Pure Chat Reviews

One of the best out there!

Comments: Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

Pros:

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting. The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients. An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale. Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity. I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat.

Cons:

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

Its a wonderful solution comparable to tawk

Comments: Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. And while we used tawk earlier, we needed something modern and all-inclusive; and we believe PureChat gave us that.

Pros:

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website.

Cons:

The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from clients' website was really an irregular procedure for a WordPress user.

pure chat times

Comments: very pleassant, I hope to use it with more frequency

Pros:

the easy way to use and you have the communication fast

Cons:

i don´t have any comment about it, is ok for me

Why offer an app when it doesn't work?

Comments: I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open it it says it's reconnecting or it kicks me off. The other day I went to open a different app and pure chat kept popping up and kept saying that it was trying to reconnect to the server. So I started using my desktop more often because I am so frustrated with the app and it keeps doing the same thing! Keeps saying that it is trying to reconnect. I've had my internet provider come out and do tests, so that is no the issue. Everything else I have works perfectly fine except this. I am looking at different options because this just doesn't work out for our company.

Pros:

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.

Cons:

EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.

Review

Comments: In a nutshell, I see it to be a fantastic software for client conversations.

Pros:

I like Pure Chat as it can be easily installed on our website and clients are using it to contact us.

Cons:

I don't think I have encountered any hiccups with this very promising Pure chat software. Truly strong.

Super easy to use and integrate, mobile app works well.

Comments: It's very easy to use and quite functional. At our small size the free version works great. I just wish they provided an interface to apply your own CSS to their widgets.

Pros:

It integrated in just minutes and the app works great. I get instant phone notifications and I've never missed a live chat from my site.

Cons:

You can't customize the widgets by adding your own CSS. They provide some basic functionality but in order to make it match my site, I need to do some complex javascript to modify the HTML dynamically generated by their javascript plugin.

highly recommended app

Comments: Pure Chat has been a terrific tool for me to interact with our online visitors for the past year and a half. I appreciate how simple it is to use, as well as how simple it is to view transcripts and get information about previous chats. I really appreciate having the option to use pre-written responses, especially for the commonly asked topics. The daily reports have been very helpful for our business in monitoring areas that need improvement, the way our pure chat schedules are made, and customer happiness. Pure Chat is very dependable and simple to use. For communicating with both our applications and clients, it has grown to be a crucial tool. Our daily lives include pure conversation.

Pros:

I find that Pure Chat app best for answering questions because one of my websites doesn't get a lot of visitors and one of the things that I like in Pure Chat is that I can use it in my mobile phone and it is so useful because I can answer questions whenever I go out

Cons:

In my perspective there is no negative in this software because it succeeds in doing what it set out to do.

an amazing and simple software

Comments: Pure Chat is a game-changer in live chat software. Its intuitive interface, proactive chat triggers, and customizable chat widgets allow businesses to engage with customers effortlessly. With its robust reporting and analytics, Pure Chat helps optimize customer interactions and drive conversion rates.

Pros:

one of the most liked aspects of Pure Chat is its ease of use. I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without any technical difficulties. This user-friendly experience enables businesses to efficiently engage with people and provide real-time support, ultimately enhancing people's satisfaction and improving overall communication effectiveness.

Cons:

I thinks its the limited functionality in the free version, which may not offer all the advanced features and customisation options available in the paid plans.

Best ever chat app

Pros:

At the cost, Purechat is an extraordinary client support administration for any site. It permits agents to assist clients with settling on items as well as help them with their orders or any issues they are introduced. Purechat is not difficult to introduce simply by dropping a piece of code

Cons:

I could do without that I must have the page open on my program. I don't necessarily in all cases make sure to open it and put that I'm free. In the event that there was a PC application that opened naturally and sent me warnings it would be truly help.

Pure Chat review

Pros:

Overall Pure Chat is a great software to that can help business owners increase their overall profits.

Cons:

Its an overall good software product and can help bring in many customers.

