17 years helping Australian businesses
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About ServiceBox
Take your company mobile, manage tasks, sales, quoting, work orders, maintenance, recurring contracts, timesheets, invoicing and more!
The cost and ease of use. It was very easy to implement into the company.
There are some system functionalities that don’t follow suit from one area of the system to the next, but again, this is hardly a reason to dislike service box.
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ServieBox is the Way to Go
Comments:
The time and money saved since we started using service box is a big factor on why we are so grateful for this program.
Service box overall is wonderful. The techs that we deal with are so very patient and just awesome.
Service Box in my books is the way to go!!!
Pros:
There are many features that Service Box Provides. I use it for timesheets, creating workorders, material used, estimates, maintenance reminders, scheduling jobs in future and when I know to book the services. Customers can be listed very quickly. I use it for converting from an estimate to a workorder, then to an invoice, and all the information pulls over. Saves many hours of manually adding it everytime. Another feature that is great is how service box and whichever accounting program you have, Sage or Simply Accounting. I am able to sync the invoices into our accounting program. Which again saves more hours from manually doing it. If I have issues with the programs all I do is create a ticket for service box and explain what is happening and they are very quick at replying back to solve the issue for me. I highly recommend if anyone owns a business and wants to save time and money, call service box and get set up. We have been using them since 2015 and are extremely happy with this program. Thank you Service Box.
Cons:
At this time I have nothing to say what I like least because if something does not work I just send a ticket and service box makes it work.
Alternatives Considered:
Service box is great!
Comments: My overall experience has been fantastic. In the event there was a major issue, the SB team quickly resolved the issue to allow business to operate as normal, they have assisted with company specific operating practices by offering work around a and additionally offer system customizations which I have had done several times for ease of use. Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.
Pros:
Doing commercial refrigeration and HVAC work, I needed a very intense and streamlined work order management system to fully automate everything from quotes, to work orders to invoices, with the capability of recurring work orders for maintenances, complicated tax jurisdictions and class codes along with customer specific pricing and notes along with job sites, and service box allows for everything to be in one place vs accessing many different areas for information.
Cons:
I can’t say I dislike anything specifically about ServiceBox, however, I am very detail oriented and like everything to be exact across the board. There are some system functionalities that don’t follow suit from one area of the system to the next, but again, this is hardly a reason to dislike service box.
Jobbox Software Response
4 years ago
Hi Benjamin, Thank you for your review of ServiceBox, we are very happy to hear that our product is working exponentially well for you. If there is anything that we can improve on at anytime, or that our systems can sharpen up, please use our feedback button on the bottom of our page. Have a wonderful day, Your ServiceBox Support Team
Needs to be quicker
Comments: It is not what we thought it was going to be and does not function how we'd hoped.
Pros:
I like the customization of categories and statuses. Also timesheets.
Cons:
I hear constant complaints on how slow it is and the unresponsiveness. In the end it makes more work for me. The search feature is not reliable due to how it sorts through keywords. The scheduler is not user/phone friendly. Too small and clustered.
Jobbox Software Response
4 years ago
Hi Sara, Thank you for the review, I appreciate you taking the time to respond to us! I am happy to hear that you're finding ease with our customization and organization for your jobs. Please report unresponsiveness to our help desk in order for us to assist you as quickly as possible. We have done a lot of work for our customers to help and improve their speed and we do not want to leave anyone behind. We are currently in the process of a redesign and update in order to make our product more user/mobile friendly. Hope you have a great day, Your ServiceBox Team
Alternatives Considered:
Requested review for ServiceBox
Comments: Works well for what we need to do.
Pros:
The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.
Cons:
Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.
Alternatives Considered:
[sensitive content hidden] is the best! :)
Comments: Overall, I again, can't say enough how much the support team has been. Any issue whether we call or email, we get answered in a timely fashion.
Pros:
[sensitive content hidden] She was / is an amazing support member! (all the support crew is great too)
Cons:
Not having someone come in, in person to do an initial sit down one on one.
