Virtuagym Reviews

"Great App, horrible customer service"

Comments: I rate is a 5/5 for the App and a 1/5 for customer service.

Pros: I wish I could rate this App 5 stars for everything as it has been an asset to my business. I use it every single day to run my online business, the app itself is very user-friendly for my clients and easy to use on the back end. It has many great features that make creating and following workouts very easy.

Cons: If you are looking or in need of good customer service, this app isn't for you. They have failed me many times in the customer service department. Slow to respond, sometimes days when I need assistance urgently. My app was down for a month and a half earlier this year, what should have been my best month of the year ended up being my worst of all time. They have a great product, just need to put a lot of work into their customer service.

"Virtuagym for the solo business owner"

Comments: They have been really receptive. When their rates did go up - I thought here we go again - and I would be switching software but we found a solution.

Pros: I run boutique private training studio, as well run group classes at another facility. Because I am a sole operator, in my research many of these services can be too expensive as they are geared for gyms and bigger studios. Virtuagym worked with me to design a package that met my needs and I really appreciate that.

Cons: The report system is geared towards gyms and recruiting new members. I have had the same members for years so would love to see reports broken down by product sold each month vs new members.

"Satisfied customer"

Comments: I think a lot of work needs to be done on the client interface in terms of scheduling workouts and how they view these. The word that comes to mind is clumsy.

Pros: Easy to use once you know how. I have been using this for bookings and managing my accounts and it works well.

Cons: The cost to increase membership base. I run Group training and would love to be able to add these members onto the system but it is gets too expensive. If I could I would use the booking functionality more. Further to this the app in terms of clients experience is not great and east for clients to use and understand so I tend to not use this. When putting in place programmes for clients it is confusing for them to find the workouts. This needs to be simplified.

"'Client Success Team' & Updates problems"

Comments: Not as it was described upon selection

Pros: Workout plans, meal plans and invoicing on 1 software

Cons: 'Client Success Team' & all the issues that come up with each developer's update. After doing our best to keep up with the numerous issues encountered we have 2 major issues that are severely affecting our business. We have already emailed the 'client success team' for months but no temporary solution/help was provided and honestly we doubt even if the issues were understood, further to the replies received. We also asked for the contact details of someone at a higher position and where informed that he can give us a call only next week! 1 of the issues has been reported 3 months ago and till today no feedback/solution whatsoever were offered. It's already the second day with the 2nd issue and this is keeping our business on hold. For obvious reasons such issue is costing us a lot of money plus damage to our reputation with our clients.

"Terrible Customer Service"

Comments: Highly recommend against using it.

Pros: Variety of workouts and easy to use for food logging.

Cons: The customer service! First it took about 1 month before I could even use the customized app. Then I couldn't see my workouts in my app. Apparently that was an Android issue and took about 3 weeks to be fixed. I used the software for some time and, since my client don't really use it, canceled my 1 year commitment 30 days in advance. But nobody seems to be available to acknowledge my cancelation. There's no phone number, no chat feature or anything. Very upsetting and time consuming. They better don't charge me again since I fullfilled my 1 year contract.

"So much to offer"

Comments: I enjoy using Virtuagym and so do my clients.

Pros: I love how much the software has to offer! I wanted a software that does it all to automate some of the work. They have scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges, etc. The customer service has been amazing!

Cons: Because it has so much to offer, it has been a bit overwhelming setting it up and learning. However they offer lots of training videos and 1-on-1 training, you just need to set time aside for that.

"functional and flexible"

Comments: Virtuagym is great to work with and address our needs quickly. They also help us come up with solutions that help us get the most out of the features.

Pros: Virtuagym offers the ability to put all of our content and services within the App which makes it easy for our members to access all of our content in one convenient place. It is easy to add tiles on the app that access other websites or companies we work with.

Cons: We have been happy with this product since we decided to purchase it.

"Great software i could not imagine going back to the old way of doing things after using virtuagym."

Pros: The mobile app online portal is great it has saved me so many hours designing plans and I can check and change a client's diets and training. I can also add training plans straight to their account so they have something to follow between one to one sessions as well as giving clients all a printed copy or training plans. I have always had a great service from the virtuagym staff members have always been very helpful and quick to respond to any issues I have had. I have enjoyed using the software so much that I have even referred a few other personal trainers and I could not imagine going back to the old way of doing things after using virtuagym.

Cons: Can be hard for new users to use the app to the full potential but if you take the time clients will use the app and get more benefits from it once you show them how.

