MemberClicks Reviews

Exceptional customer service makes this product TOP RATED!

Comments: MemberClicks has enabled us to provide a more useful website. Our engagement has increased and members are able to easily find pages they are looking for. The event management is very user-friendly. I give them an A+ in customer service and continued improvements!

Pros:

As a small organization its important to have access to customer support. Memberclicks excels here. The product is very user-friendly and customizable to my needs. They continue to improve the product and we are very happy to partner with them. The reports you can run provide real-time information and help us provide quality service to our members.

Cons:

Getting use to the layout of the pages requires extra effort when placing items on the page. Learning to use tables helps the best but still requires attention to detail. Sometimes I spend extra time lining the pages up to keep the professional appearance.

LACPA's Review of MemberClicks

Comments: It's been very nice working with MC and they have always been there for us. However, we do see a longer time in replying back to our questions lately. Also, we need to ask to have our website resynced. Why doesn't this happen automatically?

Pros:

As a non-technical person, it was pretty easy to learn. We are very thankful for your Help Team. Although, we do see a longer time in replying back to our questions lately. Also, we need to ask to have our website resynced more often. Why doesn't this happen automatically?

Cons:

We are unable to have fields where we want them. You have some main fields we use, but not all, so we created custom fields, but they are not where we'd like them to be. Example: Degree - It should be where the name information is listed.

Poor Support, Functionality, and Treatment

Pros:

Wonderful product for small company upon purchase - and for several years worked great! Wonderful support and features were commiserate with fees.

Cons:

Beginning in 2020, the service/support began to wane. When requesting support, the delays were codified in the messages -- "We'll get back to you as soon as we're able to." This went on for more than a year. We had to set calendar invites for 7 days out just to remember to resend the help emails. Fees went up by 5% for two years in a row, then more than 20% in 2023. This was not allowed by our agreement (which had capped increases to 5%), but the parent company (Personify) changed the terms & conditions to allow themselves to break their own contract. No additional features or functions were provided; we were so excited to engage with the client success team, only for our representative (and apparently the whole team) to be laid off. We discontinued our service last month, but because we were within the 60-day window, they charged us for the entire year. Turns out that they had changed that term as well in March 2023. When we asked to speak with someone, they said "We don't provide phone support." Mind you, their leading phase in their customer mission is... "We talk with you." When a company with which you've had a long-term relationship punishes a loyal, paying customer like this, one is left only to be committed to ensure that no other leader is left to feel like we do. Please, caution is advised.

Great product

Comments: Overall good experience. Set up was fairly streamlined. Some glitches here and there - some of which have yet to be resolved (i.e. directory map location issues and mailchimp integration issues); customer service is overall pretty good - my only beef is when items are not being resolved I get no response or follow ups to let me know what's going on - it's like they fall off the face of the Earth (i.e directory map location and mailchimp issues). However, the service folks are always very nice and helpful 95% of the time. When compared to other member management software platforms - this one has most of the features we wanted for the price we could afford.

Pros:

Overall this product has MOST of the features we were looking for in a member management / website integration system. We needed software that managed our membership database and integrated with our website and would allow for easy registration for events on our site.

Cons:

I wish the online version included all of the features and functionality of the desktop software. Alternatively, I wish the desktop software was mac compatible. I also wish there was some additional customization options on the registration forms for events so that you can customize the look of the registration forms to break up areas between registration fees vs. sponsorships vs. other registration items so things were more intuitive. I also wish there was a way to offer downloadable or "e-tickets". Another "wish list" item is the ability to create your own custom forms outside the membership form or event registration forms - such as a form where users can donate to a charitable cause where users can input whatever value they want. There are several other "wish list" items I'd like to see that are available in other software platforms.

Great data base for membership organizations

Comments: Overall I have been very happy with them and the many improvements over the past few years have been great.

Pros:

We have used this data base for 10 years. It's easy to move employees when they change businesses so you don't end up with duplicates. You have lots of information about your members at the tip of your fingers. It's relatively easy to set up events, billing and more. Invoicing is easy once you get everything set up. Reconciling events is also a breeze. There are a ton of reports plus you can make your own queries. If you have a quick question the Chat is an easy way to get help. We only use a fraction of the options available so there is much that this system can do.

