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HubSpot Sales Hub Reviews

About HubSpot Sales Hub

Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging.

Learn more about HubSpot Sales Hub

Pros:

It's easy to implement and a couple of months is enough. The user interface helps a lot in the adoption process.

Cons:

The Outlook Hubspot plugin connects with both and there's no way to stop it from working with my personal account.

HubSpot Sales Hub ratings

Average score

Ease of Use
4.4
Customer Service
4.4
Features
4.4
Value for Money
4.2

Likelihood to recommend

8.7/ 10

HubSpot Sales Hub has an overall rating of <span class="">4.5</span> out 5 stars based on <span class="">469</span> user reviews on Capterra.

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Filter reviews (469)

Shaquib
Shaquib
Head of Admissions in India
Verified LinkedIn User
E-Learning, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Serious for tracking prospects? Look no more!

5.0 7 months ago

Comments: Was looking for a tool to understand cold emailing and I am glad I found Hubspot. The free version gave a lot of valuable options to begin your mastery over lead management.

Pros:

Easy to find, Easy to syn between PC and mobile, Has a minor learning curve that you'll get used to soon. Makes tracking engagement a breeze to begin with an understand which leads to focus on. Once you get it up and going, You would not need a different tool!

Cons:

Takes time to get used to initially, Took a few tutorials here and there.

Aaron
CSMO in US
Financial Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

HubSpot is a Great Partner

5.0 last year

Comments: I'm very pleased and am perpetually promoting the platform to other company owners.

Pros:

Ease of use, tons of support materials, the HubSpot team reaches out proactively to see if you are utilizing the product to it's fullest (hint - you're not. I don't care how much time you put into optimization - this is a super feature-rich product and it's hard to use everything).

Cons:

I don't like that I don't have either the time to really dedicate myself to optimizing the tools or the staff to assign that project. It drives me nuts that there are so many aspects of the software I don't have time to fully understand even though they provide TONS of materials to help.

Courtney
Office Manager in Germany
Education Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Useful lead management

3.0 last year

Comments: Overall we are happy with HubSpot Sales Hub as it works much more efficiently than the system we used before.

Pros:

HubSpot data automatically sends to our platform so we are notified of updates right away.

Cons:

Searching for leads and finding notes on specific leads is difficult to find.

Brittney
Brittney
Account Manager in US
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Simple sales tool

4.0 4 months ago

Comments: Simple and easy to navigate. There are support tools out there and there is so much you can do.

Pros:

It worked well for keep track of our client and prospect deals. I didn’t run it as an admin but felt it was simple to use and understand. They had some great reporting features too.

Cons:

I feel like there was probably a lot more features I could’ve used but didn’t or haven’t yet. There’s just a lot of features.

Walter
Director of Sales in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

I personally think this is one of the best CRMs.

5.0 last year

Comments: I love it!

Pros:

Hands down best CRM for startups for any business. HubSpot offers a lot of features and is very easy to learn quickly and start selling without having to slow down your sales process.

Cons:

The biggest drawback is cost. It could become expensive to add other features.

Alternatives Considered: Pipedrive, Salesforce Sales Cloud and monday.com

Reasons for Switching to HubSpot Sales Hub: We were able to test it out free with two users to see if it was a fit for us. The ease of use and in the beginning it was the right call for us.

David
CSM in US
Telecommunications, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

More Flexible, Versatile and Cost Effective CRM

5.0 last year

Comments: I think this is an awesome crm, especially for smb sales.

Pros:

HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great.

Cons:

The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub: Hubspot was more cost effective and flexible compared to the top alternative(s).

Craig
Chief Marketing Officer and Chief Administrative Officer in US
Financial Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Hubspot is your only choice

5.0 2 years ago

Comments: It is the easiest to use and most robust product in the marketplace. Porting to it from Salesforce was like having a weight removed from my chest. No more consultants or programmers required to effectively run my business. If i need something done, I can 99% of the time make it happen myself. If not, Hubspot support is super helpful and responsive.

