Motive Reviews

Already a very good solution on its way to become greater and greater

Pros:

The product is relatively easy and quick to subscribe to, deploy, and use. We love how beautiful and uncluttered their apps are (mobile and desktop). The most needed features are covered with Motive's basic subscription and when coupled with a higher subscription and AI real-time dashcams, Motive leads the way as a premier partner for trucking companies.

Cons:

We do not hesitate to use their 24/7 support (phone/chat) to better understand the product and to resolve issues. However, the best way to contact them is by phone as sometimes we tend to be less understood through the chat application and it happened several times we were left without a response for long periods of time. I recommend calling them directly for quick follow-ups and resolutions.

Motive to Move

Comments: Motive was easy to set up with our client specialists, and great support during the set up of the program for our company. Any questions or concerns they answer as best as they can, and if it is a new issue they work on resolving it ASAP.

Pros:

Great customer support 24/7. They also have a community board where other users can discuss issues or concerns that they ran into on Motive, and how they solved the issue. Motive is active on this as well, answering any concerns as well as they can.

Cons:

The only concern i would say about motive is that it is not a satellite telematics service. In long haul trucking we travel to a lot of areas where there is no cell service, and this leads to issues/concerns with tracking the unit.

Territory Manager

Comments: good way to get accurate locations on where my team is at, at all times and gives me location history to better serve our customers

Pros:

gives the codes and reasons why truck is acting up

Cons:

N/A - at the moment there's nothing i can say i dislike or like lease about it.

Do not use this company- They are useless

Comments: Horrible, horrible horrible use so many options. These guys will take your money and never call you back again and then give you random calls acting like they are following up on customer service.

Pros:

The staff has no idea what they’re doing. They have no knowledge of their own system. Complete waste of money and time

Cons:

Staff Knowledge of Devices False assurances Their own team doesn’t even know what devices they have Took me six months to let them know or for them to figure out which device that they need to send me

Motive and the value it brings

Pros:

How it accurately tracks your progress, hours of service, safety violations,and the truck routes to shippers and receivers.

Cons:

Its a great product. There's nothing to not love about Motive

Improving safety, productivity and flexibility all in one platform.

Comments: Significant reduction in fraudulent and wasteful experiences. It is the market leading solution to physical economy safety and reliability.

Pros:

Motive has been my best friend in the field of softwares. It is very accurate to reduce the risks on the road using the AI. It also saves us time and cost with deep insights into vehicle health, location and use. Theft prevention is well executed making it quite secure and precise.

Cons:

Customer Experience was not as expected. I rarely get feedbacks on time. That should probably be the point to improve on.

Love Motive

Comments: Love it. Easy to learn and get used to.

Pros:

On point live access. Easy to track where the driver's are.

Cons:

A little slow buffering. Sometimes it takes a while to load.

Motive Can Be Helpful

Comments: It could be better, so far, no major issues

Pros:

Motive is a convenient way to report defects

Cons:

There is a lot of lag. Real time tracking is off at times.

Great Insight

Pros:

It gives you notifications for real time updates with our drivers

Cons:

Sometimes you get spam emails, but nothing crazy.

Clear visuals

Pros:

I like the clear imagery of the videos .

Cons:

Small window of how long I have to request videos. i think 2wks would be better

ELD for a newbie

Pros:

As someone who had no prior knowledge to the transportation industry this has been the easiest way to learn. The customer service is unmatched. I’ve called at 3am for help because I did something wrong and at 8pm. Without fail I have always been able to speak with a real life individual who has helped me immensely and also walked me through the system. I have recommended KeepTruckin dozens of times because of all that listed above. I won’t ever go with another company so long as they keep this kind of service!

Cons:

To be honest there aren’t very many things wrong with this software. Usually the issue I have come across have been user error rather than interface.

#1 thing it is easy for drivers

Comments: overall I like KT. I do believe they should think about giving better rates to the people that have been with them. When we renewed my company chose to not go with KT because someone else made us a better offer and it was not easy to get KT to match the offer and when they did if they would have just offered me that deal in the beginning it would have saved me ALOT of time and since we are a small company TIME is very valuable.

Pros:

I have to do the training for drivers so I appreciate how easy it is to train on. I also like knowing where our trucks are and being able to see that everything is ok everyday. Even the drivers that were against ELDs like it and have found it makes life easier.

Cons:

customer service and sales teams. I have had so really difficult experiences with both. Not that it is every time I call but I have had people that could not find my account tell me I don't have KT hang up call back and new rep had no problem. I have been so frustrated trying to order a new device that I was ready to just give up but called one more time got someone else and problem solved so I know there are good reps there. Some have accents that are very hard to understand but that is just a minor detail that can usually be worked thru.