Jobbox Software Response
2 months ago
Hi Dwight, thanks for this review. I'm glad your support experience has met a high standard, we definitely want our customers to feel appreciated and have the best experience possible.
Dealing with people at ServiceBox has been very good.
Pros:
That it developed in Saskatchewan, Canada. Integrates with Canadian taxes, and when there is a question the support team understands the Canadian aspect, which almost non-existent for American developed products. We can track all the equipment on various sites and attach notes, pictures, and details as it pertains to each individual piece of equipment.
Cons:
The check sheets that we developed are not as user friendly as we would like. This might be our own issue that we are not using the software as well as we could but though. Would like the maintenance scheduling for equipment to be a little more robust, would like to have manufactures check sheets built into the maintenance scheduling so that at certain times of the year different checks are done on that same piece of equipment. Would like to be able to have more than one pic for the identification of a piece of equipment but this might be a little over kill. In the "to-dos" I would like a date and stamp on each entry that is made. When i send a to-do and they reply it still only gives the original date that the to-do was created. I would like all replies tracked from the person that replied. On that same to-do i would like to be able to send the same to-do to more than one person, this does not happen very often but it would be handy to have this as an option. Would like to use it to it's full capabilities but that is not necessarily a con on ServiceBox but on me not using it to it's full capabilities.
Jobbox Software Response
7 years ago
Hi Tim, Thank you for taking the time to share your experience with ServiceBox. We are happy that you have been able to find value in our software and we are also happy to work with other Canadian businesses. I have added the items you have suggested to our list of future development items and our team will review them and implement them when possible. If you have any additional comments or if we can be of further assistance in working with the software, please feel free to contact us. Your ServiceBox Team
Good program. The app is not useful. No direction on how to use.
Comments: Attaching pictures. Tracking our technicians check in and check outs. Easy invoicing and creating work orders. Creating customer data base was great.
Pros:
The ability to add pictures to invoices. The navigating of the site is amazing. Easy to teach and we were able to develop a manual quickly. Invoices and work orders are tracked for what stage they are at. Easy to identify which work orders are not complete or require invoicing. Customer data base is easy to search.
Cons:
Limited reports available. No abity to attach pictures to units. Pictures are hard to track and easily identify. Reminders are not easily seen and used by the admin and staff . Requesting custom reports is annoying. All work order options should be available in a report. We should also be easily able to view all notes easily for each jobsite, regardless of work order the note was made on.
Jobbox Software Response
7 years ago
Hi Cody, You have provided us with some great feedback here and we appreciate it. Our development team is constantly working to make the system even better and your comments will help us continue to do that. I have put the items that you listed in the list of customer requests for them to use. I can say that we have many things upcoming in our next releases and I believe that these you will find beneficial. One thing I can clarify is that all notes can be easily viewed by jobsite by selecting notes from within an individual work order, job site or other areas. If you would like, please give our support team a call when you have a moment at 888 727 4983 and they will be happy to go through that further with you as well as discuss how reminders can be used better in your work flow. As far as the app, we have recognized that we could have done a better job of releasing it with additional documentation and we are working to improve that now. Thank you, Your ServiceBox Team
Good product with room for functional expansion
Comments: Very good so far
Pros:
The ease of creation and assignment of tickets. Very easy to get people out the door and tires rolling with site details at their fingertips
Cons:
The inventory list exports to a very plain excel sheet. Doesnt show what needs to be replaced with ease, need to comb through the list, no indicator is available
Jobbox Software Response
4 years ago
Hi Matt, Thank you for the great review! Our team here at ServiceBox are very happy to hear that you and your company are finding ease with the creation of tickets, and access to site details in order to get the job done. Our Inventory ability has been one of our newest additions to our product, our monthly newsletter gives out the information of new releases and updates in our tech, but we're not finished with the inventory yet. Our developers are working hard to expand the capability of inventory as our next phase. If you have any other suggestions or an issue arrises, please do not hesitate to click the feedback button on the bottom of your ServiceBox page and our team will get right on it. Have a wonderful day, Your ServiceBox Team
ServiceBox is a Great Tool and Syncs with Quickbooks well
Comments:
I have been using ServiceBox for about a year now. It was hard to believe that a software would make my job that much easier but once I finally trusted the system I was very happy that we made the decision to go ahead.
