Reviewed on 10/09/2019
Pros: Ease of use. Easy to customize templates. Worked with other EMRs and you are not allowed to custimize templates of office notes or progress notes. Can custimize Folders for scanned documents. Speech is good, not perfect, but saves my wrists from typing as the other EMRs had. Speech commands make adding text/Template text to notes easy. I use the messages to send notes to other staff and use it as a reminder to me by sending messages to myself in the future. The best part is their customer service. Spot on. Read a few bad reviews. Let me tell you, they never dealt with an EMR with bad service before.
Cons: Wish the patient portal was more user friendly, could allow patients to make appointments, request refills. A mobile version would be helpful to me also - in that I might be able to use it as a way to securely communicate with patients. The direct mail systems still has problems. I can't view xml files.
Reviewed on 27/06/2019
One of the most user friendly EHR programs on the market.
Comments: Better notes which have the key information required to get services covered and reimbursed are a main reason to use EHR. ChartLogic provides the flexibility and relative simplicity to make this process efficient. Tech support is excellent although I wish they were open a bit later.
Pros: Ease of customization. The ability to view an entire note as it is being built is a plus. Most EHR programs require that information is placed into the note section by section, in a certain order. Reality is that information is generally not provided to the doctor in an orderly fashion. Use of Smart Text which are mini-templates allow faster and more flexible note creation, not locking one in to use of specific templates.
Cons: Note creation is driven by Dragon Medical. Despite what I consider to have a fairly standard accent, I need to repeat myself frequently to get Dragon to work properly. The commands are buggy and work inconsistently.
Reviewed on 24/06/2019
Poor Customer Service
The doctor and techs like the usability of the software. Unfortunately, even upon specifically asking, the company does not notify us of changes we will experience and issues that may occur when updates are installed. When they are reported, tickets are opened and nothing is ever done to resolve the problems... we have to learn to deal with them.
Our IT department has never had any issues coordinating the requirements for the updates.
Cons: Lack of promised follow-up, poor customer service and tickets not even being opened when requested (although, even when a ticket is issued, they are not addressed/resolved).
Comments: The previous review was of Chart Logic 7, which I hear is great. Chart Logic 8? Not so much. Constant updates, each buggier than the last. Every time I think I'm settling into a rhythm, I get an email announcing a new update; which means in reality, hold your breath. We're rolling the dice again to see what new bugs pop up. The list of "fixes" with each version begs the question, is this really being product-tested? If so, who's doing the testing? The worst part of it is that Chart Logic 7 is no longer available. If only they had worked out all the kinks before moving to a new version, but that's probably part of the financial model. Bring in as many practices as possible, and once they're inextricably tied into the system, hold them ransom. Monthly fees to host the data on a server. Much better than trying to sell a standalone product that actually works and doesn't need constant updating.
by Angela on 04/04/2013
We’re sorry to hear the difficulties you’re experiencing but after our follow-up call with you yesterday, we’re confident that the 2 outstanding issues you reported will be resolved within the next 2 weeks.
ChartLogic 7 was, and continues to be, a great product with many user friendly features. However, to reach the next level of efficiency and user friendliness for our customers, a more flexible and robust system was in order. So, in an effort to meet and exceed these needs we introduced ChartLogic 8, created on the most cutting-edge development platform currently available. One of the many benefits of this latest version is regularly scheduled updates to stay ahead of the curve on feature requests and efficiency improvements. Unfortunately it sounds as though some of these updates haven’t met your needs but we are hard at work on improving this situation for you.
All of our products are thoroughly tested and successfully being used by practices all over the country. With a little work, we’re confident that we can get you in this position as well.
Reviewed on 20/06/2019
Gets the job done
Comments: Their customer service people are fantastic. The product gets the job done and has most features I like. Overall, I would recommend.
Pros: It is typically easy to use and intuitive. There are some features that are helpful and are not so obvious, so I would encourage watching some of the tutorials they offer online.
Cons: There does seem to be little bugs in the system constantly that get really annoying, but Chartlogic team does their best to fix them promptly. There are some processes that seem to take too many steps. I also wish they could get the internal messaging together, that would be a really helpful feature.
Reviewed on 01/08/2019
Pros: User friendly, easy to navigate. The functionality of the software is good. Good flow and easy to train a new user to.
Cons: The system freezes up time to time when in the super bill and we're unable to save the data entered. You have to close out and start over. Very frustrating.
Reviewed on 04/12/2018
Smooth Clinical Process
Comments: Clear support.
Easy to edit notes.
Similar to a word document.
Cons: Connectivity issues at times, but that happens with any platform connected over wifi.
Reviewed on 27/06/2019
Ease of Use
Pros: We enjoy the ease of use and the ability to customize our templates and notes.