Pure Chat is User Friendly

Comments: Overall my experience with Pure Chat has been positive and convenient, minus the inconveniences or annoyances of having to remember to stay on the current page so as not to lose the chat and have to start over. I really wish more businesses with online sites implemented Pure Chat because I really appreciate the convenience and ease of directly chatting with an agent while I am already on their website. Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly!

Pros:

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on. If I have any questions or concerns, I can easily get in touch with someone who can help me and that is very convenient as I do not have to make a call to customer service and press through many different menu options, or send an email and wait an unknown amount of time before getting a reply. I have had many of my questions and concerns solved via Pure Chat with friendly agents and I love this service and wish more businesses used it!

Cons:

What I like least about this software is that sometimes it does not load properly depending upon which internet browser I am using, and I have to switch browsers. Sometimes the Pure Chat option pops up, and at other times it is impossible to find it and I have to exit out or refresh a few times before the icon or option shows up again, and that can be frustrating when I am in a rush to speak to an agent. One other frustrating thing about Pure Chat (and with other live chat softwares as well) is that I cannot go back to any other tab, or click away from the page because the entire chat box will disappear, and I have to start over. This can be annoying when I accidentally click away or accidentally go back a page when I am waiting on a response from the agent and am distracted looking around the website, because then I have to go back and start the Pure Chat over again and then hope they connect me with my previous agent. Otherwise I have to explain the entire question or issue again.

Great so far

Comments: So far Pure Chat has been great. It's simple and easy to use. There are a few questions I would like to get answered and customer service is hit and miss at the moment but I will keep trying.

Pros:

We love that to start this software it is completely free. It allows us to test it out on our website to know if this is a tool that is valuable to our company or unnecessary. It is easy to use, very user friendly and super easy to install. We were able to customize it easily to fit the look and feel of our website. The features have been great and I can easily collect email addresses of my visitors to follow up with them in the future.

Cons:

I wish that I would receive an email notification as soon as a chat came on that we were unable to respond to it. Just to let us know we missed a chat. I have to go into transcripts to see if we missed a chat. The only way we get an email notification is if they actually wrote us or emailed us the question. I also wish I knew more about the integration with programs like infusionsoft and google analytics. I have found that customer service doesn't always respond to my requests. Luckily, it's pretty simple to use but some of my questions really determine if we are going to be paying a monthly fee. If they don't respond to my questions I'm much more likely to not purchase the software.

Real time interaction with customers was a game changer

Pros:

Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications. The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere. This tool has all the options you may expect from a chat software, including the ability to integrate with other platforms as in my case, the CRM.

Cons:

Pricing-wise this tool is comparable to all other solutions in the market (and none is cheap). I don't have any complain as it changed the way customer service was provided in my company.

Helpful Communication Tool

Pros:

I like how easy this program is to use and allows potential clients to email me if I'm not available or Active on the website. I also like that it saves the transcripts and client contact info. Also shows where the client is located and how many times they have visited the site.

Cons:

I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help.

Love Love Love This Product

Comments: My experience has been excellent. I have no plans to stop using this product.

Pros:

There is a free version for those of us that don't have to have a lot of stats. It does not go by volume and was easy to set up. It allows for time on and time off, its easy to add to your website, and support has been great. Just in case I am unable to review artibot.ai This auto attendant (bot) by the same company is invaluable and I would not be without it.

Cons:

The notifications on my mobile phone are sometimes missed so I miss the chat on the mobile app. Granted, the notification happens but I cannot get the sound to be loud enough for me to hear. I have to change this but no luck yet. The good thing is the person does have to leave an email so I am able to make contact on missed chats.

Prima Atlanta Pure Chat

Comments: It's super easy to use. Our customers show their appreciation to our prompt response time, and their ratings (whether good or bad) help us improve our customer service experience. Pure Chat is a great tool that helps us connect with our clients.