Base System is good - but hot spot limit stinks

Comments: If it were not for this hot spot issue I would give the system 5 stars. The Customer Support agents do speak clear English, but they are not always able to help and follow through is not good. Still waiting for my hot spot issue to be solved and it has been "disabled". No internet access on the road is a huge hassle. There is a big discrepancy between what my device shows I have used as far as data, and the Motive accounting for my data use. Tablet shows a lower data usage than Motive, and Motive caps the use and then shuts off the data usage. The difference in usage is a whole gigabyte and that is a big difference.

Pros:

Easy to use - Dashboard and document access is very handy. Knowing the fault codes are helpful in keeping the truck running better.

Cons:

I was told that the hot spot would allow me to listen to Pandora and audio books as I had been. However, it is capped and not sufficient and no one from Customer Service has been able to help me and the Agent who was supposed to call me to fix my issue, has never called.

Horrible customer support

Comments: If this company wants to improve they must acknowledge issues with their equipment and software and horrible support they have. Their support is from Pakistan and almost every time when you call you lose connection. So when you call back you have to start all over explaining your issue.

Pros:

I was really happy with product and support. But lately we started having issues and customer service takes too long to resolve issues. We even end up getting violations from DOT because of issues that take too long to resolve. Getting your rep reached its impossible I have been emailing and calling my rep for 14 days and no answer. Whenever their equipment fails they always blame on driver or anything else but their equipment. Their customer support from Pakistan has horrible connection and never calls you you back when you get disconnected.

Cons:

Horrible customer support lately its impossible to reach your rep or receive support in time.

Over-all the product has promise but there are some issues.

Comments: Overall, I feel like the product has a lot of good uses, and if it is what people purchase I do not feel that they will be slighted or taken advantage of. Some of the problems (GPS as previously mentioned) are annoying but it only affects the dashboard and not the logs so it is not deal breakingly bad.

Pros:

I like the ease of customization and the ease of use. I can show someone how to use this product in 10min and expect that he or she will be able to do the bare minimum required of them with this. Or I can take the afternoon and show someone how to make it work for them personally and the best way for them to use it.

Cons:

There are a lot of gaps in the GPS service. I notice at least 3 times a month, the gps stops tracking. It will then randomly pick up again. If it is satellite coverage, a better system is needed.

KeepTruckin is a great asset to any trucking company!

Comments: This product has kept us in compliance with the FMCSA and all DOT regulations concerning E-Logs and Hours of Service. I highly recommend it, and when our GPS contract with another company ends, we are planning to use KeepTruckin for our GPS needs.

Pros:

This software makes it easy to keep up with where drivers are and what their hours of service are looking like. I am able to quickly check if they are on duty, off duty, or driving. We are able to ensure their breaks are taken on time, and that they don't driver over their allotted time.

Cons:

The only con I have with this software is when you assign the unidentified driving time, it goes away after that. I wish their was a tab you could look at to make sure the drivers had accepted the time or still needed too.

Motive is the easiest option we have used to remain compliant and keep track of our fleet.

Comments: Overall Motive has solved our needs to remain compliant with FMCSA and to monitor our fleet.

Pros:

The biggest pro for me is the ability to self-install all Motive equipment in house and not deal with the headache of trying to schedule Motive, trucks and employees in the same place at the same time.

Cons:

The biggest downside to Motive is their rewards program. There is absolutely zero customer support to enable you to retrieve your earned rewards that show "pending approval" for an undetermined period.

Logging software for Trucking Company

Comments: Stated using Keep Truckin Software before any DOT mandates. Compared with a few other software providers and liked the functionality of Keep Truckin the best. Several or the other companies have fallen by the wayside. Keep Truckin keeps on rollinin.

Pros:

Product is simple to use. It is a BYOD program. Updates are easy to install. I se the basic features to minimize the cost.

Cons:

Being a small company, I have to pay for the service annually. Would prefer to pay quarterly. Some of the functionality was removed from service then added back for a higher fee.

Great product and service, but VERY HIGH AND TRICKY PRICING

Comments: Great devices, great software, easy to install and use. But the pricing is very tricky and very high compared to other ELD devices. Customer support is always trying to upsale aditional services and to extend the contract. It is very hard to purchase a used device as they are locked by KeepTruckin, and they do their best to not sale any replacements by extending their ship dates by weeks! This is not ethical business practice.

Pros:

Very easy to use, great support page, customer service is accessible and knowledgeable in regards to use of devise and software.

Cons:

Historical location for drivers is only shown on a daily basis, so it is hard to go back and look at the location of each driver on a period of time, for example, a week.

Device not reliable all of the time

Comments: Paid for a full year of basic ELD service this year, optioned to add IFTA mileage reporting to help keep up with IFTA tax reporting started getting monthly bills for this service. IFTA tracking quit working a week before filing date leaving with no data to complete IFTA filing service was out for Appx. 2 months, I complained and got around $2.00 refund for loss of service. This is the second device replacement in 3 years, besides that I have no complaints.

Pros:

It keeps up with my hours of service on a daily basis

Cons:

Stops working sometimes when there is a heavy rain. Mileage tracking completely quit working for 2 months. Disconnects from truck periodically.

