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About IXACT Contact
IXACT Contact is an easy-to-use real estate CRM and marketing automation software for agents, brokers, and associations.
Easy to use, great integration with Zillow leads, website and multi device.
It can be confusing to start an activity list.
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Filter reviews (144)
A great CRM for new or seasoned agents!
Comments: My experience has been a great one! I use the platform every day with the letters I use for marketing and the tracking of my business and reminders. I love that the system keeps copies of my emails in the notes to each client along with my notes. The website moves fast and all the information I am looking for is at my fingertips in a few clicks.
Pros:
From day one in 2013, I have loved the ease of use. Set up was easy with all the help offered by Ixact. The APP works great and most of the features on the website are available are on the APP.
Cons:
With the launch of the new Ixact Contact website this year, there are no cons. Ixact has made it a mission to always listen to its subscribers and make enhancements and find additional services at a great value.
Long time user of IXACT
Comments: Very pleasant experience and attentive.
Pros:
This program keeps me focused and productive. I couldn’t operate & manage my Business and clients without it. I find it to be the best in the business and recommend it to all of our agents for maintaining & building their business.
Cons:
The scheduling of showings should automatically feed into the IXACT calendar. A feature I’ve suggested a couple of years ago.
Elm Street Technology Response
4 years ago
Hi Peter, Thank you so much for taking the time to review our product and for being a long-time customer of IXACT Contact. We value your feedback and are always looking to improve our product. Please reach out to our support team with any suggestions on how we can improve our product and be on the lookout for updates as well! :)
Excellent Features, Poor Customer Service
Comments: This has been frustrating and expensive on my side and clearly Ixact is not prioritizing the issue. I dropped them from 2 stars to one since it's been a week since I last asked for help on a new round of deletions (after tech said the problem was fixed) and have not heard back. I’ve recommended Ixact to other brokers in my local association and now I’m publicly warning everyone away. It’s a shame – I’d think this would be an easy fix but I’m also thinking it’s not being looked at closely enough.
Pros:
For how I run my business the Ixact Contact systems works very well. The ability to annotate client communications with prospecting updates is very nice and the "Keep in Touch Coach" lets me have reminders pop up at specific intervals for specific clients depending on how often I want to be in touch. The ability to customize "Activity Plans" to track transactions or client interactions is also very useful.
Cons:
Starting this past summer Ixact has been deleting my contacts randomly and for no apparent reason. Since Ixact syncs with my Google Contacts it’s deleting them in Google, too. One day I have a contact in my phone or Gmail system and the next I don’t. I’ve spent hours talking with various Ixact tech people and no fix is working. They even suggested it was something on my side – possible but highly unlikely - and they’ve also said things that make it clear others have this same issue. I manage my tech well and the deletions are very specific to Ixact. I’ve asked Ixact tech to review logs and show me what’s happening but they’ve not done so. As a result, I’ve also spent many hours rebuilding my Gmail/Google contacts so I can function normally. I’ve stopped the sync between Ixact and Google now permanently to stop the problem, but that means I need to double enter contacts if I want them in both systems.
Time management saver
Comments: For me and my business it’s the best fit!
Pros:
Love the monthly news letter. Great Canadian content. Love the ease to customize monthly or just let it go out.
Cons:
Anything I didn’t like I suggested as ideas for upgrades. They have implemented changes.
Elm Street Technology Response
4 years ago
We are so happy to see this awesome feedback from you, Martin!
This was IXACT(ly) what I needed!
Comments: Their customer service was great while exploring the option of using this product, easy to set up, easy to use, I can't complain. I truly have had a great experience with this product.
Pros:
I have used old CRM's in the past and this one far surpasses them. It is easy on the eyes, user friendly and easier to navigate. you can customize your goals and track your progress along the way. The touch follow-up system helps retain my past clients in a meaningful way. Birthday and special date reminders help me create connections with my clients. The monthly newsletter is an added hands-off touch. Great product and am glad I made the switch!
Cons:
Since setting up the system I have not had any problems and cannot think of anything I would like to change. All in all a great product!
Elm Street Technology Response
4 years ago
So great to hear your awesome feedback, Tricia!
Best CRM and Touch Product on the Market
Comments: Fantastic Investment
Pros:
This CRM has all the features needed to stay in touch with your current, past and future clients. Its easy to learn and highly effective. It doesn't over task you for functions not necessary for Rain Maker. You can goal track, track you income and future income opportunities with easy. I highly recommend you implement this CRM as soon as you get into the business.
Cons:
There are still functions that I'm not using, so that's my fault not your fault.
Elm Street Technology Response
4 years ago
Thanks for your great feedback John!
CRM FOR REAL ESTATE AGENTS
Comments: We have used it for several years and like the updates that have been made and ease of overall use.