I was nervous the first time I had to do a sync with Quickbooks but it has made our business run so much smoother.
Pros:
After trying a few different processes, we finally tried ServiceBox and moved to a paperless system. We are able to e-mail all invoices to our clients and between this and the techs having access to everything in the field, we have saved large amounts of time. Now there is no dual entry for invoices. It is a brilliant thing to have techs using the system too, communication between everyone is greatly improved
Cons:
It would be nice to have a couple of the reports available in Excel not just PDF
Jobbox Software Response
8 years ago
Hi Jenny, Thanks for taking the time to share your great experience with ServiceBox. We are so happy to hear how much of a difference it has made in your business. As per our discussion we have added that request for the report into our future development. Thanks for your feedback! Sonya
I have found Service Box to be quite proficient in my everyday work needs.
Pros:
Customer history is a big bonus. I can see what has been done so I don't have to go into a job blind
Cons:
Navigation needs work. A smoother transition between fields would be nice. Not having to go to scheduler from the main Menu but from the page you are on would be more convenient.
Jobbox Software Response
7 years ago
Thanks for taking the time to share your thoughts. If you give our team a call at 888 727 4983 we would be happy to get some more information from you as it relates to your comments on the scheduler. The scheduler is visible from all pages and it opens in a separate tab that you can also keep open throughout the day. We are definitely looking to take our customers suggestions so if you let us know how we can improve in more detail that would be great. Thanks! Your ServiceBox Team
Great ideas! Has some workflow conflicts
Comments: Far less paper waste, no chance of important paperwork getting lost, ticket history to see who made changes or last worked on a job. The connection has occasionally been spotty but usually it's fine. It does a great job of coordinating all of the info (which is why the address thing always throws me off lol).
Pros:
Automatic iteration, filing, scheduling and organization of work order #s (and the consequent reductions in admin work and paper waste) are awesome.
Cons:
There is one issue that requires users to frequently duplicate work and resubmit data that is already in the system: When I am submitting a quote for tender, there are usually 3-5 contractors(customers) that require pricing but the job site is not going to change! After creating the quote for Customer 1, copying the quote should carry over the job site as well. In general, job sites do not need to be linked to a customer (because civic addresses exist geographically regardless of what business occupies it or what contractor is working on the job.)
Jobbox Software Response
4 years ago
Hi Jordan, Thank you for taking the time to write up a review. It is greatly appreciated. I am pleased to hear that you are finding ease with moving away and reducing paperwork! That is excellent. I just wanted you to know that I have seen your feature request, we are looking into possible ways in order to make it work with our product. If you are ever in need of anything else, please do not hesitate to contact our help desk in order for us to deal with the issue right away. Have a wonderful day, Your ServiceBox Team
Momentum HVAC Services
Comments: Service box has made our small business perform as a much larger business and given us the ability to tie almost everything we do and deal with daily into a package that works. Its not without issues but as they come up they are dealt with quickly and professionally. Over all very satisfied with the product and look forward to what Service box will grow into.
Pros:
always with us where ever we go, As long i have my device near i can see and make changes as needed
Cons:
No offline version or ability to fill in information when not connected to web glitches in Ipad layout.
Jobbox Software Response
8 years ago
Hi Gabe, Thanks for taking the time to submit this review and share your experience with ServiceBox. I have sent you a couple e-mails, could you let us know specifically the glitches that you are referring to as we would like to get them sorted out for you, if you could e-mail me back it would help us in fixing them. Thank you! Hope you have a wonderful day and look forward to hearing from you soon. Sonya and the rest of your ServiceBox team
Decent App with room for improvement.
Comments: It has generally been good. Few glitches. Just as my title suggests there is still room for improvement.
