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About Confluence

Confluence helps your team stay on the same page by making it easier to collaborate across your whole organization.

Learn more about Confluence

Pros:

It is a very practical and simple software, it is not necessary to invest a lot of time to learn how to use it. Its graphic interface is very friendly, it is very intuitive software.

Cons:

Now I need to upload to google docs and import as google doc rather than word. The error messages sometimes are on the level of "something went wrong.

Confluence ratings

Average score

Ease of Use
4.2
Customer Service
4.3
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.3/ 10

Confluence has an overall rating of 4.5 out 5 stars based on 3,546 user reviews on Capterra.

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Filter reviews (3,546)

Tomás
Tomás
Senior Software Engineer in Canada
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Knowledge Base as root

5.0 7 months ago

Comments: It has a learning curve at the beginning. Still, later on, and not so long after, you will find yourself putting everything on confluence because it is easy, well-managed, and perfect for a platform where people can find documentation and information in a well-presented format.

Pros:

Confluence is part of an already well-positioned and easy-to-implement ecosystem where multiple tools perform a specific job in a workflow. This makes it easy and friendly to set up and run; using information from other platforms like JIRA and Bitbucket, everything comes together in an excellent and organized way without much effort.

Cons:

It might be overwhelming at first; there are plenty of options and personalization elements you can include, so you might think, "It is too much for me." But by watching a couple of YouTube videos, you will see how you can customize it to suit your needs and start using its powerful features.

Alternatives Considered: Slack

Reasons for Choosing Confluence: We used to have documentation inside our bitbucket repositories, but we required a well-defined and easy-to-access platform where the team could both collaborate and access the information for a particular part of the application without needing to go through the code to find it

Switched From: Bitbucket

Reasons for Switching to Confluence: We found that Confluence integrated naturally with JIRA and our Bitbucket repositories, giving us an organic way to set up all our workflows in a single platform. While we could use Slack or any other messaging platform to communicate, Confluence worked perfectly for our documentation needs.

Srinivasa
Quality Assurance Lead in Australia
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Great Tool - Enhance it with AI please

4.0 2 months ago

Comments: Over all is an OK experience for me, although I am a preacher of confluence usage in my company.
With improved searchability (simplify it using AI) and reducing the duplicates when entering the information, I will give 3 more points (that is 10/10)

Pros:

Confluence has been a go to tool for managing the source of truth for all our projects. Encourages collaboration and brings the team together for working towards one source of truth.

Cons:

Searchability (omg, its complicated) and overhead in reducing the duplicate information. I wish there is a smart editor that stops the users from entering duplicate information as they are typing the info. Go AI

Martin
CISO and Head of Consulting Services in Switzerland
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Would not recommend to use it in the SaaS version

2.0 4 months ago

Comments: It is working most of the time, with several outages in the past months.
We were forced to migrate from the on-prem to the SaaS version. The on-prem version was very good, the SaaS software is a mess in terms of ensuring information security and has way worse usability.

Pros:

Concurrent editing is still possible in the SaaS version.

Cons:

Has advertisements for other products in the menu. You have no sufficient control over the 3rd party features the users can see and use. It's a nightmare to document its use according to GDPR rules.

Tung
Delivery and Service Manager in Vietnam
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

I love Confluence

5.0 4 months ago

Comments: Convenient, high availability, great features

Pros:

Perfect for documentation, with various supporting features around that.

Cons:

Probably cost, pay per user, it is perhaps not good for start-ups.

Alternatives Considered: Microsoft SharePoint, Azure DevOps Services and DokuWiki

Reasons for Switching to Confluence: Better features than the others, particularly for documentation

Divneet
Analyst in Canada
Media Production, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Confluence is the perfect team workspace product currently in the market

5.0 2 months ago New

Comments: Confluence is very easy to use especially if you use other Atlassian products in your sprint workflow and has seamless automation capabilities

Pros:

The best hub and planner product out there and it is very easy to use

Cons:

Sometimes the output of the search is not exactly what you are looking for

Maryanne
Sales Specialist in UK
Broadcast Media, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Confluence A Fantastic Software For Managing Content In A Centralized Space

5.0 last month New

Comments: It is a fantastic platform that makes my work easy especially when am doing things that need editing.

Pros:

Confluence makes it easy to create, share and manage content in a centralized space. It has user-friendly interface that makes navigating easy. This platform is ideal for large-scale knowledge management. I love it's real time collaborations.

Cons:

I don't have any problems with Confluence.

Tori
SYS ADMIN in US
Computer & Network Security, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Confluence is the best!

5.0 2 months ago New

Comments: I enjoy using it for our work environment. It seems to do the job well of documentation for ourselves and our peers to refer back to.

Pros:

I like how you can create a space large, or small enough, to fit the needs of your team and workspace for documentation.

Cons:

I feel as though confluence can get cluttered sometimes.

Joyce
News Correspondent in UK
Broadcast Media, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Confluence Review

5.0 2 months ago New

Comments: Confluence is easy to use and has a user-friendly interface.

Pros:

It connects me to information that I need so that work gets done fast and well. It is easy to track projects with Confluence.

