Greenhouse Reviews

Happy Greenhouse User

Comments: Overall pleased with Greenhouse and think it's a solid ATS.

Pros:

I chose to use Greenhouse because it was the tool that made the most sense and aligned closest with the recruiting process I built for Calendly. Their scorecards and stages are similar visual and stage how we approach recruiting perfectly. They have been incredibly innovative recently with their new features and upgrades and I continue to be impressed by the product roadmap.

Cons:

I think their reporting is not intuitive and feels clunky. I don't think they have a great visualization into pipeline for non recruiters. So if a hiring manager or executive wants to see how a specific role is progressing I don't think it's easy for them to do or see. There are also a lot of clicks to get somewhere or get back to something.

Highly Intuitive ATS with strong automation

Comments: Greenhouse has provided excellent improvement of our recruitment process such as candidates scheduling which in turn has reduced the time spent on administrative tasks. We have also had a high level of engagement across our Hiring Managers and Interviewers due to the intuitive nature of the software and excellent UX. We were able to roll out the system with very little training as the system is so easy to use.

Pros:

I most like the highly customisable workflows and templates that can be used as well as the level of automation that can be embedded has significantly reduced our manual administration and management of the recruit to keep the recruitment process on track. Friendly reminders keep you on track with your schedule and also drives productivity across the team .

Cons:

Initially it took me a while to get used to the "Self-Service" model of support (given I had not used the system before however the video instructions and tutorials have been very useful and easy to digest.

Comprehensive ATS

Pros:

Greenhouse was a comprehensive ATS that had everything we needed from job postings and job boards, tracking applicants through the hiring process, scheduling interviews, gathering feedback and sending offers. Greenhouse also had a lot of integrations with other tools (like BambooHR).

Cons:

Greenhouse is on the pricier side compared to other ATS's. Would only consider if there was high recruiting volume. At the time I used Greenhouse their HRIS integration (we used BambooHR) wasn't super helpful - it only transferred a few things like the candidate's name, but we still had to input a lot manually. Not sure if this has changed by now.

Always Laggy and horrible Customer Support

Comments: Bad - wouldn't recommend to any businesses, unless you're looking for a system that is slow and a CS team that is less than responsive.

Pros:

Not comparable to other ATS systems. Its laggy and GH has historically had horrible customer service where they respond 1 month later or don't respond at all. Not satisfied at all with using Greenhouse especially for the current price range.

Cons:

As an ATS tracking system the basic is for it to load pages quickly and with ease. Needing to wait 10+ minutes for a candidate profile to load is unacceptable - or the other case is you spend 10 minutes waiting for the page only to have troubles w GH servers on accessing the information. What needs to be done is for you to restart your browser - delete your cookies and hope GH has fixed it. Only to find they haven't and you've wasted half your day trying to access webpages on GH.

Greenhouse has helped us hyperscale

Comments: 9/10. I took off 1 point due to the navigation sometimes is not clear. Also sometimes the interview requests go awry

Pros:

The seemless process flow. We really like how we have been able to remove 'gut feel' from all of the interview processes

Cons:

Navigation can sometimes be an issue as it is not always clear

Best ATS there is for scale and functionality

Pros:

It definitely has the most features and flexibility for recruiters & candidate management + interview processes + templatizing + feedback submission.

Cons:

It's not as great for sourcers to track information, but the Gem integration helps out a lot. I wish there could be some customization in candidate surveys based on teams, HMs, etc

Greenhouse is great for managing applications!

Comments: Greenhouse is an essential part of the recruiting process. From keeping our pipelines healthy, dispositioning candidates in a timely fashion, and all other important functions, Greenhouse helps us grow!

Pros:

Greenhouse has a bit of a learning curve. This is NOT to say that it's difficult to use, but to say that it has many features that take time to educate the teams on. I like how you can extensively see user history and merge candidate profiles.

Cons:

The scheduling feature leaves some things to be desired. With other apps like GoodTime you get better interviewer data that allows you to identify trends that optimize the interview process.

One of the most robust and easy to use ATS systems available on the market

Comments: Impressive support from the Customer Success Managers at Greenhouse makes the transition to their ATS smooth sailing.

Pros:

The system's user-friendly nature simplifies applicant tracking, allowing for tailor-made adjustments to the ATS to suit your company's workflow. The customer service is attentive, always ready to tackle queries and offer swift resolutions. Plus, their reporting capabilities are top-notch!

Cons:

One hiccup is document compatibility; Word files and job descriptions sometimes don't translate well, nudging you to tweak the font sizes for consistency

Does what it says on the tin

Pros:

Easy to use and clear for hiring managers to use.

