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Acuity Scheduling Reviews

4.8 (5,707) Write a Review!

About Acuity Scheduling

Automate your client bookings, cancellations, reminders, and payments by using the world's friendliest online scheduling software.

Learn more about Acuity Scheduling

Pros:

I love how accessible this product is and the support team are very helpful.

Cons:

The same applies to setting availability. It can be a bit confusing when blocking off times by day.

Acuity Scheduling ratings

Average score

Ease of Use
4.6
Customer Service
4.7
Features
4.7
Value for Money
4.7

Likelihood to recommend

9.1/ 10

Acuity Scheduling has an overall rating of 4.8 out 5 stars based on 5,707 user reviews on Capterra.

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Dr. Jeanette
Dr. Jeanette
President in US
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Acuity Scheduling is an economical choice for scheduling and collecting payment

5.0 last year

Comments: Acuity Scheduling was an excellent great start and affordable option for online scheduling, billing collections, and basic SOAP notes. It was user-friendly and easy to setup. It also allowed for multiple users that could be set up as administrators or clinicians. I ultimately had to leave the platform for a more advanced EMR system; however, I definitely recommend them as a great place to start or if your needs are more simple.

Pros:

Acuity Scheduling is very user-friendly and easy to setup. I liked being able to customize my account to my brand colors and logo. The online scheduling and billing features are easy for both clinician and client.

Cons:

The SOAP note features are not as robust. This is to be expected since they are not technically an EMR. For basic SOAP notes, they do the job. For more advanced SOAP notes, these can be created within the platform and are not difficult to do.

Daphnah
Website Designer in US
Design, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great features and automations to get the job done!

5.0 3 months ago

Comments: Acuity gets the job done and has many great and useful features. I never had a problem with it and would recommend it.

Pros:

I like that I can have custom email reminders and follow up emails, use it for classes, use discount codes, and have many staff members use it. The calendar syncing feature is also really nice.

Cons:

I'm not a fan of the interface, its not always the most intuitive and the client facing side isn't the most attractive.

Kelly
owner in US
Consumer Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Honest Review

3.0 last month New

Comments: I wasn’t happy with Acuity scheduling, which is why I switched to another scheduling site.

Pros:

The scheduling was easy for the clients.

Cons:

The lack of options to create a one-of-a-kind booking site.

Lana
Electrical Engineer in US
Civil Engineering, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Our masterpiece with appointment scheduling.

5.0 2 months ago

Comments: Incredibly awesome for appointment scheduling.
Masterpiece for online booking.

Pros:

Lovely reminders for my appointments. Simple online booker.

Cons:

Incredibly awesome with appointment scheduling.

Erica
CEO in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 1-5 months
Reviewer Source

A Must for Small Businesses

5.0 last month New

Comments: Overall I had a great experience with Acuity. It is user-friendly on both sides and I liked the free option had enough features to be beneficial to my business.

Pros:

I like that Acuity Scheduling is user-friendly on the back and front ends. It is easy to add to my email signature for access to potential clients and easy for me to log-on and see my calendar.

Cons:

I had some frustrations when I wanted to integrate it into my website. So the go around I found was to put it on my email. It did make it a little for difficult for those that did not contact me first to get on my calendar.

Dove
Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Not intuitive, Techy Interface, Support Not Great

2.0 6 months ago

Comments: I use it. It functions for what I need. I'm glad for some features. I have been using it for a very long time. But, I don't like the interface. There are issues I'd like to solve and ways to use it that are not easy and intuitive to figure out. Also there are ways to use it that I don't know how to find.

Pros:

Integrates with squarespace. I don't believe anything else does and I believe squarespace bought out acuity so there you go. I know a lot of huge businesses use acuity so I'm open to learning how to use it more effectively.

Cons:

Acuity does not make using it easy to learn, navigate or figure out. Their help features really stink. They have all this writing you can put into your availability type. I thought this was emailed to the client when they received their link. So I put all this time into writing up my parameters etc. and no one was following them. Finally I figured out that it is only shown when someone is scheduling and since I schedule in my coaching clients they never even see it! I didn't figure this out for 2 years! I still don't know how to put the writing in the correct place. I see it with other's using acuity. I also hate the interface. I love Calendy's interface. Clean, simple, intuitive. Acuities is very program or techy and not intuitive. Also, when you export your client into it does not keep all their appointment info which is what I needed and so I lost all that data and there is no way to export it. And, I didn't know I would be loosing it until it was already done.

Andrew
Me in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

One of the most popular for a reason

3.0 3 weeks ago New

Pros:

Scheduling simplified. A very easy a quick way to create a scheduling system online.

Cons:

expensive for what it offered. Little control over what I can modify.

Ivy
Owner in US
Consumer Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Helpful 3rd party scheduling

4.0 2 months ago New

Pros:

I appreciate that i can block off multiple days to avoid over scheduling

Cons:

Some of the options for schedule seem to have multiple steps but this could be the 3rd party platform causing the issue.