Cons:

Some of the areas that we don't like is that some of the reports are skewed due to how it pulls the data and we are not able to customize them to get what we need. The communication module doesn't always work well with Constant Contact. The event module works best if you can get your members to use their member login which isn't an easy transition for old time members. The new browser version still has a lot of tweaks that need fixed to work accurately.

Quick start up, great value for the money

Comments: Overall MemberClicks is very user friendly and the support staff is able to help with anything you can't figure out on your own. There also also options to be able to use their system to offer a fairly high level of customization for the cost of the system.

Pros:

MemberClicks has many customizable features to fit a broad range of association needs. They also are constantly evolving and adding more useful tools. They solicit customer feedback in determining what new features to implement.

Cons:

It could be easier to navigate between certain areas of the admin site. For example once you find a certain form and hit the back button you go all the way back to the full list of forms instead of the subset of forms you searched for. Also we are having issues with the password reset feature.

MemberClicks Rocks!

Comments: The overall experience with MemberClicks and the Clickers has been great. The team really "owns" their product and they will chase any glitch or question to a final answer, rather than trying to point it back to user error as some other member association software staff will do.

Pros:

MemberClicks has great integration across the various pieces of the software from groups to events to member management, everything works together. They are constantly improving and providing easier processing and better reporting.

Cons:

There is still some disconnect between the member management and event registration (i.e., if a member type changes after registration, it is never reflected in the registration form) which creates quite a bit of repetitive tracking if that is important.

Why I chose MemberClicks

Comments: Getting several stand alone products all inclucded with MemberClicks saves time and funds. The customer services is the most outstanding we have ever experienced.

Pros:

Outstanding Customer Service. Response to suggestions . Users experience and ease of set up. Detailed directions. Contact center, collection of funds, upload options for media, all included with data base. End-user experience. Reports for easy viewing.

Cons:

Calendar-lack of diversity to have live programs dates and on-demand event with continuous dates which overloads the calendar. Forms can be challenging with expanded programs. Lack of end user to upload files to their profile.

I love this product!

Comments: Nothing but positive here. Ease of use has to be my number one priority. It takes a little time (like any other product) to learn. When I have an issue, I may not get an immediate response but someone will always get back to me fairly quickly.

Pros:

I did a lot of research before recommending MemberClicks to my board. Spoke with groups similiar to us before making that decision that had gone with other products that they wished they had not. I still reccomend MemberClicks to many groups I deal with that currently have nothing in place.

Cons:

I use many programs in my daily routine. I struggle to find the time I need to learn more about the product. I really have found nothing that I dislike about the product. It does what we need it to do and I am sure so much more that we are not using currently.

Good AMS for small staff teams

Pros:

MemberClicks is a system that is easy to use and has a lot of features. It is particularly useful for associations with small staff teams where there isn't a dedicated database person available. Instead, multiple staff members can use the system. The integrated database, invoicing, forms, email marketing, website, and communications features mean that you won't have to learn how to use multiple systems or pay for them separately.

Cons:

MemberClicks' all-in-one system lacks some of the specialized features of dedicated community and email marketing systems.

Leveraging MemberClicks in Membership Development and Management

Comments: We have looked at other options in this space and MemberClicks continues to be the best membership management solution for the money.

Pros:

MemberClicks has served as a reliable and stable solution in our Membership Development and Management efforts at MBGH.

Cons:

MemberClicks is not always intuitive and user friendly.

Member Clicks was a great company before it was purchased by Personify

Comments: Our overall experience with MemberClicks, now that it owned by Personify, was horrible. It's so unfortunate, because MemberClicks was once a great company to work with. In the future I will avoid any and all software products owned by Personify because of their heavy handed, high penalty policies that seem very scammy.

Pros:

It was once an effective company that had good relationships with its customers.

Cons:

Personify, which owns MemberClicks, has heavy handed, high penalty contract and billing policies which seem very scammy. The folks in charge of their billing department do not have phone capability. I tried for three days to get someone, ANYONE, to help me talk to an actual person. I received an email today (5/29/24) stating that my contract has already renewed, even though it is set to renew 6/1/24. Is it even legal to renew a companies contract early?

