PhoneBurner Reviews

PhoneBurner An Amazing Product For Business

Comments: The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.

Pros:

PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

Cons:

We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

Need to make more calls? YOU NEED THIS!!

Comments: I LOVE Phone Burner! I used to work in a call center so I was familiar with a dialer but this one is fantastic! I started using it because of it's integration with Salesforce and have never looked back! I love that I can make calls and drop a pre recorded voicemail and it has nearly doubled my productivity!

Pros:

I love that it cuts down on my time on the phone by dialing numbers automatically and by dropping voicemails before the voicemail even picks up!

Cons:

I wish there was a better integration between Salesforce and Phone Burner where I could make updates to my CRM while I'm in Phone Burner but I just open another window with Salesforce in it on my computer and that solves that problem.

How PhoneBurner Makes My Life Easier

Comments: I overall enjoy using it.

Pros:

The autodialing/voicemail/email feature - it saves me hours of work a day.

Cons:

It can be glitchy and crash sometimes - such as system crashes.

Great Productivity Tool!!

Comments: Very good.

Pros:

Power Dialer - Calling prospects seldom results in actually talking to a person. Consequently, I'm leaving voice mails which is very time-consuming. PhoneBurner allows me to use voice mail as another channel to get our message to people that would benefit from our solutions within key targets. I can touch 60-80 prospects an hour by leaving a prerecorded message, dropping an email, documenting the call in my CRM, and dialing the next contact with one button. It allows me to set up several buttons for the various situations I encounter.

Cons:

Some fields don't populate in the integration to HubSpot.

Excellent Dialer Service

Comments: The benefits of the software are endless especially with the ability to integrate with other sales software.

Pros:

The best part about PhoneBurner is the speed at which you can go through new lead lists. It takes no time to sort through a cold list and find prospects. The system allows for notes to be entered on each as you go and send automated emails or leave voicemails.

Cons:

The only feature I wish they had is the ability to insert a call order across multiple pages of leads. So, that I could put them in order of my appointments for the day.

I used PhoneBurner to run a paid phone bank program for a State Assembly race in Los Angeles.

Pros:

The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid. Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it. Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear.

Cons:

PhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made.

Best Software Rollout!

Comments: We needed a software to quickly be able to dial through our existing database of clients. We were able to get this up and running in less than a week. Customer service has been fantastic. This company will actually reach out once you are set up just to spend some time screen sharing with you to make sure you are taking advantage of all the software has to offer. We didn't ask them to do this, the came to us.

Pros:

The software was easy to set up, and the end users found it very easy to use. We had the least amount of trouble with training on this software that we have had with any software.

Cons:

The only thing that could improve this are a few more ways to lock down what the end user can do. This would make it easier to make sure everyone's account looks and feels the same. Our telemarketing department wishes it would dial more than one line at a time.

Dramatically improves my outbound calling.

Comments: Force multiplier! Calling and record keeping is very much faster.

Pros:

PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.

Cons:

It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.

I use the system to make sales calls and REPURPOSE the system to keep track of my sales reps too.

Comments: Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep.

Pros:

Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.

Cons:

1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)

Best productivity tool on the market

Comments: Before using PhoneBurner, cold calling was an immense pain in the neck. Smiling and dialing was more like frowning and dialing. Not only was it tedious, it was exhausting leaving voicemail after voicemail. Not to mention, I grew so sick of hearing my own voice. PhoneBurner not only made cold calling and follow up easier, it actually made it fun. I tripled the amount of calls, voicemails and emails that I was sending. The only time I had to speak was when someone actually answered the phone. There are other solutions out there, but none give you the ease, functionality and affordability that PhoneBurner will give you. You can even integrate with SalesForce.com!! Keep up the good work, PhoneBurner!

Pros:

Ease of use, functionality, integration, customer support

My Experience Using Phoneburner For Sales

Comments: Since I use it daily, it's performance has had a profound impact on my sales. Other people on my team who use it, can attest to its ability to making contact with their customers. I have over 4,000 clients, so this system enables me stay connected quite well, all the time.

Pros:

First of all I'm in the rare coin business and our company has new offers every week. The ease of use of this product is excellent, so I like that I can record a 60 second spot about the opportunity and then be able to leave a message for the customer. In addition I can also send an email on the opportunity for maximum exposure & contact delivery. I'd say only 10-20% of the 100 calls I set-up in Phone burner actually answer the call. This program is very effective and I get callbacks and online business daily.

Cons:

I have none. Whoever created this system, knew what every sales person needs.

Power Dialing and Contact Management with SUPERB customer support.

Comments: PhoneBurner is a dramatic improvement over our previous system and the streamlined workflow were a very pleasant surprise, but the biggest surprise has been the cheerful and competent support staff. I would recommend this product to anyone in my position.

Pros:

The power dialer streamlined our workflow and increased productivity dramatically. Setting it up was very easy with the help from the PhoneBurner support team. As my needs evolved and I became more and more familiar with the software, I became more and more interested in tweaking it to suit my desired workflow and results. The support team not only helped me ably, they were always cheerful and pleasant to deal with.

Cons:

It's not as feature-rich as the giant CRMs but that is easily offset by the dramatic difference in price.

