Sana Commerce Reviews

The Best Integrated E-commerce solution for Dynamics GP / Business Central

Comments: Implementation was easy, integration into the ERP was a breeze, and the team fully dedicated.
Once we were up and running, we were passed to the main support team, who we never had to reach out to, but had access through a ticket system

Pros:

The Sana University has hundreds of youtube videos that tought me all aspects of Sana. The videos are extremely helpful. The ease of customization, page builder is a key aspect of the software. No coding is required and still extremely versatile. Elements on the pages, or products can be shown to all or part of the customers based on their customer group or geographic location. All this at a click of a button. Translation into another language are easily added, when needed. Being a hosted solution, there was no server management which was amazing.

Cons:

There is nothing I can find that I did not like about Sana. We had 0 downtime in the 12 months we have been using the product.

A great CMS partner that perfectly complements your ERP-system.

Comments: Our company sells many items, 12.000+, to a whole industry here in Denmark and abroad. We have more than 2500+ customers and they all have separate sales agreements with their own discounts and special prices. We chose Sana because it allows us to do business our way, as we want it. We did not want to conform to a CMS system rather than have the CMS system work for us instead, as Sana does out-of-the-box.

Pros:

The way Sana works so well with Business Central 365. I also had the pleasure of working with NAV2018 and Sana. That was also good but with BC there are so many cool new features and possibilities. The customer service is also excellent.

Cons:

I feel there there needs to be more focus on the tablet / mobile phone design of various pages and the general setup. The responsive designs are not always good enough for our needs.

Oke but not perfect

Comments: Overall Sana is great for companies without people knowing what to do but if you want to go a little further possibilities are few.

Pros:

Intergration with Dynamics Nav was easy to setup. For basic use Sana is good to work with.

Cons:

Reporting/Analytic is not possible. There is no way to do any research on customers, products and sales. We use Sana commerce 9.3 and add-ons are not updated anymore. Upgrade to Cloud Commerce would be very expensive. Creating a website in different languages is a pain in the ... Constantly switching between languages, reloading pages, just to update one article.

Best E-Commerce solution for SAP B1

Comments: Very satisfied

Pros:

By far the best e-commerce platform that integrates fully with sap business one. The new sana cloud platform is super modern and gives us a lot of flexibility to design with limited coding while offering our customers a dynamic experience. Sana has a really modern look and feel along with constant innovation that is super specific to sap B1 and our needs.

Cons:

sana team has done a great job to get us through any pain points. So at this time none to relay

Kinsey Archery Sana Review

Pros:

There is a lot of flexibility with setup and administration by the user. We can set up our menu structure, product pages and item detail page. We can change the click through boxes on the home screen based upon current promotions. Sana pulls quantity and pricing directly from our NAV/ERP system instead of syncing which leads to better data quality and less order errors.

Cons:

I like to be able to do more filtering in the side bar. While we operate a B2B site, our customers are expecting many of the same functionality as the B2C sites they use as consumers. Today the best websites seem to be based on how quickly a person can find an item using a search bar and filters. We're currently working on this with Sana and implementing another product, Perfion, to assist with better data management and increasing searching/filtering capabilities.

B2B E-Commerce Review

Comments: SANA was good to work with. However a lot of the implementation team is not located in the United States (where we are located) so timing of meetings can be a challenge sometimes. A lot of the work was done in the overnight hours and therefore could not be tested until the next day. The process sometimes would drag on longer than needed since there was no immediate feedback by us or the SANA team.

Pros:

I like that it integrates directly into SAP Business One.

Cons:

Adding items is a bit cumbersome when building a customer specific webstore. I also wish business partners were able to see their part numbers that are tracked within SAP Business One.

Easy to use and well integrated

Comments: Really good. The system works and works well.

Pros:

The software works beautifully within Microsoft Business Central. It is cloud bases and keeps on improving. The interface is easy to use and helps to make building a website no problem

Cons:

Grouping options. Not as easy as other systems to use for the multi channel (the auto uploading of files failed)

Sana Highlights

Comments: Very satisfied with my purchase and would consider it for all future projects.

Pros:

full integration between Sana and ERP. Item data is always up to date, inventory always accurate.

Cons:

Design features have some limitations that only appear after purchase

Great product and great support

Comments: Sana really helped us improve efficiency of sales and cut out a lot of human error.

Pros:

Implementation was handled by Sana and was done very efficiently, any problems on launch were dealt with swiftly. Their support service is fantastic. We also like the simplicity of use, making the front end look clean and professional is easy.

Cons:

Some more flexible design options without any coding required would be preferred, I believe this is being addressed in a coming update as of Nov 2020.

Rogelio Reséndiz

Comments: I like the tool, it is very simple, they have everything perfectly documented and the after-sales service is wonderful, SANA normally seeks customer satisfaction.

Pros:

If you are an Administrator or an end user, the tool is very simple to use, very intuitive, the native integration with our ERP's is the best.

Cons:

Perhaps the dependency on SANA could be high, the more functionality we develop, the higher the cost of maintaining the product.

Tire Country E-Order

Comments: Very good. The software is updated with browser releases, it's very user friendly, there are no bugs or glitches that we've experienced that we used to have frequently with our old platform. There is always someone responding to questions and the development of customizations or enhancements are timely and concisely and explained well from a development and implementation stand point. Even our in house IT department, with the various vendors and providers they interact with, have been very impressed with the response, delivery and service provided by Sana.

