit eSign
Close Deals Fast with Foxit eSign. The electronic signature solution with the highest ROI. HIPAA, Integrations, API, Authentications.
First and foremost, the platform is incredibly user friendly. The home screen makes navigation easy and I can keep it as surface level or in depth as I like.
Small issue with uploading Adobe PDF forms. Form fields come out ugly in final.
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Filter reviews (701)
Alternatives Considered:
No Other Services Fit our Needs until eSign Genie
Pros:
eSign Genie allows tons of customization. We are an accounting and tax practice and send documents frequently for both our own purposes (contracts, engagement letters) and documents that need to be filled out and forwarded to the IRS and other tax authorities. These documents need real signatures, not the type-written signatures that most eSign software lets clients use. With eSign Genie, we can limit our clients to only have the option to draw their actual signature, allowing us to use this for more documents than our previous solution. Also - I cannot speak highly enough of eSign Genie's Pay-as-you-Go plan. Most eSign providers no longer (or never did) offer this type of plan, and it is perfect for my type of business that doesn't necessarily need to send hundreds of documents per month. I pay a $10 fee for 5 documents at a time, and they don't expire. When I run out, I just "top up" with 5 more documents at a clip.
Cons:
I really haven't seen anything negative about eSign Genie as of yet. The only small issue sometimes is the speed - I've had a few clients say that it is sometimes slow to load, but it's infrequent - so not enough of a problem for me to look elsewhere. (Trust me, I have already looked elsewhere and was utterly dissatisfied!)
Foxit Software Response
5 years ago
Hi Dane, Thank you for taking the time to leave a detailed review. I am happy to announce that eSign Genie has overhauled, tuned and upgraded our database resulting in 3 second maximum load times on every screen of our application. Searching for a document is now instantaneous. eSign Genie has always focused on having an Easy-to-Use, Legally Binding and Comprehensive eSignature Solution. We now have the fastest eSignature Solution too! --> eSign Genie DevOps Team
HIPAA compliant and customizable.
Comments: The Covid-19 pandemic forced many of us online unexpectedly. We had to quickly find ways to get the necessary documentation from clients without the privilege of being able to see them face to face. Foxit eSign helped us move online quickly and effectively and gave us the confidence that our client's privacy and security would be respected and protected. Now that we are back in the office we still send and receive documents electronically helping us reduce paper waste, and giving our clients access to documents 24/7 through the templates embedded on our website.
Pros:
My number one priority is my client's privacy and security, when i started with esign genie, now foxit esign, they could clearly provide HIPAA security where DocuSign could not. The ability to embed my document templates onto my website and emails is a great bonus as well!
Cons:
I have had clients complain about their ability to complete documents on mobile devices, but for the most part, they are able to complete documents with ease. I like that I can see the documents that have been started so that I can provide assistance when needed.
Signature function does not work.
Comments: Hate the experience. I wish I could convince my company to change to another package. Please do not send me a gift card. I suspect if it comes from your company, the card will not work and the experience will be agonizing.
Pros:
I do not like much about this product. I wanted to like it, I need to like it, because I am forced to use it every day. This product is hampering our audit procedures and the timeliness of our approval process. I guess the good thing about this product is it forces us to maintain our manual back up systems, i.e. print, physically sign, scan, save, send.
Cons:
The signature function does not work properly. When I try to save, my subscription has expired? The software does not allow me to save a document after signature. When I do apply a signature image, it does not allow me to rotate the document and maintain orientation with the signature. This software is very difficult and time consuming to use. The menu system and toggle switches for options are not intuitive. I miss Adobe.
Press the button, and here comes eSign Genie to the rescue!
Comments: I'm grateful to the eSign Genie support team and Kuddos [SENSITIVE CONTENT HIDDEN] Everything that we needed to have done, was explained in one minute and I was advised on which plan, could make it happen as well as the price, and the ease of use. No chaos, No drama, but a simplified and Streamlined process overall. Once again, you have to be patient and not want it all done instantley...as it might take you a little bit of time (like maybe 10-20minutes if you just FOCUS in order to get it set up properly). Once you do this, it's done, and you can move onto your next project! Thanks so much.
Pros:
Chat Support available... super helpful. They will provide you with the LINKS to screen shots and videos that you need to get what you need done. You must take your time and not rush when setting up, as to ensure no hiccups during use. Overall, great product and exceptional staff! Thanks again.
Cons:
If you are overly anxious and need to know right this very second, of what to do, you need to take a deep breath, calm down, and THINK about what you actually need to get done. You need to do this before dismissing the product or get frustrated. In my opinion, the product can do and will do what you need to get done. But you need to have a bit of patience.... from there it's all go.
