TimeTap Reviews

Optimized time and smooth appointments.

Comments: I like the ease of use and efficiency that this platform offers are really impressive.

Pros:

I love the custom forms feature that I can create since I don't have to worry about paperwork and messy administration of intake forms. My clients can easily fill out the forms online prior to their appointment, and all the information is automatically stored in their patient profile.

Cons:

the platform offers me a wide range of features and customizations, sometimes the number of options available can be overwhelming. Sometimes I find myself browsing through various tabs and settings to find exactly what I need, which can get a bit confusing.

Zip Code Filter Set TimeTap Apart from Other Apps

Comments: Introductory and onboarding appointments were readily available and the representatives provided excellent guidance and direction. Configuring the settings and features needed was much easier afterward.

Pros:

TimeTap is full of features and opportunities to customize settings for locations, staff, services, booking flow, communications and more.

Cons:

A booking/scheduling mobile app would be great.

Alternatives Considered: Acuity Scheduling and Square Appointments

Reasons for Choosing TimeTap: TimeTap's zip code filter and conditional form fields are features needed.

Reasons for Switching to TimeTap: I am a website designer that works for Square Online sellers that need the scheduling features offered by TimeTap, specifically zip code filter, services with multiple time options, and conditional form fields.

Bike fitting appointment challenges

Comments: I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.

Pros:

sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

Cons:

Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

3 years with timetap. Looking forward to many more

Comments: It has been a great experience. From the start we have learned so much and have created a very large database and complicated ordering process.

Pros:

Online scheduling,client email conformation and status change triggers

Cons:

Industry specific limitations. Mobile app would be nice (a working one)Calendar syncing issues over the years. Nor allowing travel time. Those issues seem to have been fixed (yay!)Zip code filtering for Canada with a large amount of postal codes would be nice

Senior Free Fitness

Comments: Overall, very satisfied with the customer service support, and that the system does what it promotes and his marketing

Pros:

The time spent to develop the program to meet our objectives was well worth it. The client, database and ability to schedule recurring appointment has been greatly beneficial.

Cons:

The time it takes to understand all the moving parts of the system was challenging.

Alternatives Considered: Mindbody and Airbox

Reasons for Switching to TimeTap: Customer support was personable and responsive

Review

Comments: great

Pros:

allowing the client to schedule themselves

Cons:

You are currently unable to limit the amount of appointments allowed in one day. This is a very big Con

Alternatives Considered: OnceHub

Reasons for Switching to TimeTap: Financial Broker/Dealer Voya Financial has TimeTap approved

Timetap has great support!

Comments: Timetap has Excellent customer service.......

Pros:

The customer support is great. Thanks!!!

Cons:

Having to add information in duplicate areas of the app.

Direct Communication with Support

Comments: Support Team are Awesome! They help every time I submit a ticket.

Pros:

Timely responses from [sensitive content hidden] to each query.

Cons:

The only con might be that my changes don't show immediately.....but refresh always helps.

Not easy to use from backoffice from mobile

Pros:

After 10 years with another software we have change on timetap. Complete and power solution. Not easy to use quickly and from backoffice is not easy to manage appointment on mobile device. From this point of view, the older software is better..

Cons:

The mobile management (from backoffice). For the customer is ok.

A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team.

Comments: Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

Pros:

As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

Cons:

The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

TimeTap : A Very useful Time management and scheduling software

Comments: It's easy to use and offers a good number of features.

Pros:

At first I was very reluctant choosing a software which isn't well known to use. But with time I got satisfaction using TimeTap and I would highly recommend this software to people

Cons:

In my opinion, below are few things that can be improved on in the software:Customization of email reminders and notifications and the User interface and design.

Appt w [sensitive content hidden]

Pros:

It gives clients and prospects ease of appointments

Cons:

I need to call the support center to make changes because I'm not comfortable making changes. I change one booking site and customizing is challenging. But [sensitive content hidden] was great helping me make my changes and explaining.

