InvGate Service Desk Reviews

"satisface to use a easy software"

Pros: it is a very easy software to use and configure, adapt to our business needs.
provides stability in the ejecution process,
the time customer support its satisfactory
its is softwate that is kept in constant updates

Cons: the relationship Price vs Product it's not agreement.
the report module its very complicate to use and configure,
dara extraction is complicated

"Best Service Desk solution around"

Pros: We have been using it for over a year now, with no issues at all. Everything we
wanted from the software, it delivered.
Very easy to use, very powerful to fit your needs, and very good customer support.

Cons: No issues so far. Great assistance from Customer support, very reliable. Sometimes times worked on issues do not update correctly.

"Great option for collaborative, ITIL-focused ITSM"

Comments: Excellent

Pros: Love how easily it let me implement ITIL process and get my team to work together.

Cons: More thought needs to be put into external-customer systems

"It's very user-friendly"

Pros: we're using Service Desk in a government environment. Our users are really happy regarding how easy is this portal to use. .

Cons: Sometimes when a user sends an email to the helpdesk, it's not generating a ticket automatically. I was troubleshooting with customer service but we could solve it.

"Usefull application"

Pros: The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good. It is worth investing in an application of these characteristics

Cons: It would be very useful if it could identify and avoid duplicating similar claims.

"Usability at its best"

Comments: We reduce telephone calls, improving the speed of response, through the use of the knowledge base.

Pros: The best thing that Service Desk has is its dashboard and knowledge base.

Cons: As a point to improve, I would incorporate project management for those requirements that require more time and resources.

"Simple but not least robust"

Pros: What I like most about this software is its simplicity. However, it's robust at the same time.

Cons: It's still difficult to find some older request made by different users and collaborators.

"Disruptive and Amazing Software !!"

Pros: Invgate is doing things in a total different way as the tradicionals Service Desk Tools, from his Starting Page to the last of his employees the company is really fresh !!

Cons: They have to grow faster, it´s a matter of time.
I really don´t have a thing of the solution that I like least, since we chose Invgate, we are really satisfied with the tool.

"Very easily used"

Pros: What I really like about it the most is that they make it simple to customize forms, workflows, etcs.

Cons: There is no online phone support. You have to use the online support help desk in which I am not crazy about doing things like that online. I would rather speak with a person but it is still pretty simple.

"Invgate Review. Great product!"

Pros: I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Love this!

Cons: I think the ticketing system is not really flexible, I mean does not have a so much options when doing things in ticketing.

"The best and easy way to manage all your IT support requirements"

Pros: Their ease of use, their customer support.
The feature set is the best, they have all the functionalities needed and more.

"Easy to implement and use this solution, great support team."

Pros: I was responsible for scoping. purchasing and implementing this solution. Was a great experience all the way through from Sales to implementation to support. I would highly recommend InvGate.

Cons: This company is still fairly new in the marketplace but team is highly accommodating to new feature requests.

"Great Software for Technology Industry"

Pros: The software is designed for tech team to collaborate information so various groups can understand progress and team members contribution before final resolution. It works well for small company to maintain internal communication without all the emails and organized via project base ticket created.

Cons: It takes some time to learn the system with a lot of communication between tech support and our own learning how to implement to customize our operation.

"Powerful tool to work in a real collaborative way"

Pros: The best thing that product does is the easy way that you can implement (you really can) very complex ITIL base process

Cons: It not manage CMDB concepts. I mean, you cannot have configuration items, relations and useful information about them.

"Amazed that this good a service desk product exists for this price"

Comments: VALUE. This product does everything we wanted for an amazingly low cost.

Pros: Value for the money. This is a "Top Five" Service Desk platform for less than a quarter of the next best / cheapest option.

Cons: There's a little learning curve on where some of the settings are, but I wouldn't actually call that a "con" -- overall, it's easily the most intuitive service desk system I've set up (fifth one so far in my career.)

"Very useful to optimize working hours."

Comments: Optimize work hours, organize tasks, and centralization in one place.

Pros: Reduce the number of calls to the office for technical assistance
Centralize all pending work, and performed in one place.
That the user has options of manuals to solve problems himself.

Cons: The time it takes to configure all the options of the forms.
The way in which the system shows the updates of the case open to the user.

"Simple and very easy to use."

Comments: This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities. It is possible to build a service catalog to meet "IT requirements" and "non-IT requirements" and automate workflows, tasks and reports.
It is aimed at mid range companies with excellent performance and price.
As a expert in ITSM area i recommend this product.

"A ticketing system that motivates and engages your users"

Pros: The usability and flexibility of the product as well as the great customer support was decisive.

Cons: Not available as an app on Microsoft 365
Not available as a mobile app

"I use the Service Desk as a smart bid control"

Pros: The developers of the product support small companies and provide a tariff with a fixed amount of payment, amounting to 10 USD per month, and this is not very suitable for us, because we employ about two dozen people. But for small companies this is undoubtedly a plus. In my work, I mostly use reports and analytics, which are very well designed visually and practical - they are simple, functional and easy to use.

Cons: The tariff with a fixed amount of payment is calculated for three people. If a team of 4-5 people, and this can be considered small, you need to pay about 100 USD per month, which is too expensive.

"Great Helpdesk Software"

Comments: Service Desk was always easy to configure, to use and grow. It made our help desk be more efficient, productive, and accountable

Pros: Easy of use for every user at the company. From experimented to newbies, is the perfect choice to let the helpdesk grow smoothly.

Cons: Invgate need to think about how to help customers on the kickoff stage.

"An incredible way to interact with users. Dealing with problems have never been so easy before."

Comments: An incredible way to interact with users. Dealing with problems have never been so easy before. Its simplicity for the users to get used to it.
It was a vital tool in order to organise our department.

Pros: Its simplicity for the users to get used to it.
It was a vital tool in order to organise our department.

Cons: It is a bit difficult to find some problems that we solved in the past and there was some problems with the assignment of tickets.

"Innovative functionality with social network format, totally intuitive."

Comments: We implemented Service Desk on 02/01/2019, after 6 months of definitions, and tests. We are currently managing with nominal and concurrent licenses.
The process included the evaluation of 5 suppliers. The satisfaction survey of our users is very good.

Pros: The support of the Invgate team and its partners during the project was excellent.
The hardware requirements are minimal, the performance in the testing has been fantastic, as has the migration process.
The support is constantly taking suggestions for improvements and working on them.

Cons: The reports could be improved, and some behaviors between tickets and workflows could be differentiated (in some cases you can not differentiate behaviors between both as the detail of the mail that is sent to the users).

"Invgate has provided our organization with excellent service and ticketing solutions."

Pros: It's friendly UI that end users feel comfortable navigating though. The Service Desk has been adapting well to our environment and we're getting many compliments from staff stating that its alot easier the Kace.

Cons: I dont really have a con. the Service Desk is very easy to use and administer. Our only issue is that we didnt purchase Invgate sooner.

"A reliable and powerful tool for the organization, has facilitated communication with users"

Pros: The dashboard allows a simplified view of the operation of the day
Knowledge base to help users
AD integration is easy to configure

Cons: It´s not easy configurate multiproperty or support groups, the granularity of the tool complicates a process that should be simple

"We change the way we work, organize the sector and communication with the client. It became more flu"

Comments: Organize the department and improve communication.

Pros: It speeds up the operation of the sector, optimizing response times between the user and the help desk.

Cons: It lacks a section for projects, internal department, where you can be assigned time and human resources and materials.