---
description: Learn more about Advantage Route price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Advantage Route Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [Advantage Route](/software/1293/servquest)

# Advantage Route

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> Route accounting, scheduling, dispatch, \& delivery management software for pre-order delivery, route sales, \& Equipment Services.
> 
> Verdict: Rated **4.0/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Advantage Route?

Office Coffee Service
Liquid Recycling
Beverage Dispensing
Bottled Water Delivery
Water Treatment
DSD: Beverage, Food, \& Dairy
Industrial gas tank exchange
Medical gas exchange
Equipment service

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 11 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 3.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Advantage Route Systems
- **Founded**: 1993

## Commercial Context

- **Pricing model**: Other
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Alerts/Notifications
- Barcode/Ticket Scanning
- Barcoding/RFID
- Billing & Invoicing
- CRM
- Contact Database
- Customer Database
- Customer Management
- Customer Portal
- Delivery Tracking
- Dispatch Management
- Distribution Management
- Driver Management
- Electronic Signature
- Forecasting
- GPS
- Inventory Control
- Inventory Management
- Inventory Tracking
- Job Management
- Live Driver Tracking
- Mobile Access
- Mobile Signature Capture
- Online Time Clock
- Order Entry
- Order Management
- Order Tracking
- Payment Collection in the Field
- Performance Metrics
- Picking & Routing
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Updates
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Returns Management
- Routing
- Scheduling
- Service History
- Shipping Management
- Status Tracking
- Technician Management
- Traceability
- Warehouse Management
- Work Order Management

## Integrations (4 total)

- AccountMate
- Accounting
- Sage 200
- Sage 500

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Field Service Management Software](https://www.capterra.com.au/directory/10009/field-service-management/software)

## Related Categories

- [Field Service Management Software](https://www.capterra.com.au/directory/10009/field-service-management/software)
- [Service Dispatch Software](https://www.capterra.com.au/directory/30059/service-dispatch/software)
- [Route Planning Software](https://www.capterra.com.au/directory/30944/route-planning/software)
- [Delivery Management Software](https://www.capterra.com.au/directory/31261/delivery-management/software)
- [Warehouse Management Systems](https://www.capterra.com.au/directory/30005/warehouse-management/software)

## Alternatives

1. [Tookan](https://www.capterra.com.au/software/218952/tookan) — 4.1/5 (76 reviews)
2. [Elite EXTRA](https://www.capterra.com.au/software/131389/elite-extra) — 4.7/5 (356 reviews)
3. [Metrobi](https://www.capterra.com.au/software/183910/metrobi-delivery-planning-software) — 4.9/5 (91 reviews)
4. [Detrack](https://www.capterra.com.au/software/188592/detrack) — 4.7/5 (94 reviews)
5. [OptimoRoute](https://www.capterra.com.au/software/161579/optimoroute) — 4.6/5 (248 reviews)

## Reviews

### "Advantage Route Review - Aussie Gold Natural Spring Water" — 5.0/5

> **Narelle** | *22 September 2025* | Food & Beverages | Recommendation rating: 9.0/10
> 
> **Pros**: Great value for money \& prompt Customer Support. Very easy to use \& we were able to customise our products \& inventory management.
> 
> **Cons**: Some minor formatting issues with reports where text can overlap and make it a bit difficult to read.
> 
> User-friendly \& easy to navigate. One of the very few programs that can sync with our finance program. Despite the time difference, the support crew are always prompt with replies \& very helpful in getting any issues sorted.

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### "RMA Review" — 4.0/5

> **Verified Reviewer** | *8 September 2025* | Food & Beverages | Recommendation rating: 8.0/10
> 
> **Pros**: We have been using Advantage Route for over 10 years, and it is such a robust program. It makes scheduling deliveries a breeze. Their knowledge base makes it easy to use, with step-by-step instructions on most things. The interface is easy to use, and they also have an additional web-based app or login for customers, making it easy to set up an online storefront.
> 
> **Cons**: The customer support ticket system sometimes loses responses, delaying customer support. Typically, when you call customer support, 99% of the time you are always greeted by someone, which is rare these days. However, when calling tech support, you are not speaking to a technician, so some questions cannot be answered immediately. 
The driver app is only available for Androids.
> 
> Overall, I enjoy working and using RMA. It offers great reports, easy to use interface, inventory management, truck management, customer interface, it does have a lot of great qualities. We look forward to continuing to use RMA for all of our needs.

