--- description: Learn more about VICIdial price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VICIdial Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [VICIdial](/software/135842/vicidial) # VICIdial Canonical: https://www.capterra.com.au/software/135842/vicidial Page: 1 / 12\ Next: [Next page](https://www.capterra.com.au/software/135842/vicidial?page=2) > Open source call center software w/ outbound predictive dialer. Also handles inbound \& manual calls as well as email and web chat. > > Verdict: Rated **4.7/5** by 264 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses VICIdial? Any company wanting a contact center solution without vendor lock-in. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 264 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Vicidial Group - **Location**: St Petersburg, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: USD 400.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Software is free, while the hosted service (VICIhost) is available at several price points including the following examples: $1,000 initial server provisioning fee (also includes 1st month of hosting) $500 server provisioning fee for each additional server (includes 1st month of hosting) $400 per server per month hosting fee (after first month) plus cost of minutes. See website pricing for more detailed breakdown of current costings. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Anguilla, Antigua and Barbuda, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Costa Rica, Curaçao, Dominica, Dominican Republic, Germany, Gibraltar, Grenada and 24 more ## Features - Agent Interface - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Transfer - Caller ID - Campaign Management - Computer Telephony Integration - Contact Management - Event Triggered Actions - File Transfer - IVR - Inbound Call Center - Interaction Tracking - List Management - Outbound Call Center - Power Dialer - Predictive Dialer - Quality Management - Queue Management - Recording - Reporting/Analytics - VoIP - Voice Mail ## Integrations (24 total) - Asterisk - AuguTech - Convoso - Gmail - Google Docs - Google Workspace - HubSpot CRM - Insightly - Lawmatics - Less Annoying CRM - Mailchimp - PIMS Dialer - Pipedrive - Qubicles - Salesforce Sales Cloud ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) - [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software) - [Telemarketing Software](https://www.capterra.com.au/directory/31034/telemarketing/software) - [Auto Dialer Software](https://www.capterra.com.au/directory/30999/auto-dialer/software) - [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software) ## Alternatives 1. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (865 reviews) 2. [Convoso](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [Readymode](https://www.capterra.com.au/software/136728/readymode) — 4.6/5 (142 reviews) 5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Awesome Product" — 5.0/5 > **Geoff** | *3 April 2019* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Powerful, Easy to set up. Good compatibility with all my devices > > **Cons**: Nothing is bad about this software. I adopted early and loved it. ----- ### "God bless VICI Creators" — 5.0/5 > **Javier** | *27 November 2024* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The most powerful Open Source power dialer and CRM in the world. > > **Cons**: It seems outdated and is in part because it can be modified > > Having Vicidial makes our job way more easier ----- ### "VICIDIAL review late 2025" — 5.0/5 > **Fred** | *13 November 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: the minimum requirements it needs to work, it's the type of tool that says " if it's not broken, don't fix it" for some people might be a bit outdated, but that is the point of it, simple and basic, functional > > **Cons**: I might sound a bit harsh but no mobile app? i get that there are portable devices to support vicidial, like a windows tablet or linux but no Android or Apple? > > it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money ----- ### "Power auto dialer" — 5.0/5 > **Yasheema** | *31 January 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It filtered the answering machine and was very easy to use. > > **Cons**: I had no issue with the dialer as I mention before it was very use to use. > > My overall experience with Vicidial was good it was easy to disposition the calls, we could hear the customers very clearly and it was also a fast dialer ----- ### "VICI is good" — 5.0/5 > **LaFrance** | *21 January 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Got new lead frequently............................ > > **Cons**: It doesn't filter out the Answering machines very well. > > It was Ok for most part, I just hated the ans machine ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.com.au/software/135842/vicidial?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/135842/vicidial) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data