"Virtuagym saves time and my clients love it!"

Pros: I like that I am able to connect with the community and my clients which is important in the training industry. I especially love the nutrition and training apps. It also stays frequently updated.

Cons: More user customization features would be great when it comes to workouts but all in all it is a great software.

"User friendly"

Pros: Easy to use and gives me the basic functionality I am looking for.

Cons: I am satisfied with this software! It has me my needs.

"Fitness Programs"

Comments: It's been pretty good!

Pros: I like being able to put together workouts for my clients. I just wish I could pull from past workouts to make a new one instead of starting from scratch.

Cons: When searching for an exercise unless I type it exact it doesn't show up. Also, I don't like how occasionally some group members have issues posting.

"Virtuagym Review"

Pros: Love the booking feature for group classes.

Cons: scheduler doesn't allow you to cancel/reschedule appointment without completely deleting it in the scheduling feature. Scheduler doesn't allow to confirm that the appointment happened or not.

"Quality PT Management Software"

Comments: Positive!

Pros: This software is very user-friendly for both staff and clients!

Cons: If there was an area for improvement, it would be in the type of data that can be extracted from the software for use.

"Love it!"

Pros: I love that it is frequently updated, new exercise are added often, it's clear/easy/concise to use. My clients like the "in app" tutorials and I hear overall great things from my clients!

Cons: I wish when creating a workout you could do more things like supersets, circuits, etc. I also wish you could do timed OR repetitions for each exercise instead of having to make a an exercise for each.

"Worst customer service ever!"

Comments: Went from great to horrible within 24 hours. We were so excited about the product after our hour demo, pricing, and terms of agreement. We wanted to get up and running immediately so we signed and sent back the contract right away. When we were on the call with our rep after we signed to get us up and running, he mentioned something about a 1 yr contract that all 3 of us heard for the first time. We quickly said this is not going to work for us as we cannot commit for a year when we don’t even know if the project we were building was going to take off. We had not even used the product and we asked them to kindly refund our $213 until we can fully decide if this was something we could commit to. They were adamant that we signed fully well aware of the 1 yr contract. We admitted that we did not read the contract before signing bc we were sure we understood all the details on our demo call with [SENSITIVE CONTENT HIDDEN]. They were firm that they were not going to refund us and instead tried passing us to different levels of mgmt. I told them there is nothing to discuss. We can’t and won’t commit to a year and unless we can go month to month, this was just not going to work.
They chose to stop Communicating all together and I had to call my bank to make a claim as a fraudulent charge. My bank on the other hand was great and reversed the charge. A month ahead gone by and I see they charged us again!!! I have sent 2 emails asking them to refund and stop charging with zero response!

Pros: There were features such as app development that seemed exciting but we never got that far.

Cons: Buyer beware! There is a ONE YEAR CONTRACT that they quickly glaze over during your demo. We had 3 associates on the call and not one of us heard there was a 1 yr contract.

"Excellent program! Definitely improved membership!"

Comments: The exercise portion is great for helping more at-risk members to have a plan, the nutrition app is a great IIFYM calculator, and the NEO health trackers tie it all together to give a picture of where members are and track their progress along the way to improve retention and increase income. I would like to see the payment side more Americanized for us in the US. We don't have bic codes and such.

Pros: Exercise programs, nutrition, and NEO bracelets. Haven't used it for membership yet.

Cons: Needs to be more American-friendly in payment portion.

"Great app"

Pros: The software is realiable and user friendly. The customer service team try their hardest to help in any way they can. When purchasing I felt no pressure to get locked into a contract unlike other companies which can really affect your experience.

Cons: That I cannot view a weekly schedule on my mobile app. And my members of staff do not see the same coloured schedule that I see. Its also not clear how to set staff privacy settings.

"Virtuagym"

Comments: So far been happy with this app to track my exercises

Pros: Track my exercise, food intake and calieies

Cons: Haven’t use it for a long time so no cons to list

"Excellent experience thus far in setting everything up. Support has been great to work with."

Comments: All the functionality I need - apps, billing, store, etc.

Pros: Lots of options and tools within the software, yet very user friendly. Very easy to navigate through and change settings.

Cons: Have to pay for it before you come online & active with clients. I wish it would start billing when I started with clients.