Cons:

There is nothing to dislike with Confluence.

František
IT Tester Analyst in Czechia
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Honest Confluence review

4.0 2 months ago New

Comments: I honestly like confluence, its great for managing knowledge base, for storing and sharing information. But I would not use it for personal things. The learning curve is harder than other tools.

Pros:

Pretty UI, lot of features, when you learn all the things you can do with it, it becomes powerful tool for managing knowledge in company.

Cons:

Harder learning curve compared to other tools, UX is fairly good but there are tools with better one.

Megan
Product Manager in US
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Enjoy using Confluence

5.0 2 months ago New

Comments: I have used Confluence for more than six years and have found the experience to be generally positive. There are frequent user enhancements made which improves the experience. I like this tool for making documentation and information easily accessible internally especially when working for a large corporation.

Pros:

The ability to create documentation in a manner that is organized and intuitive.

Cons:

It can be difficult to format items like images within the formatting of the pages.

james
support engineer in UK
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

As a user and an admin what do i like or dislike

4.0 10 months ago

Comments: great go do business tool and used industry wide, has issues such as very slow support and lack of features which can be expanded with costly plugins

Pros:

the ability to control used access is great and to manage different spaces for different situations. we have also been able to use confluence to drive content on hosted web sites driven from confluence spaces with the help of plugins

Cons:

plugins are costly, and to make full use you need to use them. These seems to be charged based on how many users you have in confluence rather than how many who would use the plugin. this makes it expansive and there is no way of restricting a plugin to a user group

Alternatives Considered: Zendesk Suite

Reasons for Switching to Confluence: easier to use that other options available are the industry standard as well as coming with Jira

Roselyne
Presenter in UK
Broadcast Media, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Confluence's Incredibility

5.0 2 months ago

Comments: Confluence allows room for ideas to flow. It basically makes work easily for me.

Pros:

Confluence is an incredible platform for amazing collaborations and even for managing and organizing tasks. When am working on projects and I want to finish them fast I use Confluence because I can collaborate with teams and share ideas.

Cons:

I haven't had any problems with Confluence.

Verified Reviewer
Verified LinkedIn User
Computer Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best tool for project documentation and management

5.0 6 months ago

Comments: excellent
simple and easy blogging, documentation, project notes and project planning can be done

Pros:

Proper structure, Main page and child pages structure is very good Inbuilt search option is very helpful

Cons:

nothing as of now, it is really very helpful in terms of secure data exchange across teams and team members

Gaëtan
Gaëtan
VP PMO and Delivery in France
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Professional and collaborative document and content management

5.0 7 months ago

Comments: Confluence can serve as the only document management system of a company, in particular if the company also uses Jira. Confluence has also nice built-in tools such as draw.io.

Pros:

The collaborative document edition feature is really awesome! Intuitive, secure, fluid,... It's exactly what you can expect from such a feature. In particular, the merge function is really well done: only in rate cases the tool will ask you to decide which version to keep. In all other cases the tool make it transparently without mistake. Brilliant!

Cons:

There is a native connection with Jira, from the same company (Atlassian) but I find it very limited. I would expect more enhanced reporting or chart features, beyond the current limited options. Jira is powerful but very few of its data are available in Confluence. Also, one particular thing annoys me: there are very few options to change the text format. For example it's not possible to change the size of the text in "body".

Özgür Bülent
Özgür Bülent
IT Consultant at BSH in Germany
Verified LinkedIn User
Computer & Network Security, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

If you are a Product Owner, Confluence is a the right tool to go with.

5.0 8 months ago

Pros:

The ability to navigate, create and modify documents and contents in Confluence.

Cons:

Improperly configured add-ons sometimes can cause slow page loading. An option of what caused the delay in the loading of a confluence page and how much time it took, could be a good indication to resolve issues.

Waren
Director in US
Religious Institutions, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Wonderful Project Management Tool

5.0 4 months ago

Comments: I have been able to collaborate on projects and finish them on time.

Pros:

Confluence is a morden workspace that allows interactive projects collaborations. It is to get information with Confluence.

Cons:

The learning curve is a hard to understand but once you get to understand it everything else gets to be easy.

Yashovardhan
Yashovardhan
Business Analyst in India
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Unlock Seamless Collaboration with Confluence

5.0 9 months ago

Pros:

Confluence makes it really easy to write stuff down and work together. You can share all kinds of information like plans, ideas, and technical stuff with your team or even with people outside your team. It's super simple to use and looks really clean. It's made for teams, so everyone can work together in one place, no matter where they are or what time it is. You can do lots of different things with it, like keeping track of different versions of your work and making cool diagrams. The writing part is easy too, and you can add pictures, tables, and other stuff to your pages. It's like having a big blank page where everyone can add their ideas. There are also templates you can use to start your work without starting from scratch every time. You can organize all your stuff in different spaces, so it's easy to find what you need. And because everything is in one place, it's really convenient. When you share your work, lots of people can work on it at the same time. You can give feedback right away and get notifications when someone talks about you or your work. Overall, Confluence is a great tool for teams to work together and share ideas.