MemberClicks is Great but Customer Service is Lacking

Comments: I've used MemberClicks for 10 years and until recently have been quite happy. In the last few years the price has dramatically increased and the service level has decreased. Questions are no longer answered in a timely manner. It sometimes takes weeks or months to get a response. NOT GOOD if you have a technical or billing issue! Buyer beware!

Pros:

MemberClicks offers great solutions and is easily customizable.

Cons:

The social aspects of the program (i.e. discussion boards) could be improved.

MemberClicks has a responsive help team & design/IT team consistently working to enhance features.

Comments: We use MemberClicks as our database and website for the three programs operated by our organization. The platform provides us the convenience of accessing one location (per program) for a database and website. Through the database, we're able to house all of our members, prospects, and more. We're able to build forms and process payments. We're able to click a few buttons and access monthly reports. We're able to offer member-only website pages, forums, and social networking pages. There's so many benefits to this service - I can't list them all. One of the benefits that I find valuable (and one of the reasons we changed from our previous provider), is we have FULL immediate control of what is published/unpublished from our site. We don't have to as someone else (the host) to make a change and then ... wait ... We can do what we want when we want to do it with our site and our database. If we need help (or if we mess something up), the MemberClicks team is immediately available to assist. Another benefit I find valuable is the automated functions. Many of the automated features included save manual "manpower" hours (i.e. automated receipts and/or invoices and follow/ups). I also like the reporting and the contact center where I'm able to easily view (email) stats. Anyhow, there are lots of benefits to this software and I highly recommend it to member associations.

Pros:

I definitely like the ease of use. The interface makes it easy to find what I'm looking for - and if there's something I can't find, MemberClicks has an entire library full of FAQs and tutorials (including images and videos) that I can quickly access with a couple strokes of the keyboard. There's not much I can't find. If I do need further assistance, I can easily send an email. If I need help faster (even though the email option is pretty darn quick), the help team is available by phone - and they are able to assist WHEN I call. It's annoying when I need help and I can't get answers I need right away - I love that the MemberClicks team is available when I need them and they are patient with me since I ask a ton of questions. Another thing I love is the constant work going on to enhance the features. MemberClicks makes it easy to submit ideas and feedback (and they encourage it). If you find that something would make your life easier for your membership organization, just click a button and let them know. They review feedback and work to make things more convenient and functional for their customers. I can't leave a review without commenting on my excitement for having a website and database in one. It's so nice having a functional database (that operates our membership and financials) that also allows us to control access to member-only pages of the website and forum. It also allows us to use the database to feed our directories. (AND It's so easy to use and update.)

Cons:

There are still some work-arounds we have to do. The software isn't perfect for our organization - but to be perfectly honest and fair, there isn't one out there that is. We are a membership organization with a unique structure. I'm amazed at how the MemberClicks team was able to take our unique organizational structure and work with us to provide a functional database. In addition - like I mentioned above - I'm submitting ideas and feedback to the team and I've already seen things come to fruition in the platform. I know they will continue to work with the system to make things better. I have read a couple comments about others needing to do "work-arounds". Unless your organization/business has the money to build/customize a database specific to your structure, you'll have to do a work-around no matter where you go. The fact that MemberClicks CAN provide solutions through work-arounds says something about the innovation behind the platform.

WebLink Review

Pros:

I believe WebLink excels in the pre-event functionality. It does a really great job organizing registrations, invoice information, as well as offering a tremendous amount of features such as customizable registration fields, promo codes and some of the new attendee and registrations advanced search options are very handy. Additionally, the ability to upload custom reports has been a great tool for our organization. It has allowed us to cater WebLink designed reports to meet some of our more specific needs. Lastly, we've really enjoyed the speed of customer support in the last 6 mo or so. We've taken advantage of the chat functionality on the web and have received timely support time and time again.

Cons:

When using the desktop client, I sometimes find some of the processes a bit slow and heavy on the 'pop up' window type notifications that require you to save or accept something. Along with this, I think some of the processes should be automated, such as checking the 'Main Profile' box automatically when creating a new profile in an organization. This often creates extra work and take unnecessary time. Lastly, the web email system needs a bit of fine-tuning and added features, namely in the recurring system. We've had a few issues with recurring messages being queued to send after editing and not being able to set certain messages as inactive/active in the case that we wanted to suspend sending the recurring message for a week/month etc.