Alfin
Cmd in France
Apparel & Fashion, Self Employed
Used the Software for: Free Trial
Reviewer Source

Final verdict

5.0 3 weeks ago New

Comments: Acuity Scheduling is a powerful and flexible tool for businesses needing a reliable appointment management system. Its integrations, automation, and ease of use make it a strong choice, though it may not be the best fit for businesses on a tight budget or those needing complex event scheduling.

Pros:

User-Friendly Interface – Acuity is easy to navigate, both for businesses setting up their schedules and for clients booking appointments.

Cons:

Learning Curve for Advanced Features – Some users find the deeper customization options a bit tricky.

Joseph
Joseph
CEO - Owner in US
Verified LinkedIn User
Real Estate, Self Employed
Used the Software for: Free Trial
Reviewer Source

Seamless Fit for Squarespace Customers

5.0 last month New

Pros:

It was super easy to integrate with my existing squarespace website without using yet another account system.

Cons:

Similar to the Apple ecosystem, great if you're in it, not so much if you're on the outside looking in.

Muresan
Consultant in Romania
Insurance, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Acuity Scheduling is a glorious product for automating scheduling.

5.0 3 months ago

Comments: I have had a fantastic experience with Acuity Scheduling where i have loved all it has had to offer. Acuity Scheduling has eased the pressure of scheduling for meetings by making the whole scheduling process very simple, quick and less attention demanding. With Acuity Scheduling, finding a suitable time for scheduling has become easier than before.

Pros:

Beyond it all has been how easy and straightforward it was to learn how to use Acuity Scheduling to create meeting schedules. I have also had an amazing experience with the task automations that help automatically find the right date and time to schedule for a meeting. Acuity Scheduling also has excellent reminders that ensures that am always on the know about upcoming scheduled meetings. Its activity dashboard provides a clear picture of all my scheduling activities making ot easy to track them.

Cons:

I have not had any unpleasing experiences with Acuity Scheduling and definitely have nothing bad to comment about.

Rebecca
Rebecca
Design and Sales Manager in US
Verified LinkedIn User
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Scheduling like a pro with Acuity Scheduling.

5.0 7 months ago

Comments: Acuity Scheduling has simplified appointment scheduling by allowing use of automations to automatically select the most suitable time to schedule for a meeting. The scheduling experience using Acuity Scheduling has been so efficient and has not had any setbacks.

Pros:

Acuity Scheduling provides automations that help automate scheduling making it simple and precise. There are alerting and notifications functions that send reminders about a scheduled appointment to avoid missing any. Excellent security features which keep the calendar data very private.

Cons:

Acuity Scheduling seems to understand its assignment really well There has been no challenges to hate it about.

Jerra L
Stylist in US
Consumer Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Acuity Scheduling has empowered salon professionals to deliver exceptional guest services

5.0 11 months ago

Comments: Acuity Scheduling has helped us optimize our business. Offering appointment window by tracking when Iam available and letting my clients schedule then is magical. I also get notified through my email when a booking is made. And also the wait-list calendar has ensured we don't have colliding appointments which has proven to be paramount in embracing a hospitality driven approach to hair care.

Pros:

As we continue transform our business by adopting tech solutions that personalize the guest or rather customer experience, Acuity Scheduling has been in the centre of this transformation. It's implementation process was a a quick fix that didn't affect the salon operations. It delivers a free trial that we utilized greatly for learning purposes to familiarize with it. Comes with a slick and straightforward UI that makes it user friendly without prior knowledge. Acuity Scheduling delivers a range of features that we have found very helpful in running our day to day beauty salon business. We are able to create appointments for the different services we offer while customizing it to including details like duration, prices, description and images to highlight those services. As a staff member Iam added in the acuity and it allows me to find upcoming appointments and manage booking. I have also managed to create my own calendar soo I can be booked personally and enables me enter the specific hours Iam a available which I have synced with my personal email for notifications and alerts. It is also easy to offer discounts for those diehard clients soo that we off some amount on their next appointment. Integrating it with stripe payments has streamlined the collection of online payment during booking and record payments made in person. Lastly tracking the use of Acuity Scheduling using the report functionality allows for improvement.

Cons:

Acuity scheduling is the master of conveniences through coordinated bookings and salon appointments. The information available online and it's responsive technical team has ensured that our use experience has no hutches.

Sam
Office Administrator in US
Utilities, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Makes Appointments Easy

4.0 5 months ago

Comments: Nothing but good things to say about Acuity Scheduling. Great app for planning, booking, updating, scheduling... You name it! I really like the integration with other services to promote your business though software like Instagram or Facebook and how easy it makes it for customers to work with us on them. Great success using this program!

Pros:

The communication is top tier. There is a significant decrease in scheduling conflicts. Time management is spectacular. There are real-time availability updates, which is nice. Booking appointments is made easy along with rescheduling or updating them.