Absolutely Incredible - Above and Beyond all the rest

Comments: I can't say enough about TimeTap and their staff. I have been researching and trying out scheduling programs for two years, and TT is the ONLY company that can do everything I need for my business. I have been with TT for a while now, and the growth of their product is mind-blowing! I have never worked with a company that has put so much heart and hard work into their product. Their tech support is unprecedented. You simply can't go wrong if you chose TimeTap for your business. PROS:
WAITLIST: You want to build your business and keep your numbers up? Then there is no other company that has the Waitlist functionality that TT does. This was the number one thing I was looking for, and I have tried all the competitors - TT blows them away. I have a full schedule, but about 20% of my weekly bookings cancel. With the Waitlist, however, I am able to rebook all of those sessions without lifting a finger. That's a 20% increase in revenue, and it's all because of TT! Plus, my clients love the easy-to-use waitlist texts. CUSTOMIZATION: You can change just about anything in TT (outgoing emails, registery, texts, calendar view, notifications, colors, etc) and make it your own. I can't think of any business that wouldn't be able to make TT work for them. AMAZING TECH SUPPORT: Simply put, TT has the best tech support I have ever working with in my entire life, with any product, hands down. Within minutes, they address your concern. They fix problems in days, not months. They actually listen to your suggestions and implement them. I can't stress enough, how absolutely unheard of this is. THE KITCHEN SINK: TT has everything, and they keep adding more tools every day. Their growth in functionality is simply mind-boggling. If it's not a part of TT now, it will be soon. EASE OF USE: Once you get the hang of it, and it's all set up, it basically runs itself. TT has cut hours of work out of my week. It allows me to keep up with scheduling and billing, keeping records of everything. I can see if clients have opened their emails - no more, "I didn't get that. Also, easy to use interface for my clients, weather they're 16 or 80. CONS:
Little hiccups here and there, but to be expected with such huge program. TIP: when starting up your account, use the tech support. There were several things I thought weren't possible with TT, but their tech support showed me the way.

Great for scheduling appointments!

Comments: We use Time Tap for our international students to make appointments at our Center. It has been a successful addition to our program and our student's success.

Pros:

For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.

Cons:

The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.

I LOVE TimeTap

Comments: I recommend this to everyone who asks me what type of scheduling software I use... literally.... everyone! My experience has been above and beyond what I could have asked for or envisioned for myself!

Pros:

I am "older" and love how easy to use this software is. If I can't figure something out on my own, the online support team gets back to me very quickly with efficient and helpful advice. I also love the ability to customize, color code and have email reminders sent to my patients.

Cons:

I was nervous when they re-branded from checkappointments.com (very nervous) but the transition was great. I literally, have zero complaints about TimeTap.

We love TimeTap!

Pros:

You can't beat the price for the features that you receive with TimeTap! It is also very intuitive and user-friendly to set up. Staff is friendly and available for any questions you may have as well.

Cons:

The only hiccup we have experienced is having to set up two different accounts because of security - one of our use cases had sensitive information that we did not want other users of the account to be able to see, so we ultimately had to split them off. Enhanced security/viewing roles would be great.

A complete calendar and time monitoring programme is TimeTap.

Comments: Overall, TimeTap is a great scheduling and time recording system that provides a number of features to aid companies in effectively managing their meetings and staff.

Pros:

That facilitates managing meetings, staff, and schedules for companies. TimeTap is a great option for companies of all kinds because it has a variety of features intended to simplify the booking process.

Cons:

Businesses have access to comprehensive reports on meeting scheduling, staff efficiency, and other topics, giving them useful information about how their operations are doing and areas where they can improve.

The idea is there

Comments: I had high hopes but overall inconsistent and not reliable. Issues addressed were never corrected. I was happy to find a program that allowed customers to book at multiple locations but unfortunately it was not worth it.

Pros:

The multiple location feature worked well. Once you have the system set up it is organized and accessible. I was able to embed the link to my web page which made it easy for my clients to access. Syncs well with google calendar. (sometimes slow, inconsistent) Square compatible

Cons:

Inconsistent. Unfortunately I have more cons than pros. Setting up the programming was confusing. There is a guide to help you through, but I found myself clicking all around to find what I was looking for. Once I learned the system it was easier to use. My next issue is the deposit feature. Numerous appointments were canceled due to the customer unable to pay their deposit. Some customers paid over deposit amount due $$$ due to poor loading or page errors. The mobile feature needs tons of attention. Only able to use back office functions on desktop. Very frustrating while on the job.