Cons: Does not interface well with other systems
Reviewed on 18/07/2019
Pros and Cons
Pros: I like that we are able to customize our templates
Cons: Sometimes updates cause the program to freeze /glitch
Reviewed on 20/06/2019
Comments: We are waiting on issues to be fixed and we have gotten no where.
Pros: We like the Ease of use. The medical team is happy with the software but the support team is not helping.
Cons: the support department is not very helpful. We have issues that need fixed and it's been over a year.
Reviewed on 21/09/2017
Comments: We reviewed several softwares both PM and EHR some systems compatible some not with our office culture. Chartlogic married witg Advanced MD have proven to work for us thus far.. Truth be told I am interesred in transistioning to Chartlogic RCM and billing platform.
Pros: The internal workflow is fluid and conscice... They have an excellent, friendly, hands on and well infomred support team which is an added bonus on all fronts. We started with chartlogic in 2013 switching from a in office server based Medisoft PM and EHR and glad we did.
Cons: Since 2013 there have been several changes for improved processes and as a result of governmental regulations. ChartLogic very smoothly and the behind the screen changes keeps us current and efficiently servicing our physicians and patients.
Reviewed on 21/09/2017
User friendly and adaptable to the clinician's needs for the practice
Comments: I am interested in the new developments including the ability to use apps and patient portals. I would like to see more integrating of schedules, lab results, and faxes. Looking forward to the future of what Chartlogics may have to offer in this regards.
Pros: I love how I can create templates with ease and input handouts and easily attach documents into the patient's charts. It's also very organized with the patient's health records divided into appropriate sections (encounter notes,labs, med history, etc.)
Cons: The software takes time to load pages which sometimes makes charting inefficient. Also, the new scheduler is more complex. I still prefer the older version as it has all that I need and looks more simple and easy on the eyes.
Comments: Our office, the Helena Orthopaedic Clinic, has been using CL as an EMR since May of 2007. We have 4 orthopaedic surgeons, 1 physiatrist and 4 mid-levels. In order to be compliant with national standards, we began looking for an EMR. We wanted to eliminate our transcription department altogether, and thus needed a system with voice activated dictation (ie dragon). We went from paper charts to an EMR in 2007 and have never used or seen another EMR system in place. We are currently on version 7. The implementation was easy, as we had 4 employees of CL onsite for an entire week helping us walk thru the process. This "hands on" approach was what made our transition successful. Four of my staff were required to go to Salt Lake for several days, prior to implementation, to be trained in advance of the various ways in which to use the EMR. These were my key "go-to staff" once the system was implemented and following departure of the CL implementation staff. Our implementation of the product was an easy transition and the product has been very user friendly. CL has always supplied us with good customer service, but my IT guy has especially liked the fact they've started the "live-chat online" which makes his life much easier. When it came time to attest for meaningful use, CL was able to walk us thru the process without any problems. For the last two years all my provlders were able to receive 100% of the recommended compensation from the government after meeting the Meaningful Use requirements. This CL EMR has saved us time, streamlined our office, helped us eliminate physical charts, provided us with a way in which our office can render better and quicker customer service, and has afforded us the ability to be meaningful use compliant within the time-frames required. We would highly recommend this product to other offices looking for an EMR.
Reviewed on 04/12/2014
Pros: Chartlogic 8 EMR is not cumbersome and is easy to navigate. Being able to have providers dictate directly into the EMR with built in templates that can be customized to each providers needs with Smart Text commands that can be initiated and navigated via voice commands with Dragon Naturally Speaking makes for a easily customizable, efficient product. Support is US based in SLC and a live person is reached in a reasonable amount of time every time.
Cons: With the latest MU attestation requirements they have migrated all clients to a cloud-based product with version 8 of ChartLogic except for those who would like their servers to remain on premise. If you want to keep your server's in house they charge you more for support, and it's hard to justify the added expense being you are months behind the live cloud based product as far as updates are concerned. This means you are months behind known issues which means months of dealing with angry staff and surgeons.
Reviewed on 21/09/2017
Pros: Overall user friendly , great customer service, if you are having any problems with the system they resolve within minutes and get you back to work in no time.
Cons: streamlining meaningful use steps, templates could be a little less clumsy, internal office email communication and why not labeling straight from scanned image instead of all steps from scanning, uploading etc. - minimize steps.
Reviewed on 22/10/2018
Easy to use
Pros: I like being able to use smart marks, smart fields, and templates. It saves a lot of time in charting to be able to have a template with all of the verbiage you want already done, and you can just drop it in the note.
Cons: E prescribing can be a hassle. There are several steps to the process and this part of the system is just not very user-friendly or "intuitive."
Reviewed on 27/06/2019
Pros: I like the ease of navigating the software. Very user friendly. Easy to train staff to use the software. The search features are helpful.
Cons: My only complaint would be the interface issues that we sometimes have with our practice manager software.