Customer Support Lacking
Comments: Overall, our Sales Representative has neglected to provide the correct package for our organization. The rep is impossible to get ahold of, has added incorrect features to our account (even after multiple confirmations). I am constantly calling the support line (after hours, because that is the only time I can get through).
Pros:
It is very easy to set up forms for signature.
Cons:
It is difficult to add features (2FA) to the account. We ran out the day before a critical deadline, and there was no one available to assist me. Was promised call-backs, and never heard back from anyone. Foxit let our organization down.
Alternatives Considered:
Amazing product for the price point
Comments: Overall super happy with the product
Pros:
The fact that I can set up templates very quickly, its super user friendly, and has super helpful guides / faqs
Cons:
When editing a document before sending out, I have to be careful or it sends it through without having made those changes without asking if I need to edit the document
Good features and I love the pay as you go pricing
Comments: I use eSign Genie to execute residential leases. Being able to sign electronically is great. It saves the tenant time because they don't have to print and scan the lease. It saves me time because I can reuse templates instead of doing each lease separate. I don't have to drive to get contracts signed. It is awesome.
Pros:
What I find the most useful about eSign Genie is that I can pay for their services as needed. The other companies we looked at all want a monthly fee whether we use the service or not. In my case, I only need the service two times a year. eSign Genie gives me the flexibility I want!
Cons:
I suppose the interface could be a little more intuitive. The software is very powerful and because it has lots of capabilities, the interface can be a little confusing if you just jump right in.
Alternatives Considered:
Simple, Cost Effective and Easy to Use!
Pros:
I like how it was easy to create a document template that requires a signature by my patients. Patients expressed that it was easy to read and sign without difficulty.
Cons:
I am satisfied with eSign Genie and I have no complaints.
Easy to use alternative
Pros:
The ease of functionality as well as the quality of file retained between conversions is a grand selling point
Cons:
Slightly pricy and based on monthly subscriptions. Give me a lifetime access option at least, nobody wants your incremental neoliberal wallet scraping.
Alternatives Considered:
eSign easy and works
Comments: It's been good. It's allowed me to add an electronic agreement online or send agreements for signature without breaking the bank.
Pros:
- Easy to Use - Didn't force me into a year contract like Adobe (only slightly more for month-to-month before wanting to make an annual commitment) - Has Web Form to put agreements online - You can set the user permission to edit fields, fill & sign, or view only - They continually update their offering to make it better
Cons:
- Users can't redline the agreements, but I was told this is being added (but Users can comment and you do receive an email) - You can't turn off to not send the user an email when an agreement is void, but the work around is to change the user and the time frame when a message is sent (I expect this feature will be added)
For very basic use only
Comments: Overall it is an ok software and will do. For the price it is reasonable.
Pros:
For extremely basic use this product does quite well! Online chatting went well also, again, as long as you have very basic questions or problems.
Cons:
Unfortunately our company needed intermediate usage and found ourselves quite frustrated frequently. Sending out documents where more than one person, like a married couple, are using the same email address has several glitches. More than 40-50 times, out of sending over 400 documents, the second signature defaulted to the first persons name. So you got a document back with the same name signed twice. And technical support, all the times we contacted them, we're almost completely useless on this issue. Plus you had to describe exactly what went wrong every time you contacted them. It's as if they do not keep any notes. Very frustrating and no resolution. We are looking into a different signing company again.
Foxit Software Response
5 years ago
Hi Dayna, Thank you for your review of the application. We will launch an investigation to see why this issue is occurring. You can certainly use a shared common email between husband and wife; however, frequent name changes during data entry may have been difficult in our system due to security and identity management issues. While we do understand it is frustrating not be able to keep changing names of the people, it makes our system safer and legally binding. We will reach out to you again to train you further to show you how to avoid such issues. We do have a hundreds of companies using this feature and are very happy with the results. If you can spend a little time in showing us the issue you are facing, we will make sure that our team will do everything possible to eliminate any problems. Again, sincere apologies for any inconvenience. We will launch an investigation. We will appreciate your showing us the problem on an online meeting.
Alternatives Considered:
A Great Advance in Productivity and Time Savings
Comments: It is now the primary way that I sign up clients and handle settlements.
Pros:
The ability to take a document and have it executed in a fast, secure & efficient manner and have it distributed to all the parties is far superior to our traditional approach. It really makes life easier in a very hectic world.
Cons:
The thing I like least about the software is the OCR where you have to click each letter or symbol that the software can't read. It can be tedious
Alternatives Considered:
eSign Genie is a Top-Notch E-Signature Program!
Comments: eSign Genie has made our tedious process of obtaining required signatures on multiple documents so streamlined and easy. We now have a simplified process and a secure place for all our internal documents. This has been a lifesaver for our company!