Pros:

Hubspot outperforms everyone else in the marketplace based in ease-of-use and ability to customize.

Cons:

Honestly, I don't think there is anything to complain about.

Trevor
Logistics Sales Respresentative in US
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Good CRM, Good support team

4.0 2 years ago

Comments: Overall, happy with Hubspot. We can interact with each other within the CRM as to not step on each others toes. We came from a different CRM and it turned out to be a great choice.

Pros:

I like the ease of the program. It helps me stay on track, I love the daily sales task reminders. The email integration is nice so that I can track emails outside of the CRM as 90%^ of my day-to-day is done through my business email. Lots of good attributes to keep a sales person on task.

Cons:

It can be a little confusing at times when setting a sales flow. There are a lot of steps not required in my industry so they can kind of get jumbled, and dont always relate to the steps that I need to take for freight allocation with new customers.

Rafael
ENGINEER in Chile
Consumer Electronics, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Hubspot review

4.0 last year

Comments: It was a good experience in overall for our team

Pros:

It is easy to do the first setup and you can organize the fields that you need for your sales team

Cons:

It is difficult to use for the post sales teams that need to keep track of each item in the warehouse.

Jaret
Sales Executive in US
Marketing & Advertising, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Product

5.0 2 years ago

Comments: Hubspot really gave our team a structured way of keeping our deals organized, and gave our leadership team a 30,000 level view of the deals that are in the pipeline. Concrete steps lead to concrete results.

Pros:

I like many things about hubspot. One of them is being able to schedule email outreach days and sometimes weeks in advance gives a lot of time back for the rest of the week.The reporting and analytics are also great because i have an easy way to track outreach numbers and the deals that are in the pipeline with their associated progress

Cons:

One of my teammates schedules his email outreach, but has been experiencing issues with the emails actually going out.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub: Salesforce is built on plug-ins, so you will need to get other products that can integrate. Hubspot is a one-stop shop tool.

Maira
Solutions Delivery consultant in France
Real Estate, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Best across the board

5.0 2 years ago

Pros:

Extremely versatile, so many features that we haven't begun to utilize. I think the most important feature is that we can track when our emails are being opened.

Cons:

The interface can be more user friendly, and designed a bit better. It took me time to get used to the layout and understand what is where. It wasn't intuitive.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub: The free trial and the features were excellent.

Garlasco
Digital Marketer in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Creative Approach for Sales Support

5.0 10 months ago

Comments: The experience with HubSpot Sales remains helpful, and we increase our sales volume due to the assistance offered by the software.

Pros:

The software issues an excellent CRM, which is interconnected with a sustainable sales intelligence platform.

Cons:

The competent lead managing approach helps companies manage all the relationships in a company.

Bolortuya
Business Operations Manager in Canada
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

HubSpot review

5.0 last year

Pros:

HubSpot Sales is truly a hub for all sales from leads to closing a deal. It can house thousands of leads and customers allowing us to have all of our customer lists on one place which allows easy tracking and pulling relevant data. Also, we can create various sales reports to track KPI's.

Cons:

HubSpot can be expensive if you buy all the different accesses and if you have a large team, seats can get more and more expensive.

Cristiano
Account Manager in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The best option for CRM SOFTWARE

5.0 last year

Comments: In my case, it is like this when you don’t have any ability with CRM you can learn very very fast and how to develop a system for your company.

Pros:

It is great because you have a clear vision about. What are you gonna do and it is easy-going to handle!

Cons:

It is like a one stop shop place!When you don’t have any background with CRM they have a good options for you to develop at whatever you want.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Tool for Start-ups and SMEs

5.0 12 months ago

Pros:

Even in the free version the benefit you can generate with this tool is immense.

Cons:

The list building and mailing functions are a little bit tricky. You need some time to become familiar with it.

Lucky
Sales Advisor in US
International Trade & Development, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Best CRM for Working in Sales

5.0 9 months ago

Pros:

We have a pretty large list of customers in our database. It loads everything rather quickly compared to competitors. Very easy to learn as well.