Pros:
Time in and out, set up schedules, seeing where everyone is, making notes on jobs, keeps everyone organized.
Cons:
Uploading images: should allow multiple images to be selected and uploaded at once Inputting material: it is very tedious. Should consider some sort of spreadsheet where a worker can check boxes or input quantities onto a premade index of categorized material Saftey paperwork: option for daily saftey paperwork to be a part of the work order or time sheet.
Jobbox Software Response
4 years ago
Hi Kurtis, Thank you for taking the time to write up a review, we really appreciate it. I am happy to hear that you are enjoying the organizational aspects of ServiceBox. With image and file uploads, you should be able to select multiple existing files at one time to upload. If you are unable to do so, please contact our help desk so we will be able to assist you at the exact time. Have a great day, Your ServiceBox Team
Easy to use and very organized
Pros:
Ability to track past jobs through database. Also it's nice to add expenses and check lists for equipment and jobs.
Cons:
I can put time in for other people on my job but once it's on there time sheet they can change it. It would be nice if the person the job is assigned to is the only one who can change the time. Besides the administrator.
Jobbox Software Response
7 years ago
Hi Michael, It is great to hear that ServiceBox is easy to use and has helped with the organization of your business. There are some permissions around entering time but I believe we might need to update this to meet your needs. I have submitted your comments to our development team. They are constantly reviewing the list of customer requests to upgrade ServiceBox. Thank you for your patience and your feedback as we continue to make a product that brings you value. Have a great day! Your ServiceBox Team
Review
Comments: Works fairly well when it works, but was constantly logging techs out every few weeks or so.Very often photos that are taken disappear off the mobile appHave to type a job in a few times before it is recognized on the desktop, their IT department has never bee able to solve the issue
Pros:
cannot answer, wants a 40 character answer
Cons:
Takes too long to get help on issues, once a ticket is submitted, there is no real time help to solve problems, which can severely impact access to the system The Help menu they have, often times do not connect to issues requested
Great Product
Comments: Efficiency of payroll, invoices and collections have significantly increased
Pros:
Ease of use and implementation to our field and office users
Cons:
Some issues with glitching on mobile platform (on occasion) needs some additional features
Jobbox Software Response
4 years ago
Hi Jeff, Thanks for taking the time to share your experience with us here. We are glad to hear that you are finding ease in use between your fields techs and office admin. If there are any glitches at anytime, please immediately let us know by hitting the feedback button. If there is anything else we can continue to improve on, please don't hesitate to let us know. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team
Service box review
Pros:
Makes timesheets easy to manage Easy too find job descriptions and leave notes for the next person to use
Cons:
Hard to find material sometimes Hit the check in or out and the submit button sometimes don’t respond and sits in loading
Jobbox Software Response
4 years ago
Hi Clayton, Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you while using our timesheets and notes features. Our team has recently finished an update to improve our material search. We want to make your experience with us at ServiceBox the best it can be, anytime you are having issues with ServiceBox please contact us at our help desk. Our team will do everything they can in order to improve your experience. If you need anything feel free to contact us. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team
New to the System
Comments: Takes abit to get the hang finding the customers names, ie sometimes its the first name and sometimes its the last, and if you do not have the correct spelling - your lost
Pros:
Like the set up of the scheduler calendar. And has email contact to my boss.
Cons:
Should be able to find customers other than their last name- by contact of phone numbers.
Jobbox Software Response
4 years ago
Hi Cory, Thank you for the review, I appreciate you taking the time to respond to us. I am happy to hear that the scheduler is a great part of ServiceBox that you are enjoying. We have updated our search criteria with the search bar, where you can find customers by their; phone number, email, first and last name, company name, or account number. If you are ever having technical issues, please contact our help desk in order for us to handle it right away. Have a great day, Your ServiceBox Team
Clunky
Comments:
It's a great idea, but it is a lot of work to use.
There are places to put all the info I can think of, but it's not organized in a way that makes it easy to get to the information
Let me put it this way: using the app is like visiting a website created in 2002...