Pros:
eSign Genie has completely streamlined our documentation process and the way we obtain signatures. It has accelerated our sales process and absolutely improved our production!
Cons:
There is really nothing I have found that I don't like about eSign Genie to this point.
Alternatives Considered:
MUST HAVE FOR ANY SIZE BUSINESS
Comments: Ask for [SENSITIVE CONTENT HIDDEN] as she is amazing!! She emailed, spent time with me via zoom. Helped me get set up, answered my questions, didn't make me feel stupid and was personable. I checked out all the competitors and found Esign Genie to be the most responsive, best customer service and competitively priced. The others when I asked questions just sent me links to the videos. [SENSITIVE CONTENT HIDDEN]scheduled time to chat and walk me through the questions I had vs sending me a link with 20 different videos.
Pros:
Easy to set up Customer service availability [SENSITIVE CONTENT HIDDEN] - bottom line........... Ability to talk to a real person who took the time to get to know me and my business and why and how I would be using the product
Cons:
Learning the quicks and figuring out what is needed where
Alternatives Considered:
Great way to start your digital signing process
Comments: Overall we liked the product, despite it's issues. It got us through the times during COVID when we couldn't have face to face interactions with our customers and made it easy to virtually enroll students. It was easy to learn and use so it didn't add that extra stress of having to figure out a complicated system.
Pros:
I liked how easy it was to jump in and start adding fillable fields on to our previously created forms. There wasn't much training needed and I could get the softward to do most of what we needed it to do. I also loved the audit trail so I was able to easily see where our participants were at in their process of completing and signing our applications. I was not the actual user of the software, I was the creator so I can't speak personally about the use of it. Based on feedback there were only minor issues with the software.
Cons:
We updated forms with new or udpated fields pretty often but Foxit did not allow for pages to be replaced with the update versions. Because of this whenver we made changes I had to re-do all of the fillable fields for the entire application which was very time consuming and tedious. It also would have been great if the software could read the uploaded documents and add fillable fields based on what it sees so we didn't have to add fillable fields for everything every time (Adobe has this feature and it's great!)
Alternatives Considered:
Excellent Electronic Document Management Software
Comments: The eSign Cloud allows us to use it in the field with low bandwidth. Our users cannot function without eSign Genie.
Pros:
This software is very easy to use, the help is plain and simple. The help desk people know their product. We asked for customizations that came back in a few weeks. No other software vendors were willing to customize. The cost per document soon pays for the cost of the software. We can move documents directly into our imaging system.
Cons:
The mobile apps took some time to complete. We had both Androids and Apple products. We wanted both apps completed before we started to use each.
Good product, I use it every day
Comments: I use it as my preferred pdf reader and it does what I need for. It’s easy to use and even allows me to sign documents
Pros:
I like that it is easy to use and allow me to re-open the same documents that I was using when I last closed it. It can store several number of documents for this reopening. I use highlighting the most and it is also very useful to add text, notes, and comments to your documents with Foxit. A must have
Cons:
That some of its functionality is not quite compatible with Adobe and sometimes working on documents with other people that don’t use it can become frustrating. Also, it is sometimes not as useful for fillable documents as Adobe
service above and beyond!
Comments:
I have used different e-signature sites for the past couple of years. Not a big user, dozen or so times a year. I have a small real estate business so I need to have leases signed etc.
There are 3 areas that distinguish one e-signature provider from another in my experience: price, customer service quality and availability, and site security.
In these three elements, eSign Genie is superb and superior to all others I have tried.
For site security, they have more built-in layers of protection and precautionary measures than their competitors (this does make their software slightly more complex to work with, but it's not hard to pick it up)
For price, they offer paid packages, as all others do, but they also provide a free option. I'm sure it doesn't have the bells and whistles of the paid packages, but it does the trick just fine for simple documents signings ' and free is a great price. For that alone they deserve to be applauded.
But what really sets these guys apart, is their standard of customer service. Truly impressive. Quick example of this.
I sent out a document. Notifications came in as the tenants signed. Then a notification saying the document is executed available for download. I open my account and the document is there, along with a separate security certificate, which I opened first. I then opened the executed document. Only to find it was blank of any signatures!
So I either have to re-send the document to my 4 tenants and tell them to sign again. Or I can try to reach out to customer service and ask what happened here and can you pull my document out of cyberspace?
Now this is happening on a Saturday morning mind you. As I hope not bother my tenants, I decide give their customer service a try. Sent an email, thinking I might hear back from someone on Monday with what can be done.
Couple hours later I get a reply from eSign Genie. Mahender Bist writes to say our technicians are checking into this, give some time please before you re-send your document.
The next day, Sunday now!, I get another email from Mahender. Our technicians have recovered your document and discovered what caused your glitch. Please check your account and thanks for your business.