Reviewed on 01/08/2019
Comments: Like the feature that allows the chart to be closed, posted and report sent to referring Dr/Atty...etc.
Pros: Very easy to teach and use. Have used same EMR in Orthopedics and Pain Management
Cons: I really wish there was a drop down screen with a log of the last 5 pts or so to make it easier to go back into a chart that you were working on previously.
Comments: We are a medium size orthopaedic surgery practice with 14 physicians, 4 mid level providers, 9 physical therapists and support staff. We have 3 different offices and 6 divisions. We have been using Chart Logic since April of 2006 and currently use version 7. Prior to using Chart Logic we were spending thousands of dollars a month on transcription services and had a room full of charts. We chose Chart Logic for several reasons. With voice dictation it was most like what our providers had been used to when they were using small tape recorders. However with Chart Logic it gave them the ability to use a combination of voice recognition, saved templates and saved paragraphs of common phrases for exams, tests, plans and assessments. Each provider can customize it the way they want to. It allowed our employees to stay at their desks and all have access to the same chart information without running around the office hunting for lost charts. We also saved money on transcription costs and forms. We had a great implementation team from Chart Logic that spent quality time prior to going live getting organized and training our management staff. When we did go live the trainers were very patient and always available for even the minor questions. Customer support is very easy and all the support staff are helpful and don't hesitate to log into our system to help make adjustments or fix problems. We are now considering going to "The Cloud' for Chart Logic 8 and can't wait to see the new enhanced changes.
Reviewed on 25/11/2014
Eleven year user!
Pros: I like their perseverance and commitment to keep improving and innovating from EMR to EHR. They take risks. Innovation has been consistent, and the product is faster and more capable today than yesterday. The product is intuitive and easy to use. Templates are created in Word, so we were able to set them up ourselves. As an EMR it is outstanding. Adding the EHR stuff has weighed it down as it has weighed down the whole practice of medicine away from patient care. That is not Chartlogic's fault.
Cons: Innovations have meant the product has been unstable at times beyond what is acceptable. There have been periods of intense frustration along with periods of high satisfaction when the problems are fixed and product doing what it is supposed to.
Reviewed on 04/07/2019
Highly Efficient Practice Managment
Comments: Excellent customer service and support.
Pros: Ease of use and the reports are excellent.
Cons: I like all of the software . There are no negatives.
Reviewed on 04/06/2015
ChartLogic EHR is very easy to use.
Pros: This product is very easy to use. Very logical in its development. We are able to develop and change templates ourselves as needed. Because it is a certified EHR, we have been able to meet meaningful use measures quite easily.
Cons: The programing went through some rough patches in years past. One thing would be fixed, but then something else would break. That has since been resolved and they have taken a much better approach to upgrades which has resulted in fewer problems.
Reviewed on 04/12/2014
Practice Manager for orthopaedic surgery office
Pros: I like the ability to customize documentation. The templates are all customized, which generates notes that are easy to read. The voice software allows for dictation directly into the office note. It merges patient demographics and insurance with our PM software.
Cons: The self-help options are limited. The product can be glitchy at times. The cursor will jump to another location unexpectedly, resulting in documentation being place incorrectly. Often, the product is slow to respond or load despite having a high speed internet connection. Changes needed to the EMR setup for meeting health care regulations set by the government are not communicated well. CL does not offer a regular review of our account to see if options are configured properly to meet regulations such as MU or PQRS.
Reviewed on 20/06/2019
IOWA SPECIALTY SURGEONS REVIEW
-EXCEPTIONAL - ESPECIALLY YOUR BILLING EMPLOYEES (REPRESENTATIVE AND TEAM)
-YOUR TRAINING/HELPLINE - VERY KIND PEOPLE, ARE VERY GOOD AT THEIR JOB ( TINA, BLAIN, AND CHARTLOGIC HELP TEAM)
-EASY AND FUNCTIONALBLE.
-DOCTORS ARE ABLE TO CUSTOMIZE EHR FOR THIER OWN USE.
-CODING (CPTs CODES AND ICD 10 CODES).
-WE LOVE HOW WE PUT IN THE PATIENT HISTORY, BUT THE ALLERGIES AND MEDICATIONS ARE DIFFICULT TO ENTER INTO THE SYSTEM.
Reviewed on 03/12/2014
Over 10 years with ChartLogic
Pros: Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately. The Document Manager is a great tool. Being able to scan documents into a patient's chart and the queue to the physician for their immediate viewing from outside the office is very helpful.
Cons: At times, the interface between AdvancedMD and ChartLogic is very slow, delaying the physicians from dictating to a referring physician. We have had issues with the system freezing on us and kicking us out, this could very well be our internet system. It seems like we've been waiting really long for the Patient Portal online registration. Also, I've been told that patients will not have the option to pay online. Also, I've been told patients will not have the option to pay online. We've had many patients ask.