--- description: Learn more about NiCE CXone price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NiCE CXone Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) # NiCE CXone Canonical: https://www.capterra.com.au/software/134775/incontact-call-center-software Page: 1 / 25\ Next: [Next page](https://www.capterra.com.au/software/134775/incontact-call-center-software?page=2) > Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. > > Verdict: Rated **4.2/5** by 581 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NiCE CXone? It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 581 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: USD 110.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China and 89 more ## Features - Activity Dashboard - Alerts/Escalation - Automated Routing - Automated Scheduling - Budgeting/Forecasting - CRM - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Callback Scheduling - Campaign Management - Chatbot - Communication Management - Customer Experience Management - Customer History - Customer Surveys - Customisable Forms - Customizable Templates - Dashboard - Email Management - Employee Coaching Tools - Employee Management - Employee Scheduling - Event Triggered Actions - Feedback Management - File Transfer - For Call Centers - IVR - Inbox Management - Interaction Tracking - Intraday Management - Knowledge Base Management - Labor Forecasting - List Management - Live Chat - Macros/Templated Responses - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Survey/Poll Management - Third-Party Integrations - Time Off Management - Timesheet Management - VoIP ... and 28 more features ## Integrations (37 total) - AnswerDash - Applango - Atos Suite - Bullhorn ATS & CRM - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... and 22 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) - [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) - [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4084 reviews) 3. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (882 reviews) 4. [Convoso](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 5. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (325 reviews) ## Reviews ### "CX One review" — 4.0/5 > **Jamie** | *17 October 2024* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: It's easy to skill agents and build dashboards. > > **Cons**: Time it takes to build things out like teams. > > It's better than the previous tool we used. ----- ### "It's Not Bad" — 3.0/5 > **Jim** | *21 October 2024* | Apparel & Fashion | Recommendation rating: 6.0/10 > > **Pros**: nice interface easy to use and very straight forward. > > **Cons**: lacks features of other competitors. Needs to be more robust. > > i would say it's ok but not great. Needs more flushing out ----- ### "One Stop Solution" — 4.0/5 > **Vipul** | *17 October 2024* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: User friendly with advance features including planning, managing real times queues, quality management etc. > > **Cons**: having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the background > > Worth trying if you are looking for a contact center solution to manage your all needs. ----- ### "Needs more improvement" — 4.0/5 > **Laila** | *15 December 2024* | Banking | Recommendation rating: 7.0/10 > > **Pros**: easy to use, user friendly interface. wish it had more options in terms of ringer tones and color features. > > **Cons**: laggy. sometimes i could hear the other person pick up the call and it would disconnect thinking it was a voicemail. > > fix the overall bugs. i find it to be a good software tool but it should be able to differentiate whether it is a voicemail or an actual person picking up the phone and not disconnect right away. ----- ### "NICE customer advocacy" — 4.0/5 > **Teresa** | *18 March 2025* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: I like that it is user friendly. reliable and that the platform is easily scalable. > > **Cons**: It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features. > > As part of the technical group, I find it easy to use and understand. I also find it easy to troubleshoot when there are problems. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.com.au/software/134775/incontact-call-center-software?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/134775/incontact-call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data