Pabau Reviews

Really love Pabau - Can't Go Wrong !

Comments: Great!

Pros:

Easy to use and the training you get is out of this world.

Cons:

I'd like the software to be more customisable.

Super happy that I transferred to Pabau recentley!

Comments: Really good experience so far. Happy with the price, the features, the modality and the App and definitely the great support and training provided

Pros:

Comprehensive features for the Aesthetic Industry. Marketing and strong CRM system. Great and responsive costumer service, which can also assist over the phone. An academy to support training and Help centre which resolves 90% of all my questions.

Cons:

It took me a while to get my head around the multiple features when I transferred from my previous software which was so much more basic...

Very poor software

Comments: Very poor. Everytime I use it something else isn't working correctly and it has negatively impacted my business.

Pros:

That I can use the app and book appointments on my phone

Cons:

Software crashes or freezes regularly. Payients often unable to book appointments or pay their deposit. Unable to take payments at times. Unable to use the prescription function at times. Support slow to respond and never aknowledge that pabau are at fault.

Give it a shot! It’s amazing!

Comments: Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.

Pros:

Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.

Cons:

Two way texting not yet available. Integrated Labs not yet available Unable to send control substances with eRX requires a 3rd party option.

Revenue growth consultation follow up

Comments: The whole process was very efficient, we received excellent support and any issues were explained and corrected.

Pros:

Pabau is user-friendly and looks easy to navigate.

Cons:

We may not need all of the features that Pabau offers.

The best expert

Pros:

The customer service has been excellent. All the staff members have been very helpful.

Cons:

Pabau is different from other platforms. I can add everyhting as photos for my clients/patients.

Highly recommended!!

Pros:

The easy collaboration and responsiveness. [sensitive content hidden] has been a massive help and continues to make the process of using the system a breeze!

Cons:

Nothing comes to mind. Everything has been smooth and easy!

Pabau review

Comments: Good I like the report's it gives about the clinic insights. How it gives you a note history, leads area. Its a lot easier than paperwork.

Pros:

How easy it is to book appointments. I really like the reports it gives and how it organises the data you put in.

Cons:

Some times its a bit slow when you are searching for clients.

Excellent in every way

Comments: Not used it enough as still navigating through the software to become familiar and confident

Pros:

The most wonderful customer support, a lovely software truly comprehensive

Cons:

My laziness having to learn a new software

Review on Pabau

Comments: Usually good but when something goes wrong it’s extremely frustrating to get things corrected
Not using the technology fully as I require regular training preferably 1 to 1

Pros:

Calendar works well , sms reminders , taking deposits

Cons:

No one available to trouble shoot on weekends especially Sundays. No specific number to call

[sensitive content hidden] is the star of Pabau

Pros:

Very comprehensive, structures my business so the admin work is far more manageable, good customer experience using online portal

Cons:

Can be complicated, but I have found [sensitive content hidden] who is absolutely brilliant at Pabau and she helps me navigate my business better

Impossible to set the system up and no access to support

Comments: pretty shady so far. They took my existing customer data quickly but since then I can't get up and running on a system that I am being charged for.

Pros:

I loved the demo and it appeared to do everything I wanted but there are some serious concerns at this stage. 1. So far the company has charged me over £600 and cannot supply a VAT invoice. 2. I have been trying to access support all week and no one has been able to resolve the issue. 3. The dashboard is different to the video learning films 4. When I signed up I said that I wanted access to support staff to help me configure it. So far there is no response.

Cons:

It seems shady. You have no idea where the staff are located - they work weird hours and the answers I have which are genuine support questions are not being answered. I can't even get a call booked in which was part of the "GOLD" onboarding package I signed up to.

Pabau Support

Comments: I’ve personally been very pleased with the support. Generally issues are resolved quickly.