Good all around system

Comments: The Atlas support staff has always been exceptional. Easy to work with and easy to contact when needed. The online training tools, plus the user group webinars have been very helpful, especially as we have added some new staff.

Pros:

As a membership organization that runs a wide variety of events we utilize many aspects of the Atlas system. The seamless integration between the membership data and our website is crucial for us, as is the online calendar and event registration systems. We also very much appreciate the move to a browser version of Atlas.

Cons:

No real complaints. I wish the banner ad system was a bit easier to use for our website. It works for us, but is a bit klunky.

Top Notch Customer Support, Design Features and overall usability!

Comments: MemberClicks allows our organization to manage our member base easily and streamline the event management side of things at the same time. The financial side of creating invoices, reports, making payments and billing our members flows smoothly. We also have the ability to track affiliations and member benefits with MemberClicks. We also have our Website designed by MemberClicks, which transitions well with our members logging in to sign up for events, change their profile and keep up with their invoice payments in a usable and clean interface.

Pros:

The ability to access all the information in our system on a member of our organization, and share their referrals and participation with them at a click of the button. MemberClicks understands the needs of a chamber of commerce to keep our members engaged and provide feedback in a streamlined approach. The software stays ahead of industry standard practices with innovative and timely updates!

Cons:

Some updates change key components that our office has become used to depending on. But with any change, the customer support provides a timely response and turn around to keep us going in the direction we need to go. The MemberClicks software does require a lot of internet, but once we increased our speed of internet, things flow much smoother and in a timely way.

Great company who actually listens and wants to improve their product for the user.

Comments: I feel like MemberClicks really listens to their members suggestions. Personally, I have made probably close to 50+ suggestions over the years that have been implemented into the MC platform. In a way, I feel like you are building a management system just for us!

Pros:

MemberClicks helps us run our NFP efficiently and effectively. We are a staff of 2 with over 1000 members. Without the automatic features that MC has built in there is no way we could be as effective as we are with the staff that we have. I love the search features and the ability to drill down to a specific group of individuals and then communicate with them in a merged email that is completely personalized to them!

Cons:

I think some improvements still need to be made to the invoicing system limitations. My biggest complaints about the MC software is that if a member renewal invoice is voided without their member type changing and they want to re-join, they have to have admin help them with that because they are no longer in their renewal period. To me this is a huge flaw in the system and I would love to see it fixed. My only other complaint would be that open invoices cannot be edited. If I hit an incorrect button I have to send a message and have MC tier 2 fix my error...this is easy enough, but it would be nice to just be able to fix it myself.

Very Happy Customer! (WebLink Review)

Pros:

Ease of use-- my company has used several software programs prior to WebLink to manage our database and events, and they were very counterintuitive. WebLink has been the complete opposite and even our most non-tech savvy employees have been able to learn how to utilize the program. There is also a FANTASTIC customer support team for when we do have issues with the software who are able to address our problems very quickly.

Cons:

One of our biggest issues with WebLink is day-of event capabilities. The events module has worked well for us for the set up of the event, registration, and payments-- we just haven't found the events module to work well for day-of activities, such as quick check-in and adding walk up registrations. We use a 3rd party software/mobile app specifically for event check-in that we use data from WebLink to populate. It's very unfortunate because we have to manually mark attendance back into WebLink to keep our records accurate in the database.

MemberClicks: Makes a Staff of 1 feel like a Staff of 10

Comments: We've been using MemberClicks ever since the failed migration of Affiniscape to YourMembership. The customer support issues we faced during that migration encouraged us to seek another AMS provider. We reviewed 10 different providers, and when we interviewed MemberClicks, it was clear that we had found a good fit. Just about all of the AMS systems will do the same things - but MemberClicks has a customer support team that is truly unmatched. For us, it's more important to have good customer service than anything else. With just 1 paid staffer, we're not able to consult with tech specialists to get the job done. We rely heavily on the expertise and kindness of the support team. I would recommend that anyone looking to purchase or change their AMS should strongly consider service to be as important as functionality. In terms of functionality, MemberClicks in first class. It's easy to use, easy to learn, and looks beautiful. Our members love it and so do we. They help you get started, too. You aren't going to be building things from scratch. They help you set up your primary pages as part of your build out. This is really a pop-up AMS, and we'll never look back.