Cons:

The reporting side could be better - can find it quite bulky but i suppose the more data you add the more you get out of it.

Efficient ATS!

Comments: Overall experience is great!! I was able to use after 3 days of training. After that I managed it very well and I trained my team on it.

Pros:

I liked it from the beginning! Training was great! Easy to learn and understand the process! I really liked using ir everyday!

Cons:

I wish the system was with a modern style!

Overall satisfied, though A LOT of manual configuration required

Comments: Overall experience is positive so far - Apart from the time & effort taken to learn a new product the Talent Acquisition team is enjoying it so far, our Hiring Managers like it, and we've received no negative feedback from applicants. That said, though there are too many parts that need to be changed manually, including many parts of the job templates, salary data assigned to jobs/templates, application questions, application confirmation emails, etc.. There needs to be more focus on put on allowing bulk-edits. It's an arduous, time-consuming task to make updates (to something as simple as a line we might want to add or remove from a job description on benefits we offer) and that time can be spend on more value-creating tasks.

Pros:

The amount of integrations Greenhouse with other software is great; The UI is intuitive; Ease of use for hiring managers and interviewers who access the system.

Cons:

A tremendous amount of manual work is required during the implementation, and for ongoing updates to job templates. There was also a lack of live or customized training by Greenhouse during implementation - just videos and how-to's on their support page. So I would try my best to figure things out and spend a lot of time manually doing things; then a week or two later, we'd realize something was off or a setting needed to be redone and we'd have to manually re-do it -- Some more hands-on, customized, live help from the get-go and throughout implementation would have been helpful so that we didn't need to spend hours and hours on manual tasks.

Best management to guarantee talent search and recruitment is completed transparently

Comments: Greenhouse has enhanced our capabilities by accessing the best talents, as well as streamlining the interview and appointment procedures, and ensuring that all these processes are carried out with high transparency, ensuring to a large extent that the job is given to the right person.

Pros:

I love the fact that Greenhouse provides our organization, especially the human resources department, with many possibilities to publish job advertisements and also receive resumes from those interested and filter them to reach the main candidates for the job. Greenhouse ensures that all these processes are carried out in complete transparency, so that a comprehensive file is designed for each candidate that includes his basic information as well as the comments of the superiors on the interview as well as the evaluation procedures. Through Greenhouse, we have a database that includes an archive of the best applicants for the vacancies we announced with the evaluations of the company's officials so that we can use it at any time when needed to appoint a new member to one of the vacancies. I also like the possibilities of linking with Linked Job so that we can publish employment advertisements and also obtain lists of the most suitable candidates for the advertised job vacancy and send invitations to them to apply or conduct interviews directly.

Cons:

I love the fact that Greenhouse is easy to use and more flexible than other similar systems; all the procedures we implement to reach the best candidates are smooth, and the support teams at Greenhouse are always ready to answer any inquiries and provide the required support.

The cream of the crop of ATS

Comments: Rapidly growing needs to scale that Twilio experienced in 2021-2022 its recruitment efforts to meet increased hiring demands. We used Greenhouse ATS to automate job postings and implement bulk actions for efficient candidate management. With the system's scalability and robust reporting, Twilio was able to handle a higher volume of applicants, maintain hiring standards, and quickly identify areas for process optimization.

Pros:

Greenhouse ATS is a remarkable tool that stands out from others. One of its key strengths is its intuitive and user-friendly interface, making it effortless for recruiters and hiring teams to navigate and manage the hiring process efficiently. With its seamless integrations with various job boards and seamless collaboration features, Greenhouse ATS is truly a comprehensive solution that enhances productivity and helps organizations build exceptional teams.

Cons:

The complexity and learning curve associated with setting up and customizing the system. It can require time and technical expertise to fully leverage its capabilities, which may pose challenges for less tech-savvy users or smaller organizations with limited resources. Lack of built-in email templates, which can be time-consuming when communicating with candidates. The system's reporting and analytics capabilities are not as robust or customizable as one ideally preferred.

It's alright

Comments: Overall, it's been decent. Aside from the cons and the not-so-great reporting side, it's been ok. Getting in touch with customer service over chat is pretty quick (I've never had to wait very long), but speaking to someone in customer success hasn't been the greatest. In the past I've had to schedule 1-2 weeks in advance to speak with someone. Perhaps the team is just really small but that's a long time to wait.

Pros:

Once you learn how Greenhouse works, it's pretty easy to add candidates, run them through your process and schedule interviews. There's definitely a learning curve one has to overcome if they're a first time user (example: setting up new roles is a little backwards), but with enough repetitions, you'll get it.