Timetap review

Comments: makes our job easier.

Pros:

personnel and technical staff are very accommodating

Cons:

Setting of the generated forms. I find it difficult to do.

Clients like it and I love it

Comments: When a potential client books a wedding online through TimeTap, I receive all the vital pieces of contact information and can follow through with the couple right away.

Pros:

Keeping track of each wedding as it progresses from beginning to end.

Cons:

When a client "books" a wedding date, I don't know whether they have paid the downpayment yet or not. I have to close TimeTap and go look at PayPal to check on it. This is not really a big deal. I can work around it.

Customer service personnel are rick stars.

Pros:

Ability to customize services and classes is a tremendous asset to this software. The best part is the support.

Cons:

Too many clicks and difficult to navigate on a mobile device is at the top of my cons. Check out should be quicker. Tracking packages is also too complicated and too many clicks.

Time Tap is the best scheduling platform

Comments: Amazing, the customer support team is ridiculously helpful. It took a long time to get the platform running properly and the Time Tap team was happy to schedule multiple training sessions and answered about 100 of my email questions in a timely fashion.

Pros:

My tutoring business uses many libraries throughout the San Francisco Bay area and New York to host tutoring lessons. I've tried all of the scheduling platforms and none could handle the multiple locations except for Time Tap. The user experience is super intuitive and easy. I've tried every online scheduler and this one is by far the best.

Cons:

It could have some more functionality around repeating appointments.

user friendly app

Pros:

the company which work for purchased timetap to easily recontact our study participants which we kept losing. what i like about the app is the easy use for both myself as an operator and for the end client, the customer support are very quick to respond to questions and is friendly as well.

Cons:

to be honest i haven't encountered major problems while using this app except one time where i got a notification sms for a client booking but i couldn't see it in the screen. i have contacted the customer service and they were very quick to act and solve the issue.

Useful tool--very responsive support!

Comments: My team needed a tool to track registration numbers for a couple global events we were hosting for our company (72,000+ employees). We used WebEx to host the online event, however we found the registration tool in WebEx was lacking and didn't fit our needs. Another team at our firm recommended TimeTap so we checked it out and were thrilled with the tool. TimeTap is generous to offer very robust trial offers, which unlike many other online tool trials, offered us the "full" package so we could really get a good feel for the tool and it's offerings. The tool itself is very easy to use, and very intuitive, but because I needed some pretty specific customization to reflect my company's branding, I needed support. First, as soon as you register for a TimeTap account, you are immediately welcomed to TimeTap by a TimeTap support representative via the online chat bubble. So you immediately have support ready and waiting for you. After playing around in the site, I wanted to get serious about setting up my registrations, so made an appointment for a custom support session. Elvis Merino was my TimeTap support contact and he was awesome! Through our screen sharing session, he went into my account and helped me quickly set up all the options I needed. He was patient and knowledgeable and took his time with me. After our session, I had additional questions for Elvis, so contacted him directly through email with my questions at the end of my work day. By the next morning, Elvis had already responded and provided the guidance I needed. During that day, I had what I thought was a "silly" quick question, so I used the "chat bubble" for my question, and Elvis was there, helping me on the fly instantly. I love this tool and our team will be purchasing a permanent business license once our trial is over so we can use it for other events hosted by our team. The price is very reasonable and the support is awesome. Great tool, great support!

Pros:

Ease of use, amazing, responsive support

Cons:

Some of the email templates were a little confusing to me at first. It took time to figure out where the templates pulled information from to understand where to update things.

Great for quick, simple start ups

Pros:

Tracks progress so its simple to follow. Organized appointments and simplistic team scheduling and calendars.

Cons:

Contact displayed information is too simplistic, would like to see more crucial information displayed for contacts.