Game. Changer.

Comments: Biggest benefit is the time saved. It will change how you structure your an entire day.

Pros:

PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done. Favorite features: * Interface is incredibly user friendly * Caller ID can be set to your number (or a local number) and all return calls will go to your personal line regardless * Pre-recorded voicemails so you can tailor them to the type of calls you're making. * Call session recordings (optional, but I really like being able to refer back to calls I made for training or missed info) * Dial Sessions can be easily picked back up if you didn't get through one. * Their support/customer service team has always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere. * Super easy to upload contacts. They've done a lot to eliminate as much manual work as possible. If you can export your contacts into an excel sheet you're looking at a 2 minute, organized upload. And if not, their support team is so helpful. * Pays for itself with the time you're able to save Can't recommend it enough.

Cons:

I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though.

Worked ok

Comments: There are enough alternatives that when I need a dialer I'll go to one that actually cares about the customer.

Pros:

There is a definite learning curve but it does what it's supposed to do.

Cons:

I asked for a credit since I hadn't used the product but had been paying for it for the last 5 months and was told that isn't something they do. I wasn't planning on stopping the service but I did because of their poor business ethic.

PhoneBurner Great Help in Lead Management and Generating Sales Opportunities

Comments: It has been great using PhoneBurner as it has helped at going through thousands of potential customers really effectively and efficiently, and filter based on a host of variables. Sometimes there is a needle in a haystack, and it helps us find it.

Pros:

Easy management of contacts and leads based on a broad range of variables, and efficiently keep in contact with them and filter down to the real sales opportunities.

Cons:

I really can't think of any obvious negative things. If I want to be picky, it will sometimes glitch when preparing to begin a dial session - call the number in the system, and then the screen does not go to the first lead's name - stays blank. Just stop and restart the session, and no problem. Loss of 30 seconds is all.

PhoneBurner is extremely easy to use and produces results quicker than any other.

Pros:

PhoneBurner works so well that we saw increases in productivity in just one day. We experience fewer hang-ups, quicker connections, and an extremely reliable dialer that we love using.

Cons:

There are very few cons to using PhoneBurner because it works so well for our agents and dialing purposes. Some reports may take some time to export but this is such a minor inconvenience that we rarely even notice.

PhoneBurner's Power Dialer truly provides a 4x faster dialing option for sales teams

Pros:

I love the easy to use cloud based system that allows my team to power dial for 1 hour and produce the same amount of work that the other guys are doing in 4 hours. Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click. They don't even have to listen to their message before moving on to the next call.

Cons:

While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.

PhoneBurner Actually Makes Cold Calling Fun

Comments: It really did make Cold Calling Fun!

Pros:

I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder. Also, I found that the calendar makes the lists of names that are ready to be called each day as a reminder.

Cons:

I guess the only thing that bothered me is that when someone hung up on your when they were not interested you couldn't really tell. So I noticed that whomever I was talking to suddenly became silent and must of hung up without knowig that they did.

Best power dialer out there!

Comments: I have been using PhoneBurner within my company for quite some time now and can easily say it is the most efficient software out there. Using PhoneBurner has allowed us to increase our outbound productivity by a large margin and I highly recommend it to all businesses shopping around for power dialer software.

Pros:

Some of my favorite features of PhoneBurner include scripts, automatic voicemails and emails because of how much they increase our contact ratios and allow us to reach such high volume when dialing prospects.

Cons:

We are now 12 months in to this software and I haven't had any complaints yet. The set up was easy and our inside sales team absolutely loves it!

Worldclass!

Comments: I've personally used the PhoneBurner system for my own insurance practice for years before devoting my work to serving other users in the insurance industry. The software is not simply another tech product but, cost effective without sacrificing the quality of the product.

Pros:

The PhoneBurner software is linear and user friendly and created with the user in mind!

Cons:

There is nothing I like least, the product is worldclass, with worldclass people running the business!

Fast easy to use

Pros:

This product is fast and easy to use and affordable

Cons:

Issue with taking people off of lists if I need to update data

Worth Every Penny

Comments: I use this on a daily basis. it has increased my ability to reach out to customers that I otherwise would miss if I were to hand dial. the voicemail feature wherein it can leave a message while I move on to the next call is invaluable.
It is definitely a time saver.

Pros:

it is user friendly and was easy to learn

Cons:

there is nothing I can really say that I do not like about the software

Great phone tool for your sales team

Comments: Great experience helping grow our company faster than we imagine

Pros:

I like the fact that you can integrate scripts and voicemails together to make pinpoint campaigns

Cons:

I really have no complaints. The product is on par

PhoneBurner is a great Product

Pros:

The ease of leaving voice mails and emails to potential clients and customizing what I send out. I am able to contact clients fluently without stopping.

Cons:

At this point I really haven't found anything that I like least about this software. I do not use all the features it others only what I need most.

Phone Burner , Amazing ease of operation for a tech dummy like me.

Pros:

I am new at being on a computer on a day to day. Meaning, i am 52 years old and grew up in that in between era right before computer class was a requirement, so my knowledge and experience is minimal.

Cons:

I noticed when i put stuff in my notes it did not stay in notes.