Pros:
I like that there are many ways to organize aspects of the job. I like that the contact info of each customer can be inserted into the app
Cons:
It's clunky. Small buttons make each page seem confusing I have to click through several buttons and screens to get to places I want to go in the app When I want to go back a page, it takes a while to load and sometimes it won't go back.
Jobbox Software Response
4 years ago
Hi John, Thank you for taking the time to write up a review, we greatly appreciate it. I am happy to hear that you are enjoying the organizational aspects of ServiceBox. We are working on a new look and update to our website and mobile site which will include a shift in using our buttons. If you or your company are finding at any point that your system is running slowly, please contact our helpdesk right away so we will be able to take a look at it. Have a wonderful day, Your ServiceBox Team
Service box
Comments: overall very positive
Pros:
very universal for usage of different phones, tablets and cell plans
Cons:
time consuming to fully implement for entire company
Jobbox Software Response
4 years ago
Hi Jason, Thank you so much for taking the time to review! Us here at ServiceBox are delighted to hear that you are enjoying the use of our product. Let us know in our feedback button if you have any problems or kinks so we can jump to a solution for you and your company right away. Have a wonderful day, Your ServiceBox Team
As I see it
Comments: I use this application every day for work and find that it works quite well for me. I am looking forward to some further training to see what I may be missing if anything.
Pros:
I like the ease of use and navigation through the program.
Cons:
Sometimes there are time delays which can be frustrating.
Jobbox Software Response
8 years ago
Hi Patricia, Thanks for taking the time to let us know that ServiceBox works well for you. We are always happy to hear how we may be able to serve you better. When you are in the program, go to the Feedback button at the bottom of the page and let us know what training items we could provide to help you with ServiceBox. We look forward to hearing from you and help you as you continue to use our software. Your ServiceBox Team!
Make this a phone app
Comments: Service box is one of the better products I've used for work and hours, but it's easier to pick out things I don't like over anything else. I don't have time to update my hours over a computer so it's all on the iPhone. Would be a lot nicer in an app. It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website. Buttons are all really small and it's not obvious if you are checked in. Would like something to pop up bold or have a colored button to indicate that you are signed in.
Pros:
Organization
Cons:
Hard to use on a phone
Jobbox Software Response
8 years ago
Hi Mason, Thanks for taking your time to review ServiceBox and let us know how we could make ServiceBox better. We are constantly working to improve our product and I have passed along your comments to our development team. Any time you have suggestions for us we are happy to hear what would make your job easier. On the home screen on your phone, there is a feedback button and there you can send us your comments in the future and we will do what we can to make life simpler. Hope you have a great day! Your ServiceBox Team
Top notch
Pros:
Love the quoting format, timesheets, ease of operating. Support
Cons:
I HAVE NO COMPLAINTS. Would recommend this to any company
TTCC
Comments: I currently looking for different software
Pros:
It is Canadian and less expensive and works with Sage 50
Cons:
How it works and integrates with Sage 50
Jobbox Software Response
4 years ago
Hi Greg, Thanks for taking the time to share your experience with us here. If you would like to share with us about anything else in your journey of finding the right software, we would be happy to hear. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team
Great software
Pros:
It has basically everything we need to make our business flow perfectly. The mobile app is great for on the road.
Cons:
Nothing so far. Could use an email/text alert to customers regarding their upcoming appointments (a week and day before in advance) but I believe Service Box will be adding this feature in the future.
Jobbox Software Response
7 years ago
Hi Amy, We are happy to have your team onboard and so good to hear that everything, including the app has been working great for your business. We do have an "En-Route" feature that you can use to tell customers that you are on your way to the job and you could use it a day before as the flexibility of ServiceBox allows you to use the feature in different ways. If you would like additional information on setting this up, please contact our support team using the feedback section in ServiceBox and they will be happy to show you how to do that. Have a great day and we look forward to continuing to work with you. Your ServiceBox Team