First time user, free user, writing customer service on a Saturday, problem resolved on Sunday.
So no Mahender, it's me that wishes to say thanks - to you and your team for your astounding service standards and fabulous software service provisions.
eSign Genie
Comments: Like many family owned eCommerce businesses, we have a large reach. The internet allows us to contract with clients all over the globe, but paperwork is a massive draw-back. Having looked at several 'big name' services which were riddled with bloatware and priced accordingly, I was happy to finally discover eSign Genie - with it's straightforward, no-nonsense pricing and simplified tool-kit The software allows us to send our License out for signature with no hassles to us or our clients and does not force them to download an app ...or trial ...or subscription - they simply sign it I wish more companies would understand the benefits of switching to paperless contracts
Pros:
eSign Genie helped me to quickly and easily transition from the hassles of using paper-based contracts and licenses for our growing audience of international customers At MemberGate.com, we license our software to clients all around the world and using paper was no longer an option because the hassle it caused was a barrier to sales I wished more people would use it, instead of expecting people to print (?) their multi-page documents, sign them and then use scanners (!) or more typically smartphones to photo each of the pages so they can be emailed back...or worse, use the post!
Cons:
Getting the first License into the eSign Genie Template system was challenging, but once I had set all the parameters for signing, it has since saved a ton of time
Alternatives Considered:
Top Notch e-Sign Solution for Manufacturing
Comments: Foxit has helped us set up a well-oiled e-sign system for both internal and external use. We use it in HR, Sales, Finance, and even in some areas of production like health and safety. It was relatively easy to set up and hasn't caused me any headache since. If I had to give points for improvement it would be improving the mobile interface and cloud features, but other than that, it's a very handy tool to have around
Pros:
1. Foxit is very easy to use even for non-technical people. We use it across all kinds of departments and we rarely run into issues or have problems figuring things out. 2. It's got tons of ready-made agreements available. These are good for saving time but they've also given us lots of ideas as to what else we can use Foxit for.
Cons:
It would be good to have the native integrations expanded. We had to set up api syncs for some of our other tools despite them being pretty widely used.
Alternatives Considered:
Very inexpensive and simple platform to use
Comments: It was very easy to set up the documents with prefilled information, and send the documents to multiple parties for signature. Overall it is a good platform and is offered at a decent price compared to other e-signing platforms.
Pros:
It was very easy to set up the documents with prefilled information, and send the documents to multiple parties for signature. Overall it is a good platform and is offered at a decent price compared to other e-signing platforms.
Cons:
One thing I would recommend is allowing a customized message to be saved and selected when sending the documents to the party for signature. I entered the same message repetitively when sending documents for signature and it was a bit annoying.
Alternatives Considered:
Affordable and indispensible business tool with all the features we need.
Comments: Great. When I've needed support, that has been quick and friendly.
Pros:
As a small business, most pdf software is beyond our budget. Foxit is super easy to use, affordable, and reliable.
Cons:
The only issue is not being able to finalise a document after sufficient (but not all) signees have signed.
Tank you for makeing it better
Comments: It was good and saved many trees for a one-time printout.
Pros:
It is easy to use and tentative; one don't need to look for the future it is at the front and easy to cases
Cons:
When the number of signatures was limited to two at the time, it was less convenient
Saves me so much time and money!
Comments: I've also saved tons of printer paper and ink because far too many times my clients ended up losing the contract and needing another copy, and its saved me from having to store all those sheets of paper! It's just a huge time and money saver for me. I've also tried a few other electronic signing websites and stopped using them when they got too costly or were just plain not easy for myself or clients. I'm at least 2 years in with using e-sign genie with nothing but great experiences. I highly recommend!
Pros:
Ease of use and very low cost is what's kept me a happy customer for years. My clients easily read and sign my contract and we both get a copy immediately. It's very user friendly for anyone.
Cons:
If I had to pick a "con", and this is seriously nitpicking here, it would be the automated message it starts off the emails with. I think it could be a little more personable and not so 'professional'.
Foxit Software Response
5 years ago
Hi Melissa! We have a feature where you can easily replace the underlying document. It is called "Replace with New File" under the "More Actions" menu. All the 100+ fields that you created will stay in place and you will be able to replace the underlying PDF document. If you would like live training on this feature please feel free to call us and make an appointment: (408) 560-3900 -->eSign Genie Customer Success Team
Alternatives Considered:
Cloud Online Document preparation and editor
Pros:
I can work anywhere I am. I can edit and sign contracts. With it I can edit and read pdf. Convert and document to any format. It makes my work so easy. Either am in office, on the road, in the car , at a fast food restaurant. Foxit is ready for me
Cons:
It does not work perfect on mobile. The capturing and editing need to be mobile friendly