AxisCare Reviews

Highly Recommend AxisCare for Home Healthcare Agencies

Comments: Overall, the folks at AxisCare have done an outstanding job of continually developing the AxisCare System and they are excellent at updating us and continuing to update their knowledge base and training support. I highly recommend them to anyone looking for a good solution for their home healthcare business.

Pros:

It is obvious when you first join AxisCare that their onboarding and training teams have designed well-thought-out content and continue to develop knowledge bases and support via ZenDesk. They listen to us when we make enhancement requests and their customer support and speedy follow up are outstanding.

Cons:

There are two primary opportunities for improvement and they both revolved around the applicant tracking software system and database transfer of completed application forms directly into AxisCare. Our state requires over 30 specific forms in the application process. This requires us to be able to upload over 30 specific images and PDFs and the AxisCare System currently requires us to upload each one separately, which is extremely tedious and a large dedication of time for each applicant. We have yet to hear back from the development team on when this is going to address. I have to imagine that this is a must-have for every HR Department of each of their clients and this seems to me to be such a basic development request. Secondly, our current Caregiver Applicant Process is facilitated by Apploi (third-party) and Apploi's Third-Party vendor, HelloWorks. We currently capture all 30 forms via data entry from primary caregivers' mobile phones and this data is stored on the servers of Apploi, but there is no current data map that updates all of the data from HelloWorks to AxisCare. This is a significant data mapping disconnect, as we have to update hundreds of data fields in AxisCare for each caregiver applicant. There has to be a better solution for each of their clients than being told that this is not possible.

Great Tool

Comments: It is a great tool for running our home care business. I wouldn't want to run it using any other software. It's the best on the market that we've found!

Pros:

I really the like the reporting ability, being able to pull the data that you need when you need it. I also really like the forms that can be created to gather data, which inputs the data into the AxisCare profile.

Cons:

In creating forms, you have to assign the it to the correct Person Type at the very beginning. There isn't a way to change it after the initial set up. I've made many a mistake, assigning the wrong person type to a form and having to start over.

the cutomer support and billing is terrible

Comments: We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.

Pros:

The prodcut itself is not bad for the money but the service is terrible

Cons:

The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.

Transition to AxisCare

Comments: It has been an okay transition from eRSP.

Pros:

The calendar view and being able to add multiple shifts when copied

Cons:

Updating blocks could be just an edit instead of having to delete and rebuild.

Great tool for the home care industry

Pros:

Nice scheduling and tracking of the many variations.

Cons:

Sometimes the caregiver app causes confusion. New caregivers have trouble clocking out.

Alternatives Considered: WellSky Personal Care

Reasons for Switching to AxisCare: Better scheduling and features. Also great referral from other franchisees.

Axiscare is amazing

Comments: Overall great. We can send Caregivers messages, look back at the history of anything done. It's amazing

Pros:

The whole system is amazing. Keeps up with patient history and caregivers' adls and notes.

Cons:

Sometimes, the shutdowns or slow running.

The ease of AxisCare

Comments: AxisCare was easy to learn and get acquainted with. Many aspects of it are very intuitive.

Pros:

The phone application is great. I can just look up a client and get a map to their location when I need to. It's so easy and helpful!

Cons:

I don't like that I can't type in comments next to the Medical History criteria or Supportive Devices list on the In-Home Assessment form.

Outstanding

Comments: Very easy to use and train others how to use.

Pros:

Very user friendly and holds all info we need.

Cons:

Need more training on how we can better utilize it for our clients and caregivers.

Great experience using Axiscare

Comments: I am the Office Manager so I utilize many aspects of the software. I enjoy how easy it is to follow and the support team when I need help

Pros:

Easy to understand and follow. The software arrangement makes sense. I love the support team. They always answer my questions quickly and are so pleasant to communicate with.

Cons:

I don't have a con. I have been working with Axiscare for 2 years and love it!

Great experience

Comments: Great experience using their platform from the caregiver and admin viewpoint.

Pros:

The customer service is topnotch. I call them with lots of questions that are always answered.

Cons:

I wish there was a hardcopy manual that I could refer to instead of trying to figure out the exact video to watch using the exact wording.

Alternatives Considered: WellSky Personal Care

Reasons for Switching to AxisCare: I was already familiar with this platform.

Works Great!