Pros:

I like the accessibility to the client on our site Being able to see incoming traffic on the website makes it easier to track where people spend most of their time knowing how our team is being rated, and how much time is being spent on chats helps us improve our customer service experience

Cons:

I do not like that it times out an individual and turns off their online status without notification, this makes it hard to keep CSRs who have retail duties on chat during high traffic hours on our site. A notice should be prompted on screen to remind them that they have been logged off

Pure chat is 8/10

Comments: For the most part, the chat always works great. Every now and then, the notification sound will not go off, which can lead to missed chats... but for the most part, it's great. The only thing I wish I could change is how I receive missed chats in my email inbox. Before the most recent update, I always had the customer's name and email address. Now after the update, everyone is a "visitor" and I can't make my replies as personal.

Pros:

Being able to connect with my customers across the country.

Cons:

I receive missed chats from "visitors" now instead of giving me their first name.

Connect directly to your customer

Comments: Bridging the gap between user and server. Helping to constantly improve the customer experience through feedback and communication.

Pros:

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience. It's there for general questions and knowledge, but it's also perfect for troubleshooting and feedback. It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach.

Cons:

It's a powerful tool all around. Outside of a few odd hiccups here and there with connection, there is nothing in particular I can think of that I dislike about the product.

Pure Chat

Comments: Pure Chat is a great tool to use to help customers with quick and easy questions!

Pros:

Pure Chat allows you to easily and quickly chat with customers and answer any questions they may have online.

Cons:

Sometimes notifications do not go off causing you to miss a chat.

Kochek Co., LLC - Northwest Regional Account Manager

Comments: I have had nothing but wonderful feedback on the Pure Chat features. If there were anything I could change it would be this: After chatting with someone and giving them the information they need - if I close out the chat before they have all the information copied down at their end - they lose it. They come back on and say the chat closed - could they have the info again. Other than that - it's been wonderful - fast program.

Pros:

Quick - no lagging in responses back and forth.

Cons:

I've had a few customers say they hit the "Frown" face by error - giving me a negative and even when I touch base with them and confirm that they were happy about the experience I can't change that negative off my report.

PureChat Review

Comments: I am the primary user of PureChat at our company. It's an easy way for clients to get a quick answer to their questions.

Pros:

I like being able to see who is currently looking at our website, which page their on, how long they've been looking at it. Also being able to compare it to the previous week is cool.

Cons:

A better alert when new chats were coming in would help. Like a notification that would pop up on your screen and stay there until you acknowledge it.

A Perfect Chat Solution for Small Businesses

Comments: Our company implemented the PureChat system after leaving another similar service for cost reasons. PureChat did everything we needed it to, and at the most reasonable price we found on the market. Have yet to experience any downtime with the service. Overall, very happy with our decision to switch over.

Pros:

Ease of use, little to no downtime, extraordinarily simple yet powerful layout.

Cons:

Very simple to use on the customer end

Great Platform to Communicate with Customers!

Comments: I have been using PureChat for about 6 months now and have really appreciated how easy it makes it to connect with customers. It cuts down on calls to the office and makes for quick, simple, and personal conversations.

Pros:

Makes it easier to have simple conversations over chat and get them done quicker. Eliminates calls to the office and lightens up inbox. Has a contacts system. Has information on where someone is contacting you from.

Cons:

Wish there was a way to send documents/files/pictures to people via the chat system.

Mobile Friendly and Easy

Comments: PureChat is easy to use and helps you identify where your visitors are realtime on your site and where they are chatting from geographically. The mobile app with push works very well!

Pros:

Web and Mobile work well together Ability to Schedule Users Availability

Cons:

When I am chatting many times I will get the push on my cell phone as well when I am active in the chat already online.

Fab facility

Comments: I use PureChat every day to liase with our clients and customers. The facility is easy to use and the dashboard is brilliant. Our customers love to use the chat facility and it keeps our relationships with them strong. A must have for any business!

Pros:

Ease of use.

Cons:

Sometimes freezes.