Pros:

The ability to market to clients based on treatment criteria & the reporting function is excellent

Cons:

Setting up templates isn’t straightforward if you’re used to using Windows

I am holding my breath they will debug the software, but I won't be able to hold it much longer...l

Comments: Again, excellent customer service. I SO badly want them to figure it out, but I am afraid if they don't figure it out by the end of the month, I will be forced to move platforms, which is Incredibly disappointing and time-consuming. I will contest my credit card charge if it's not sorted out because they have delivered a faulty product that does not function.

Pros:

Great customer service. In THEORY its a great software with SO many amazing features. But the bugs make it IMPOSSIBLE to use in practice.

Cons:

You can't use the software because the bugs make it impossible to chart and schedule. These are the main ingredients to running a clinic.

A good CRM for clinic management

Pros:

Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily

Cons:

The SMS system is much more costly than other platform

Pabau for an Aesthetic Clinic

Comments: The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.

Pros:

I found several aspects of Pabau particularly beneficial: Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services. Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.

Cons:

System Performance: The system can be quite slow at times, which impacts efficiency and productivity. Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started. Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them. Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction. System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.

Pabau 2 is not working properly and causing lots of damage

Comments: I was happy with Pabau 1.However Pabau 2 was mandatory for all clinics and I was pushed to change it to it.
The software doesn’t work properly.Emails are disappearing from patients cards,you have to create services couple of time in order them to show in the software.I did create service myself 5 times and it still not possible to add it on the invoice.There are lots times when it is simply just not opening ,you have to reload page 10 times in order it to work.Absolutely horrible software.Contacted customer support lots of times,sent video about issues,since July no improvements.It cause massive disruption at work .Very disappointing.

Pros:

Pabau 1 was good and easy. There is nothing I like in Pabau 2 because it still needs to have lots of improvement

Cons:

Software Pabau 2 is no working properly.It had tonnes of mistakes in day to day work

Absolutely horrific

Comments: We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.

Pros:

Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.

Cons:

There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.

Excellent customer care

Pros:

I am extremely happy with the services provided by Pabau. I have received support whenever I needed it, and [sensitive content hidden] have been absolutely fantastic. I appreciate the flexibility to book online consultations at my convenience. Even when they are not available, I always receive prompt feedback from the team. Booking has also been seamless for my patients, making the process much easier for everyone involved. Additionally, the integration from our previous software has been successful, which has made the transition smooth. I definitely recommend Pabau’s services for anyone looking for reliable and efficient support!

Cons:

While the platform initially appeared quite complicated, the support I have received has made me much more comfortable with the system now.

[sensitive content hidden] fixes everything!

Comments: challenging start but now we love it!!!!

Pros:

Variety of functions and can speak to a real person for help

Cons:

difficult to learn, very technical, but [sensitive content hidden] has held our hand through it

Pabau 2 Migration

Comments: Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out in due course

Pros:

I have recently been migrated over to Pabau 2 and I can see the benefits of the new system. The online booking integration reduces my clinic admin as patients can book directly online

Cons:

Customer service works but they take time to get back to you. Teething problems with the migration means some of my automated services set up previously aren'y currently working and need setting up again

Pabau is a great way of keeping track of all your clients and appointments

Comments: very good, It helps keep the practice running effectively.

Pros:

easy to use, manages everything efficiently

Cons:

when there are occasional outages and the system doesn't work for an hour or so.

Excellent highly recommended

Comments: Excellent service excellent support and customer service

Pros:

Easy to use while having complex features that make practice management all in one solution

Cons:

All of it seems great so far. Adding ownSMS provider would be good

It sounds great but the result is poor

Comments: Very poor. We are looking at switching to another software company.

Pros:

It sounds great and excellent functionality and would generate efficiencies

Cons:

There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse.

Good system!

Comments: Good. Helpful staff, chat is answered with most questions answered. Helpful friendly team.

Pros:

The capability of the whole system allows for everything to be in one place.

Cons:

A lot to learn to use it effectively. Few hiccups with communication, however they seem to have resolved this issue now.