Cons:

The Pricing is on the expensive side . It can also get difficult to customize . It can also crash sometimes .

Arnav
Manager, Customer Success in Canada
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Essential tool for Team Knowledge and Collaboration

5.0 3 months ago

Comments: I’ve had a lot of experience with Confluence across different companies, and it’s honestly a solid tool for keeping everyone on the same page. We use it for everything—from creating knowledge base pages to updating new processes and sharing team-specific info. It’s where we keep our org charts, team updates, and pretty much any ‘what, why, and how’ documentation. It’s easy to organize things so anyone can jump in, find what they need, and get up to speed quickly. Overall, it’s been super useful for maintaining a central hub of info that keeps everyone connected and informed.

Pros:

Every company I’ve worked at has used Confluence—it’s been super handy for creating knowledge base pages, updating new processes, sharing team-specific info, and organizing org charts. It’s basically the go-to spot for capturing the ‘what, why, and how’ of everything so the team or company is always in the loop

Cons:

Nothing i could think off, its super easy to read and also being a editor i couldn't find any issues which is a big blocker.

Syed
Planning Engineer in UK
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic software to organise space.

5.0 2 months ago

Comments: Overall, my experience with Confluence has been positive. It’s a solid tool for collaboration, bringing everyone onto the same page and making it easier to track projects, share ideas, and store resources. I appreciate how it centralizes information, reducing the back-and-forth of emails. However, there are some challenges with keeping content organized, especially as the workspace grows. A bit of planning is needed to make sure pages don’t get too cluttered or hard to navigate. With good organization practices, though, Confluence can be a powerful asset for team productivity.

Pros:

Confluence is great because it brings everyone’s ideas and information into one organized space. I like how it feels like a virtual team hub where you can brainstorm, track projects, and access resources easily. Plus, it's simple to navigate and keeps things from getting lost in endless email chains!

Cons:

The search function could definitely be more intuitive to help navigate large workspaces.

Calvin
ERP Implementation Support in US
Automotive, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Confluence - User Knowledge base

4.0 10 months ago

Comments: I do not find myself going back to our knowledge base very often because I am typically part of the initial user training on new products and I take my own notes, But that is the beauty of the product. Even after long gaps in using the software I am able to go back into it and be productive and that is what I want in a knowledge base tool.

Pros:

Its ease of use and low barriers of entry

Cons:

Confluence is just a little different in how it accomplish a task, when compared to SharePoint, which means that a user well versed in SharePoint may struggle a little more than a newbie, just because they need to unlearn a few processes, which often makes those long term SharePoint users a little disenchanted by the product, but once they get over the learning curve, user acceptance on the product is very high.

federico
developer Fromtend in Japan
Marketing & Advertising, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Solid Google Documentation on steroid

4.0 7 months ago

Comments: Great, I use it daily for spec documentation and code documentation, and it is always pretty fast to find or do what I want

Pros:

It is very easy to organize the space how you want, make multiple page with complext embedded or graphs and chart and have a "book documentation" like summary that is very easy to navigate. The search is really powerful

Cons:

It is sometimes heavy and slow to load pages and formatting sometimes so hard to make it do what you want. But I guess haven't practiced enough with it.

Nikki
Junior Partner Support Specialist in Germany
Staffing & Recruiting, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy Confluence

5.0 11 months ago

Comments: Confluence helps with my daily work as it is one of our resources and tool in the office. Just one click and I can easily find what article I need.

Pros:

What I like t most about Confluence is that it is very user-friendly, easy to navigate, and very helpful when it comes to knowledge needs.

Cons:

There is honestly nothing to be disliked with Confluence.

Verified Reviewer
Verified LinkedIn User
Financial Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Strong Collaboration Platform with Some Usability Challenges

4.0 4 months ago

Comments: It’s an effective tool for centralizing documentation and facilitating collaboration across teams. I’ve found it particularly useful for creating and maintaining project documents.

Pros:

What I liked most about Confluence was its ability to foster collaboration and knowledge sharing across teams.

Cons:

What I liked least about Confluence was that it could sometimes feel a bit clunky, especially when dealing with complex formatting.

Verified Reviewer
Verified LinkedIn User
Financial Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

The knowledge management platform of choice, in my workplace.

4.0 8 months ago

Pros:

Confluence's huge customization capacity is its key strength and it is what I cherish most about it. As a user, I have the option to create my own customized workflow , using the in-built templates on Confluence. By doing the aforementioned, it is easy to continuously adapt Confluence to the unique needs of I and my team, thereby boosting day to day work productivity.

Cons:

When I am updating pages simultaneously with other users, the page content is never updated in real time.

Guillermo
Manager in Australia
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

A great tool for keep corporate documentation

5.0 5 months ago

Comments: All the documentation is in a single system available for all our employees.
We can search for any information required at any time.

Pros:

We use Atalassian Confluence as our documentation tool / WIKI We like to had all the information in a single source that is searchable and easy to access.

Cons:

The Migration process from On premises Confluence to Cloud confluence was complicated and must be more easy. Apart of that I can't fine something else to complain.