-----

### "Advantage Route Rocks\!" — 5.0/5

> **Shawn** | *12 September 2025* | Food Production | Recommendation rating: 7.0/10
> 
> **Pros**: The folks at Advantage Route are very Friendly and easy to work with. We appreciate them\!\!\!\!\!\!\!\!\!\!\!\!
> 
> **Cons**: What I like lease about Advantage Route, is the cost of each license for drivers and office personnel.
> 
> Our overall experience with Advantage Route is improving. Was a rough start when it went from PVS, but overall is improving.

-----

### "ARS - Tricky" — 2.0/5

> **Marie** | *10 September 2025* | Warehousing | Recommendation rating: 0.0/10
> 
> **Pros**: The knowledge base is very helpful and the we love to use the ability to send emails to customers from their customer account. Customer service communication is usually good.
> 
> **Cons**: The knowledge base access has changed. The software is clunky, very 1990s vibes. Can be difficult to work with, slow and not much automation. Customers cannot reply to messages we send from their customer account - if we send a general message. This has resulted in more work for us to cc an employee and create an email signature asking the customer not to reply to the “admin@routetools” address that the customer receives the message from us. Knowledge base is dated and finding an article that seems relevant may be dated even 1 year prior, and with updates, the article is no longer relevant. This results in submitting a question to the support team - which is billed and costs us money. There also have been sync issues between ARS and QBO on multiple occasions.
> 
> Overall, ARS customer support gets back to us when we use the support team and create new tickets. The knowledge base is a helpful resource when we find an article that is relevant. The software is clunky and ARS seems to prefer to have manual optimization for routes and customers instead of allowing for automated optimization- which could save us time\! We spend lots of time sending delivery notices, manually changing schedules and responding to customer requests - in addition to needing to optimize the route every time there is a change.

-----

### "Solid System" — 4.0/5

> **Amanda** | *29 September 2025* | Food & Beverages | Recommendation rating: 6.0/10
> 
> **Pros**: We've been a customer since 2009 so there's a great amount of familiarity and comfort with their system.  The program is easy to use and allows for reasonable customization to suit our needs.  Customer service, in general, is knowledgeable and friendly.
> 
> **Cons**: Communication is lackadaisical with occasional lack of follow-through.  Some support issues are handled right away, others linger unless pressed.  Usually in line with degree of severity.  So, while major bugs or issues are addressed in a timely manner, things like assistance with program features will stagnate.

Billing makes you feel nickel and dimed. I can appreciate Al a Carte pricing (main program, mapping licenses, handheld licenses, etc.) to try and keep costs to what you're actually using, but it feels like features that used to be included are now held behind higher service tiers or supplemental packages.  Also, after their recent merger, their billing polices are almost adversarial.  EG: 5% charge for not setting up auto-pay, invoices used to be sent NET30, now they're sent due upon receipt.  While these may be justified business practices, they certainly are not customer-friendly.
> 
> For over 15 years we've used their program with no notable complaints.  Overall, I feel like I get what I pay for.  I've shopped other programs over the years but none have offered enough improved features or savings to illicit change.

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## Links

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| en-AU | <https://www.capterra.com.au/software/1293/servquest> |
| en-CA | <https://www.capterra.ca/software/1293/servquest> |
| en-GB | <https://www.capterra.co.uk/software/1293/servquest> |
| en-IE | <https://www.capterra.ie/software/1293/servquest> |
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| en-NZ | <https://www.capterra.co.nz/software/1293/servquest> |
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| fr-CA | <https://fr.capterra.ca/software/1293/servquest> |
| fr-LU | <https://www.capterra.lu/software/1293/servquest> |
| it | <https://www.capterra.it/software/1293/servquest> |

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