Cons:

I've been using Greenhouse since 2017 and there are still a couple of things that, back then I was tole Greenhouse was working on, but is still an issue. 1. Recruiting is not notified when an interviewer from our company declines an interview. There is no way to see that unless you bring up the calendar and click on the event to see if someone has or has not responded to the calendar invite. 2. Some of our interview invitation emails land in spam. It's actually more of a problem now more than ever. 3. Every so often the calendar in Greenhouse blinks when we're scrolling through days of the week when we're scheduling interviews. When this happens, we have to exit out of the scheduling function and start over again.

Changed our Recruiting Process!

Comments: Overall a game-changer! Keeps all of the candidate information in one place.

Pros:

Great product! Very intuitive and user-friendly. The implementation team was excellent with helping us set up the product in a way that would be most useful to us. The ease of use is incredible- makes my job easier!

Cons:

Some issues with the Zoom integration when first rolled out and the customer service team dropped the ball on this one. Seems to be better now.

Greenhouse for the Win

Comments: Overall I love greenhouse, I switched from Jobvite and it was the best decision ever.

Pros:

I absolutely love that I can upload candidates from LinkedIn straight into my greenhouse candidate pool. It's never been so easy to source for candidates while making sure you pull all of their available information to use down the road.

Cons:

Sometimes when I'm uploading candidates from LinkedIn and have multiple offices that I in my network, I'm unable to always add them to the right office. Some offices wont populate when I need them to. So then after I've converted them from a prospect to a candidate I'm un able to undo that action and can sometimes end up with multiple profiles for the same candidate.

The most robust ATS out there

Comments: I'm a big fan of Greenhouse - it does it all. It's a recruiter's best friend!

Pros:

Greenhouse absolutely delivers when it comes to improving and measuring your recruitment process. You can build so much into Greenhouse, particularly as scale your recruitment function.

Cons:

Given the volume of what you can do with Greenhouse, it can be complicated and as a result, be underused. It will benefit you to have a super user who's mindful of making sure you're leveraging Greenhouse fully.Greenhouse is also expensive and has inconsistent pricing. It's a big investment.

Simple and intuitive ATS

Pros:

- Greenhouse is easy and intuitive to implement and to train new users - hiring managers, recruiters, sourcers, admin etc. - Ease of application for the candidates - Application form can be fine tuned to include custom questions tailored to the organisation - Greenhouse covers additional aspects of recruiting life-cycle as well with additional features like D&I, On-boarding - Open APIs to help integrate with other software - Greenhouse has integrations with widely used software in the market and if an integration is not available - it gives its API to implement that - Ease of implementation on Careers Page - Greenhouse is flexible in hosting the jobs on Careers page and gives multiple options there

Cons:

-Since candidates do not have a log in account, from a candidate's perspective there is no status check option available on the careers page - which is an easy solve and not a huge con - For organisations looking at advanced analytics, Greenhouse does not offer anything in-house but supports an additional service called Greenhouse Analytics in which entire data base can be loaded in-house - Customer support can be patchy at times

Greenhouse for recruiting

Comments: Our organisation switched to Greenhouse while looking to make easy managing candidates, that is, making sure we don't forget to close out all candidates who applied and interviewed with us. We've been able to easily do this through Greenhouse. I'd recommend it for any startup and large business alike with a solid recruiting team!

Pros:

- Easy to group candidates and send out one mass email in very few minutes. - Easy to see what positions a candidate has applied for in your organisation, why they were rejected and interview notes from other interviewers. - Links to website and acts as an independent job search site for your organization. - Can be used for not only recruiting but also for onboarding. - Ease of signing in with Google. - Easy to learn the basics and use it within a day.

Cons:

- To grant access to a hiring manager to a specific job you've created, one has to go to settings-users-add the user to the job. Would be nice if there was a shortcut to add users easily, this takes up alot of time if one has to add several people. - Reports aren't user centered and not easily customizable. Seeing detailed recruiting metrics from reports is almost impossible.

Greenhouse Fangirl

Comments: It's been great for us at our startup. Integrates nicely with other job boards, easy-to-manage pipeline, and robust job reports.

Pros:

Very user-friendly and Greenhouse is always looking to improve their product (ie self-scheduling, kickoff feature, etc)

Cons:

Integration with Google Calendar doesn't let you know when an interviewer rejected an invitation. Wish there were more placeholders (tokens) for email templates.