Pros:

Logical and simple WYSIWYG editor Great customer support Important widgets - adds functionality and a "slick" appearance Easy database upload and edit features Nice sorting tools for the database Simple invoicing system Committee Management Features Blog and social stream features Great API interface with other programs - you're not locked into one system, but rather can expand your functionality across many programs

Cons:

No endemic LMS No non-exported/imported batch updates for some fields Hard for a "parent" profile to add a "child" profile

WebLink/MemberClicks

Comments: I've been working with various business software programs for the past 30 years and learned that if I can get a 70-80% solution out of a program, I'm doing pretty well. WebLink certainly delivers that. The support website is easy to use and the support staff are terrific. Usually I can get what I need with a quick online chat, and if not, the issue is resolved with in hours or a couple of days at most.

Pros:

We've been using WebLink for about 6 years, and, since it was originally designed with chambers of commerce in mind, it provides a comprehensive set of tools for managing our membership and events. More features and improvements have come with the merger with MemberClicks, both in functionality and technical support. Technical support response time has increased significantly. I'm a techie so I like the fact that I can get deep into the program and it hasn't been dumbed down with a pretty but limited user interface.

Cons:

That being said, there are situations where it isn't very user friendly, such as the mass communication tool. One shouldn't have to know HTML to send an email. And the new web-based event module is cumbersome, slow and lacking some important features (such as a grid listing all events that is sortable on any field) that were in the old version. Since our calendar contains not only chamber events but also hundreds of community events, it can be a challenge to find a specific event. In the old interface, there is a lot going on on most screens, so it can be confusing for new users to navigate to just the things they need and ignore the rest.

Great Software

Comments: The professional help they has been given to me has been great. We have made our website so much better for our members.

Pros:

The thing I like most about software is making the membership renewal process easy for our members. I was entering the renewal notice manually and had many hours devoted to this task. Now the software does this for me. It's taken a large burden off me when dues come time to renew.

Cons:

I guess the different type of membership and keeping them seperated when you were trying to send out emails to different groups.

Memberclicks Review

Comments: It has been good, I know everyone is short staffed, but the lack of customer service and delayed wait times puts a lot of stress on a one person run organization

Pros:

The one stop shopping for everything in one place is great. Website, email, and membership management.

Cons:

I feel like updates are not always communicated, a new features can be difficult to use without a heads up on how to use them.

We've had issues

Comments: I think there's a lot of potential, but it's also buggy and the executive Director, bookkeeper and I are convinced we were never set up correctly.

Pros:

I doo like how feature rich it is and set up for the most part is user friendly.

Cons:

There are features missing, mostly in communication. emailing from the system is not working to its full potential in term in terms of ccing more than one contact on a profile and no ease of searching sent emails or resending. Reading communication records from the profile is messy when copyme is used.

MemberClicks has an awesome product. It meets our needs and is improving constantly.

Pros:

The main pro is the staff. They are ready to assist in setting up and finding solutions for us. Plus this software allows us to connect companies and people in infinite ways. It allows us to put different descriptors on each company/person to assist in managing members. The program has a great search feature that allows us to pick just the right criteria for the group of members we are wanting to reach. Then we can mail, email or fax to these members, all right through the program. Plus we can export the information to Excel if ever we would like. Another great feature is the website directory. We are able to designate which members appear in an online directory and we can add categories to the membership so the directory can be searched for just a certain category of member. MemberClicks keeps coming out with improvements that make managing our data better.

Cons:

The main con to this software was figuring out the best way to set up our members to get the most from the software. It took some trial and error, but we are really pleased with how willing the staff is to help us come up with solutions to our issues. We aren't able to do things the same way we always have, but with help from MemberClicks' staff, we have found ways that work for us and a lot of things are better. We just had to brainstorm with their staff.