Pros:
It is easy to set up and use on most platforms. The newlsetter is a lead generator. task reminders arecrucial to my business and Ixact performs well in this area.
Cons:
finding information can be slow and the app and computer screens are somewhat different.
Elm Street Technology Response
4 years ago
Thanks for your feedback Ken!
Great CRM
Comments: This CRM is the best I've ever used. And I've gone through a few that I was never really happy with. This CRM is easy to use and keeps me on task.
Pros:
This product is easy to use. The mobile option makes this great for keeping up with my tasks while on the road.
Cons:
Some features that you can get on your desktop version are not currently available on mobile version. Setting KIT's or Activity plans for example.
Elm Street Technology Response
4 years ago
Hi Santina, Thank you for your great feedback. We are working on improving our features, down the road, so please be on the lookout for new updates! :)
Love this app!
Comments: Excellent
Pros:
Ease of use and capturing from other platforms
Cons:
It can at times be complicated. That's why 4 stars not 5
Elm Street Technology Response
4 years ago
Hi Jim Thank you for your awesome review! We hope to give you a hand with any issues you are facing. Please give us a call at 1-866-265-6990 so our Customer Support team can help you out. Thank you!
Does the job!
Comments: It's great, I hope they continue to develop features on easy usage and more campaign marketing. Also social media options.
Pros:
Data base is easy to use and I can upload excel spreadsheets. Duplicates can be managed as well. Next I will be purchasing the IDX website service.
Cons:
Wish customer service would help navigate questions better with walking us through issues. Need to add more newsletter options the header options are limited and not very modern, too big. Needs more client touch options.
Elm Street Technology Response
4 years ago
Thanks for the great review, Hina! Please try reaching out to our customer support team again with any questions you may have along the way. Our goal is to better serve you so that you can take advantage of all of the benefits our CRM has to provide! :)
Great product for the money!
Comments: I like the ability to track how many closings we've had and how many contracts we have and how much potential business we have in the pipeline. I like the monthly newsletter and being able to upload documents to a specific contact in order stay organized. My experience has been positive. I like that they continue to come out with new products and seem to listen to their customers as to what we want and need to run our business!
Pros:
I think for the money it can't be beat. I like that it also offers a website with ability for IDX and a monthly newsletter.
Cons:
The ability to have different auto responders when a lead is automatically input would be great. Would like the ability for automatic texting after the initial automatic text and for those clients you manually input instead of only for those that automatically go in the system.
Elm Street Technology Response
4 years ago
Thank you for your great feedback Elizabeth! Please reach out to our Customer Support team if you face any difficulty with the system.
Positives & Room for improvement-IXACT.
Comments: Overall, IXACT is a great program for staying organized, they offer great ways of organizing contacts. The keep in touch coach is a good automated reminder to touch base with clients. Lastly, the task list is also helpful with being organized.
Pros:
Things that are useful for IXACT are Task list, Monthly newsletter, Keep in touch coach, Website, Social stream and keeping contacts organized.
Cons:
The website is difficult to use and set up, I called multiple times for assistance. It would be helpful if basic steps were in the tutorial. Also, there should be a system put in place that keeps track of leads, and how many people are going to the website (traffic counter) to see of social stream and the use of the website is actually helpful. IXACT offers both the agent website and social stream, there should be something that generates a report. Lastly, the goal setting is easy to set up, but better instruction needs to be in place for updating those goals easily.
Elm Street Technology Response
4 years ago
Hi Kim, We are sorry to hear you've had difficulties with the website and social stream. We strongly advise you to reach our Customer Support team. It may be helpful to speak to them and get help with your website.
Alternatives Considered:
How times have changed with contact management
Comments: We are now able to record sales, have better contact with our past clients and have all this at your fingertips wherever you are.
Pros:
We were able to move all our contacts into IXACT and much better way of keeping in touch with our past clients
Cons:
You do have to spend some time learning the program but it is worth the learning curve
Elm Street Technology Response
4 years ago
Hi Doug! Thanks for the awesome feedback! We appreciate you taking the time to learn our software and we're glad to see you enjoying it. Give us a call if you have any questions or comments along the way!
Great tool
Comments: Keeping track of my database.
Pros:
Having access to my contact information is crucial to my business. With Ixact I get that when and where I need it.
Cons:
I don’t like how the transactions are tracked. I really like the way the buffini crm does it. I have had to create a separate spreadsheet
Elm Street Technology Response
4 years ago
Hi Andy, Thanks for your honest feedback. We will hopefully be making more changes to our features along the way! :)
My IXact review from a real estate perspective
Comments: Staying in touch is easier
Pros:
The monthly newsletters are typically well-written. I rely on them to stay in touch with especially past clients
Cons:
Compared to our former contact management company, I feel that Ixact is a bit more difficult to search for contacts. The item I dislike the most is that it is MOST DIFFICULT to produce a list of contacts to print out. It is extremely awkward. Many times, I need a list of home inspectors or contractors, etc. to send to a client. There are too many steps to go through in order to obtain that information.