Comments: Very good! Would recommend to others in the health care field. Good support team when issues arise and good training modules.

Pros:

Ease of use for Admin and on site staff.

Cons:

Nothing to dislike, good system and good integrations.

Alternatives Considered: KanTime and AlayaCare

Reasons for Switching to AxisCare: Better cost, better integration, more intuitive use.

It's All About Relationships

Comments: It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a great part of our team and builds a long-term relationship, its not just a business agreement. It is very personal working with the team in TX, our needs are always addressed in an extremely quick manner and our concerns are addressed likewise. I had one office (started with Axiscare) i purchased another office (Generations) ... i compared the two for 8 months, i finally had to make the right decision which was to switch to Axiscare in both offices.... have NEVER regretted that decision. They have been partners in my success from the beginning, and will continue to be so.. Wil

Pros:

The Axis care team, is great, and although the presentation and system may not be as "flashy" as other software's, it is by far the best i have used. Also, on top of that the team is always there to both help and be-friend us. Not just for business, but also for personal enhancement and friendship.

Cons:

What things i did not like, i brought up as concerns, and they have always resolved the issues, or placed a change order in to resolve the software change desired.... no cons at this time.

Alternatives Considered: Generations Homecare System, Rosemark and WellSky Personal Care

Reasons for Choosing AxisCare: It was a 2nd office i purchased 0- they had used generations for 10 years, it took about 87-8 months to make the decision to switch... honestly axiscare was simply better and more responsive and the costs were more adaptable to my changes.... i wanted to pay more if i make more, pay less if i make less.... axiscare has this flexibility - which means they are vested in my success, and their success is vested in my success... we are partners in a way, not just vendors to each other.

Switched From: Generations Homecare System

Reasons for Switching to AxisCare: same as previous comments

Responsive, deep infrastructure. Unfortunate name.

Comments: One of the best things about Axiscare is that they have really responsive and helpful support staff. We have been in need of frequent help, and they have provided that in spades.

Pros:

Axis was very easy to implement across our home health care business. We were updating from paper time cards, so the biggest challenge was bringing our caregivers into a new technological reality. It only took a bit of training and a couple of weeks to pull it off. It helps that the admin staff was trained very thoroughly by the Axis staff. The interface is very easy to use and it keeps all of our notes and documents at our fingertips. Moreover, the interface seems to have been created by people that have done scheduling before, unlike some other software we looked at. It makes a huge difference for your staff as the thing they are in constant contact with feels right to them. I am very happy with Axis and am confident we made the right choice with them.

Cons:

The Axiscare app is my biggest complaint about the software. If I or the admin staff is using the website to alter things or update visits, it is flawless and responsive. When I get on my phone app it has problems from time to time. The biggest problem is that it sometimes crashes and makes me sign in again. This is not a major problem because I can just do that. It does lead to calls from frustrated caregivers that don't know why this is happening. It is a small complaint, and Axis may fix this by the time you are reading it, but it's really my only complaint about this software.

Alternatives Considered: WellSky Personal Care

Reasons for Choosing AxisCare: We wanted a better interface, a web based product. Basically a total update from software we had been using for more than 10 years.

Reasons for Switching to AxisCare: As stated above, the support provided and the interface were our decision points. I am confident we made the right choice, highly recommended.

Axis Care is the Best Software for Home Care Businesses

Comments: It is great software that meets our needs. Is affordable and helpful in finding solutions and management we need. Customer Service is top notch. I never have delays or problems reaching them and getting my problem addressed. Offering services such as helping with VA billing has been so helpful and affordable.

Pros:

Axis Care Has so many options it fits our business and has functions that are ready for when we expand to them. The system works seamlessly and smoothly with our accounting software and the customer service is always available and helpful with educating and solving problems when we have them.

Cons:

Sometimes the Admin Settings is a bit confusing and the search menu doesn't bring up results I am looking for when I type in the keywords. Some setting explinations are a bit confusing. The new format is much better than the old. When Im not sure, I call customer support, and they are able to help me understand a little clearer on functions.

Exceptional product

Comments: Our experience with AC has been remarkable. With its robust capabilities, we streamlined processes and generated insightful reports effortlessly. One standout moment was when we used the software to analyze a large dataset that previously would have taken us weeks to manually process. With just a few clicks, we generated comprehensive reports and visualizations that provided invaluable insights, enabling us to make data-driven decisions swiftly. Overall, the software has simplified our tasks, empowered decision-making, and driven positive outcomes for our team and organization.

