--- description: Learn more about ActivTrak price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ActivTrak Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [ActivTrak](/software/135366/activtrak) # ActivTrak Canonical: https://www.capterra.com.au/software/135366/activtrak Page: 1 / 25\ Next: [Next page](https://www.capterra.com.au/software/135366/activtrak?page=2) > Workforce intelligence platform delivering measurable ROI through employee monitoring, productivity management, and workforce planning. > > Verdict: Rated **4.5/5** by 588 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ActivTrak? All small to large-sized businesses, including logistics, human resources, finance, operations, IT, sales, support, contact centers, and manufacturing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 588 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birch Grove Software - **Location**: Dallas, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free $0 user/month Essentials - $10 user/month billed annually Professional - $19 user/month billed annually Enterprise - Contact for details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Mexico, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Ad hoc Reporting - Alerts/Notifications - Attendance Tracking - Benchmarking - Browsing History - Compliance Management - Customisable Dashboard - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Data Integration - Data Management - Data Visualization - Employee Activity Monitoring - Employee Database - Employee Management - Employee Scheduling - Engagement Tracking - Feedback Management - Goal Setting/Tracking - KPI Monitoring - Location Tracking - Meeting Management - Performance Management - Performance Metrics - Predictive Analytics - Productivity Analysis - Progress Tracking - Project Management - Publishing/Sharing - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Real-time Alerts - Reporting & Statistics - Reporting/Analytics - Scheduled/Automated Reports - Screen Activity Recording - Search/Filter - Strategic Planning - Task Management - Third-Party Integrations - Time Tracking - Timesheet Management - Trend Analysis - Visual Analytics ... and 1 more features ## Integrations (27 total) - ADP GlobalView Payroll - Asana - BambooHR - Culture Amp - Domo - Google Calendar - Google Data Studio - Google Workspace - Jira - Lattice - Lookr - Microsoft Entra ID - Microsoft Power BI - Microsoft Teams - Microsoft Viva ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) - [Employee Monitoring Software](https://www.capterra.com.au/directory/31087/employee-monitoring/software) - [Business Intelligence (BI) Tools](https://www.capterra.com.au/directory/23/business-intelligence/software) - [Productivity Software](https://www.capterra.com.au/directory/30968/productivity/software) - [Reporting Tools](https://www.capterra.com.au/directory/30053/reporting/software) ## Alternatives 1. [Connecteam](https://www.capterra.com.au/software/153140/connecteam) — 4.6/5 (5120 reviews) 2. [Clockify](https://www.capterra.com.au/software/169607/clockify) — 4.8/5 (9239 reviews) 3. [DeskTime](https://www.capterra.com.au/software/168660/desktime) — 4.5/5 (526 reviews) 4. [WebWork Time Tracker](https://www.capterra.com.au/software/151338/webwork-time-tracker) — 4.6/5 (420 reviews) 5. [Toggl Track](https://www.capterra.com.au/software/79091/toggl) — 4.7/5 (2585 reviews) ## Reviews ### "Effective Monitoring Solution" — 5.0/5 > **ROBERTO** | *10 December 2025* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: ActivTrak’s most valuable feature for our organization is its ability to accurately track active time per user. This capability provides clear visibility into how team members spend their time throughout the workday, allowing us to identify productive patterns, spot inefficiencies, and better understand workload distribution. The platform delivers this data in an intuitive, easy-to-read format that supports informed decision-making and continuous performance improvement. By having reliable insights into individual and team activity levels, we can improve scheduling, allocate resources more effectively, and ensure accountability across departments. Overall, the active-time tracking functionality enhances transparency and operational efficiency. > > **Cons**: One limitation of ActivTrak is the snapshot feature, which can feel too restrictive for detailed monitoring needs. While snapshots provide general visibility, they do not always capture enough context to fully understand user activity, especially during critical tasks or potential security concerns. The absence of a true video-recording option further limits the ability to review continuous activity or reconstruct events accurately. Having only periodic images instead of a more comprehensive recording capability can make it difficult to analyze workflow interruptions, investigate issues, or validate productivity trends. Adding a video-based option would significantly enhance the platform’s monitoring effectiveness. > > My overall experience with ActivTrak has been very positive, especially considering the value it provides for the cost. The platform delivers reliable insights into user activity, productivity trends, and workload distribution, which has helped us make better operational decisions. Its reporting tools are intuitive, and the data it provides is easy to understand and apply across teams. While there are areas that could be enhanced, such as more robust visual recording options, the core functionality performs well and consistently meets our expectations. For the money spent, ActivTrak offers strong performance, solid usability, and meaningful visibility into day-to-day operations. ----- ### "Decent app" — 3.0/5 > **Jules** | *15 December 2025* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: All the data that is available to monitor team activity and performance. It's useful knowing who is working on what and when. > > **Cons**: There are features that I wish were more intuitive. For example I often have to look around in multiple places for things that would make more sense in one place, but are found elsewhere. ----- ### "Tracking Data" — 4.0/5 > **Ashley** | *15 December 2025* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: I like than I can break down the activity daily and per person. I really enjoy using this system because it makes tracking and reviewing data incredibly simple and organized. I like that I can break down activity by each person, which helps me clearly see individual performance and accountability. Being able to view the data per day is extremely helpful for daily monitoring, and the weekly breakdown allows me to easily identify trends and patterns over time. I also appreciate that it provides a lot of data, including both active and inactive activity, which gives a complete picture of what is happening. This flexibility saves time and makes managing data much more efficient. > > **Cons**: Overall, the employee tracking system is useful and provides a lot of detailed data, but it can be a little hard to navigate at times. Some features are not as intuitive as they could be, and it can take extra time to find specific information or reports. Once you become familiar with the layout, it does offer valuable insights and tracking capabilities, but the learning curve can be frustrating at first. With improved navigation and a more user-friendly design, this system could be much more efficient and easier to use on a daily basis. > > It has been a good experience overall. Whenever I’ve had questions in the past and reached out for help, I received a quick response and clear answers. I really appreciate the fast response and support. ----- ### "ActivTrak Use" — 4.0/5 > **Bette** | *10 December 2025* | Insurance | Recommendation rating: 6.0/10 > > **Pros**: I am able to see what sites people are on, and how much productive time they have had. You can narrow down specific dates and times to look at for groups and individuals. I can get weekly comparison reports for productivity. > > **Cons**: It will show the site someone is on the most and could be something running in the background. When I look at the actual sites they were on it does not match up in the individual items vs. the overall on the first screen. > > It is useful for seeing when employees sign in, and out and what they are on during the day. I have been able to find when some employees were working from home and there were no activities or employees are on sites they should not be at work. ----- ### "ActivTrak is Alright" — 4.0/5 > **Tyler** | *15 December 2025* | Import & Export | Recommendation rating: 6.0/10 > > **Pros**: The tracking is very nice Mouse Checker is very nice as well I do like the API connections and how simple it is to > > **Cons**: Very hard to automate sometimes, even the rules or the API can timeout or have issues Takes forever to fix the tracking if something happens > > 4/5. IT is not a bad prodcut. IT has alot of cool features that work and track who is working. Not to shabby. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.com.au/software/135366/activtrak?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/135366/activtrak) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data