Pros:

Easy admin panel to update and make changes Ease of integration to DAX Ease of customizations

Cons:

I still don't feel like I've fully optimized the design ability and there are some constraints to the white space that is available out of the box.

ERP integrated e-commerce is great.

Comments: Great teams to work with.

Pros:

The B2B Polvo shop, which is the Sana shop. The changes for pricing is done every day in the ERP now. Especially with the supply chain issues in the world. If the but the buying prices go up, the sales price goes up as well, except for some customers. But basically, if a client logs in, he sees the price that is currently in the ERP. There's no discrepancy between what is going on for us and the customer. Sana uses a web service that is just firing a request and gets the answer with the price of the customer. In that sense, it's more rigid and less time consuming.

Cons:

The e-commerce consultants could be better integrated with the customers' teams so they know what will work for the B2B processes and that way the customizations will have a better fit to serve the customer of the customer.

Works as promised.

Comments: I enjoy working with the Sana team. The dev team is very skilled and knowledgeable about the product. They are thorough in their work.

Pros:

We were able to get from purchase to first sale in just a few months. Even though we needed to customize, we were still able to move rapidly.

Cons:

There are some great features such as the in-site editor but I wish it allowed even more control over small aspects of the site.

Sana - a strong partner for more than 5 years

Pros:

very stabile and reliable product, high expertise of product development, partnership with high valued players within the ecommerce world (such as Ingenico as payment provider)

Cons:

it's origin lies in B2B, that makes Sana not always the first adapter for trends within the B2C world, but they are working on it. Within a couple of weeks they'll launch a new version which is far more based on B2C needs

Great B2B software

Pros:

- Native integration into AX/SAP - Easy to implement - Ease of use - UI both frontend and backend looks clean and professional - Great customer support - Very professional company

Cons:

- Pricey - Hard and expensive to customize - Origin is in B2B, thats why it lacks some B2C functionalities , but the new version will address it

Perfect for a large database

Comments: Ticket system works well & regular follow-up

Pros:

The live connection with our ERP system, SAP Business One, makes it possible to easily & quickly manage all the changes in our large database of products, prices, availability and customers

Cons:

Customizations can take some time and the cost can also add-up, so it's important to optimally use the standard features & options

Easy to use software

Comments: After 7 months, I have a good feeling with Sana Commerce. Great customer retention program.

Pros:

I really like the complete integration with our ERP-package and the user-friendly features. Happy to see that many SEO-friendly features are implemented.

Cons:

Sometimes it's difficult to modify something in lay-out or integrations with other software. The connection between Sana and mailchimp should be more

a great option

Comments: great

Pros:

It offers great content building options and possiblities, it is flexible and easy to use

Cons:

There are some elements that are not yet editable or flexible and not all / any data can be transferable from the BC to Sana

Sana Commerce software review

Comments: Very good B2B webshop with good customer support from Sana. Almost every B2B order is done via Sana.

Pros:

Very well integrated with ERP backend. Very stable and has almost every feature you may need as company.

Cons:

Althoug it has a customizable layout, it should be more flexible in changing the layout.

Sana is a really good software

Comments: My overall experience with Sana is very good! I would recommend it to everybody!

Pros:

- Easy to use - Very good customer support - They release useful new features

Cons:

- When you want to make big changes you can't do it yourself

Feedback

Comments: Sana has helped us tie together our implementation of Dynamics 365 with our online store functions. We wanted to merge operating spaces of our employees and unify teams and Sana is helping us get there.

Pros:

Sana has a great team that helped us work through the change process as a company and adapt ourselves to a new way. They have a great training plan setup and ready and their project management was excellent.

Cons:

So far so good! We just launched our refreshed page and the SANA team has been very responsive and helpful ensuring we could maintain a timeline and achieve the vital objectives we needed to hit during COVID.

Good Price-Performance-Ratio

Comments: Good, professional enterprise

Pros:

There are many options to custom / configure the software by ourselves

Cons:

It is not very easy to migrate to a higher Version.

Sana

Pros:

The software is easy to use, effective and has a great design.

Cons:

I don't have anything I don't like about the Sana software.

Successfull implementation - fully integrated

Comments: Very friendly and competent implementation / project support

Pros:

Completely integrated in our MS Dynamics AX 2009

Cons:

Customisation in HTML environment was quite complicated - not easy to learn / understand

The perfect solution for our business

Comments: As mentioned before, we are very satisfied with SANA commerce. Within a few years, this software has ensured that our online order processing has gone from 0% to 50% of our total order processing.

Pros:

After using this software for over 5 years we decided to upgrade to the latest version of SANA. This new version offers new capabilities which perfectly match today's web shop requirements and our E-business model. The software fits seamlessly with our business processes and our wishes with regards to our sales techniques and (E) marketing strategy. We’re currently in the middle of the new implementation which all as goes according to plan. The software connects seamlessly with our Dynamix AX ERP system, and gives us the opportunity to extend our product range with ease, and with it also the opportunity to expand our business as well. The software offers many possibilities and is also very easy to use. A big advantage is that SANA continues to develop and thus meets today's E-commerce needs. Most importantly, SANA has a solution for every problem. This gives us a very pleasant feeling.

Cons:

After using this software for over 5 years we never encountered any serious issues. Most of the minor issues we encountered where directly resolved by SANA. Naturally, the E-commerce landscape has changed over the past years, with the demand for new innovative solutions increasing. But SANA naturally responds to this by offering these new technologies in the form of upgrades.