Cons:

The pricing is a little off just because you have to pay more for what you need but then receive far too much more than needed. There is no middle ground. Also there are some scheduling limits. Other than that all can be overcome and/or worked through.

Alexandra
Board Member in New Zealand
Management Consulting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

My Experience with Acuity Scheduling

5.0 3 months ago

Comments: Client management is one of the benefits which I relish while using Acuity Scheduling which makes it easy to schedule, reschedule and cancel appointments automatically.

Pros:

I like that Acuity Scheduling automates the process of appointment booking which help saves time leading to high productivity.

Cons:

Never have I encountered issues for over three years when utilizing Acuity Scheduling.

Ronald
Project Officer in US
Nonprofit Organization Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Fostered and Evolved Excellent Online Booking Itinerary

5.0 9 months ago

Pros:

Often notifications and reminders on upcoming appointments. Super-easy stylish GUI and UI dashboard visualization. Online billing and invoicing (payment processing). CC procession.

Cons:

Tis the right IT software fitting its functionality and performance.

Taylor
Optometric tech in US
Medical Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Acuity scheduling

3.0 6 months ago

Comments: While this software is easy to use, it does not meet the same expectations of similar software. Not as customizable.

Pros:

Ease of use. The flow of imputing patient data prior to scheduling is good.

Cons:

Its allows patient appointment to be scheduled without all the proper patient information needed. The patient online scheduling allows patients to book appts in the wrong time slots and with missing information.

Kasuku
Marketing Manager in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Acuity Scheduling is the Best Online Appointment Scheduling Tool

5.0 6 months ago

Comments: Acuity Scheduling has been a super amazing tool. I do recommend Acuity Scheduling.

Pros:

Acuity Scheduling has been a powerful online appointment scheduling tool. I am impressed by the efficiency and reliability of the features of Acuity Scheduling.

Cons:

Acuity Scheduling has been meeting our needs. Acuity Scheduling is flawless.

Slindner
Senior Researcher in US
Education Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Effortless Appointment Management with Acuity

5.0 3 months ago

Pros:

I like the ability for clients to book appointments directly without back-and-forth emails which has saved us plenty of valuable time. Automated email and SMS reminders ensure clients show up for their appointments.

Cons:

Advanced analytics and other great features, are locked behind higher-priced plans which can be costly.

Alex
tutor in US
E-Learning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great scheduling calendar

4.0 4 months ago

Pros:

It has many modes to see the calendar and can directly schedule on the calendar.

Cons:

Nothing. Very easy to use and has helped me organize my work.

latoya
CEO in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Self Schedule

4.0 3 months ago

Comments: I started with acuity as an entrepreneur. i liked the idea of being able to let clients self schedule and view the calendar, eliminating that as an additional task for myself.

Pros:

the fact that you could book appointments and see the calendar

Cons:

it wasn't as user friendly as i liked, i felt like there weren't enough options to customize the calendar.

Jarah
owner in US
Cosmetics, Self Employed
Used the Software for: 2+ years
Reviewer Source

game changer

5.0 7 months ago

Pros:

easy to use, customizable, options galore. Easy for customers to use

Cons:

I really have no cons. I've been using Acuity over five years. I wish they didn't get rid of the free account option

Alex
Owner in US
Sports, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Acuity was simple and easy

4.0 9 months ago

Comments: For as long as we were small, it was great, however, we did eventually outgrow it's functionality

Pros:

Acuity was a very cost effective and simple way to get our clients booked and keep a calendar with a database of clients.

Cons:

It lacked the features we needed as we grew to expand to new resources, spaces, coaches, and cross reference them against each other

Deepak
Editor in India
Marketing & Advertising, Self Employed
Used the Software for: Free Trial
Reviewer Source

Something new

4.0 12 months ago

Pros:

My overall experience Haas been great , l like this platform. This platform is a game changer for any busy bee out there ! With acuity do the heavy lifting, effortlessly syncing with your calendar and ensuring you never double book or miss an appointment again.

Cons:

Sure, it's user-friendly, but when you're knee-deep in trying to figure out all the bells and whistles, it can feel like you're navigating through a maze blindfolded. It's like trying to crack a secret code just to book a dang appointment!

Lisa
Lisa
Dog trainer in US
Verified LinkedIn User
Individual & Family Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

cancelled after two years

3.0 last year

Comments: For a dog trainer, acuity is not ideal because we go into other homes and don’t always have a location. It also has zero capability to store dog information and their address for simplified booking.

Pros:

Easy for online bookings and loved that it easily integrated with Zoom.

Cons:

Their customer service is awful and couldn’t help me renew. there was a bug with their system and it wouldn’t let me update my card. Also they don’t let you store the clients address which is troublesome if you’re driving to their location. They also don’t have the capability of “one off meetings” like calendly does.