--- description: Learn more about Innkeeper's Advantage price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Innkeeper's Advantage Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/20031/hospitality-property-management/software) > [Innkeeper's Advantage](/software/129398/innkeeper-s-advantage) # Innkeeper's Advantage Canonical: https://www.capterra.com.au/software/129398/innkeeper-s-advantage Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/129398/innkeeper-s-advantage?page=2) > Great for B\&B, Boutique Hotel owners. Get a custom website with online booking. Lowest OTA fees. Self-check-in funcitonality available. > > Verdict: Rated **4.9/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Innkeeper's Advantage? Owners of Bed and Breakfasts, Boutique Inns, Boutique Hotels, Vacation Cabins, Motels, Vacation Rentals ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 22 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Impactiv - **Location**: Wexford, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 67.95 - **Pricing model**: Flat Rate - **Pricing Details**: Monthly subscription starting at $54.95/month. Pricing based on number of rooms, channels, packages, and add ons. Contact Innkeeper's Advantage for a custom pricing quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Booking Management - Booking Notes - CRM - Calendar Management - Customer Support - Dynamic Pricing - GDS/OTA Integration - Group Reservations - Guest Experience Management - Marketing Automation - Online Booking - Payment Processing - Point of Sale (POS) - Promotions Management - Reporting/Analytics - Reservations Management - Room Inventory ## Integrations (5 total) - Breezeway - Google Ads - National Discount Merchant Services - SignRequest - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Hospitality Property Management Software](https://www.capterra.com.au/directory/20031/hospitality-property-management/software) ## Related Categories - [Hospitality Property Management Software](https://www.capterra.com.au/directory/20031/hospitality-property-management/software) - [Online Booking Systems](https://www.capterra.com.au/directory/20032/reservations/software) - [Hotel Channel Management Software](https://www.capterra.com.au/directory/31615/hotel-channel-management/software) ## Alternatives 1. [Cloudbeds](https://www.capterra.com.au/software/158839/cloudbeds) — 4.3/5 (337 reviews) 2. [Stayflexi](https://www.capterra.com.au/software/193259/flex-pms) — 4.7/5 (154 reviews) 3. [Hotelogix](https://www.capterra.com.au/software/76374/hotelogix) — 4.4/5 (251 reviews) 4. [ResNexus](https://www.capterra.com.au/software/129392/reservation-nexus) — 4.8/5 (428 reviews) 5. [eZee Absolute](https://www.capterra.com.au/software/135751/ezee-absolute) — 4.6/5 (405 reviews) ## Reviews ### "The Best Small Hotel Reservation System There Is\! - Prickly Pear Inn, Cave Creek, Arizona" — 5.0/5 > **Paul** | *29 September 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Innkeeper's Advantage is very user friendly and reliable. Their customer service is amazing and always simply a phone call or email away. We opened our boutique hotel in 2017 and have never had an issue with a reservation. Innkeeper's Advantage continues to add additional services to the reservation system and the reports we are able to use to manage and increase bookings have been amazing. > > **Cons**: No cons whatsoever. The only recommendation I would have would be for Innkeeper's Advantage to open up a user page where all users could post ideas and suggestions they are using that might help their fellow hoteliers better their respective operations. > > We searched numerous hotel reservation systems before deciding on Innkeeper's Advantage and could not be happier with our decision. Highly recommend them to any small hotel looking for a hotel reservation management system that is easy to use and continues to get better. ----- ### "Tools and a Team You Can Count On" — 5.0/5 > **Nicole** | *10 October 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: A member of staff is usually available to help you whenever you need assitance and if they are busy they get back to you in a timely manner. There are so many tools to use and help make the day to day much easier. Booking events at our inn is even easier with a spot on the calendar for the event space. Overall, you get a lot for your money and you can add other features on if you desire to. > > **Cons**: Sometimes it is overwhelming how much I am able to do with Innkeeper's Advantage, but \[sensitive content hidden\] always make themselves available to explain things or walk me through it so next time it makes sense. > > It can be intimidating how much Innkeeper's Advantage allows the user to do. From changing the appearance of the website, changing rates and seasons, and creating reports, sometimes my head could spin with all the amazing tools they offer. But when I do feel overwhelmed I usually reach out and have instant help and if they are busy at the moment at least an email letting me know they are going to get to me as soon as they can. ----- ### "Great for B\&B, not great for hotel" — 4.0/5 > **Jason** | *9 March 2021* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: They built our hotel website for us. I am pretty sure this is built using an opensource Drupal module. > > **Cons**: It is really made for a B\&B. Lists every room. Not possible to book a room type. Integration or reconciling cash was not really possible. ----- ### "When intuition pays off" — 5.0/5 > **Katherine** | *26 September 2018* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Unbeatable price Value-added support for my startup BnB to help us avoid marketing that does not bear fruit Accessible when questions arise Well-thought out applications that are intuitive i.e., the calendar Yield management system will make future business management a snap Reports exportable Marketing/SEO knowledge Gorgeous Website, easy to use for guests on all platforms Extremely stable (no downtime) > > **Cons**: - It takes awhile to become fluent in the system since it is so robust. - Some guests struggle with the reservation system - it's maybe not so obvious that they have to start by entering the dates of stay to have the system work fluidly. - Every once in a while a guest will lose the last step in the reservation process - hard to tell if this is operator error or a loss of connection over a mobile phone or what. Typically they call me and a few minutes on the phone works it out - I've never had an instance where the reservation didn't book. > > Since our property is so unusual, we have had to work out guest misconceptions with OTA travelers and Innkeepers has been right there to help me avoid bad reviews/cancellations - OTA cancellations are down from 50% in the first year to less than 20%. That is good results. Every step from website setup to getting through our first year, Innkeepers was there when I needed them to pull me off the cliff and set me on a good path where our business is growing and we are getting really fabulous reviews, which we know will build business year by year. Their integrity is unquestionable and there is so much value-added support that I am getting more and more independent as time goes by. I completely trust the advice and marketing I get from every person at Innkeepers and the website gets great comments all the time from our guests. ----- ### "Great product that they keep evolving and awesome customer support." — 5.0/5 > **Ryan** | *29 March 2018* > > **Pros**: I love that the reservation system and the website are seamless, meaning the user never leaves my website. Innkeepers Advantage is constantly adding new functionality to the product while keeping the cost very reasonable. Their customer support is awesome and timely. Being a Software Engineer myself, I did quite a lot of due diligence when looking to replace my reservation system back in 2013. When I found Innkeepers Advantage, it was a no brainer\! The other reservations systems cost more and did less. Yes, you can get cheaper reservation systems. But I guarantee none will have the functionality of Innkeepers Advantage or the level of Customer Support of Innkeepers Advantage. As with most software, you get what you pay for. Innkeepers Advantage is perfectly priced. And, with all the new features added, you can tell they are serious about making it the best product on the market. I highly recommend any accommodation looking for a new reservation system to give Innkeepers Advantage a serious look. > > **Cons**: That I didn't develop it myself. When I am done with innkeeping, I hope they will consider allowing me to work for them\! Yes, I'm serious about that\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/129398/innkeeper-s-advantage?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/129398/innkeeper-s-advantage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data