"Flexible system, love the service"

Comments: I am owner of Bodytec Lounge, a luxury gym with currently two locations in Amsterdam. We offer 20-minute full-body workouts using EMS. I needed a partner to share my vision regarding ease of use, efficiency and client focus. Virtuagym helps us to offer a complete service model to our busy clients. Clients want to come in, change into their clothes, do their thing, and leave again. With Virtuagym's booking options that's easily possible. We don't have to waste any time with phone calls. We offer a simple concept which is of high quality. Thus, we also needed a partner that offered simplicity, good service and a solid product. Virtuagym had all of that. Plus, the team really helped us out by thinking with us to solve problems. Loved that personal touch. With Virtuagym we were able to start a partnership without any trouble. Since we didn't need the complete Virtuagym system, it was great that they were flexible and offered us a tailored version.

"VirtuaGym Review"

Comments: Again customer service is very frustrating. You get "on-boarded" then dropped after your "on-boarding" time is up. Then you have to deal with waiting for answers. Many times you are just directed back to their "help" webpage, which is not very helpful. If I am contacting you that means that I want to speak with a person.

Pros: We like the fact that there is a fitness and nutrition aspect and that it can be individualized for each of our clients.

Cons: Customer Service is AWFUL. You get different answers from different representatives. Questions are not answered in a timely manner. Sometimes you do not even hear back. Also there are many things that are in the process of potentially being integrated, but should already be set up (ex starting a week on Monday).

"Simple Tool for communicating with trainer."

Pros: There are a lot of options and features to use in the tool. It's relatively easy to use. Nice way to communite between trainer and client.

Cons: Not an easy way to upload pictures. Need more options for creating meal plans. Lacking a dashboard feature with management overview and high level reporting.

"Great tool for organize clients and increase your revenue"

Comments: My first month using Virtualgym, still under process of learning and working on the design membership type, I have discover a wonderful system to make your services 5 start. My "request" is would look better is the videos of the exercises doesn't look robotics. A natural look makes the people feels that the exercises are possible and real. Upgrade the food system in same app would be 100 best seller. All in 1

Pros: Organizations

Cons: Design of the play workouts

"Nutrition App/Meal Plans"

Comments: Overall my experience has been well! For the most part about 90% of my clients have been successful using the app. The other 10% really struggle since they are used to the easiness of MyFitness Pal's tracking features.

Pros: I only use the Calorie Counter app and meal plan software. I like that I can see all of my clients food logs, load foods into their meals plans, and customize their macros. It makes it easy to monitor my clients intake to ensure they are hitting their goals to lead to results. Being able to save meals is great, especially when I have clients who eat the same meals a lot, or if I want to save a quick meal for my clients to have access too. I also like how my clients can see the little icon (yellow) to let them know I personally input that food item or created a meal. Overall I have enjoyed using the software!

Cons: There needs to be a way to create a recipe. One like MyFitness Pal, where you load all of the bulk ingredients of the recipe, then attach the number of servings the entire recipe creates so you can log the single serving. It is too challenging for my clients to log food if there is a recipe involved because it is a VERY length process to create a meal based on serving size when it is cooked in bulk. I believe there also needs to be a feature to track the 3 macros in grams versus percentages. Clients have a better understanding when they know "I have to hit 150g of carbs" versus seeing 100% at the top once carbs are hit. In the app, when you click on the percentage circles it gives a large range of macros to fall within. This does not allow for accuracy to truly see fat loss or muscle gain. When it comes to grams of macros, there is a very small window (5g of Pro/Carbs and 2g Fat) to ensure calories are not way over or under. Right now the app can fluctuate 80g which is HUGE that is 320 calories plus or minus on both carbs and proteins , fats fluctuate close to 22g which could be a 198 calorie difference. If someone continually hit high on those macros they would never lose the fat they desired When people input foods, there seems to be a lot of confusion when attaching a portion, or just in general since it autofill's to Macros Based on 100g. I have seen many food items input completely wrong, this could really put someone in a bad position when logging .

"Great for clients, not yet great for the business end"

Comments: We were super excited when we found this software, and thought it could do everything we needed. But as we got into the set up and transferring from our old system it was honestly a bit of a let down. It is a better experience for our clients and that is why we are sticking with it but really hope to see some development on the back end side of it so it allows us to more easily run our business.

Pros: The customer side of this is great. Being able to adjust the app as we want and the ability to program for clients right in the app is awesome. We are getting great reviews from our clients.

Cons: The business side of things need some work. There are very simple functions that the system can not yet do like; limit sale of a membership, integrate scheduling types (appointments, classes, enrollments), adjust membership and invoice dates (after expiry, adjusting payment processing...), payroll report function. It makes it a lot harder on our end to manage our business.