Cons:

At times the User Experience is a little clunky. We tried our other CRMs and it was very user friendly.

Josiah
Director in Germany
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great product for sales and contact development

4.0 2 years ago

Comments: We enjoy HubSpot. I like how it integerstes easily with many other apps and platforms.

Pros:

HubSpot is easy to implement and very easy to manage on a day to day basis. This product offers very helpful insights into my contacts and how they interact with our content and communications.

Cons:

I feel like HubSpot is a little stingy on the features they offer at lower price points. They hold on to better features that are too expensive for smaller companies to afford.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub: HubSpot was easier to use and implement.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Why HubSpot Sales Hub is a MUST

5.0 2 years ago

Comments: I have had a wonderful experience with Sales Hub. Its functionality across all hubs is the biggest draw for me. I work mostly between Sales Hub and Marketing Hub and therefore did not want separate tools to manage everything. The pricing is less than other tools with far more ease of use, functionality, and seamlessness across hubs. Great for both startups and enterprise

Pros:

I love that HubSpot Sales Hub allows for a more efficient sales process. Having contact information available across all its hubs is so important to clearly see the full development of a contact.

Cons:

Have more fleshed-out integrations. Though it may not necessarily be due to HubSpot itself, the few additional integrations I do need could use more functionality.

Anushka
Content writer in India
E-Learning, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Making deals and tracking made easy

5.0 last year

Comments: It is a great platform for sales engagement, tracking and a lot more.

Pros:

1. User interface is really good and attractive.2. Helps to close deals in a great manner.3. Helps manage the sales of the team.

Cons:

1. There are occasional bugs and glitches in the platform.2. The pricing of the subscription plan was high for me.3. Does not let me change my subject head.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Integral Tool for Successful Sales Pipeline Management

5.0 2 years ago

Pros:

The basic structure out of the box was good for initial setup, yet it allowed for customization for some particulars we needed for our process. Integrations with other platforms was a critical need and these existed and have been improved over time. Allows for highly effectively pipeline management, task management, prospect communication, and knowledge repository.

Cons:

There are some nuances that make the solution clunky like the email template builder and the custom analytics dashboard designs.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

HubSpot Sales Hub Review

4.0 2 years ago

Pros:

I liked this tools because anybody who have not used this tool can easily learn in couple of days - Ease of use

Cons:

Sometimes its fails to sync the leads properly with the CRM and it causes the misalignment b/w CRM and HubSpot

Luisa
BDR in Portugal
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Good CRM

5.0 2 years ago

Pros:

The fact that we have many videos that support our training.The operation on hubspot is easy of use, since we can customize it to our operation.It's an easy way to have a clear vision of our pipeline, allowing us to forecast and giving us tools to support our strategic planning.

Cons:

I wish hubspot could integrate with LinkedIn, so we can track the approaches we do via that channel.

Victoria
Digital Support Admin in Uganda
Telecommunications, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

HubSpot Sales Hub review

4.0 2 years ago

Pros:

The application makes it possible for you to records calls. You can also see who's calling and obtain all the neccessary context with the caller ID.Whenever a contact opens your email, you will be notified right away.You can access insights whenever you need them

Cons:

When you don't use it as an all purpose tool, it isn't particularly effective.

Sarah
Recruitment in UK
Staffing & Recruiting, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent Software

5.0 2 years ago

Comments: This is good for smaller companies but may not be efficient for large ones.

Pros:

This is a very easy way to keep a record of the activity of myself and other recruitment consultants.

Cons:

Sometimes when other recruitment consultants are using this software they are producing a copy client.

Marco
Hairstylist and salon owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Hubspot is cool

3.0 2 years ago

Comments: Helped us to store info but haven’t really gone further

Pros:

We like the data entry. We like using it to store info on our biz contacts

Cons:

A little confusing and we don’t always use it as a result