--- description: Learn more about eDesk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eDesk Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [eDesk](/software/137210/xsellco-helpdesk) # eDesk Canonical: https://www.capterra.com.au/software/137210/xsellco-helpdesk Page: 1 / 4\ Next: [Next page](https://www.capterra.com.au/software/137210/xsellco-helpdesk?page=2) > eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster. > > Verdict: Rated **4.4/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses eDesk? Uniquely built for online sellers, eDesk’s customer support solutions empower delivery of outstanding customer experiences, in a fraction of the time, everywhere they sell. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 71 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: xSellco - **Location**: Dublin 4, Ireland - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Choose the plan that scales with your stage of growth: Whether you are just starting out or have large customer service teams, we have pricing to suit your individual needs. Ticket based pricing User based pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Automated Routing - CRM - Call Center Management - Communication Management - Customer Database - Customer History - Email Management - Engagement Tracking - Feedback Management - Inbox Management - Live Chat - Macros/Templated Responses - Multi-Channel Communication - Multi-Channel Marketing - Multi-Language - Order Management - Prioritization - Queue Management - Reporting & Statistics - Reporting/Analytics - Returns Management - Reviews Management - Self Service Portal - Service Level Agreement (SLA) Management - Shipping Management - Surveys & Feedback - Third-Party Integrations - Visual Analytics - Workflow Management ## Integrations (24 total) - Adobe Commerce - AfterShip - Aircall - BigCommerce - Brightpearl - ChannelEngine - Gmail - Instagram - Linnworks - Meta for Business - Microsoft Outlook - Mirakl - PrestaShop - Rithum - ShipStation ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Contact Centre Quality Assurance Software](https://www.capterra.com.au/directory/33415/contact-center-quality-assurance/software) - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software) - [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Great Experience" — 5.0/5 > **Michael** | *17 June 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Customer service experience, I recommend \[sensitive content hidden\] she went out of her way to assist us with a query and if very professional and polite > > **Cons**: Nothing it is really easy to use, have used for several years ----- ### "XSellco Helpdesk" — 5.0/5 > **Verified Reviewer** | *1 February 2019* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: XSellco Helpdesk is the best Message compiler ever. Such a great product. And amazing price > > **Cons**: I don't have any issues with XSellco Helpdesk. ----- ### "Great System - used for a couple years" — 4.0/5 > **Russell** | *12 December 2017* > > **Pros**: Multi Channel functionality and to be onboard with a growing company who are actively investing and improving the platform on a noticeable timescale... When we first started using the platform we thought it was great value and did a good job, although there were a few naff bits. However through feedback and their own growth the platform has grown to match all and now offer more features than the more renowned systems. ----- ### "Easy to use, effective, effecient" — 5.0/5 > **Jerry** | *29 August 2023* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Best help desk software out there. Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support, > > **Cons**: Nothings comes to mind as eDesk solves all our needs > > Utilize for all customer support uses. Saves time and allows for small support team. ----- ### "eDesk Review: Poor Communication and Overbilling Issues" — 1.0/5 > **Frank** | *19 September 2023* | Retail | Recommendation rating: 0.0/10 > > **Pros**: It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically. > > **Cons**: Glitchy check out, I was shopping their website one day, and decided to come back to it the next day. I did not realize I had their more expensive program in our "cart" as I was now on a new tab. When I went to check out the program most fitting for us, it checked out both services which we didn't know until several days laater. > > As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based on our experiences.Multiple Plans Added to Cart:The very first problem arose during the checkout process. We had initially placed the Professional plan into our cart but reconsidered and chose the Performance+ plan the following day. However, the checkout process didn't give us a chance to review our cart, and we were unknowingly billed for both plans.Customer Service's Misstep:During the setup, we sought assistance through eDesk’s customer support feature. The customer service representative informed us that we were running two plans simultaneously and offered to remove one. Assuming it was a system glitch possibly related to a trial we used previously, we agreed. To our surprise, they removed the less expensive Performance+ plan that we had intended to use.Misleading Ticket Counts:Adding to the confusion, eDesk claimed that we had 130 support tickets when we actually had no more than 5. They used this claim to justify not allowing us to switch to the more suitable Performance+ plan. After a strenuous review of the Json file ourselves, it became clear that their ticket count included emails processed even before we had an eDesk account.Lack of Accountability:When we confronted eDesk's Customer Success Manager, about these egregious errors, they stated that they had no understanding of how their own billing or ticket system works or ticket system works. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.com.au/software/137210/xsellco-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/137210/xsellco-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data