Please beware of false reviews

Comments: Customer service is USELESS. I have talked to them so many times that I finally realized that they all read from a script. They all have the same answer when presented with equipment that does not work, and will not stay connected. They would want to switch out the gateway for the truck. The new gateway would not work either. I would call back time after time, and then they would still want to switch out equipment. I would explain that we have already switched numerous times for this one truck and always "I WILL ESCALATE YOUR ISSUE AND SOMEONE WILL REACH OUT TO YOU." Sometimes they would call and that was always our "new account" manager but the odd thing was I could NEVER get ahold of the person again. Please save yourself the stress of being up in the middle of the night working on trying to get the dashcam or ELD to stay connected. A few of our trucks the equipment worked for the most part. But the other trucks would not stay connected. I signed a contract with these people for working equipment. They breached the contract when they failed to provide working equipment for all of our trucks. The trucks that KT would not work in had to be switched back to our old company. I did not want to have to have two logbook dashboards going so I switched everything back to our old company. I have a three ring binder of the emails and documentation between me and KT.

Pros:

Majority of equipment would never stay connected.

Cons:

There are so many reasons why I would never recommend Keep Truckin that I do not know where to start. We are a small company and it was a huge decision to change our ELD. I thought I did adequate research and read many reviews. It seemed to have good ratings and the features we were looking for and I made the switch. The monetary cost is significant for a small company, but it has not bearing on the amount of stress Keep Truckin caused for myself.

Customer service needs help!

Comments: System works as they say but for what I need is not required.

Pros:

The equipment is well worth the money and operates as expected. You can monitor the truck every mile it travels and also tells you how the truck is running. You can actually see where the truck is and how fast or slow it is going.

Cons:

Their sales team will promise you things and not follow through with it. They said I could upgrade my cameras at not charge and three months later I was charged for them. When you call to ask why they said I authorized it and also extended the plan term. None of which I did because the salesman told do not sign anything. When I called they told me they were going to review the phone records and see what was actually said. No one ever called me back so a week later I called back again and went through the same conversation. The gentleman which was hard to understand told me that he will send me a request for a refund and all I had to do was to sign it and send it back. When I received the email it had on another extension of contract so I questioned it and he said don’t worry in the top left corner says amendment. So in order for me to get my $800.+ refund I had to sign ( ducu sign ) . Received the refund but still was being charged for the camera’s monthly fee when I told them to cancel it. Then in January I was charged again for one month of camera service and then in February was charged for three more months of camera service. Called back and had to sign another AMENDMENT to the contract to get another refund. Every time I call I go through this process and seem like I’m not getting any response . They keep saying we will review the phone conversation and get back. I am not using the program at all being that I am local now and don’t need the ELD service .

Good working system

Comments: Overall motive is a decent system.The wifi is really the only big complaint I have with it.

Pros:

It's relatively easy to navigate and works as it should.

Cons:

The wifi they sell with your elog package is 0.5gb/month and it doesnt even come close to being enough data to run an elog for a month.Motive elog is the only thing I run on that tablet.The keep truckin/motive wifi doesn't work very well at all,I normally have to run it off the hotspot on my phone.

KeepTruckin/Motive The Worst ELD To Use In Trucking Business - BE WARNED!

Comments: KeepTruckin/Motive is the worst in the ELD business. Truckers please don't use them. If you think the system is bad enough, call customer service. Those people are the worst in dealing with customers. When they failed to electronically logged our unit, they continue to take our money under false pretense. It does not matter how many times you call the worse customer service company around, nothing is done. Our company almost lost our authority because the device was not electronically logging. This is the worst I have seen. They have now changed their name from KeepTruckin to Motive to let go the their bad reputation. That will not work because your system and bad customer service remain the same. They will unethically lock you in a 48 month contract even when they tell you that it's not a contract. I could never recommend KeepTruckin/Motive.

Pros:

Nothing actually! They are the worst. I hear that they were the worst and We decided to give them a chance but they lived up to the bad name they usually get.

Cons:

It did not electronically logged which is what we contracted for. Thats the requirement by FMSCA and they don't even care that they device is not doing what we are paying them to do. No matter how much we called and complained, they did nothing except for promises. If you want to BE IN PROBLEMS with FMSCA, you can use them.

one of the best out there , and people are starting to realize it ..

Comments: we were with a larger company and the problems we had were astronomical. the drivers had a terrible time setting it up and getting comfortable with the system, once we changed to Keep Truckin' we never had another issue, the drivers downloaded the app easily and didn't have a problem catching on to the functions.

Pros:

the set up, the ease in use for the drivers, and customer service is miles above the others. They are always there and willing to help ,, IF we can understand them ..

Cons:

they keep changing things ,, if it works LEAVE IT ALONE , about the time we have things figured out and can find what we need you guys change it, and the updates seem to ALWAYS cause an issue someplace .. Also many of the customer service agents are very hard to understand due to a language barrier. and sometimes feel they are not understanding our issue.