Pros:

What I find most beneficial is the introduction of bi-weekly meetings with the Customer Success manager. This establishes a rhythm that aids in resolving issues and tackling daily operational questions efficiently. It's particularly useful when busy tasks threaten to consume the entire day. Additionally, implementing the BI tool has been a significant win for our company, providing valuable insights and enhancing our decision-making processes.

Cons:

While we have acknowledged the necessity and plan to address it shortly, implementing an initial template for all new franchisees would prove advantageous. It's worth noting that we currently do not have an onboarding template in place. This not only streamlines the onboarding process but also fosters consistency within our brand. Moreover, it significantly reduces the manual workload currently required.

Home Health Care Management

Comments: I have been pleased with AC after having used a different platform for 5 years prior to coming to GIVA, Inc with the software as a whole with an accounting perspective.

Pros:

AxisCare is an effective tool to maximize the processing of employee time management, collect data, onboarding, payroll, and filling vacant visits.

Cons:

It does not offer a live clock in feature easier to monitor on the app for the On Call staff.

You can't go wrong with AxisCare!

Comments: We have had nothing but huge successes in utilizing AxisCare within our companies.

Pros:

I love the ease of using AxisCare for so many things. Scheduling, payroll reports, billing reports, etc.

Cons:

The System Preferences can sometimes be a little confusing to navigate; however, the AxisCare team is always willing to go above and beyond to clarify any questions.

The ease of axis care and how it helps the company I work for.

Pros:

I like how easy it is to navigate the system, and the courses we can take to continue learning to use the system. The layout is easy to read and use. I feel like there is still so much more that I can learn but the axis care team makes it easy to continue to learn daily.

Cons:

I don't have a lot of experience with different companies. There isn't anything that I don't like. I have learned so much just from using axis care.

AXISCARE REVIEW

Comments: The software and user support has been impressive. [sensitive content hidden] and his team have been very helpful and he in particular is very knowledgeable about the software and even third-party vendors

Pros:

Ease of use and support by the support team.

Cons:

Could be cheaper to use given the number of clients we can bring to the table

Review for axis

Pros:

Everything I wouldn’t change anything about it .

Cons:

There is none . Absolutely easy to use it helped company significantly .

5 Star Review *****

Comments: I really love the ease of AxisCare, it somehow makes my job a little easier.

Pros:

I like that with AxisCare, everything is at your fingertips, especially the mobile app.

Cons:

I don't have any complaints about AxisCare.

AxisCare is the best!

Comments: I always have a wonderful experience with AxisCare, and I know I can count on support if I have any questions!

Pros:

I love being able to do my job quickly and efficiently.

Cons:

The only thing I struggle with is having to clock in and out many of our caregivers because the location services aren't always accurate for them to do it themselves, but that's not too much of an issue.

User review

Pros:

Easy to use, easy access at anytime and any where

Cons:

I don't have any problem with it. But one thing you can improve is when the time come closer to the due date maybe 3 days before, if you can generate an email reminder that would be greatly appreciated.

Christopher Thompson

Comments: Great highly recommended

Pros:

Very easy to learn and manage cant make mistakes because it flags it thats a plus

Cons:

Nothing that i can think of that is really a problem

AxisCare - One of the Best

Comments: We use AxisCare exclusively for both our Caregiver and Client experiences and documentation. Other than a few hiccups when we initially set our system up, AxisCare has been there the whole journey with us. When we have questions or need clarification with a specific feature, the Customer Support Team has been easy to work with.

Pros:

We have been using AxisCare since we opened our office in 2019. It is very user friendly for my internal staff and my caregivers. We developed a very robust Operations Report used to track our growth and AxisCare reporting makes gathering the information quick and accurate. When the caregivers use the tool correctly, it makes our payroll and billing processes easy and efficient. Our office uses the "Chat" function daily to communicate with our caregivers and the Team Conversation feature allows our caregivers to communicate with each other and enhances the Caregiver Experience. Our clients are exceptionally happy with the Family Portal as it allows the families to stay abreast and active in their loved ones care

Cons:

The one negative that seems to consistent across the board, is older caregivers do have a longer learning curve with getting acclimated to AxisCare, especially if they experience general difficulties with Smart Phone technology.