--- description: Learn more about NiCE CXone price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NiCE CXone Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) # NiCE CXone Canonical: https://www.capterra.com.au/software/134775/incontact-call-center-software Page: 1 / 25\ Next: [Next page](https://www.capterra.com.au/software/134775/incontact-call-center-software?page=2) > Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. > > Verdict: Rated **4.2/5** by 581 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NiCE CXone? It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 581 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: USD 110.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China and 89 more ## Features - Activity Dashboard - Auto-Dialer - Automated Routing - CRM - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Campaign Management - Chatbot - Communication Management - Contact Management - Customer Database - Customer Experience Management - Customer History - Customisable Forms - Customizable Templates - Dashboard - Email Management - Employee Coaching Tools - Employee Management - Employee Scheduling - Feedback Management - For Call Centers - Inbox Management - Knowledge Base Management - Labor Forecasting - List Management - Live Chat - Multi-Channel Communication - Multi-Channel Data Collection - Predictive Dialer - Quality Management - Queue Management - Recording - Reporting/Analytics - SMS Messaging - Self Service Portal - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Template Management - Ticket Management - Time Off Management - Timesheet Management - VoIP - Voice Mail - Workflow Automation ... and 29 more features ## Integrations (36 total) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) - [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) - [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) ## Alternatives 1. [Sobot Nexus](https://www.capterra.com.au/software/1072329/Sobot) — 4.9/5 (117 reviews) 2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (887 reviews) 3. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1788 reviews) 4. [Amazon Connect](https://www.capterra.com.au/software/1017140/amazon-connect) — 4.5/5 (96 reviews) 5. [HoduCC](https://www.capterra.com.au/software/156136/hoducc) — 4.6/5 (98 reviews) ## Reviews ### "CX One review" — 4.0/5 > **Jamie** | *17 October 2024* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: It's easy to skill agents and build dashboards. > > **Cons**: Time it takes to build things out like teams. > > It's better than the previous tool we used. ----- ### "Nick's Review" — 3.0/5 > **Nick** | *2 October 2024* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: Real-time monitoring, BI Reporting, and easy phone skill changes. > > **Cons**: We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of CXone after being idle well before our timeout threshold. > > Good. The web-based experience gives us the flexibility to switch browsers if we experience issues. ----- ### "Needs more improvement" — 4.0/5 > **Laila** | *15 December 2024* | Banking | Recommendation rating: 7.0/10 > > **Pros**: easy to use, user friendly interface. wish it had more options in terms of ringer tones and color features. > > **Cons**: laggy. sometimes i could hear the other person pick up the call and it would disconnect thinking it was a voicemail. > > fix the overall bugs. i find it to be a good software tool but it should be able to differentiate whether it is a voicemail or an actual person picking up the phone and not disconnect right away. ----- ### "Great Product" — 4.0/5 > **Tim** | *25 November 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy management, set up, functionality and use > > **Cons**: RIng Central Support team was inept, some of the reporting is clunky ----- ### "Efficient and easy to use system" — 5.0/5 > **Carli** | *14 April 2026* | Consumer Goods | Recommendation rating: 4.0/10 > > **Pros**: What I like most about CXone Mpower is it never lags and is always efficient to use. I always like the ability of going back and listening to any call if need be. > > **Cons**: What I like least about CXone Mpower is that when I receive an email I have to respond and disposition the email asap before I can get any new inbound calls. It will hold the calls in the queue which upsets customers. > > My overall experience with CXone Mpower is very positive. We use it along with Salesforce and they go great hand in hand. It was a little bit of a learning curve but now that it's fully implemented we have no issues. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.com.au/software/134775/incontact-call-center-software?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/134775/incontact-call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data