More of this is needed

Comments: Customer chat is actually pretty good compared to other companies I’ve worked with. I wish GH was more willing to have customer panels where they listen to what the needs of growing companies (from the previous question it is obvious that we have ideas). I regularly get the following answer from chat “that’s not something we can do, but I’ll give your use case to our product team”.

Pros:

The UI for recruiters and hiring managers is great; very easy to use

Cons:

There is a lot of functionality that your competitors have that would be greatly helpful. 1. Being able to pull in hierarchies so additional logic can be built into approvals 2. Being able to add a logic table to comp by job code selected. 3. Questions should have the ability to have default answers 4. Tracking full email history for candidates convos 5. Have more logic around when questions in approvals appear questions based on answers from other questions, not just based on the organization details etc...

An Excellent ATS Tool To Make Hiring Process Smoother

Comments: It has made the hiring process easy as it integrates well with other platforms. It also can incorporate with LinkedIn which saves me time as it brings candidates automatically instead manually. It allows viewing a candidate's pipelines which helps to know the active number of candidates for interview. It helps to gain insight into recruiting data that can be interpreted by the team and can be shared with stakeholders.

Pros:

It really has impressive features and has made our hiring process smoother. We can post jobs internally so that employees can give referrals and track their referred candidates. We can also review candidates and can schedule interviews. It is easy to use and has an excellent user interface. It required little or no training to use this software. Its customer support is quick and beneficial.

Cons:

It is undoubtedly the one-stop solution for the hiring process but there are some areas to improve. When an employee refers a candidate, it takes hours to reflect on the dashboard. It has removed the link to view job posts while reviewing applicants. We must leave the applicant's review mode to view the job post. The background verification option should have more details and additional steps.

Had amazing experience with Greenhouse as HR

Comments: I really enjoyed my experience with Greenhouse. The platform is incredibly user-friendly and intuitive, with everything you need to manage your hiring processes all in one place. The job board integrations allowed me to easily post and manage job postings on multiple job sites, and the ATS allowed me to quickly and easily store and manage the candidate data from applications, track progress through my hiring process, and evaluate resumes. The reporting tools they offer are also very helpful in tracking the performance of my recruiting efforts. Overall, I have found Greenhouse to be an invaluable tool for my recruiting team.

Pros:

The most impactful features of Greenhouse are the Recruiting Dashboard, Candidate Pipeline, Performance Manager and Referral Tracking. These features help to simplify the recruiting and onboarding process, while providing detailed tracking and reporting. Yes, Greenhouse is relatively easy to use and provides comprehensive tutorials, videos, and other resources to help get up and running quickly. Integrating Greenhouse with existing business processes is also easy. The platform offers an API which can be used to easily transfer data between Greenhouse and other systems, as well as being compatible with existing HR tools like Applicant Tracking Systems, HRIS systems and payroll systems.

Cons:

I found that the customer support team could be lacking at times, due to the high volume of questions from users. I would have appreciated more consistent help and guidance throughout my use of the software.

Greenhouse is a great ATS!

Pros:

First off, the Greenhouse team is super responsive to questions! The simply chat window at the bottom makes it easy to get a hold of a representative when there is an issue. Overall, the entire system is SO easy to use! I train new hires and managers on the system and I only get a few that come back with questions. The offer process - easy. Changing the interview plan - simple. Scheduling, adding permissions, creating templates - it's a breeze. We moved over from a previous ATS that was not intuitive, customer service was miserable, and we felt very limited on what we could control with the system. Greenhouse is very customizable, super easy to use and troubleshoot, and encompasses everything that an ATS should!

Cons:

The one downside to Greenhouse is that they constantly are updating their UI to the point where it confuses the users! I find that after I've created training material, Greenhouse will change the UI and I have to take new screen shots and update my deck. They then do not update their own training material quickly enough for users to use. I've also found that they have been having some issues when it comes to the communication between Outlook and the system. They have had to change the scheduling alias multiple times from [email protected] to [email protected] to [email protected] to fix the issue.

Seamless Scheduling!

Comments: When I first started at my job, a recruiter told me that Greenhouse isn't very intuitive and it's difficult to learn - boy, were they wrong! It was SO easy to learn and navigate. I love the updates they keep rolling out and how they help you learn the changes.

Pros:

I like that it integrates with my email so any action I take or reminders I need to set can be sent directly to my email. It helps keep me organized. I also love the dashboard and how you can customize it so easily! The new scheduling tool makes everyday cake for me.

Cons:

I wish the templates could allow for more rich text (highlighting, adding colored text, etc) but it's still helpful to automatically bold, italicize, and underline. I also wish that hotmail accounts didn't typically flag Greenhouse communications as spam