Elm Street Technology Response
4 years ago
Hi Dianne, We are sorry to hear you've been experiencing some difficulty. Please give our support team a call when you can so that they help alleviate your experience with our software! :)
Alternatives Considered:
Great CRM
Comments: Overall, I have been very happy with the product.
Pros:
I like Ixact Contact for it's ease of use. It has many features that I want in a CRM
Cons:
I do wish it flowed better between the contact and the transaction. I feel I am constantly having to switch between separate records to do what I need with each transaction
Elm Street Technology Response
4 years ago
Hi Nancy, Thanks for your feedback. We suggest you reach out to our Customer Support team to ease your use of our CRM.
Good Product for the money
Comments: Happy with it
Pros:
Its a good product, and the features and benefits are mostly used daily. No Frills just work
Cons:
Some useability issues with set up, overall it works well. could be more integrated with mobile vs app based
Elm Street Technology Response
4 years ago
Hi Shayzaad, Thanks for your great feedback! This is very helpful to us and we hope you've been able to take advantage of all of our features. If you should run into any issues down the road, please do not hesitate to give our support team a call! :)
Contact Management
Comments: Good experience staying in touch using KIT coach and letters
Pros:
Great for task management and staying in touch with DB. Easy to get set up and running. Easy to use.
Cons:
I wish their were an automated social media poster and way to set up a drip campaign for postcards not printed in the system. Just as a reminder to mail out certain things. Additional functionality would be nice BUT that would make the system harder to use.
Elm Street Technology Response
4 years ago
Thanks for your feedback Wendy!! We are always working on improving our software and will take all suggestions into consideration! :)
IXACT USER REVIEW
Comments: after approx 2 years of daily use I am partly satisfied
Pros:
The ease of some aspect of it and also flexibility in of others
Cons:
managing tasks, Clients properties setup
Elm Street Technology Response
4 years ago
Hi Lamah, Thank you so much for giving us your honest feedback! We strongly recommend you reviewing our product overview videos and other resources on our website. They will help you out. Our Support Team will also give you a helping hand too. Please give us a call when you can! :)
Great customer service!
Comments: It helps me stay in contact with my clients and potential clients.
Pros:
Helps me be more organized, great for keeping data and notes all in one place.
Cons:
I would like to see it work more closely with my contacts on my mac, perhaps integrate more easily.
Elm Street Technology Response
4 years ago
Hi Kippie, Thanks for your feedback. Please let us know if your issues with our CRM integrating to your Mac has been solved. Give our support team a call if you should ever run into any issues! :)
big earner
Comments: contact and follow up
Pros:
easy of use and continuity with clients and prospects. Plans
Cons:
did not have the time yet to explore all functions especially the website option
Elm Street Technology Response
4 years ago
Hi Phillippe, Thanks for leaving your honest feedback and reaching out. Please review our resource videos on IXACTContact.com as they will help you understand the product and its features better. Our Support Team is also available for you if you should run into any issues. :)
GREAT VALUE, GREAT SYSTEM
Comments: great!
Pros:
Easy to use, great integration with Zillow leads, website and multi device.
Cons:
It should be easier to stop entering duplicate records. More flexibility in report generation
Elm Street Technology Response
4 years ago
Hi Karen, Thanks for your great feedback! Please reach out to Customer Support for any issues regarding our CRM. We are always here to help.
The website is great at keeping me on track
Pros:
The fact that I can keep all my clients in one place
Cons:
I do wish it had a Comparative Market Analysis system. That is what I miss most about the old website i had
Elm Street Technology Response
4 years ago
That is a great suggestion, Pat! We will be making updates to our platform along the way so we will keep you posted of any changes!
Great CRM!!
Pros:
This CRM is very user-friendly and has tons of features. It helps me stay organized and stay top of mind with my past clients and prospects alike. The monthly e-newsletter is one of my favorite features.
Cons:
I think adding a translation plugin would be a game changer for IXACT Contact. This way users can easily send communication in different languages to different demographics.
Elm Street Technology Response
4 years ago
Hi Edgar, Thanks for your positive feedback and helpful suggestion. We are always looking for ways to improve our product and hopefully in the future, we should have all communication in a variety of languages! :)
Good auto generates drip campaigns and monthly newsletters
Comments:
It’s ok
I use ixact for customers contact and follow up/ drip campaigns and agent locator for lead generation
Pros:
Like the automated drip campaigns and the auto generated newsletters This is why I use/keep this product
Cons:
Not great at lead generation and very difficult to Set up and manipulate the website to show what I want it to show
Elm Street Technology Response
4 years ago
Hi Gail, Thanks for the feedback! Please give our team a shout as they may be able to help you with any of your website issues! :)